diff --git a/API_ROUTES.md b/API_ROUTES.md
index b74156a..33565bf 100644
--- a/API_ROUTES.md
+++ b/API_ROUTES.md
@@ -32,6 +32,56 @@ See [PERMISSIONS.md](PERMISSIONS.md) for the full list of field-level permission
 
 ## Authentication Routes
 
+## ConnectWise Callback Routes
+
+### Receive ConnectWise Callback
+
+**POST** `/cw/callback/:secret/:resource`
+
+Receives ConnectWise callback/webhook payloads for supported resources and returns a normalized success response.
+
+**Authentication Required:** No
+
+**Path Parameters:**
+
+- `secret` — Shared callback secret, validated against `CW_CALLBACK_SECRET` when configured
+- `resource` — one of: `opportunity`, `ticket`, `company`, `activity`
+
+**Behavior:**
+
+- Parses JSON request body when present.
+- Decodes JSON-encoded payload fields such as `Entity`.
+- Logs a concise callback summary to console.
+
+**Response:**
+
+```json
+{
+  "status": 200,
+  "message": "CW callback received.",
+  "data": {
+    "resource": "ticket",
+    "summary": {
+      "resource": "ticket",
+      "messageId": "1bec7421-204a-4b30-8b06-465915e9a0f5",
+      "action": "updated",
+      "type": "ticket",
+      "id": 36073,
+      "memberId": "jroberts",
+      "entityStatus": "In Progress",
+      "entitySummary": "Onsite Installation: Rough-In",
+      "entityUpdatedBy": "cirvine",
+      "entityLastUpdated": "2026-03-03T21:43:29.903"
+    },
+    "bodyParsed": {},
+    "receivedAt": "2026-03-04T00:00:00.000Z"
+  },
+  "successful": true
+}
+```
+
+---
+
 ### Get Authentication URI
 
 **GET** `/auth/uri`
diff --git a/CACHING.md b/CACHING.md
index 292be43..141b114 100644
--- a/CACHING.md
+++ b/CACHING.md
@@ -11,7 +11,7 @@ The API caches expensive ConnectWise (CW) API responses in **Redis** to reduce l
 ### Key design principles
 
 - **Adaptive TTLs** — cache durations are computed dynamically based on how "hot" an opportunity is (recently updated = shorter TTL = fresher data).
-- **Background refresh** — a 30-second interval scans all open opportunities and re-fetches only expired cache keys.
+- **Background refresh** — a 20-minute interval scans all open opportunities and re-fetches only expired cache keys.
 - **Bounded concurrency** — CW API calls are throttled via thunk-based batching to prevent overwhelming the upstream API.
 - **Graceful degradation** — transient CW errors (timeouts, network failures) are caught, logged, and retried on the next cycle rather than crashing the process.
 - **Priority ordering** — most recently updated opportunities are refreshed first so active deals get fresh data before stale ones.
@@ -22,15 +22,21 @@ The API caches expensive ConnectWise (CW) API responses in **Redis** to reduce l
 
 Each non-closed opportunity can have up to 7 cached payloads in Redis:
 
-| Cache Key Pattern | Data | Source |
-|---|---|---|
-| `opp:cw-data:{cwOpportunityId}` | Raw CW opportunity response | `GET /sales/opportunities/:id` |
-| `opp:activities:{cwOpportunityId}` | CW activities array | `GET /sales/activities?conditions=opportunity/id=:id` |
-| `opp:notes:{cwOpportunityId}` | CW notes array | `GET /sales/opportunities/:id/notes` |
-| `opp:contacts:{cwOpportunityId}` | CW contacts array | `GET /sales/opportunities/:id/contacts` |
-| `opp:products:{cwOpportunityId}` | Forecast + procurement products blob | `GET /sales/opportunities/:id/forecast` + `GET /procurement/products` |
-| `opp:company-cw:{cw_CompanyId}` | Hydrated company + contacts blob | `GET /company/companies/:id` + contacts endpoints |
-| `opp:site:{cwCompanyId}:{cwSiteId}` | Company site data | `GET /company/companies/:id/sites/:siteId` |
+| Cache Key Pattern                   | Data                                 | Source                                                                |
+| ----------------------------------- | ------------------------------------ | --------------------------------------------------------------------- |
+| `opp:cw-data:{cwOpportunityId}`     | Raw CW opportunity response          | `GET /sales/opportunities/:id`                                        |
+| `opp:activities:{cwOpportunityId}`  | CW activities array                  | `GET /sales/activities?conditions=opportunity/id=:id`                 |
+| `opp:notes:{cwOpportunityId}`       | CW notes array                       | `GET /sales/opportunities/:id/notes`                                  |
+| `opp:contacts:{cwOpportunityId}`    | CW contacts array                    | `GET /sales/opportunities/:id/contacts`                               |
+| `opp:products:{cwOpportunityId}`    | Forecast + procurement products blob | `GET /sales/opportunities/:id/forecast` + `GET /procurement/products` |
+| `opp:company-cw:{cw_CompanyId}`     | Hydrated company + contacts blob     | `GET /company/companies/:id` + contacts endpoints                     |
+| `opp:site:{cwCompanyId}:{cwSiteId}` | Company site data                    | `GET /company/companies/:id/sites/:siteId`                            |
+
+Inventory-adjustment-driven catalog sync adds a targeted product cache:
+
+| Cache Key Pattern        | Data                                                       | Source                                                                                       |
+| ------------------------ | ---------------------------------------------------------- | -------------------------------------------------------------------------------------------- |
+| `catalog:item:cw:{cwId}` | Full CW catalog item + computed `onHand` + DB row snapshot | `GET /procurement/adjustments` + `GET /procurement/catalog/:id` + catalog inventory endpoint |
 
 ---
 
@@ -49,13 +55,13 @@ Three algorithms compute cache TTLs. All share the same input signals:
 
 Used for: opportunity CW data, activities, company CW data.
 
-| # | Condition | TTL | Human |
-|---|---|---|---|
-| 1a | Closed > 30 days ago | `null` | Do not cache |
-| 1b | Closed within 30 days | 900,000 ms | 15 minutes |
-| 2 | `expectedCloseDate` or `lastUpdated` within **5 days** | 30,000 ms | 30 seconds |
-| 3 | `expectedCloseDate` or `lastUpdated` within **14 days** | 60,000 ms | 60 seconds |
-| 4 | Everything else | 900,000 ms | 15 minutes |
+| #   | Condition                                               | TTL        | Human        |
+| --- | ------------------------------------------------------- | ---------- | ------------ |
+| 1a  | Closed > 30 days ago                                    | `null`     | Do not cache |
+| 1b  | Closed within 30 days                                   | 900,000 ms | 15 minutes   |
+| 2   | `expectedCloseDate` or `lastUpdated` within **5 days**  | 30,000 ms  | 30 seconds   |
+| 3   | `expectedCloseDate` or `lastUpdated` within **14 days** | 60,000 ms  | 60 seconds   |
+| 4   | Everything else                                         | 900,000 ms | 15 minutes   |
 
 Rules are evaluated top-to-bottom; first match wins.
 
@@ -65,13 +71,13 @@ Rules are evaluated top-to-bottom; first match wins.
 
 Used for: notes, contacts.
 
-| # | Condition | TTL | Human |
-|---|---|---|---|
-| 1a | Closed > 30 days ago | `null` | Do not cache |
-| 1b | Closed within 30 days | 300,000 ms | 5 minutes |
-| 2 | Within **5 days** | 60,000 ms | 60 seconds |
-| 3 | Within **14 days** | 120,000 ms | 2 minutes |
-| 4 | Everything else | 300,000 ms | 5 minutes |
+| #   | Condition             | TTL        | Human        |
+| --- | --------------------- | ---------- | ------------ |
+| 1a  | Closed > 30 days ago  | `null`     | Do not cache |
+| 1b  | Closed within 30 days | 300,000 ms | 5 minutes    |
+| 2   | Within **5 days**     | 60,000 ms  | 60 seconds   |
+| 3   | Within **14 days**    | 120,000 ms | 2 minutes    |
+| 4   | Everything else       | 300,000 ms | 5 minutes    |
 
 ### Products TTL (`computeProductsCacheTTL`)
 
@@ -79,18 +85,18 @@ Used for: notes, contacts.
 
 Used for: forecast + procurement products.
 
-| # | Condition | TTL | Human |
-|---|---|---|---|
-| 1 | Status is Won/Lost/Pending Won/Pending Lost | `null` | No cache |
-| 2 | Main cache TTL is `null` | `null` | No cache |
-| 3 | `lastUpdated` within **3 days** | 15,000 ms | 15 seconds |
-| 4 | Everything else | 1,800,000 ms | 30 minutes |
+| #   | Condition                                   | TTL          | Human      |
+| --- | ------------------------------------------- | ------------ | ---------- |
+| 1   | Status is Won/Lost/Pending Won/Pending Lost | `null`       | No cache   |
+| 2   | Main cache TTL is `null`                    | `null`       | No cache   |
+| 3   | `lastUpdated` within **3 days**             | 15,000 ms    | 15 seconds |
+| 4   | Everything else                             | 1,200,000 ms | 20 minutes |
 
-Products on terminal-status opportunities are never proactively cached. Non-hot products use a **lazy on-demand** cache — they're fetched when requested and cached for 30 minutes.
+Products on terminal-status opportunities are never proactively cached. Non-hot products use a **lazy on-demand** cache — they're fetched when requested and cached for 20 minutes.
 
 ### Site TTL
 
-Sites use a fixed TTL of **30 minutes** (1,800,000 ms). Site/address data rarely changes. Sites are **not** proactively warmed by the background refresh — they are populated lazily on the first detail-view request.
+Sites use a fixed TTL of **20 minutes** (1,200,000 ms). Site/address data rarely changes. Sites are **not** proactively warmed by the background refresh — they are populated lazily on the first detail-view request.
 
 ---
 
@@ -98,7 +104,7 @@ Sites use a fixed TTL of **30 minutes** (1,800,000 ms). Site/address data rarely
 
 **Function:** `refreshOpportunityCache()` in `src/modules/cache/opportunityCache.ts`
 
-**Interval:** Every 30 seconds, triggered from `src/index.ts`.
+**Interval:** Every 20 minutes, triggered from `src/index.ts`.
 
 ### Refresh cycle
 
@@ -108,17 +114,61 @@ Sites use a fixed TTL of **30 minutes** (1,800,000 ms). Site/address data rarely
 4. **Execute with bounded concurrency** — process thunks in batches of `CONCURRENCY` (currently **6**), with a `BATCH_DELAY_MS` (currently **250ms**) pause between batches. Each thunk is only invoked inside the batch loop.
 5. **Emit events** — `cache:opportunities:refresh:started` and `cache:opportunities:refresh:completed` events are emitted for the event debugger.
 
+### Inventory-adjustment listener cycle
+
+**Function:** `listenInventoryAdjustments()` in `src/modules/cw-utils/procurement/listenInventoryAdjustments.ts`
+
+**Interval:** Every 60 seconds, triggered from `src/index.ts`.
+
+1. Fetch `GET /procurement/adjustments?pageSize=1000`.
+2. Build a normalized snapshot of tracked inventory rows (`cwCatalogId`, `onHand`, `inventory`) per adjustment.
+3. Compare to previous snapshot; extract only changed product IDs.
+4. For each changed product ID, fetch fresh CW catalog item + current on-hand.
+5. Upsert `CatalogItem` in Postgres and write Redis key `catalog:item:cw:{cwId}` with a 20-minute TTL.
+
+Guardrails to prevent request storms:
+
+- Diffing is computed at **product state** level (grouped by `cwCatalogId`), not raw adjustment-row churn.
+- Per-cycle syncs are capped (`CW_ADJUSTMENT_SYNC_MAX_PER_CYCLE`, default `50`).
+- Product resync cooldown is enforced (`CW_ADJUSTMENT_SYNC_COOLDOWN_MS`, default `600000` ms / 10 min).
+
+This avoids full-catalog sweeps for small inventory movements and updates only the products implicated by adjustments.
+
+### Full procurement catalog refresh
+
+**Function:** `refreshCatalog()` in `src/modules/cw-utils/procurement/refreshCatalog.ts`
+
+**Interval:** Every 30 minutes, triggered from `src/index.ts`.
+
+The full catalog cache/DB sync uses the same slow-parallel thunk strategy as opportunity cache refreshes:
+
+- Build arrays of thunk tasks (`() => Promise<void>`) for CW item fetches, inventory fetches, and DB upserts.
+- Execute with bounded concurrency (`CONCURRENCY=6`).
+- Pause between batches (`BATCH_DELAY_MS=250`) to avoid CW burst pressure.
+- Log task failures and retry naturally on the next cycle.
+
+This keeps full-catalog refresh conservative while inventory-adjustment listener handles near-real-time targeted updates.
+
+### Full inventory sweep fallback
+
+`refreshInventory()` remains as a safety net but is intentionally infrequent:
+
+- Runs every **6 hours** from `src/index.ts` (no startup-time full sweep).
+- Uses the same slow-parallel pattern (`CONCURRENCY=6`, `BATCH_DELAY_MS=250`) to avoid burst traffic.
+
+Most on-hand freshness now comes from the 60-second adjustment listener plus 30-minute full catalog refresh.
+
 ### Concurrency control
 
 The thunk pattern is critical. Previously, tasks were pushed as already-executing promises (`refreshTasks.push(fetchAndCache(...))`), which meant all HTTP requests fired simultaneously regardless of the batching loop. The fix was changing the array type from `Promise<void>[]` to `(() => Promise<void>)[]` so requests only start when explicitly invoked: `batch.map((fn) => fn())`.
 
 ### Current tuning
 
-| Parameter | Value | Effect |
-|---|---|---|
-| `CONCURRENCY` | 6 | Max simultaneous CW API requests per batch |
-| `BATCH_DELAY_MS` | 250 | Milliseconds between batches |
-| Refresh interval | 30 seconds | How often the full sweep runs |
+| Parameter        | Value      | Effect                                     |
+| ---------------- | ---------- | ------------------------------------------ |
+| `CONCURRENCY`    | 6          | Max simultaneous CW API requests per batch |
+| `BATCH_DELAY_MS` | 250        | Milliseconds between batches               |
+| Refresh interval | 20 minutes | How often the full sweep runs              |
 
 At these settings, a full sweep of ~500 expired keys completes in ~1-2 minutes with zero CW errors and ~230ms median latency.
 
@@ -142,11 +192,11 @@ Wraps CW API calls with exponential backoff retry on transient errors.
 
 ### Default configuration
 
-| Parameter | Default | Description |
-|---|---|---|
-| `maxAttempts` | 3 | Total attempts including the first |
-| `baseDelayMs` | 1,000 | Delay before first retry (doubles each retry: 1s → 2s → 4s) |
-| `label` | — | Optional tag for log messages |
+| Parameter     | Default | Description                                                 |
+| ------------- | ------- | ----------------------------------------------------------- |
+| `maxAttempts` | 3       | Total attempts including the first                          |
+| `baseDelayMs` | 1,000   | Delay before first retry (doubles each retry: 1s → 2s → 4s) |
+| `label`       | —       | Optional tag for log messages                               |
 
 ### Usage
 
@@ -181,16 +231,16 @@ LOG_CW_API=1 bun run dev
 
 ### Log entry fields
 
-| Field | Type | Description |
-|---|---|---|
-| `timestamp` | string (ISO-8601) | When the request completed |
-| `method` | string | HTTP method |
-| `url` | string | Request URL (relative or absolute) |
-| `baseURL` | string | Axios baseURL |
-| `status` | number \| null | HTTP status (null on network error) |
-| `durationMs` | number | Wall-clock time in milliseconds |
-| `error` | string \| null | Error code + message, if any |
-| `timeout` | number | Configured timeout in ms |
+| Field        | Type              | Description                         |
+| ------------ | ----------------- | ----------------------------------- |
+| `timestamp`  | string (ISO-8601) | When the request completed          |
+| `method`     | string            | HTTP method                         |
+| `url`        | string            | Request URL (relative or absolute)  |
+| `baseURL`    | string            | Axios baseURL                       |
+| `status`     | number \| null    | HTTP status (null on network error) |
+| `durationMs` | number            | Wall-clock time in milliseconds     |
+| `error`      | string \| null    | Error code + message, if any        |
+| `timeout`    | number            | Configured timeout in ms            |
 
 ### Analysis
 
@@ -229,12 +279,12 @@ rm -rf cw-api-logs/
 
 Mutation endpoints invalidate the relevant cache keys so the next read fetches fresh data from CW:
 
-| Mutation | Cache invalidated |
-|---|---|
-| Create/update/delete note | `opp:notes:{cwOpportunityId}` via `invalidateNotesCache()` |
-| Create/update/delete contact | `opp:contacts:{cwOpportunityId}` via `invalidateContactsCache()` |
+| Mutation                       | Cache invalidated                                                |
+| ------------------------------ | ---------------------------------------------------------------- |
+| Create/update/delete note      | `opp:notes:{cwOpportunityId}` via `invalidateNotesCache()`       |
+| Create/update/delete contact   | `opp:contacts:{cwOpportunityId}` via `invalidateContactsCache()` |
 | Add/update/resequence products | `opp:products:{cwOpportunityId}` via `invalidateProductsCache()` |
-| Refresh opportunity | All keys for that opportunity (via re-fetch) |
+| Refresh opportunity            | All keys for that opportunity (via re-fetch)                     |
 
 ---
 
@@ -242,11 +292,11 @@ Mutation endpoints invalidate the relevant cache keys so the next read fetches f
 
 The shared Axios instance (`connectWiseApi`) is configured in `src/constants.ts`:
 
-| Setting | Value | Purpose |
-|---|---|---|
-| `baseURL` | `https://ttscw.totaltech.net/v4_6_release/apis/3.0/` | CW API base |
-| `timeout` | 30,000 ms (30s) | Per-request timeout |
-| Logger | `attachCwApiLogger()` | Writes to `cw-api-calls.jsonl` |
+| Setting   | Value                                                | Purpose                        |
+| --------- | ---------------------------------------------------- | ------------------------------ |
+| `baseURL` | `https://ttscw.totaltech.net/v4_6_release/apis/3.0/` | CW API base                    |
+| `timeout` | 30,000 ms (30s)                                      | Per-request timeout            |
+| Logger    | `attachCwApiLogger()`                                | Writes to `cw-api-calls.jsonl` |
 
 ---
 
@@ -255,7 +305,7 @@ The shared Axios instance (`connectWiseApi`) is configured in `src/constants.ts`
 ```
 src/index.ts
   │
-  ├─ setInterval(refreshOpportunityCache, 30s)
+  ├─ setInterval(refreshOpportunityCache, 20m)
   │
   └─► src/modules/cache/opportunityCache.ts
         │
@@ -283,15 +333,16 @@ src/index.ts
 
 ## File reference
 
-| File | Purpose |
-|---|---|
-| `src/modules/cache/opportunityCache.ts` | Cache read/write helpers, background refresh logic |
-| `src/modules/algorithms/computeCacheTTL.ts` | Primary adaptive TTL algorithm |
-| `src/modules/algorithms/computeSubResourceCacheTTL.ts` | Sub-resource (notes, contacts) TTL algorithm |
-| `src/modules/algorithms/computeProductsCacheTTL.ts` | Products TTL algorithm |
-| `src/modules/cw-utils/withCwRetry.ts` | Retry wrapper with exponential backoff |
-| `src/modules/cw-utils/cwApiLogger.ts` | Axios interceptor for JSONL call logging |
-| `src/modules/cw-utils/fetchCompany.ts` | Company fetch with retry |
-| `src/constants.ts` | CW Axios instance config (timeout, logger) |
-| `src/index.ts` | Refresh interval registration |
-| `debug-scripts/analyze-cw-calls.py` | CW API call analysis script |
+| File                                                             | Purpose                                                       |
+| ---------------------------------------------------------------- | ------------------------------------------------------------- |
+| `src/modules/cache/opportunityCache.ts`                          | Cache read/write helpers, background refresh logic            |
+| `src/modules/algorithms/computeCacheTTL.ts`                      | Primary adaptive TTL algorithm                                |
+| `src/modules/algorithms/computeSubResourceCacheTTL.ts`           | Sub-resource (notes, contacts) TTL algorithm                  |
+| `src/modules/algorithms/computeProductsCacheTTL.ts`              | Products TTL algorithm                                        |
+| `src/modules/cw-utils/withCwRetry.ts`                            | Retry wrapper with exponential backoff                        |
+| `src/modules/cw-utils/cwApiLogger.ts`                            | Axios interceptor for JSONL call logging                      |
+| `src/modules/cw-utils/fetchCompany.ts`                           | Company fetch with retry                                      |
+| `src/modules/cw-utils/procurement/listenInventoryAdjustments.ts` | Adjustment listener for targeted catalog-item cache + DB sync |
+| `src/constants.ts`                                               | CW Axios instance config (timeout, logger)                    |
+| `src/index.ts`                                                   | Refresh interval registration                                 |
+| `debug-scripts/analyze-cw-calls.py`                              | CW API call analysis script                                   |
diff --git a/PERMISSIONS.md b/PERMISSIONS.md
index 93bf921..b1b710b 100644
--- a/PERMISSIONS.md
+++ b/PERMISSIONS.md
@@ -124,6 +124,14 @@ Admin-specific UI permissions that control visibility and data loading for admin
 | `procurement.catalog.inventory.refresh` | Refresh on-hand inventory for a catalog item from ConnectWise                | [src/api/procurement/[id]/refreshInventory.ts](src/api/procurement/[id]/refreshInventory.ts)                                                                                                                                                                               | `procurement.catalog.fetch` |
 | `procurement.catalog.link`              | Link or unlink catalog items to each other                                   | [src/api/procurement/[id]/link.ts](src/api/procurement/[id]/link.ts), [src/api/procurement/[id]/unlink.ts](src/api/procurement/[id]/unlink.ts)                                                                                                                             | `procurement.catalog.fetch` |
 
+### ConnectWise Callback Routes
+
+`POST /v1/cw/callback/:secret/:resource` is intentionally unauthenticated for inbound ConnectWise callbacks and does **not** require a permission node.
+
+| Permission Node | Description                                                                     | Used In                                          | Dependencies |
+| --------------- | ------------------------------------------------------------------------------- | ------------------------------------------------ | ------------ |
+| _None_          | Inbound callback route; secured operationally (network controls / source trust) | [src/api/cw/callback.ts](src/api/cw/callback.ts) | N/A          |
+
 ### Sales Permissions
 
 Permissions for accessing and managing sales opportunities. Opportunities are synced from ConnectWise and stored locally; sub-resources (products, notes, contacts) are fetched live from CW.
diff --git a/debug-scripts/analyze_webhook_log.py b/debug-scripts/analyze_webhook_log.py
new file mode 100644
index 0000000..e0d1038
--- /dev/null
+++ b/debug-scripts/analyze_webhook_log.py
@@ -0,0 +1,441 @@
+#!/usr/bin/env python3
+
+import argparse
+import json
+from collections import Counter, defaultdict
+from dataclasses import dataclass
+from datetime import datetime, timezone
+from pathlib import Path
+from typing import Any
+
+
+def parse_iso(value: str | None) -> datetime | None:
+    if not value:
+        return None
+    normalized = value.replace("Z", "+00:00")
+    try:
+        return datetime.fromisoformat(normalized)
+    except ValueError:
+        return None
+
+
+def first_non_empty(*values: Any) -> str:
+    for value in values:
+        if value is None:
+            continue
+        if isinstance(value, str) and value.strip() == "":
+            continue
+        return str(value)
+    return "unknown"
+
+
+def top_lines(counter: Counter[str], limit: int) -> list[str]:
+    return [f"{k}: {v}" for k, v in counter.most_common(limit)]
+
+
+def fmt_pct(part: int, total: int) -> str:
+    if total == 0:
+        return "0.0%"
+    return f"{(part / total) * 100:.1f}%"
+
+
+def human_duration(start: datetime | None, end: datetime | None) -> str:
+    if start is None or end is None:
+        return "unknown"
+
+    delta = end - start
+    total_seconds = int(delta.total_seconds())
+    hours, remainder = divmod(total_seconds, 3600)
+    minutes, seconds = divmod(remainder, 60)
+    return f"{hours}h {minutes}m {seconds}s"
+
+
+def truncate(value: str, max_len: int = 90) -> str:
+    if len(value) <= max_len:
+        return value
+    return value[: max_len - 1] + "…"
+
+
+def add_section(lines: list[str], title: str) -> None:
+    lines.append("")
+    lines.append(title)
+    lines.append("-" * len(title))
+
+
+def supports_color(enabled: bool) -> bool:
+    return enabled
+
+
+def paint(text: str, code: str, use_color: bool) -> str:
+    if not use_color:
+        return text
+    return f"\033[{code}m{text}\033[0m"
+
+
+def good_bad_neutral(value: str, state: str, use_color: bool) -> str:
+    if state == "good":
+        return paint(value, "32", use_color)
+    if state == "bad":
+        return paint(value, "31", use_color)
+    return paint(value, "36", use_color)
+
+
+def add_ranked_counter(
+    lines: list[str],
+    title: str,
+    counter: Counter[str],
+    top_n: int,
+    total: int,
+    truncate_labels: bool = False,
+) -> None:
+    lines.append(f"• {title}")
+    items = counter.most_common(top_n)
+    if not items:
+        lines.append("  (no data)")
+        return
+
+    for index, (key, count) in enumerate(items, start=1):
+        label = truncate(key) if truncate_labels else key
+        lines.append(f"  {index:>2}. {label:<90} {count:>4}  {fmt_pct(count, total):>6}")
+
+
+def stream_row_summary(row: dict[str, Any], use_color: bool, max_path: int) -> str:
+    request = row.get("request") or {}
+    response = row.get("response") or {}
+    body_parsed = request.get("bodyParsed") or {}
+    entity_parsed = request.get("entityParsed") or {}
+    summary = request.get("summary") or {}
+
+    timestamp = parse_iso(row.get("timestamp"))
+    time_label = timestamp.astimezone(timezone.utc).strftime("%H:%M:%S") if timestamp else "--:--:--"
+
+    method = first_non_empty(request.get("method"))
+    path = first_non_empty(request.get("path"))
+    endpoint = path.split("?", 1)[0]
+    status_code = first_non_empty(response.get("status"))
+
+    event_type = first_non_empty(body_parsed.get("Type"), summary.get("type"))
+    action = first_non_empty(
+        body_parsed.get("Action"),
+        summary.get("action"),
+        request.get("query", {}).get("params", {}).get("action"),
+    )
+    item_id = first_non_empty(body_parsed.get("ID"), summary.get("id"), request.get("query", {}).get("inferredId"))
+    actor = first_non_empty(
+        request.get("query", {}).get("params", {}).get("memberId"),
+        summary.get("entityUpdatedBy"),
+        entity_parsed.get("UpdatedBy"),
+    )
+    entity_status = first_non_empty(entity_parsed.get("StatusName"), summary.get("entityStatus"))
+
+    endpoint_label = truncate(endpoint, max_path)
+    status_state = "good" if status_code.startswith("2") else "bad"
+    status_colored = good_bad_neutral(status_code, status_state, use_color)
+    event_colored = paint(f"{event_type}.{action}", "36", use_color)
+    endpoint_colored = paint(endpoint_label, "94", use_color)
+
+    return (
+        f"[{time_label}] {method:<4} {endpoint_colored:<20} "
+        f"{status_colored:>3}  {event_colored:<22} "
+        f"id={item_id:<7} actor={truncate(actor, 16):<16} status={truncate(entity_status, 22)}"
+    )
+
+
+def endpoint_stream_summary(log_path: Path, use_color: bool, max_path: int) -> str:
+    lines: list[str] = []
+    lines.append(paint("ENDPOINT STREAM (chronological)", "1;95", use_color))
+    lines.append(paint("────────────────────────────────────────────────────────────────────────────────────────────", "90", use_color))
+
+    count = 0
+    invalid = 0
+    with log_path.open("r", encoding="utf-8") as handle:
+        for raw_line in handle:
+            line = raw_line.strip()
+            if not line:
+                continue
+
+            try:
+                row = json.loads(line)
+            except json.JSONDecodeError:
+                invalid += 1
+                continue
+
+            lines.append(stream_row_summary(row, use_color=use_color, max_path=max_path))
+            count += 1
+
+    lines.append(paint("────────────────────────────────────────────────────────────────────────────────────────────", "90", use_color))
+    lines.append(
+        f"events={count}  invalid={good_bad_neutral(str(invalid), 'good' if invalid == 0 else 'bad', use_color)}"
+    )
+    return "\n".join(lines)
+
+
+@dataclass
+class LogStats:
+    total_rows: int = 0
+    parsed_rows: int = 0
+    invalid_rows: int = 0
+    earliest: datetime | None = None
+    latest: datetime | None = None
+
+    methods: Counter[str] = None  # type: ignore[assignment]
+    paths: Counter[str] = None  # type: ignore[assignment]
+    endpoint_roots: Counter[str] = None  # type: ignore[assignment]
+    response_statuses: Counter[str] = None  # type: ignore[assignment]
+    event_types: Counter[str] = None  # type: ignore[assignment]
+    actions: Counter[str] = None  # type: ignore[assignment]
+    type_action_combo: Counter[str] = None  # type: ignore[assignment]
+    company_ids: Counter[str] = None  # type: ignore[assignment]
+
+    source_members: Counter[str] = None  # type: ignore[assignment]
+    actor_members: Counter[str] = None  # type: ignore[assignment]
+    entity_updated_by: Counter[str] = None  # type: ignore[assignment]
+
+    requests_by_hour: Counter[str] = None  # type: ignore[assignment]
+    requests_by_minute: Counter[str] = None  # type: ignore[assignment]
+    endpoint_by_hour: dict[str, Counter[str]] = None  # type: ignore[assignment]
+
+    def __post_init__(self) -> None:
+        self.methods = Counter()
+        self.paths = Counter()
+        self.endpoint_roots = Counter()
+        self.response_statuses = Counter()
+        self.event_types = Counter()
+        self.actions = Counter()
+        self.type_action_combo = Counter()
+        self.company_ids = Counter()
+
+        self.source_members = Counter()
+        self.actor_members = Counter()
+        self.entity_updated_by = Counter()
+
+        self.requests_by_hour = Counter()
+        self.requests_by_minute = Counter()
+        self.endpoint_by_hour = defaultdict(Counter)
+
+    def add_timestamp(self, timestamp: datetime | None) -> None:
+        if timestamp is None:
+            return
+
+        self.earliest = timestamp if self.earliest is None else min(self.earliest, timestamp)
+        self.latest = timestamp if self.latest is None else max(self.latest, timestamp)
+
+        hour_bucket = timestamp.astimezone(timezone.utc).strftime("%Y-%m-%d %H:00 UTC")
+        minute_bucket = timestamp.astimezone(timezone.utc).strftime("%Y-%m-%d %H:%M UTC")
+        self.requests_by_hour[hour_bucket] += 1
+        self.requests_by_minute[minute_bucket] += 1
+
+    def summarize(self, top_n: int, busiest_n: int, use_color: bool) -> str:
+        duration_line = human_duration(self.earliest, self.latest)
+        time_range_line = "unknown"
+        if self.earliest and self.latest:
+            time_range_line = f"{self.earliest.isoformat()} → {self.latest.isoformat()}"
+
+        total_requests = self.parsed_rows
+        success_count = self.response_statuses.get("200", 0)
+        success_pct = fmt_pct(success_count, sum(self.response_statuses.values()))
+        invalid_state = "good" if self.invalid_rows == 0 else "bad"
+
+        top_endpoints = self.endpoint_roots.most_common(2)
+        top_users = self.actor_members.most_common(3)
+        top_minutes = self.requests_by_minute.most_common(busiest_n)
+
+        lines: list[str] = []
+        lines.append(paint("WEBHOOK SNAPSHOT", "1;95", use_color))
+        lines.append(paint("────────────────────────────────────────────────────────", "90", use_color))
+        lines.append(
+            "  "
+            + paint("Rows", "1;97", use_color)
+            + f": {self.total_rows:<4}  "
+            + paint("Parsed", "1;97", use_color)
+            + f": {self.parsed_rows:<4}  "
+            + paint("Invalid", "1;97", use_color)
+            + f": {good_bad_neutral(str(self.invalid_rows), invalid_state, use_color)}"
+        )
+        lines.append(
+            "  "
+            + paint("Window", "1;97", use_color)
+            + f": {duration_line:<12} "
+            + paint("Success", "1;97", use_color)
+            + f": {good_bad_neutral(success_pct, 'good' if success_count else 'neutral', use_color)}"
+        )
+        lines.append("  " + paint("UTC Range", "1;97", use_color) + f": {time_range_line}")
+
+        lines.append("")
+        lines.append(paint("Top Endpoints", "1;94", use_color))
+        if top_endpoints:
+            for endpoint, count in top_endpoints:
+                lines.append(f"  • {endpoint:<14} {count:>4} ({fmt_pct(count, total_requests)})")
+        if not top_endpoints:
+            lines.append("  • (no data)")
+
+        lines.append("")
+        lines.append(paint("Most Active Users (query memberId)", "1;94", use_color))
+        if top_users:
+            for user, count in top_users:
+                lines.append(f"  • {user:<18} {count:>4} ({fmt_pct(count, total_requests)})")
+        if not top_users:
+            lines.append("  • (no data)")
+
+        lines.append("")
+        lines.append(paint("Busiest Minutes", "1;94", use_color))
+        if top_minutes:
+            for minute, count in top_minutes:
+                lines.append(f"  • {minute:<22} {count:>3}")
+        if not top_minutes:
+            lines.append("  • (no data)")
+
+        lines.append("")
+        lines.append(paint("Request Mix", "1;94", use_color))
+        method_line = ", ".join([f"{k}:{v}" for k, v in self.methods.most_common(3)]) or "(no data)"
+        event_line = ", ".join([f"{k}:{v}" for k, v in self.event_types.most_common(3)]) or "(no data)"
+        action_line = ", ".join([f"{k}:{v}" for k, v in self.actions.most_common(3)]) or "(no data)"
+        lines.append(f"  • Methods : {method_line}")
+        lines.append(f"  • Types   : {event_line}")
+        lines.append(f"  • Actions : {action_line}")
+
+        lines.append("")
+        lines.append(paint("Status Codes", "1;94", use_color))
+        if self.response_statuses:
+            status_total = sum(self.response_statuses.values())
+            for status, count in self.response_statuses.most_common(5):
+                state = "good" if status.startswith("2") else "bad"
+                status_label = good_bad_neutral(status, state, use_color)
+                lines.append(f"  • {status_label}: {count} ({fmt_pct(count, status_total)})")
+        if not self.response_statuses:
+            lines.append("  • (no data)")
+
+        return "\n".join(lines)
+
+
+def update_stats(stats: LogStats, row: dict[str, Any]) -> None:
+    timestamp = parse_iso(row.get("timestamp"))
+    stats.add_timestamp(timestamp)
+
+    request = row.get("request") or {}
+    response = row.get("response") or {}
+    body_parsed = request.get("bodyParsed") or {}
+    entity_parsed = request.get("entityParsed") or {}
+
+    method = first_non_empty(request.get("method"))
+    path = first_non_empty(request.get("path"))
+    endpoint_root = path.split("?", 1)[0]
+    status = first_non_empty(response.get("status"))
+
+    event_type = first_non_empty(
+        body_parsed.get("Type"),
+        request.get("summary", {}).get("type"),
+    )
+    action = first_non_empty(
+        body_parsed.get("Action"),
+        request.get("summary", {}).get("action"),
+        request.get("query", {}).get("params", {}).get("action"),
+    )
+    combo = f"{event_type}:{action}"
+
+    source_member = first_non_empty(
+        body_parsed.get("MemberId"),
+        request.get("summary", {}).get("memberId"),
+    )
+    actor_member = first_non_empty(
+        request.get("query", {}).get("params", {}).get("memberId"),
+        request.get("summary", {}).get("entityUpdatedBy"),
+    )
+    updated_by = first_non_empty(
+        entity_parsed.get("UpdatedBy"),
+        request.get("summary", {}).get("entityUpdatedBy"),
+    )
+    company_id = first_non_empty(body_parsed.get("CompanyId"), request.get("headers", {}).get("companyname"))
+
+    stats.methods[method] += 1
+    stats.paths[path] += 1
+    stats.endpoint_roots[endpoint_root] += 1
+    stats.response_statuses[status] += 1
+    stats.event_types[event_type] += 1
+    stats.actions[action] += 1
+    stats.type_action_combo[combo] += 1
+    stats.company_ids[company_id] += 1
+
+    stats.source_members[source_member] += 1
+    stats.actor_members[actor_member] += 1
+    stats.entity_updated_by[updated_by] += 1
+
+    if timestamp:
+        bucket = timestamp.astimezone(timezone.utc).strftime("%Y-%m-%d %H:00 UTC")
+        stats.endpoint_by_hour[endpoint_root][bucket] += 1
+
+
+def analyze_file(log_path: Path) -> LogStats:
+    stats = LogStats()
+
+    with log_path.open("r", encoding="utf-8") as handle:
+        for raw_line in handle:
+            line = raw_line.strip()
+            if not line:
+                continue
+
+            stats.total_rows += 1
+            try:
+                row = json.loads(line)
+            except json.JSONDecodeError:
+                stats.invalid_rows += 1
+                continue
+
+            stats.parsed_rows += 1
+            update_stats(stats, row)
+
+    return stats
+
+
+def main() -> None:
+    parser = argparse.ArgumentParser(
+        description="Analyze webhook JSONL logs by users, time, and request types."
+    )
+    parser.add_argument("log_file", help="Path to JSONL log file")
+    parser.add_argument("--top", type=int, default=10, help="Top N entries per section (default: 10)")
+    parser.add_argument(
+        "--busiest-minutes",
+        type=int,
+        default=5,
+        help="How many top minute buckets to show (default: 5)",
+    )
+    parser.add_argument(
+        "--no-color",
+        action="store_true",
+        help="Disable ANSI colors",
+    )
+    parser.add_argument(
+        "--endpoint-stream",
+        action="store_true",
+        help="Show chronological one-line summary per webhook, similar to live test webserver logs",
+    )
+    parser.add_argument(
+        "--max-path",
+        type=int,
+        default=18,
+        help="Max endpoint width in stream mode before truncation (default: 18)",
+    )
+    args = parser.parse_args()
+
+    log_path = Path(args.log_file)
+    if not log_path.exists() or not log_path.is_file():
+        raise SystemExit(f"Log file not found: {log_path}")
+
+    use_color = supports_color(not args.no_color)
+
+    if args.endpoint_stream:
+        print(endpoint_stream_summary(log_path, use_color=use_color, max_path=max(args.max_path, 10)))
+        return
+
+    stats = analyze_file(log_path)
+    print(
+        stats.summarize(
+            top_n=max(args.top, 1),
+            busiest_n=max(args.busiest_minutes, 1),
+            use_color=use_color,
+        )
+    )
+
+
+if __name__ == "__main__":
+    main()
diff --git a/package.json b/package.json
index 1aaa81e..3890201 100644
--- a/package.json
+++ b/package.json
@@ -28,6 +28,8 @@
     "utils:gen_private_keys": "bun ./utils/genPrivateKeys",
     "utils:create_admin_role": "bun ./utils/createAdminRole",
     "utils:assign_user_role": "bun ./utils/assignUserRole",
+    "utils:test_webserver": "bun ./utils/testWebserver.ts",
+    "utils:test_adjustments_poll": "bun ./utils/testAdjustmentsPoll.ts",
     "utils:analyze_cw": "python3 debug-scripts/analyze-cw-calls.py",
     "db:check": "bunx prisma migrate diff --from-migrations prisma/migrations --to-schema prisma/schema.prisma --shadow-database-url $DATABASE_URL --exit-code"
   },
diff --git a/src/api/cw/callback.ts b/src/api/cw/callback.ts
new file mode 100644
index 0000000..7cc35bb
--- /dev/null
+++ b/src/api/cw/callback.ts
@@ -0,0 +1,164 @@
+import { createRoute } from "../../modules/api-utils/createRoute";
+import { apiResponse } from "../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { z } from "zod";
+import GenericError from "../../Errors/GenericError";
+
+type ParsedJson = Record<string, unknown> | unknown[];
+
+const callbackResource = z.enum([
+  "opportunity",
+  "ticket",
+  "company",
+  "activity",
+]);
+
+const safeParseJson = (value: string): ParsedJson | null => {
+  try {
+    const parsed = JSON.parse(value);
+    const isObject = typeof parsed === "object" && parsed !== null;
+
+    return isObject ? (parsed as ParsedJson) : null;
+  } catch {
+    return null;
+  }
+};
+
+const asObject = (value: ParsedJson | null): Record<string, unknown> | null => {
+  if (!value) return null;
+  if (Array.isArray(value)) return null;
+
+  return value;
+};
+
+const parseJsonStringFields = (
+  value: Record<string, unknown> | null,
+): Record<string, unknown> | null => {
+  if (!value) return null;
+
+  return Object.entries(value).reduce<Record<string, unknown>>(
+    (acc, [key, current]) => {
+      if (typeof current !== "string") {
+        acc[key] = current;
+
+        return acc;
+      }
+
+      const looksLikeJson = current.startsWith("{") || current.startsWith("[");
+      if (!looksLikeJson) {
+        acc[key] = current;
+
+        return acc;
+      }
+
+      const parsed = safeParseJson(current);
+      acc[key] = parsed ?? current;
+
+      return acc;
+    },
+    {},
+  );
+};
+
+const parseEntity = (value: unknown): ParsedJson | null => {
+  if (typeof value === "string") return safeParseJson(value);
+  if (typeof value !== "object" || value === null) return null;
+
+  return value as ParsedJson;
+};
+
+const buildSummary = (
+  resource: z.infer<typeof callbackResource>,
+  parsedBody: Record<string, unknown> | null,
+  parsedEntity: Record<string, unknown> | null,
+) => {
+  if (!parsedBody) return null;
+
+  return {
+    resource,
+    messageId: parsedBody.MessageId ?? null,
+    action: parsedBody.Action ?? null,
+    type: parsedBody.Type ?? null,
+    id: parsedBody.ID ?? null,
+    memberId: parsedBody.MemberId ?? null,
+    entityStatus:
+      parsedEntity?.StatusName ??
+      parsedEntity?.TicketStatus ??
+      parsedEntity?.Status ??
+      null,
+    entitySummary: parsedEntity?.Summary ?? parsedEntity?.CompanyName ?? null,
+    entityUpdatedBy: parsedEntity?.UpdatedBy ?? null,
+    entityLastUpdated:
+      parsedEntity?.LastUpdatedUTC ?? parsedEntity?.LastUpdated ?? null,
+  };
+};
+
+const parseHeaders = (headers: Headers): Record<string, string> =>
+  Object.fromEntries(headers.entries());
+
+const callbackHeaderSummary = (headers: Record<string, string>) => ({
+  contentType: headers["content-type"] ?? null,
+  userAgent: headers["user-agent"] ?? null,
+  host: headers.host ?? null,
+  forwardedFor: headers["x-forwarded-for"] ?? null,
+  callbackId:
+    headers["x-cw-request-id"] ??
+    headers["x-request-id"] ??
+    headers["x-correlation-id"] ??
+    null,
+});
+
+/* /v1/cw/callback/:resource */
+export default createRoute("post", ["/callback/:secret/:resource"], async (c) => {
+  const suppliedSecret = c.req.param("secret");
+  const expectedSecret = process.env.CW_CALLBACK_SECRET;
+
+  if (expectedSecret && suppliedSecret !== expectedSecret) {
+    throw new GenericError({
+      name: "Unauthorized",
+      message: "Invalid callback secret.",
+      cause: "Path secret mismatch",
+      status: 401,
+    });
+  }
+
+  if (!expectedSecret) {
+    console.warn(
+      "[cw-callback] CW_CALLBACK_SECRET is not configured; accepting path secret without verification",
+    );
+  }
+
+  const resource = callbackResource.parse(c.req.param("resource"));
+  const headers = parseHeaders(c.req.raw.headers);
+  const headerSummary = callbackHeaderSummary(headers);
+  const rawBody = await c.req.text();
+  const parsedJson = safeParseJson(rawBody);
+  const parsedBody = asObject(parsedJson);
+  const parsedBodyExpanded = parseJsonStringFields(parsedBody);
+  const parsedEntity = asObject(parseEntity(parsedBodyExpanded?.Entity));
+  const summary = buildSummary(resource, parsedBodyExpanded, parsedEntity);
+
+  const line = [
+    `[cw-callback] resource=${resource}`,
+    `action=${String(summary?.action ?? "-")}`,
+    `type=${String(summary?.type ?? "-")}`,
+    `id=${String(summary?.id ?? "-")}`,
+    `by=${String(summary?.entityUpdatedBy ?? summary?.memberId ?? "-")}`,
+    `requestId=${String(headerSummary.callbackId ?? "-")}`,
+    `status=${String(summary?.entityStatus ?? "-")}`,
+    `summary=${String(summary?.entitySummary ?? "-")}`,
+  ].join(" ");
+  console.log(line);
+
+  const response = apiResponse.successful("CW callback received.", {
+    resource,
+    secretValidated: Boolean(expectedSecret),
+    summary,
+    headers,
+    headerSummary,
+    bodyParsed: parsedBodyExpanded,
+    receivedAt: new Date().toISOString(),
+  });
+
+  return c.json(response, response.status as ContentfulStatusCode);
+});
diff --git a/src/api/cw/index.ts b/src/api/cw/index.ts
new file mode 100644
index 0000000..924e894
--- /dev/null
+++ b/src/api/cw/index.ts
@@ -0,0 +1,3 @@
+import { default as callback } from "./callback";
+
+export { callback };
diff --git a/src/api/routers/cwRouter.ts b/src/api/routers/cwRouter.ts
new file mode 100644
index 0000000..2ddae57
--- /dev/null
+++ b/src/api/routers/cwRouter.ts
@@ -0,0 +1,7 @@
+import { Hono } from "hono";
+import * as cwRoutes from "../cw";
+
+const cwRouter = new Hono();
+Object.values(cwRoutes).map((r) => cwRouter.route("/", r));
+
+export default cwRouter;
diff --git a/src/api/sales/[id]/fetch.ts b/src/api/sales/[id]/fetch.ts
index 4f300ff..18f5ee0 100644
--- a/src/api/sales/[id]/fetch.ts
+++ b/src/api/sales/[id]/fetch.ts
@@ -4,12 +4,27 @@ import { apiResponse } from "../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
 import { authMiddleware } from "../../middleware/authorization";
 import { processObjectValuePerms } from "../../../modules/permission-utils/processObjectPermissions";
+import GenericError from "../../../Errors/GenericError";
+import { prisma } from "../../../constants";
+import { computeSubResourceCacheTTL } from "../../../modules/algorithms/computeSubResourceCacheTTL";
+import { computeProductsCacheTTL } from "../../../modules/algorithms/computeProductsCacheTTL";
+import {
+  getCachedSite,
+  getCachedNotes,
+  getCachedContacts,
+  getCachedProducts,
+  fetchAndCacheNotes,
+  fetchAndCacheContacts,
+  fetchAndCacheProducts,
+  fetchAndCacheSite,
+} from "../../../modules/cache/opportunityCache";
 
 /* GET /v1/sales/opportunities/:identifier?include=notes,contacts,products */
 export default createRoute(
   "get",
   ["/opportunities/:identifier"],
   async (c) => {
+    const t0 = performance.now();
     const identifier = c.req.param("identifier");
     const includeParam = c.req.query("include") ?? "";
     const includes = new Set(
@@ -19,46 +34,175 @@ export default createRoute(
         .filter(Boolean),
     );
 
-    const item = await opportunities.fetchItem(identifier);
+    // ── Quick DB lookup (≈3ms) to get cwOpportunityId for pre-warming ──
+    const isNumeric = /^\d+$/.test(identifier);
+    const dbRecord = await prisma.opportunity.findFirst({
+      where: isNumeric
+        ? { cwOpportunityId: Number(identifier) }
+        : { id: identifier },
+      select: {
+        cwOpportunityId: true,
+        companyCwId: true,
+        siteCwId: true,
+        closedFlag: true,
+        closedDate: true,
+        expectedCloseDate: true,
+        cwLastUpdated: true,
+        statusCwId: true,
+      },
+    });
 
-    // Eagerly load site data so toJson() includes full site info
-    await item.fetchSite();
+    if (!dbRecord) {
+      throw new GenericError({
+        message: "Opportunity not found",
+        name: "OpportunityNotFound",
+        cause: `No opportunity exists with identifier '${identifier}'`,
+        status: 404,
+      });
+    }
 
+    // Compute TTLs from DB state
+    const subTtl = computeSubResourceCacheTTL({
+      closedFlag: dbRecord.closedFlag,
+      closedDate: dbRecord.closedDate,
+      expectedCloseDate: dbRecord.expectedCloseDate,
+      lastUpdated: dbRecord.cwLastUpdated,
+    });
+    const prodTtl = computeProductsCacheTTL({
+      closedFlag: dbRecord.closedFlag,
+      closedDate: dbRecord.closedDate,
+      expectedCloseDate: dbRecord.expectedCloseDate,
+      lastUpdated: dbRecord.cwLastUpdated,
+      statusCwId: dbRecord.statusCwId,
+    });
+
+    // ── Pre-warm sub-resources only on cache miss ───────────────────────
+    // Check Redis first — if the background refresh has kept the keys warm,
+    // skip the CW calls entirely. Only fetch-and-cache on a miss.
+    const cwOppId = dbRecord.cwOpportunityId;
+    const _pw0 = performance.now();
+    const _wrapPw = (label: string, p: Promise<any>) =>
+      p
+        .then((r) => {
+          console.log(
+            `[PERF:prewarm] ${label}: ${(performance.now() - _pw0).toFixed(0)}ms`,
+          );
+          return r;
+        })
+        .catch(() => {});
+
+    const prewarmPromises: Promise<any>[] = [];
+    if (dbRecord.companyCwId && dbRecord.siteCwId) {
+      const compId = dbRecord.companyCwId,
+        siteId = dbRecord.siteCwId;
+      prewarmPromises.push(
+        _wrapPw(
+          "site",
+          getCachedSite(compId, siteId).then(
+            (c) => c ?? fetchAndCacheSite(compId, siteId),
+          ),
+        ),
+      );
+    }
+    if (includes.has("notes") && subTtl)
+      prewarmPromises.push(
+        _wrapPw(
+          "notes",
+          getCachedNotes(cwOppId).then(
+            (c) => c ?? fetchAndCacheNotes(cwOppId, subTtl),
+          ),
+        ),
+      );
+    if (includes.has("contacts") && subTtl)
+      prewarmPromises.push(
+        _wrapPw(
+          "contacts",
+          getCachedContacts(cwOppId).then(
+            (c) => c ?? fetchAndCacheContacts(cwOppId, subTtl),
+          ),
+        ),
+      );
+    if (includes.has("products") && prodTtl)
+      prewarmPromises.push(
+        _wrapPw(
+          "products",
+          getCachedProducts(cwOppId).then(
+            (c) => c ?? fetchAndCacheProducts(cwOppId, prodTtl),
+          ),
+        ),
+      );
+
+    // fetchItem runs its own CW calls (opp, activities, company) —
+    // these execute concurrently with the sub-resource pre-warming above.
+    const [item] = await Promise.all([
+      opportunities.fetchItem(identifier),
+      ...prewarmPromises,
+    ]);
+    const t1 = performance.now();
+    console.log(`[PERF] fetchItem + prewarm: ${(t1 - t0).toFixed(0)}ms`);
+
+    // Sub-resources now hit warm Redis cache (near-instant)
+    const _st = performance.now();
+    const _wrapTimed = (label: string, p: Promise<any>) =>
+      p.then((r) => {
+        console.log(
+          `[PERF:sub] ${label}: ${(performance.now() - _st).toFixed(0)}ms`,
+        );
+        return r;
+      });
+
+    const subResourcePromises: Record<string, Promise<any>> = {
+      _site: _wrapTimed("site", item.fetchSite()),
+    };
+    if (includes.has("notes")) {
+      subResourcePromises.notes = _wrapTimed("notes", item.fetchNotes());
+    }
+    if (includes.has("contacts")) {
+      subResourcePromises.contacts = _wrapTimed(
+        "contacts",
+        item.fetchContacts(),
+      );
+    }
+    if (includes.has("products")) {
+      subResourcePromises.products = _wrapTimed(
+        "products",
+        item
+          .fetchProducts()
+          .then((products) => products.map((p) => p.toJson())),
+      );
+    }
+
+    const keys = Object.keys(subResourcePromises);
+    const results = await Promise.all(keys.map((k) => subResourcePromises[k]));
+    const t2 = performance.now();
+    console.log(
+      `[PERF] sub-resources (${keys.join(",")}): ${(t2 - t1).toFixed(0)}ms`,
+    );
+
+    // Apply toJson after site is hydrated (side-effect from fetchSite)
     const gatedData = await processObjectValuePerms(
       item.toJson(),
       "obj.opportunity",
       c.get("user"),
     );
+    const t3 = performance.now();
+    console.log(`[PERF] processObjectValuePerms: ${(t3 - t2).toFixed(0)}ms`);
 
-    // Fetch requested sub-resources in parallel
-    const subResourcePromises: Record<string, Promise<any>> = {};
-    if (includes.has("notes")) {
-      subResourcePromises.notes = item.fetchNotes();
-    }
-    if (includes.has("contacts")) {
-      subResourcePromises.contacts = item.fetchContacts();
-    }
-    if (includes.has("products")) {
-      subResourcePromises.products = item
-        .fetchProducts()
-        .then((products) => products.map((p) => p.toJson()));
-    }
-
-    const keys = Object.keys(subResourcePromises);
-    if (keys.length > 0) {
-      const results = await Promise.all(
-        keys.map((k) => subResourcePromises[k]),
-      );
-      keys.forEach((k, i) => {
+    // Attach sub-resources (skip the internal _site key)
+    keys.forEach((k, i) => {
+      if (k !== "_site") {
         (gatedData as any)[k] = results[i];
-      });
-    }
+      }
+    });
 
     const response = apiResponse.successful(
       "Opportunity fetched successfully!",
       gatedData,
     );
 
+    console.log(
+      `[PERF] total handler: ${(performance.now() - t0).toFixed(0)}ms (includes=${includeParam || "none"})`,
+    );
     return c.json(response, response.status as ContentfulStatusCode);
   },
   authMiddleware({ permissions: ["sales.opportunity.fetch"] }),
diff --git a/src/api/server.ts b/src/api/server.ts
index 0153666..9c8d3cf 100644
--- a/src/api/server.ts
+++ b/src/api/server.ts
@@ -57,6 +57,7 @@ v1.route("/permissions", require("./routers/permissionRouter").default);
 v1.route("/unifi", require("./routers/unifiRouter").default);
 v1.route("/procurement", require("./routers/procurementRouter").default);
 v1.route("/sales", require("./routers/salesRouter").default);
+v1.route("/cw", require("./routers/cwRouter").default);
 app.route("/v1", v1);
 
 export default app;
diff --git a/src/controllers/CompanyController.ts b/src/controllers/CompanyController.ts
index 50f9b7c..4b5342b 100644
--- a/src/controllers/CompanyController.ts
+++ b/src/controllers/CompanyController.ts
@@ -50,18 +50,21 @@ export class CompanyController {
     const cwCompany = await fetchCwCompanyById(this.cw_CompanyId);
     if (!cwCompany) return this;
 
-    const contactHref = cwCompany.defaultContact?._info?.contact_href;
-    const defaultContactData = contactHref
-      ? await connectWiseApi.get(contactHref)
-      : undefined;
-
     const allContactsData = await connectWiseApi.get(
       `${cwCompany._info.contacts_href}&pageSize=1000`,
     );
 
+    // Derive default contact from allContacts instead of a separate CW call
+    const defaultContactId = cwCompany.defaultContact?.id;
+    const defaultContactData = defaultContactId
+      ? ((allContactsData.data as any[]).find(
+          (c: any) => c.id === defaultContactId,
+        ) ?? null)
+      : null;
+
     this.cw_Data = {
       company: cwCompany,
-      defaultContact: defaultContactData?.data ?? null,
+      defaultContact: defaultContactData,
       allContacts: allContactsData.data,
     };
 
diff --git a/src/controllers/OpportunityController.ts b/src/controllers/OpportunityController.ts
index 300f5ec..385ae4e 100644
--- a/src/controllers/OpportunityController.ts
+++ b/src/controllers/OpportunityController.ts
@@ -15,7 +15,10 @@ import {
   CWOpportunity,
   CWOpportunityNote,
 } from "../modules/cw-utils/opportunities/opportunity.types";
-import { resolveMember } from "../modules/cw-utils/members/memberCache";
+import {
+  resolveMember,
+  resolveMembers,
+} from "../modules/cw-utils/members/memberCache";
 import { ForecastProductController } from "./ForecastProductController";
 import GenericError from "../Errors/GenericError";
 import { computeSubResourceCacheTTL } from "../modules/algorithms/computeSubResourceCacheTTL";
@@ -429,18 +432,25 @@ export class OpportunityController {
 
   /** Serialize raw CW note data into the API response shape. */
   private async _serializeNotes(notes: any[]) {
-    return Promise.all(
-      notes.map(async (n: any) => ({
-        id: n.id,
-        text: n.text,
-        type: n.type ? { id: n.type.id, name: n.type.name } : null,
-        flagged: n.flagged,
-        dateEntered: n._info?.lastUpdated
-          ? new Date(n._info.lastUpdated)
-          : null,
-        enteredBy: await resolveMember(n.enteredBy),
-      })),
-    );
+    // Batch-resolve all member identifiers in a single DB query
+    const identifiers = notes
+      .map((n: any) => n.enteredBy as string)
+      .filter(Boolean);
+    const memberMap = await resolveMembers(identifiers);
+
+    return notes.map((n: any) => ({
+      id: n.id,
+      text: n.text,
+      type: n.type ? { id: n.type.id, name: n.type.name } : null,
+      flagged: n.flagged,
+      dateEntered: n._info?.lastUpdated ? new Date(n._info.lastUpdated) : null,
+      enteredBy: memberMap.get(n.enteredBy) ?? {
+        id: null,
+        identifier: n.enteredBy,
+        name: n.enteredBy,
+        cwMemberId: null,
+      },
+    }));
   }
 
   /**
diff --git a/src/index.ts b/src/index.ts
index 8f83cc5..477b9bd 100644
--- a/src/index.ts
+++ b/src/index.ts
@@ -12,6 +12,7 @@ import { unifiSites } from "./managers/unifiSites";
 import { refreshCompanies } from "./modules/cw-utils/refreshCompanies";
 import { refreshCatalog } from "./modules/cw-utils/procurement/refreshCatalog";
 import { refreshInventory } from "./modules/cw-utils/procurement/refreshInventory";
+import { listenInventoryAdjustments } from "./modules/cw-utils/procurement/listenInventoryAdjustments";
 import { refreshOpportunities } from "./modules/cw-utils/opportunities/refreshOpportunities";
 import { refreshOpportunityCache } from "./modules/cache/opportunityCache";
 import { refreshCwIdentifiers } from "./modules/cw-utils/members/refreshCwIdentifiers";
@@ -105,25 +106,37 @@ setInterval(() => {
   );
 }, 60 * 1000);
 
-// Refresh the internal catalog every minute
+// Refresh the internal catalog every 30 minutes
 await safeStartup("refreshCatalog", refreshCatalog);
-setInterval(() => {
-  return refreshCatalog().catch((err) =>
-    console.error(`[interval] refreshCatalog failed: ${briefErr(err)}`),
-  );
-}, 60 * 1000);
+setInterval(
+  () => {
+    return refreshCatalog().catch((err) =>
+      console.error(`[interval] refreshCatalog failed: ${briefErr(err)}`),
+    );
+  },
+  30 * 60 * 1000,
+);
 
-// Refresh inventory on hand every 2 minutes
-await safeStartup("refreshInventory", refreshInventory);
+// Fallback full inventory sweep every 6 hours (listener handles real-time deltas)
 setInterval(
   () => {
     return refreshInventory().catch((err) =>
       console.error(`[interval] refreshInventory failed: ${briefErr(err)}`),
     );
   },
-  2 * 60 * 1000,
+  6 * 60 * 60 * 1000,
 );
 
+// Listen for procurement adjustment changes and sync changed products to DB + cache
+await safeStartup("listenInventoryAdjustments", listenInventoryAdjustments);
+setInterval(() => {
+  return listenInventoryAdjustments().catch((err) =>
+    console.error(
+      `[interval] listenInventoryAdjustments failed: ${briefErr(err)}`,
+    ),
+  );
+}, 60 * 1000);
+
 // Refresh opportunities every minute
 await safeStartup("refreshOpportunities", refreshOpportunities);
 setInterval(() => {
@@ -132,7 +145,7 @@ setInterval(() => {
   );
 }, 60 * 1000);
 
-// Refresh opportunity CW cache every 30 seconds (activities + company hydration)
+// Refresh opportunity CW cache every 20 minutes (activities + company hydration)
 // NOTE: Do NOT await — register the interval immediately so the cache refresh
 // is never blocked by a slow/stuck startup task above.
 safeStartup("refreshOpportunityCache", refreshOpportunityCache);
@@ -142,7 +155,7 @@ setInterval(() => {
       `[interval] refreshOpportunityCache failed: ${briefErr(err)}`,
     );
   });
-}, 30 * 1000);
+}, 20 * 60 * 1000);
 
 // Refresh User Defined Fields every 5 minutes
 await safeStartup("refreshUDFs", () => userDefinedFieldsCw.refresh());
diff --git a/src/managers/opportunities.ts b/src/managers/opportunities.ts
index 5b5a8dc..60b05c0 100644
--- a/src/managers/opportunities.ts
+++ b/src/managers/opportunities.ts
@@ -42,16 +42,22 @@ async function buildCompanyController(
     ttlMs?: number;
   },
 ): Promise<CompanyController> {
+  const _ct0 = performance.now();
   const strategy = opts?.strategy ?? "cache-then-cw";
   const ctrl = new CompanyController(company);
 
-  // ── cw-first: always fetch from CW ──────────────────────────────────
+  // ── cw-first: always fetch from CW (and cache the result) ──────────
   if (strategy === "cw-first") {
-    await ctrl.hydrateCwData();
-    if (ctrl.cw_Data && opts?.ttlMs) {
-      await fetchAndCacheCompanyCwData(company.cw_CompanyId, opts.ttlMs).catch(
-        () => {},
-      );
+    const blob = opts?.ttlMs
+      ? await fetchAndCacheCompanyCwData(
+          company.cw_CompanyId,
+          opts.ttlMs,
+        ).catch(() => null)
+      : null;
+    if (blob) {
+      ctrl.cw_Data = blob;
+    } else {
+      await ctrl.hydrateCwData();
     }
     return ctrl;
   }
@@ -66,14 +72,20 @@ async function buildCompanyController(
   // cache-only stops here — return the bare DB-backed controller
   if (strategy === "cache-only") return ctrl;
 
-  // cache-then-cw: cache miss — fall through to CW
-  await ctrl.hydrateCwData();
-  if (ctrl.cw_Data && opts?.ttlMs) {
-    await fetchAndCacheCompanyCwData(company.cw_CompanyId, opts.ttlMs).catch(
-      () => {},
-    );
+  // cache-then-cw: cache miss — fetch from CW once and cache in one pass
+  if (opts?.ttlMs) {
+    const blob = await fetchAndCacheCompanyCwData(
+      company.cw_CompanyId,
+      opts.ttlMs,
+    ).catch(() => null);
+    if (blob) ctrl.cw_Data = blob;
+  } else {
+    await ctrl.hydrateCwData();
   }
 
+  console.log(
+    `[PERF:buildCompany] ${(performance.now() - _ct0).toFixed(0)}ms (strategy=${strategy}, hit=miss)`,
+  );
   return ctrl;
 }
 
@@ -93,17 +105,14 @@ async function buildActivities(
     ttlMs?: number;
   },
 ): Promise<ActivityController[]> {
+  const _at0 = performance.now();
   const strategy = opts?.strategy ?? "cache-then-cw";
 
-  // ── cw-first: always fetch from CW ──────────────────────────────────
+  // ── cw-first: always fetch from CW (and cache the result) ──────────
   if (strategy === "cw-first") {
-    const collection = await activityCw.fetchByOpportunity(cwOpportunityId);
-    const arr = collection.map((item) => item);
-    if (opts?.ttlMs) {
-      await fetchAndCacheActivities(cwOpportunityId, opts.ttlMs).catch(
-        () => {},
-      );
-    }
+    const arr = opts?.ttlMs
+      ? await fetchAndCacheActivities(cwOpportunityId, opts.ttlMs)
+      : await activityCw.fetchByOpportunityDirect(cwOpportunityId);
     return arr.map((item) => new ActivityController(item));
   }
 
@@ -116,12 +125,13 @@ async function buildActivities(
   // cache-only stops here — return empty (background job will fill it)
   if (strategy === "cache-only") return [];
 
-  // cache-then-cw: cache miss — fall through to CW
-  const collection = await activityCw.fetchByOpportunity(cwOpportunityId);
-  const arr = collection.map((item) => item);
-  if (opts?.ttlMs) {
-    await fetchAndCacheActivities(cwOpportunityId, opts.ttlMs).catch(() => {});
-  }
+  // cache-then-cw: cache miss — fetch once and cache in one pass
+  const arr = opts?.ttlMs
+    ? await fetchAndCacheActivities(cwOpportunityId, opts.ttlMs)
+    : await activityCw.fetchByOpportunityDirect(cwOpportunityId);
+  console.log(
+    `[PERF:buildActivities] ${(performance.now() - _at0).toFixed(0)}ms (strategy=${strategy}, hit=miss, count=${arr.length})`,
+  );
   return arr.map((item) => new ActivityController(item));
 }
 
@@ -192,6 +202,7 @@ export const opportunities = {
     identifier: string | number,
     opts?: { fresh?: boolean },
   ): Promise<OpportunityController> {
+    const _t0 = performance.now();
     const strategy: "cache-only" | "cache-then-cw" | "cw-first" = opts?.fresh
       ? "cw-first"
       : "cache-then-cw";
@@ -205,6 +216,8 @@ export const opportunities = {
         : { id: identifier as string },
       include: { company: true },
     });
+    const _t1 = performance.now();
+    console.log(`[PERF:fetchItem] DB lookup: ${(_t1 - _t0).toFixed(0)}ms`);
 
     if (!existing) {
       throw new GenericError({
@@ -232,12 +245,26 @@ export const opportunities = {
       // Try the Redis cache first
       cwData = await getCachedOppCwData(existing.cwOpportunityId);
     }
+    const _t2 = performance.now();
+    console.log(
+      `[PERF:fetchItem] Redis cache check: ${(_t2 - _t1).toFixed(0)}ms (hit=${!!cwData})`,
+    );
+
+    // ── Parallel block: CW opp fetch + activities + company ────────────
+    // Activities and company hydration only need existing.cwOpportunityId
+    // and existing.company — both available from the initial DB lookup —
+    // so they can run concurrently with the CW opp fetch + DB update.
+
+    const cwOppPromise = (async () => {
+      if (cwData) return; // cache hit — nothing to do
 
-    if (!cwData) {
-      // Cache miss or forced fresh — fetch from CW and cache
       cwData = ttlMs
         ? await fetchAndCacheOppCwData(existing.cwOpportunityId, ttlMs)
         : await opportunityCw.fetch(existing.cwOpportunityId);
+      const _t2b = performance.now();
+      console.log(
+        `[PERF:fetchItem] CW opp fetch: ${(_t2b - _t2).toFixed(0)}ms`,
+      );
 
       if (!cwData) {
         throw new GenericError({
@@ -264,15 +291,27 @@ export const opportunities = {
         data: { ...mapped, companyId },
         include: { company: true },
       });
-    }
+      console.log(
+        `[PERF:fetchItem] DB update: ${(performance.now() - _t2b).toFixed(0)}ms`,
+      );
+    })();
 
-    // Hydrate activities and company in parallel
-    const [activities, company] = await Promise.all([
-      buildActivities(record.cwOpportunityId, { strategy, ttlMs }),
-      record.company
-        ? buildCompanyController(record.company, { strategy, ttlMs })
+    const _t3 = performance.now();
+    // Hydrate activities and company in parallel with CW opp fetch
+    const [, activities, company] = await Promise.all([
+      cwOppPromise,
+      buildActivities(existing.cwOpportunityId, { strategy, ttlMs }),
+      existing.company
+        ? buildCompanyController(existing.company, { strategy, ttlMs })
         : Promise.resolve(undefined),
     ]);
+    const _t4 = performance.now();
+    console.log(
+      `[PERF:fetchItem] parallel block (cw+activities+company): ${(_t4 - _t3).toFixed(0)}ms`,
+    );
+    console.log(
+      `[PERF:fetchItem] TOTAL: ${(_t4 - _t0).toFixed(0)}ms (strategy=${strategy}, ttl=${ttlMs}ms)`,
+    );
 
     return new OpportunityController(record, {
       company,
diff --git a/src/modules/algorithms/computeCacheTTL.ts b/src/modules/algorithms/computeCacheTTL.ts
index 636dcf4..63d06f5 100644
--- a/src/modules/algorithms/computeCacheTTL.ts
+++ b/src/modules/algorithms/computeCacheTTL.ts
@@ -16,8 +16,8 @@
  * | # | Condition                                                        | TTL (ms) | TTL (human) | Rationale                                                          |
  * |---|------------------------------------------------------------------|----------|-------------|--------------------------------------------------------------------|
  * | 1 | `closedFlag` is `true`                                           | `null`   | Do not cache| Closed records are rarely accessed; caching wastes memory.         |
- * | 2 | `expectedCloseDate` OR `lastUpdated` is within the last **5 days**| 30 000   | 30 seconds  | High-activity window — data changes frequently and must stay fresh.|
- * | 3 | `expectedCloseDate` OR `lastUpdated` is within the last **14 days**| 60 000  | 60 seconds  | Moderate activity — still relevant, but changes less often.        |
+ * | 2 | `expectedCloseDate` OR `lastUpdated` is within the last **5 days**| 60 000   | 60 seconds  | High-activity window — data changes frequently and must stay fresh.|
+ * | 3 | `expectedCloseDate` OR `lastUpdated` is within the last **14 days**| 90 000  | 90 seconds  | Moderate activity — still relevant, but changes less often.        |
  * | 4 | Everything else (older than 14 days)                             | 900 000  | 15 minutes  | Low activity — safe to serve from cache for longer.                |
  *
  * ## Evaluation order
@@ -62,11 +62,13 @@
 // Constants
 // ---------------------------------------------------------------------------
 
-/** 30 seconds – TTL for high-activity records (within 5 days). */
-export const TTL_HIGH_ACTIVITY = 30_000;
+/** 60 seconds – TTL for high-activity records (within 5 days).
+ *  Must exceed the 30-second background refresh interval so the cache
+ *  stays warm between cycles. */
+export const TTL_HIGH_ACTIVITY = 60_000;
 
-/** 60 seconds – TTL for moderate-activity records (within 14 days). */
-export const TTL_MODERATE_ACTIVITY = 60_000;
+/** 90 seconds – TTL for moderate-activity records (within 14 days). */
+export const TTL_MODERATE_ACTIVITY = 90_000;
 
 /** 15 minutes – TTL for low-activity / stale records. */
 export const TTL_LOW_ACTIVITY = 900_000;
diff --git a/src/modules/algorithms/computeProductsCacheTTL.ts b/src/modules/algorithms/computeProductsCacheTTL.ts
index 2d95bcf..b75b3cb 100644
--- a/src/modules/algorithms/computeProductsCacheTTL.ts
+++ b/src/modules/algorithms/computeProductsCacheTTL.ts
@@ -18,7 +18,7 @@
  * | 1 | Status is **Won**, **Lost**, **Pending Won**, or **Pending Lost**            | `null`     | No cache    | Products on terminal / near-terminal opps are static; no need to keep them warm.      |
  * | 2 | Opportunity is **not cacheable** (main cache TTL is `null`)                  | `null`     | No cache    | If the opp itself is evicted, sub-resources follow suit.                              |
  * | 3 | `lastUpdated` is within the last **3 days**                                  | 15 000     | 15 seconds  | Actively-worked deals — products are being edited and need near-real-time freshness.  |
- * | 4 | Everything else                                                              | 1 800 000  | 30 minutes  | Lazy on-demand cache: fetched when requested, expires after 30 min without refresh.   |
+ * | 4 | Everything else                                                              | 1 200 000  | 20 minutes  | Lazy on-demand cache: fetched when requested, expires after 20 min without refresh.   |
  *
  * ## Evaluation order
  *
@@ -44,11 +44,13 @@ import { QUOTE_STATUSES } from "../../types/QuoteStatuses";
 // Constants
 // ---------------------------------------------------------------------------
 
-/** 15 seconds — TTL for hot products (opportunity updated within 3 days). */
-export const PRODUCTS_TTL_HOT = 15_000;
+/** 45 seconds — TTL for hot products (opportunity updated within 3 days).
+ *  Must exceed the 30-second background refresh interval so the cache
+ *  stays warm between cycles. */
+export const PRODUCTS_TTL_HOT = 45_000;
 
-/** 30 minutes — TTL for on-demand product cache (lazy fallback). */
-export const PRODUCTS_TTL_LAZY = 1_800_000;
+/** 20 minutes — TTL for on-demand product cache (lazy fallback). */
+export const PRODUCTS_TTL_LAZY = 1_200_000;
 
 /** 3 days in milliseconds. */
 const THREE_DAYS_MS = 3 * 24 * 60 * 60 * 1000;
diff --git a/src/modules/cache/opportunityCache.ts b/src/modules/cache/opportunityCache.ts
index e8214c9..1d76a65 100644
--- a/src/modules/cache/opportunityCache.ts
+++ b/src/modules/cache/opportunityCache.ts
@@ -310,25 +310,34 @@ export async function fetchAndCacheCompanyCwData(
   ttlMs: number,
 ): Promise<{ company: any; defaultContact: any; allContacts: any[] } | null> {
   try {
-    const cwCompany = await fetchCwCompanyById(cwCompanyId);
+    // Fetch company and all-contacts in parallel — the allContacts URL
+    // can be constructed directly without the company response.
+    const [cwCompany, allContactsData] = await Promise.all([
+      fetchCwCompanyById(cwCompanyId),
+      withCwRetry(
+        () =>
+          connectWiseApi.get(
+            `/company/companies/${cwCompanyId}/contacts?pageSize=1000`,
+          ),
+        { label: `company#${cwCompanyId}/allContacts` },
+      ),
+    ]);
+
     if (!cwCompany) return null;
 
-    const contactHref = cwCompany.defaultContact?._info?.contact_href;
-    const defaultContactData = contactHref
-      ? await withCwRetry(() => connectWiseApi.get(contactHref), {
-          label: `company#${cwCompanyId}/defaultContact`,
-        })
-      : undefined;
-
-    const allContactsData = await withCwRetry(
-      () =>
-        connectWiseApi.get(`${cwCompany._info.contacts_href}&pageSize=1000`),
-      { label: `company#${cwCompanyId}/allContacts` },
-    );
+    // Default contact: derive from allContacts instead of making an
+    // extra serial CW call.  The company object carries the default
+    // contact's ID, so we can pull it from the list we already fetched.
+    const defaultContactId = cwCompany.defaultContact?.id;
+    const defaultContactData = defaultContactId
+      ? ((allContactsData.data as any[]).find(
+          (c: any) => c.id === defaultContactId,
+        ) ?? null)
+      : null;
 
     const blob = {
       company: cwCompany,
-      defaultContact: defaultContactData?.data ?? null,
+      defaultContact: defaultContactData,
       allContacts: allContactsData.data,
     };
 
@@ -491,11 +500,11 @@ export async function invalidateProductsCache(
 }
 
 /**
- * Site TTL — 30 minutes. Site/address data rarely changes so we cache
+ * Site TTL — 20 minutes. Site/address data rarely changes so we cache
  * aggressively. The background refresh does NOT proactively warm site keys;
  * they are populated lazily on the first detail-view request.
  */
-const SITE_TTL_MS = 1_800_000;
+const SITE_TTL_MS = 1_200_000;
 
 /**
  * Fetch a CW company site from ConnectWise and cache the result.
diff --git a/src/modules/cw-utils/cwConcurrencyLimiter.ts b/src/modules/cw-utils/cwConcurrencyLimiter.ts
new file mode 100644
index 0000000..6082970
--- /dev/null
+++ b/src/modules/cw-utils/cwConcurrencyLimiter.ts
@@ -0,0 +1,79 @@
+/**
+ * CW API Concurrency Limiter
+ *
+ * Limits the number of simultaneous in-flight requests to the ConnectWise
+ * API. CW responds significantly slower under high concurrency (observed
+ * ~3× slower at 9 concurrent vs 5–6 concurrent), so bounding the
+ * parallelism actually reduces total wall-clock time.
+ *
+ * Implemented as an Axios request interceptor that gates on a simple
+ * counting semaphore. When the limit is reached, new requests queue and
+ * resolve in FIFO order as earlier requests complete.
+ */
+
+import type { AxiosInstance, InternalAxiosRequestConfig } from "axios";
+
+// ---------------------------------------------------------------------------
+// Semaphore
+// ---------------------------------------------------------------------------
+
+class Semaphore {
+  private _current = 0;
+  private _queue: (() => void)[] = [];
+
+  constructor(private _max: number) {}
+
+  /** Acquire a slot — resolves immediately if under the limit, else waits. */
+  acquire(): Promise<void> {
+    if (this._current < this._max) {
+      this._current++;
+      return Promise.resolve();
+    }
+    return new Promise<void>((resolve) => {
+      this._queue.push(resolve);
+    });
+  }
+
+  /** Release a slot — wakes the next queued caller, if any. */
+  release(): void {
+    const next = this._queue.shift();
+    if (next) {
+      // Hand the slot directly to the next waiter (don't decrement)
+      next();
+    } else {
+      this._current--;
+    }
+  }
+}
+
+// ---------------------------------------------------------------------------
+// Interceptor attachment
+// ---------------------------------------------------------------------------
+
+/**
+ * Attach a concurrency-limiting interceptor to an Axios instance.
+ *
+ * @param api  - The Axios instance to limit.
+ * @param max  - Maximum concurrent in-flight requests (default: 6).
+ */
+export function attachCwConcurrencyLimiter(api: AxiosInstance, max = 6): void {
+  const sem = new Semaphore(max);
+
+  // Request interceptor: wait for a slot before the request fires
+  api.interceptors.request.use(async (config: InternalAxiosRequestConfig) => {
+    await sem.acquire();
+    return config;
+  });
+
+  // Response interceptor: release the slot on success or failure
+  api.interceptors.response.use(
+    (response) => {
+      sem.release();
+      return response;
+    },
+    (error) => {
+      sem.release();
+      return Promise.reject(error);
+    },
+  );
+}
diff --git a/src/modules/cw-utils/members/memberCache.ts b/src/modules/cw-utils/members/memberCache.ts
index 6076c7f..0784fb2 100644
--- a/src/modules/cw-utils/members/memberCache.ts
+++ b/src/modules/cw-utils/members/memberCache.ts
@@ -102,3 +102,40 @@ export const resolveMember = async (
     cwMemberId: cwMember?.id ?? null,
   };
 };
+
+/**
+ * Resolve Multiple CW Identifiers in a Single Batch
+ *
+ * Same as `resolveMember` but batches the DB query so that N identifiers
+ * require only **one** `findMany` instead of N `findFirst` calls.
+ *
+ * @param identifiers - Array of CW member identifiers
+ * @returns Map of identifier → ResolvedMember
+ */
+export const resolveMembers = async (
+  identifiers: string[],
+): Promise<Map<string, ResolvedMember>> => {
+  const unique = [...new Set(identifiers)];
+
+  // Single batched DB query for all identifiers
+  const localUsers = await prisma.user.findMany({
+    where: { cwIdentifier: { in: unique } },
+    select: { id: true, cwIdentifier: true },
+  });
+  const userMap = new Map(localUsers.map((u) => [u.cwIdentifier, u.id]));
+
+  const result = new Map<string, ResolvedMember>();
+  for (const identifier of unique) {
+    const cwMember = memberCache.get(identifier);
+    const name = cwMember
+      ? `${cwMember.firstName} ${cwMember.lastName}`.trim() || identifier
+      : identifier;
+    result.set(identifier, {
+      id: userMap.get(identifier) ?? null,
+      identifier,
+      name,
+      cwMemberId: cwMember?.id ?? null,
+    });
+  }
+  return result;
+};
diff --git a/src/modules/cw-utils/procurement/catalog.ts b/src/modules/cw-utils/procurement/catalog.ts
index a060b7d..bc4a22d 100644
--- a/src/modules/cw-utils/procurement/catalog.ts
+++ b/src/modules/cw-utils/procurement/catalog.ts
@@ -66,10 +66,28 @@ export const catalogCw = {
 
     return allItems;
   },
+  fetchByCatalogId: async (cwCatalogId: number): Promise<CatalogItem> => {
+    try {
+      const response = await connectWiseApi.get(
+        `/procurement/catalog/${cwCatalogId}`,
+      );
+      return response.data;
+    } catch {
+      const fallback = await connectWiseApi.get(
+        `/procurement/catalog/items/${cwCatalogId}`,
+      );
+      return fallback.data;
+    }
+  },
   fetch: async (id: string): Promise<CatalogItem> => {
-    const response = await connectWiseApi.get(
-      `/procurement/catalog/items/${id}`,
-    );
-    return response.data;
+    const numericId = Number(id);
+    if (!Number.isFinite(numericId)) {
+      const response = await connectWiseApi.get(
+        `/procurement/catalog/items/${id}`,
+      );
+      return response.data;
+    }
+
+    return catalogCw.fetchByCatalogId(numericId);
   },
 };
diff --git a/src/modules/cw-utils/procurement/listenInventoryAdjustments.ts b/src/modules/cw-utils/procurement/listenInventoryAdjustments.ts
new file mode 100644
index 0000000..59f97a4
--- /dev/null
+++ b/src/modules/cw-utils/procurement/listenInventoryAdjustments.ts
@@ -0,0 +1,469 @@
+import { prisma, redis, connectWiseApi } from "../../../constants";
+import { withCwRetry } from "../withCwRetry";
+import { catalogCw } from "./catalog";
+import { CatalogItem } from "./catalog.types";
+
+type JsonObject = Record<string, unknown>;
+
+type TrackedProduct = {
+  cwCatalogId: number;
+  product: string;
+  onHand: string;
+  inventory: string;
+  key: string;
+};
+
+type AdjustmentSnapshot = {
+  key: string;
+  trackedRows: TrackedProduct[];
+  signature: string;
+};
+
+const ADJUSTMENTS_ENDPOINT = "/procurement/adjustments?pageSize=1000";
+const CATALOG_ITEM_CACHE_PREFIX = "catalog:item:cw:";
+const CATALOG_ITEM_CACHE_TTL_SECONDS = 20 * 60;
+const MAX_SYNC_PER_CYCLE = Number(
+  process.env.CW_ADJUSTMENT_SYNC_MAX_PER_CYCLE ?? "50",
+);
+const SYNC_COOLDOWN_MS = Number(
+  process.env.CW_ADJUSTMENT_SYNC_COOLDOWN_MS ?? `${10 * 60 * 1000}`,
+);
+
+let previous = new Map<string, AdjustmentSnapshot>();
+let previousProductState = new Map<number, string>();
+const lastSyncedAt = new Map<number, number>();
+let inFlight = false;
+
+const isObject = (value: unknown): value is JsonObject =>
+  typeof value === "object" && value !== null && !Array.isArray(value);
+
+const toObject = (value: unknown): JsonObject => {
+  if (!isObject(value)) return {};
+
+  return value;
+};
+
+const stableStringify = (value: unknown): string => {
+  if (Array.isArray(value)) {
+    const entries = value.map((entry) => stableStringify(entry)).sort();
+
+    return `[${entries.join(",")}]`;
+  }
+
+  if (isObject(value)) {
+    const keys = Object.keys(value).sort();
+    const pairs = keys.map(
+      (key) => `${JSON.stringify(key)}:${stableStringify(value[key])}`,
+    );
+
+    return `{${pairs.join(",")}}`;
+  }
+
+  return JSON.stringify(value);
+};
+
+const readPathValue = (obj: JsonObject, path: string): unknown => {
+  const parts = path.split(".");
+  let current: unknown = obj;
+
+  for (const part of parts) {
+    if (!isObject(current)) return null;
+    current = current[part];
+  }
+
+  return current;
+};
+
+const firstValue = (obj: JsonObject, paths: string[]): unknown => {
+  for (const path of paths) {
+    const value = readPathValue(obj, path);
+    if (value === null || value === undefined || value === "") continue;
+
+    return value;
+  }
+
+  return null;
+};
+
+const asNumber = (value: unknown): number | null => {
+  if (typeof value === "number" && Number.isFinite(value)) return value;
+  if (typeof value === "string" && value.length > 0) {
+    const parsed = Number(value);
+    if (Number.isFinite(parsed)) return parsed;
+  }
+
+  return null;
+};
+
+const asText = (value: unknown): string => {
+  if (value === null || value === undefined || value === "") return "-";
+  if (
+    typeof value === "string" ||
+    typeof value === "number" ||
+    typeof value === "boolean"
+  ) {
+    return String(value);
+  }
+
+  if (Array.isArray(value)) {
+    return `[${value.map((entry) => asText(entry)).join(",")}]`;
+  }
+
+  if (!isObject(value)) return String(value);
+
+  const preferredFields = ["name", "identifier", "id", "code", "value"];
+  for (const field of preferredFields) {
+    const fieldValue = readPathValue(value, field);
+    if (fieldValue === null || fieldValue === undefined || fieldValue === "")
+      continue;
+    if (typeof fieldValue === "object") continue;
+
+    return String(fieldValue);
+  }
+
+  return stableStringify(value);
+};
+
+const adjustmentKey = (adjustment: JsonObject): string => {
+  const keyPaths = [
+    "id",
+    "adjustmentId",
+    "procurementAdjustmentId",
+    "recordId",
+    "recId",
+    "_info.id",
+    "_info.href",
+  ];
+
+  for (const path of keyPaths) {
+    const key = firstValue(adjustment, [path]);
+    const keyText = asText(key);
+    if (keyText !== "-") return keyText;
+  }
+
+  return `anon:${stableStringify(adjustment)}`;
+};
+
+const trackedRow = (detail: JsonObject): TrackedProduct | null => {
+  const cwCatalogId = asNumber(
+    firstValue(detail, [
+      "catalogItem.id",
+      "catalogItemId",
+      "catalog.id",
+      "catalogId",
+      "item.id",
+      "itemId",
+      "product.id",
+      "productId",
+      "id",
+    ]),
+  );
+  if (!cwCatalogId) return null;
+
+  const onHand = asText(
+    firstValue(detail, [
+      "onHand",
+      "onHandQty",
+      "onHandQuantity",
+      "qtyOnHand",
+      "quantityOnHand",
+      "quantity.onHand",
+    ]),
+  );
+  const inventory = asText(
+    firstValue(detail, [
+      "inventory",
+      "inventoryQty",
+      "inventoryLevel",
+      "quantity",
+      "qty",
+    ]),
+  );
+  if (onHand === "-" && inventory === "-") return null;
+
+  const product = asText(
+    firstValue(detail, [
+      "product.name",
+      "product.identifier",
+      "item.name",
+      "item.identifier",
+      "catalogItem.name",
+      "catalogItem.identifier",
+      "productName",
+      "productIdentifier",
+      "sku",
+      "identifier",
+    ]),
+  );
+
+  return {
+    cwCatalogId,
+    product,
+    onHand,
+    inventory,
+    key: `${cwCatalogId}|${product}|${onHand}|${inventory}`,
+  };
+};
+
+const trackedRows = (adjustment: JsonObject): TrackedProduct[] => {
+  const detailCandidates = [
+    readPathValue(adjustment, "adjustmentDetails"),
+    readPathValue(adjustment, "details"),
+    readPathValue(adjustment, "lineItems"),
+  ];
+
+  for (const candidate of detailCandidates) {
+    if (!Array.isArray(candidate)) continue;
+
+    const rows = candidate
+      .map((entry) => trackedRow(toObject(entry)))
+      .filter((entry): entry is TrackedProduct => entry !== null)
+      .sort((a, b) => a.key.localeCompare(b.key));
+
+    if (rows.length > 0) return rows;
+  }
+
+  const root = trackedRow(adjustment);
+  if (!root) return [];
+
+  return [root];
+};
+
+const snapshot = (rows: unknown[]): Map<string, AdjustmentSnapshot> => {
+  const out = new Map<string, AdjustmentSnapshot>();
+
+  for (const entry of rows) {
+    const adjustment = toObject(entry);
+    const key = adjustmentKey(adjustment);
+    const rowsTracked = trackedRows(adjustment);
+    const signature = stableStringify(rowsTracked);
+    out.set(key, {
+      key,
+      trackedRows: rowsTracked,
+      signature,
+    });
+  }
+
+  return out;
+};
+
+const changedCatalogIds = (
+  before: Map<number, string>,
+  after: Map<number, string>,
+): Set<number> => {
+  const changed = new Set<number>();
+
+  for (const [cwCatalogId, nextSignature] of after) {
+    const prevSignature = before.get(cwCatalogId);
+    if (!prevSignature) {
+      changed.add(cwCatalogId);
+      continue;
+    }
+
+    if (prevSignature === nextSignature) continue;
+    changed.add(cwCatalogId);
+  }
+
+  return changed;
+};
+
+const productState = (
+  adjustments: Map<string, AdjustmentSnapshot>,
+): Map<number, string> => {
+  const grouped = new Map<number, Set<string>>();
+
+  for (const snapshot of adjustments.values()) {
+    for (const row of snapshot.trackedRows) {
+      const rows = grouped.get(row.cwCatalogId) ?? new Set<string>();
+      rows.add(row.key);
+      grouped.set(row.cwCatalogId, rows);
+    }
+  }
+
+  const state = new Map<number, string>();
+  for (const [cwCatalogId, rows] of grouped) {
+    state.set(cwCatalogId, stableStringify([...rows].sort()));
+  }
+
+  return state;
+};
+
+const applySyncGuards = (ids: number[]): number[] => {
+  const now = Date.now();
+  const cooledIds = ids.filter((cwCatalogId) => {
+    const last = lastSyncedAt.get(cwCatalogId);
+    if (!last) return true;
+
+    return now - last >= SYNC_COOLDOWN_MS;
+  });
+
+  if (cooledIds.length <= MAX_SYNC_PER_CYCLE) return cooledIds;
+  return cooledIds.slice(0, MAX_SYNC_PER_CYCLE);
+};
+
+const fetchAdjustments = async (): Promise<unknown[]> => {
+  const response = await withCwRetry(
+    () => connectWiseApi.get(ADJUSTMENTS_ENDPOINT),
+    {
+      label: "inventory-adjustments",
+      maxAttempts: 3,
+    },
+  );
+  const payload = response.data;
+
+  if (Array.isArray(payload)) return payload;
+  if (isObject(payload) && Array.isArray(payload.data)) return payload.data;
+
+  return [];
+};
+
+const cacheKey = (cwCatalogId: number) =>
+  `${CATALOG_ITEM_CACHE_PREFIX}${cwCatalogId}`;
+
+const cwLastUpdated = (item: CatalogItem): Date => {
+  const value = item._info?.lastUpdated;
+  if (!value) return new Date();
+
+  const parsed = new Date(value);
+  const invalidDate = Number.isNaN(parsed.getTime());
+  if (invalidDate) return new Date();
+
+  return parsed;
+};
+
+const syncCatalogItem = async (cwCatalogId: number): Promise<boolean> => {
+  try {
+    const item = await withCwRetry(
+      () => catalogCw.fetchByCatalogId(cwCatalogId),
+      {
+        label: `catalog-item:${cwCatalogId}`,
+        maxAttempts: 3,
+      },
+    );
+    const onHand = await withCwRetry(
+      () => catalogCw.fetchInventoryOnHand(cwCatalogId),
+      {
+        label: `catalog-onhand:${cwCatalogId}`,
+        maxAttempts: 3,
+      },
+    );
+
+    const persisted = await prisma.catalogItem.upsert({
+      where: { cwCatalogId },
+      create: {
+        cwCatalogId,
+        identifier: item.identifier,
+        name: item.description,
+        description: item.description,
+        customerDescription: item.customerDescription,
+        internalNotes: item.notes,
+        category: item.category?.name,
+        categoryCwId: item.category?.id,
+        subcategory: item.subcategory?.name,
+        subcategoryCwId: item.subcategory?.id,
+        manufacturer: item.manufacturer?.name,
+        manufactureCwId: item.manufacturer?.id,
+        partNumber: item.manufacturerPartNumber,
+        vendorName: item.vendor?.name,
+        vendorSku: item.vendorSku,
+        vendorCwId: item.vendor?.id,
+        price: item.price,
+        cost: item.cost,
+        inactive: item.inactiveFlag,
+        salesTaxable: item.taxableFlag,
+        onHand,
+        cwLastUpdated: cwLastUpdated(item),
+      },
+      update: {
+        identifier: item.identifier,
+        name: item.description,
+        description: item.description,
+        customerDescription: item.customerDescription,
+        internalNotes: item.notes,
+        category: item.category?.name,
+        categoryCwId: item.category?.id,
+        subcategory: item.subcategory?.name,
+        subcategoryCwId: item.subcategory?.id,
+        manufacturer: item.manufacturer?.name,
+        manufactureCwId: item.manufacturer?.id,
+        partNumber: item.manufacturerPartNumber,
+        vendorName: item.vendor?.name,
+        vendorSku: item.vendorSku,
+        vendorCwId: item.vendor?.id,
+        price: item.price,
+        cost: item.cost,
+        inactive: item.inactiveFlag,
+        salesTaxable: item.taxableFlag,
+        onHand,
+        cwLastUpdated: cwLastUpdated(item),
+      },
+    });
+
+    await redis.set(
+      cacheKey(cwCatalogId),
+      JSON.stringify({
+        cwCatalogId,
+        onHand,
+        cwItem: item,
+        dbItem: persisted,
+        syncedAt: new Date().toISOString(),
+      }),
+      "EX",
+      CATALOG_ITEM_CACHE_TTL_SECONDS,
+    );
+
+    return true;
+  } catch (err) {
+    console.error(
+      `[inventory-adjustments] failed to sync catalog item ${cwCatalogId}`,
+      err,
+    );
+    return false;
+  }
+};
+
+export const listenInventoryAdjustments = async (): Promise<void> => {
+  if (inFlight) return;
+  inFlight = true;
+
+  try {
+    const rows = await fetchAdjustments();
+    const current = snapshot(rows);
+    const currentProductState = productState(current);
+
+    if (previous.size === 0) {
+      previous = current;
+      previousProductState = currentProductState;
+      console.log(
+        `[inventory-adjustments] baseline captured (${current.size} adjustments, ${currentProductState.size} products)`,
+      );
+      return;
+    }
+
+    const changedIds = [
+      ...changedCatalogIds(previousProductState, currentProductState),
+    ].sort((a, b) => a - b);
+    const guardedIds = applySyncGuards(changedIds);
+    previous = current;
+    previousProductState = currentProductState;
+    if (guardedIds.length === 0) return;
+
+    let successCount = 0;
+    for (const cwCatalogId of guardedIds) {
+      const ok = await syncCatalogItem(cwCatalogId);
+      if (!ok) continue;
+      lastSyncedAt.set(cwCatalogId, Date.now());
+      successCount += 1;
+    }
+
+    const skippedByCooldown = changedIds.length - guardedIds.length;
+
+    console.log(
+      `[inventory-adjustments] inventory changed for ${changedIds.length} products, queued ${guardedIds.length}, synced ${successCount}, cooldown/cap skipped ${skippedByCooldown}`,
+    );
+  } catch (err) {
+    console.error("[inventory-adjustments] listener failed", err);
+  } finally {
+    inFlight = false;
+  }
+};
diff --git a/src/modules/cw-utils/procurement/refreshCatalog.ts b/src/modules/cw-utils/procurement/refreshCatalog.ts
index 496589b..17f4b6f 100644
--- a/src/modules/cw-utils/procurement/refreshCatalog.ts
+++ b/src/modules/cw-utils/procurement/refreshCatalog.ts
@@ -2,6 +2,31 @@ import { prisma } from "../../../constants";
 import { events } from "../../globalEvents";
 import { catalogCw } from "./catalog";
 
+const CONCURRENCY = 6;
+const BATCH_DELAY_MS = 250;
+
+const sleep = (ms: number) => new Promise((resolve) => setTimeout(resolve, ms));
+
+const runSlowParallel = async (
+  tasks: Array<() => Promise<void>>,
+): Promise<number> => {
+  let failureCount = 0;
+
+  for (let i = 0; i < tasks.length; i += CONCURRENCY) {
+    const batch = tasks.slice(i, i + CONCURRENCY);
+    const results = await Promise.allSettled(batch.map((task) => task()));
+
+    for (const result of results) {
+      if (result.status === "rejected") failureCount += 1;
+    }
+
+    if (i + CONCURRENCY >= tasks.length) continue;
+    await sleep(BATCH_DELAY_MS);
+  }
+
+  return failureCount;
+};
+
 export const refreshCatalog = async () => {
   events.emit("cw:catalog:refresh:check");
 
@@ -46,101 +71,104 @@ export const refreshCatalog = async () => {
     staleCount: staleIds.length,
   });
 
-  // 4. Fetch full catalog data, then filter to only stale items
-  const staleIdSet = new Set(staleIds);
-  const allCwItems = await catalogCw.fetchAllItemsFromCw();
-  const allStaleItems = new Map<number, any>();
+  // 4. Fetch full CW item data for stale IDs using slow, bounded concurrency
+  const cwItemMap = new Map<number, any>();
+  const itemFetchTasks: Array<() => Promise<void>> = staleIds.map(
+    (cwId) => async () => {
+      const item = await catalogCw.fetchByCatalogId(cwId);
+      cwItemMap.set(cwId, item);
+    },
+  );
+  const itemFetchFailures = await runSlowParallel(itemFetchTasks);
 
-  for (const [id, item] of allCwItems) {
-    if (staleIdSet.has(id)) {
-      allStaleItems.set(id, item);
-    }
-  }
-
-  // 5. Batch fetch inventory onHand for stale items (50 concurrent)
+  // 5. Fetch inventory onHand for stale IDs using the same slow parallel strategy
   const onHandMap = new Map<number, number>();
-  const batchSize = 50;
+  const inventoryTasks: Array<() => Promise<void>> = staleIds.map(
+    (cwId) => async () => {
+      try {
+        const onHand = await catalogCw.fetchInventoryOnHand(cwId);
+        onHandMap.set(cwId, onHand);
+      } catch {
+        onHandMap.set(cwId, 0);
+      }
+    },
+  );
+  const inventoryFailures = await runSlowParallel(inventoryTasks);
 
-  for (let i = 0; i < staleIds.length; i += batchSize) {
-    const batch = staleIds.slice(i, i + batchSize);
-    await Promise.all(
-      batch.map(async (cwId) => {
-        try {
-          const onHand = await catalogCw.fetchInventoryOnHand(cwId);
-          onHandMap.set(cwId, onHand);
-        } catch {
-          onHandMap.set(cwId, 0);
-        }
-      }),
+  // 6. Upsert stale/new items with bounded slow parallel execution
+  let updatedCount = 0;
+  const upsertTasks: Array<() => Promise<void>> = staleIds.map(
+    (cwId) => async () => {
+      const item = cwItemMap.get(cwId);
+      if (!item) return;
+
+      const cwLastUpdated = item._info?.lastUpdated
+        ? new Date(item._info.lastUpdated)
+        : new Date();
+      const onHand = onHandMap.get(cwId) ?? 0;
+
+      await prisma.catalogItem.upsert({
+        where: { cwCatalogId: cwId },
+        create: {
+          cwCatalogId: cwId,
+          identifier: item.identifier,
+          name: item.description,
+          description: item.description,
+          customerDescription: item.customerDescription,
+          internalNotes: item.notes,
+          category: item.category?.name,
+          categoryCwId: item.category?.id,
+          subcategory: item.subcategory?.name,
+          subcategoryCwId: item.subcategory?.id,
+          manufacturer: item.manufacturer?.name,
+          manufactureCwId: item.manufacturer?.id,
+          partNumber: item.manufacturerPartNumber,
+          vendorName: item.vendor?.name,
+          vendorSku: item.vendorSku,
+          vendorCwId: item.vendor?.id,
+          price: item.price,
+          cost: item.cost,
+          inactive: item.inactiveFlag,
+          salesTaxable: item.taxableFlag,
+          onHand,
+          cwLastUpdated,
+        },
+        update: {
+          name: item.description,
+          identifier: item.identifier,
+          description: item.description,
+          customerDescription: item.customerDescription,
+          internalNotes: item.notes,
+          category: item.category?.name,
+          categoryCwId: item.category?.id,
+          subcategory: item.subcategory?.name,
+          subcategoryCwId: item.subcategory?.id,
+          manufacturer: item.manufacturer?.name,
+          manufactureCwId: item.manufacturer?.id,
+          partNumber: item.manufacturerPartNumber,
+          vendorName: item.vendor?.name,
+          vendorSku: item.vendorSku,
+          vendorCwId: item.vendor?.id,
+          price: item.price,
+          cost: item.cost,
+          inactive: item.inactiveFlag,
+          salesTaxable: item.taxableFlag,
+          onHand,
+          cwLastUpdated,
+        },
+      });
+      updatedCount += 1;
+    },
+  );
+  const upsertFailures = await runSlowParallel(upsertTasks);
+
+  const failedTasks = itemFetchFailures + inventoryFailures + upsertFailures;
+  if (failedTasks > 0) {
+    console.warn(
+      `[catalog-refresh] ${failedTasks} slow-parallel task(s) failed; remaining items will retry next cycle`,
     );
   }
 
-  // 6. Upsert only the stale/new items
-  const updatedCount = (
-    await Promise.all(
-      staleIds.map(async (cwId) => {
-        const item = allStaleItems.get(cwId);
-        if (!item) return null;
-
-        const cwLastUpdated = item._info?.lastUpdated
-          ? new Date(item._info.lastUpdated)
-          : new Date();
-        const onHand = onHandMap.get(cwId) ?? 0;
-
-        return await prisma.catalogItem.upsert({
-          where: { cwCatalogId: cwId },
-          create: {
-            cwCatalogId: cwId,
-            identifier: item.identifier,
-            name: item.description,
-            description: item.description,
-            customerDescription: item.customerDescription,
-            internalNotes: item.notes,
-            category: item.category?.name,
-            categoryCwId: item.category?.id,
-            subcategory: item.subcategory?.name,
-            subcategoryCwId: item.subcategory?.id,
-            manufacturer: item.manufacturer?.name,
-            manufactureCwId: item.manufacturer?.id,
-            partNumber: item.manufacturerPartNumber,
-            vendorName: item.vendor?.name,
-            vendorSku: item.vendorSku,
-            vendorCwId: item.vendor?.id,
-            price: item.price,
-            cost: item.cost,
-            inactive: item.inactiveFlag,
-            salesTaxable: item.taxableFlag,
-            onHand,
-            cwLastUpdated,
-          },
-          update: {
-            name: item.description,
-            identifier: item.identifier,
-            description: item.description,
-            customerDescription: item.customerDescription,
-            internalNotes: item.notes,
-            category: item.category?.name,
-            categoryCwId: item.category?.id,
-            subcategory: item.subcategory?.name,
-            subcategoryCwId: item.subcategory?.id,
-            manufacturer: item.manufacturer?.name,
-            manufactureCwId: item.manufacturer?.id,
-            partNumber: item.manufacturerPartNumber,
-            vendorName: item.vendor?.name,
-            vendorSku: item.vendorSku,
-            vendorCwId: item.vendor?.id,
-            price: item.price,
-            cost: item.cost,
-            inactive: item.inactiveFlag,
-            salesTaxable: item.taxableFlag,
-            onHand,
-            cwLastUpdated,
-          },
-        });
-      }),
-    )
-  ).filter(Boolean).length;
-
   events.emit("cw:catalog:refresh:completed", {
     totalCw: cwSummaries.size,
     totalDb: dbItems.length,
diff --git a/src/modules/cw-utils/procurement/refreshInventory.ts b/src/modules/cw-utils/procurement/refreshInventory.ts
index 5c642b9..dc603de 100644
--- a/src/modules/cw-utils/procurement/refreshInventory.ts
+++ b/src/modules/cw-utils/procurement/refreshInventory.ts
@@ -2,6 +2,11 @@ import { prisma } from "../../../constants";
 import { events } from "../../globalEvents";
 import { catalogCw } from "./catalog";
 
+const CONCURRENCY = 6;
+const BATCH_DELAY_MS = 250;
+
+const sleep = (ms: number) => new Promise((resolve) => setTimeout(resolve, ms));
+
 export const refreshInventory = async () => {
   events.emit("cw:inventory:refresh:check");
 
@@ -23,13 +28,13 @@ export const refreshInventory = async () => {
     totalItems: dbItems.length,
   });
 
-  // 2. Batch fetch inventory onHand for all items (50 concurrent)
+  // 2. Slow-parallel fetch inventory onHand for all items
   const onHandMap = new Map<number, number>();
-  const batchSize = 150;
+  let failedCount = 0;
 
-  for (let i = 0; i < dbItems.length; i += batchSize) {
-    const batch = dbItems.slice(i, i + batchSize);
-    await Promise.all(
+  for (let i = 0; i < dbItems.length; i += CONCURRENCY) {
+    const batch = dbItems.slice(i, i + CONCURRENCY);
+    const results = await Promise.allSettled(
       batch.map(async (item) => {
         try {
           const onHand = await catalogCw.fetchInventoryOnHand(item.cwCatalogId);
@@ -39,6 +44,13 @@ export const refreshInventory = async () => {
         }
       }),
     );
+
+    for (const result of results) {
+      if (result.status === "rejected") failedCount += 1;
+    }
+
+    if (i + CONCURRENCY >= dbItems.length) continue;
+    await sleep(BATCH_DELAY_MS);
   }
 
   // 3. Only update items where onHand has changed
@@ -71,4 +83,10 @@ export const refreshInventory = async () => {
     totalItems: dbItems.length,
     updatedCount,
   });
+
+  if (failedCount > 0) {
+    console.warn(
+      `[inventory-refresh] ${failedCount} task(s) failed; fallback values were used and will retry next sweep`,
+    );
+  }
 };
diff --git a/src/types/PermissionNodes.ts b/src/types/PermissionNodes.ts
index 5c12bd6..a20bae6 100644
--- a/src/types/PermissionNodes.ts
+++ b/src/types/PermissionNodes.ts
@@ -383,6 +383,13 @@ export const PERMISSION_NODES = {
     ],
   },
 
+  cwCallbacks: {
+    name: "ConnectWise Callback Routes",
+    description:
+      "Inbound ConnectWise callback endpoints. These routes are intentionally unauthenticated and do not require permission nodes.",
+    permissions: [],
+  },
+
   sales: {
     name: "Sales Permissions",
     description: "Permissions for accessing and managing sales opportunities",
diff --git a/test-cw-edit-item.ts b/test-cw-edit-item.ts
new file mode 100644
index 0000000..86f613a
--- /dev/null
+++ b/test-cw-edit-item.ts
@@ -0,0 +1,600 @@
+/**
+ * Test Script: CW Forecast Item Edit & Partial Cancellation
+ *
+ * This script performs read-write operations against the ConnectWise API:
+ *
+ *   1. Search all open opportunities for a forecast item with description
+ *      matching "labor Special Order" (case-insensitive).
+ *   2. Report the current state of that item (price, cost, qty, etc.).
+ *   3. PATCH the item: revenue → 72,000 | cost → 8,500 | quantity → 67
+ *   4. Verify the update by re-fetching the forecast.
+ *   5. Cancel 13 units via the linked procurement product
+ *      (partial cancellation: quantityCancelled = 13).
+ *   6. Verify the cancellation by re-fetching procurement data.
+ *   7. Report on every step.
+ *
+ * Usage:  bun run test-cw-edit-item.ts
+ */
+
+import axios from "axios";
+
+const cw = axios.create({
+  baseURL: "https://ttscw.totaltech.net/v4_6_release/apis/3.0/",
+  headers: {
+    Authorization: `Basic ${process.env.CW_BASIC_TOKEN}`,
+    clientId: `${process.env.CW_CLIENT_ID}`,
+    "Content-Type": "application/json",
+  },
+  timeout: 30_000,
+});
+
+// ── Helpers ───────────────────────────────────────────────────────────────────
+
+const log = (label: string, ...args: unknown[]) =>
+  console.log(`\n[${label}]`, ...args);
+
+const divider = () => console.log("─".repeat(72));
+
+const sleep = (ms: number) => new Promise((r) => setTimeout(r, ms));
+
+const fmt = (n: number) =>
+  n.toLocaleString("en-US", {
+    minimumFractionDigits: 2,
+    maximumFractionDigits: 2,
+  });
+
+// ── Types (minimal, for this script) ──────────────────────────────────────────
+
+interface ForecastItem {
+  id: number;
+  forecastDescription: string;
+  productDescription: string;
+  quantity: number;
+  revenue: number;
+  cost: number;
+  margin: number;
+  forecastType: string;
+  sequenceNumber: number;
+  catalogItem?: { id: number; identifier: string };
+  status?: { id: number; name: string };
+  opportunity?: { id: number; name: string };
+  [key: string]: unknown;
+}
+
+interface Forecast {
+  id: number;
+  forecastItems: ForecastItem[];
+  [key: string]: unknown;
+}
+
+interface ProcurementProduct {
+  id: number;
+  forecastDetailId: number;
+  description: string;
+  quantity: number;
+  price: number;
+  cost: number;
+  cancelledFlag: boolean;
+  quantityCancelled: number;
+  cancelledReason: string | null;
+  cancelledBy: string | null;
+  cancelledDate: string | null;
+  opportunity?: { id: number };
+  [key: string]: unknown;
+}
+
+// ── Main ──────────────────────────────────────────────────────────────────────
+
+async function main() {
+  divider();
+  log("START", "CW Forecast Item Edit & Cancellation Test");
+  log("START", `Timestamp: ${new Date().toISOString()}`);
+  divider();
+
+  // ── Step 1: Find the "labor Special Order" forecast item ────────────────
+
+  const OPP_ID = 5150;
+  log(
+    "SEARCH",
+    `Looking for forecast item matching "labor Special Order" on opportunity ${OPP_ID}...`,
+  );
+
+  // Fetch the forecast for opportunity 5150 directly
+  let targetOppId: number = OPP_ID;
+  let targetItem: ForecastItem | null = null;
+  let targetForecast: Forecast | null = null;
+
+  const forecastRes = await cw.get(`/sales/opportunities/${OPP_ID}/forecast`);
+  targetForecast = forecastRes.data as Forecast;
+  const match = (targetForecast.forecastItems ?? []).find(
+    (fi: ForecastItem) =>
+      fi.forecastDescription?.toLowerCase().includes("special order") ||
+      fi.productDescription?.toLowerCase().includes("special order"),
+  );
+
+  if (match) {
+    targetItem = match;
+    log("SEARCH", `✓ FOUND forecast item on opportunity ${OPP_ID}`);
+  }
+
+  if (!targetItem || !targetForecast) {
+    log(
+      "SEARCH",
+      `✗ No "labor Special Order" item found on opportunity ${OPP_ID}.`,
+    );
+    log("SEARCH", "All forecast items on this opportunity:");
+    for (const fi of targetForecast.forecastItems ?? []) {
+      console.log(
+        `  id=${fi.id} "${fi.forecastDescription}" / "${fi.productDescription}"`,
+      );
+    }
+    log("SEARCH", "Aborting.");
+    process.exit(1);
+  }
+
+  // ── Step 2: Report current state ────────────────────────────────────────
+
+  divider();
+  log("CURRENT STATE", "Forecast item details BEFORE edit:");
+  console.log(`  Opportunity ID:       ${targetOppId}`);
+  console.log(`  Forecast Item ID:     ${targetItem.id}`);
+  console.log(`  Forecast Description: ${targetItem.forecastDescription}`);
+  console.log(`  Product Description:  ${targetItem.productDescription}`);
+  console.log(
+    `  Catalog Item:         ${targetItem.catalogItem?.identifier ?? "(none)"} (cwId=${targetItem.catalogItem?.id ?? "N/A"})`,
+  );
+  console.log(`  Forecast Type:        ${targetItem.forecastType}`);
+  console.log(
+    `  Status:               ${targetItem.status?.name ?? "?"} (id=${targetItem.status?.id ?? "?"})`,
+  );
+  console.log(`  Sequence Number:      ${targetItem.sequenceNumber}`);
+  console.log(`  ──────────────────────────────────`);
+  console.log(`  Quantity:             ${targetItem.quantity}`);
+  console.log(`  Revenue (Price):      $${fmt(targetItem.revenue)}`);
+  console.log(`  Cost:                 $${fmt(targetItem.cost)}`);
+  console.log(`  Margin:               $${fmt(targetItem.margin)}`);
+
+  // Also report all items on this opportunity for context
+  const allItems = targetForecast.forecastItems ?? [];
+  log(
+    "CONTEXT",
+    `Total forecast items on this opportunity: ${allItems.length}`,
+  );
+  for (const fi of allItems) {
+    const marker = fi.id === targetItem.id ? " ◀ TARGET" : "";
+    console.log(
+      `  [${fi.sequenceNumber}] id=${fi.id} "${fi.forecastDescription}" ` +
+        `qty=${fi.quantity} rev=$${fmt(fi.revenue)} cost=$${fmt(fi.cost)}${marker}`,
+    );
+  }
+
+  // ── Step 3: PATCH the forecast item ─────────────────────────────────────
+
+  divider();
+  const UNIT_PRICE = 72_000;
+  const UNIT_COST = 8_500;
+  const QTY = 67;
+  const TOTAL_REVENUE = UNIT_PRICE * QTY; // $4,824,000
+  const TOTAL_COST = UNIT_COST * QTY; // $569,500
+
+  log("EDIT", "Patching forecast item...");
+  log(
+    "EDIT",
+    `  Unit price: $${fmt(UNIT_PRICE)} × ${QTY} = $${fmt(TOTAL_REVENUE)} (revenue)`,
+  );
+  log(
+    "EDIT",
+    `  Unit cost:  $${fmt(UNIT_COST)} × ${QTY} = $${fmt(TOTAL_COST)} (cost)`,
+  );
+  log("EDIT", `  Quantity:   ${QTY}`);
+
+  // Find the index of our target item in the forecast array
+  const forecastItems = targetForecast.forecastItems ?? [];
+  const targetIdx = forecastItems.findIndex((fi) => fi.id === targetItem!.id);
+
+  if (targetIdx === -1) {
+    log(
+      "EDIT",
+      "✗ Could not find target item index in forecast array. Aborting.",
+    );
+    process.exit(1);
+  }
+
+  log("EDIT", `Target item is at index ${targetIdx} in forecastItems array.`);
+
+  const patchOps = [
+    {
+      op: "replace",
+      path: `/forecastItems/${targetIdx}/revenue`,
+      value: TOTAL_REVENUE,
+    },
+    {
+      op: "replace",
+      path: `/forecastItems/${targetIdx}/cost`,
+      value: TOTAL_COST,
+    },
+    { op: "replace", path: `/forecastItems/${targetIdx}/quantity`, value: QTY },
+  ];
+
+  log("EDIT", "Patch operations:");
+  for (const op of patchOps) {
+    console.log(`  ${op.op} ${op.path} → ${op.value}`);
+  }
+
+  try {
+    const patchRes = await cw.patch(
+      `/sales/opportunities/${targetOppId}/forecast`,
+      patchOps,
+    );
+    const updatedForecast: Forecast = patchRes.data;
+    const updatedItem = (updatedForecast.forecastItems ?? [])[targetIdx];
+
+    if (!updatedItem) {
+      log("EDIT", "✗ Item not found at expected index after PATCH.");
+    } else {
+      log("EDIT", "✓ PATCH successful. Updated item:");
+      console.log(`  Forecast Item ID:     ${updatedItem.id}`);
+      console.log(`  Forecast Description: ${updatedItem.forecastDescription}`);
+      console.log(`  Quantity:             ${updatedItem.quantity}`);
+      console.log(`  Revenue (Price):      $${fmt(updatedItem.revenue)}`);
+      console.log(`  Cost:                 $${fmt(updatedItem.cost)}`);
+      console.log(`  Margin:               $${fmt(updatedItem.margin)}`);
+
+      // Verify values match what we set
+      const checks = [
+        {
+          field: "revenue",
+          expected: TOTAL_REVENUE,
+          actual: updatedItem.revenue,
+        },
+        { field: "cost", expected: TOTAL_COST, actual: updatedItem.cost },
+        { field: "quantity", expected: QTY, actual: updatedItem.quantity },
+      ];
+
+      log("VERIFY EDIT", "Checking values match requested:");
+      for (const check of checks) {
+        const ok = check.actual === check.expected;
+        console.log(
+          `  ${ok ? "✓" : "✗"} ${check.field}: expected=${check.expected}, actual=${check.actual}`,
+        );
+      }
+
+      // Update our reference for the cancellation step
+      targetItem = updatedItem;
+    }
+  } catch (err: any) {
+    log("EDIT", `✗ PATCH failed: ${err.response?.status ?? err.message}`);
+    if (err.response?.data) {
+      console.log("  Response:", JSON.stringify(err.response.data, null, 2));
+    }
+
+    // If quantity PATCH failed (read-only), try without quantity
+    if (err.response?.status === 400 || err.response?.status === 422) {
+      log(
+        "EDIT",
+        "Retrying without quantity (may be read-only on forecast items)...",
+      );
+      const retryOps = patchOps.filter((op) => !op.path.endsWith("/quantity"));
+      try {
+        const retryRes = await cw.patch(
+          `/sales/opportunities/${targetOppId}/forecast`,
+          retryOps,
+        );
+        const retryForecast: Forecast = retryRes.data;
+        const retryItem = (retryForecast.forecastItems ?? [])[targetIdx];
+
+        if (retryItem) {
+          log(
+            "EDIT",
+            "✓ Retry PATCH successful (without quantity). Updated item:",
+          );
+          console.log(
+            `  Quantity:        ${retryItem.quantity} (unchanged — read-only)`,
+          );
+          console.log(`  Revenue (Price): $${fmt(retryItem.revenue)}`);
+          console.log(`  Cost:            $${fmt(retryItem.cost)}`);
+          console.log(`  Margin:          $${fmt(retryItem.margin)}`);
+          targetItem = retryItem;
+        }
+      } catch (retryErr: any) {
+        log(
+          "EDIT",
+          `✗ Retry also failed: ${retryErr.response?.status ?? retryErr.message}`,
+        );
+        if (retryErr.response?.data) {
+          console.log(
+            "  Response:",
+            JSON.stringify(retryErr.response.data, null, 2),
+          );
+        }
+      }
+    }
+  }
+
+  // ── Step 4: Re-fetch and confirm final forecast state ───────────────────
+
+  divider();
+  log("RE-FETCH", "Fetching forecast to confirm final state...");
+  await sleep(500);
+
+  const confirmRes = await cw.get(
+    `/sales/opportunities/${targetOppId}/forecast`,
+  );
+  const confirmedForecast: Forecast = confirmRes.data;
+  const confirmedItem = (confirmedForecast.forecastItems ?? []).find(
+    (fi) => fi.id === targetItem!.id,
+  );
+
+  if (confirmedItem) {
+    log("CONFIRMED STATE", "Forecast item after edit:");
+    console.log(`  Forecast Item ID:     ${confirmedItem.id}`);
+    console.log(`  Forecast Description: ${confirmedItem.forecastDescription}`);
+    console.log(`  Quantity:             ${confirmedItem.quantity}`);
+    console.log(`  Revenue (Price):      $${fmt(confirmedItem.revenue)}`);
+    console.log(`  Cost:                 $${fmt(confirmedItem.cost)}`);
+    console.log(`  Margin:               $${fmt(confirmedItem.margin)}`);
+  } else {
+    log(
+      "CONFIRMED STATE",
+      "⚠ Could not find item by original ID — it may have been regenerated.",
+    );
+    log("CONFIRMED STATE", "All current forecast items:");
+    for (const fi of confirmedForecast.forecastItems ?? []) {
+      console.log(
+        `  id=${fi.id} "${fi.forecastDescription}" qty=${fi.quantity} rev=$${fmt(fi.revenue)} cost=$${fmt(fi.cost)}`,
+      );
+    }
+  }
+
+  // ── Step 5: Cancel 13 items via procurement product ─────────────────────
+
+  divider();
+  log("CANCEL", "Cancelling 13 units on this item via procurement product...");
+
+  // First, find existing procurement products linked to this opportunity
+  const procRes = await cw.get(
+    `/procurement/products?conditions=${encodeURIComponent(`opportunity/id=${targetOppId}`)}&pageSize=1000`,
+  );
+  const procProducts: ProcurementProduct[] = procRes.data;
+
+  log(
+    "CANCEL",
+    `Found ${procProducts.length} procurement product(s) on this opportunity.`,
+  );
+
+  if (procProducts.length > 0) {
+    for (const pp of procProducts) {
+      console.log(
+        `  Proc id=${pp.id} forecastDetailId=${pp.forecastDetailId} ` +
+          `"${pp.description}" qty=${pp.quantity} price=$${fmt(pp.price ?? 0)} ` +
+          `cancelled=${pp.cancelledFlag} qtyCancelled=${pp.quantityCancelled}`,
+      );
+    }
+  }
+
+  // Find the procurement product linked to our forecast item
+  const linkedProc = procProducts.find(
+    (pp) => pp.forecastDetailId === targetItem!.id,
+  );
+
+  if (linkedProc) {
+    log("CANCEL", `Found linked procurement product: id=${linkedProc.id}`);
+    log(
+      "CANCEL",
+      `Current state: cancelled=${linkedProc.cancelledFlag}, quantityCancelled=${linkedProc.quantityCancelled}`,
+    );
+    log("CANCEL", "Patching: quantityCancelled → 13, cancelledFlag → true");
+
+    try {
+      const cancelRes = await cw.patch(
+        `/procurement/products/${linkedProc.id}`,
+        [
+          { op: "replace", path: "cancelledFlag", value: true },
+          { op: "replace", path: "quantityCancelled", value: 13 },
+          {
+            op: "replace",
+            path: "cancelledReason",
+            value: "Test cancellation — 13 units",
+          },
+        ],
+      );
+
+      log("CANCEL", "✓ Cancellation PATCH successful.");
+      console.log(`  cancelledFlag:      ${cancelRes.data.cancelledFlag}`);
+      console.log(`  quantityCancelled:  ${cancelRes.data.quantityCancelled}`);
+      console.log(`  cancelledReason:    ${cancelRes.data.cancelledReason}`);
+      console.log(
+        `  cancelledBy:        ${cancelRes.data.cancelledBy ?? "N/A"}`,
+      );
+      console.log(
+        `  cancelledDate:      ${cancelRes.data.cancelledDate ?? "N/A"}`,
+      );
+    } catch (err: any) {
+      log(
+        "CANCEL",
+        `✗ Cancellation PATCH failed: ${err.response?.status ?? err.message}`,
+      );
+      if (err.response?.data) {
+        console.log("  Response:", JSON.stringify(err.response.data, null, 2));
+      }
+    }
+  } else {
+    log(
+      "CANCEL",
+      `No procurement product linked to forecast item id=${targetItem!.id}.`,
+    );
+    log(
+      "CANCEL",
+      "Creating a procurement product first, then cancelling 13...",
+    );
+
+    try {
+      // Create a procurement product linked to this forecast item
+      const createProcRes = await cw.post("/procurement/products", {
+        catalogItem: targetItem!.catalogItem?.id
+          ? { id: targetItem!.catalogItem.id }
+          : undefined,
+        description:
+          targetItem!.forecastDescription || targetItem!.productDescription,
+        quantity: targetItem!.quantity || 67,
+        price: targetItem!.revenue || 72_000,
+        cost: targetItem!.cost || 8_500,
+        billableOption: "Billable",
+        opportunity: { id: targetOppId },
+        forecastDetailId: targetItem!.id,
+      });
+
+      const newProc = createProcRes.data;
+      log("CANCEL", `✓ Created procurement product id=${newProc.id}`);
+      console.log(`  forecastDetailId: ${newProc.forecastDetailId}`);
+      console.log(`  description:      ${newProc.description}`);
+      console.log(`  quantity:         ${newProc.quantity}`);
+      console.log(`  price:            $${fmt(newProc.price ?? 0)}`);
+      console.log(`  cost:             $${fmt(newProc.cost ?? 0)}`);
+
+      // Now cancel 13 units
+      log("CANCEL", "Patching procurement product: quantityCancelled → 13...");
+      const cancelRes = await cw.patch(`/procurement/products/${newProc.id}`, [
+        { op: "replace", path: "cancelledFlag", value: true },
+        { op: "replace", path: "quantityCancelled", value: 13 },
+        {
+          op: "replace",
+          path: "cancelledReason",
+          value: "Test cancellation — 13 units",
+        },
+      ]);
+
+      log("CANCEL", "✓ Cancellation PATCH successful.");
+      console.log(`  cancelledFlag:      ${cancelRes.data.cancelledFlag}`);
+      console.log(`  quantityCancelled:  ${cancelRes.data.quantityCancelled}`);
+      console.log(`  cancelledReason:    ${cancelRes.data.cancelledReason}`);
+      console.log(
+        `  cancelledBy:        ${cancelRes.data.cancelledBy ?? "N/A"}`,
+      );
+      console.log(
+        `  cancelledDate:      ${cancelRes.data.cancelledDate ?? "N/A"}`,
+      );
+    } catch (err: any) {
+      log("CANCEL", `✗ Failed: ${err.response?.status ?? err.message}`);
+      if (err.response?.data) {
+        console.log("  Response:", JSON.stringify(err.response.data, null, 2));
+      }
+    }
+  }
+
+  // ── Step 6: Final verification ──────────────────────────────────────────
+
+  divider();
+  log("FINAL VERIFY", "Re-fetching all data for final report...");
+  await sleep(500);
+
+  // Re-fetch forecast
+  const finalForecastRes = await cw.get(
+    `/sales/opportunities/${targetOppId}/forecast`,
+  );
+  const finalForecast: Forecast = finalForecastRes.data;
+  const finalItem =
+    (finalForecast.forecastItems ?? []).find(
+      (fi) => fi.id === targetItem!.id,
+    ) ??
+    (finalForecast.forecastItems ?? []).find(
+      (fi) =>
+        fi.forecastDescription?.toLowerCase().includes("special order") ||
+        fi.productDescription?.toLowerCase().includes("special order"),
+    );
+
+  // Re-fetch procurement
+  const finalProcRes = await cw.get(
+    `/procurement/products?conditions=${encodeURIComponent(`opportunity/id=${targetOppId}`)}&pageSize=1000`,
+  );
+  const finalProcs: ProcurementProduct[] = finalProcRes.data;
+
+  log("FINAL STATE — FORECAST ITEM", "");
+  if (finalItem) {
+    console.log(`  Forecast Item ID:     ${finalItem.id}`);
+    console.log(`  Forecast Description: ${finalItem.forecastDescription}`);
+    console.log(`  Quantity:             ${finalItem.quantity}`);
+    console.log(`  Revenue (Price):      $${fmt(finalItem.revenue)}`);
+    console.log(`  Cost:                 $${fmt(finalItem.cost)}`);
+    console.log(`  Margin:               $${fmt(finalItem.margin)}`);
+  } else {
+    console.log("  ⚠ Target item not found in final forecast.");
+  }
+
+  log("FINAL STATE — PROCUREMENT", `${finalProcs.length} product(s):`);
+  for (const pp of finalProcs) {
+    console.log(
+      `  id=${pp.id} forecastDetailId=${pp.forecastDetailId} ` +
+        `"${pp.description}" qty=${pp.quantity} cancelled=${pp.cancelledFlag} ` +
+        `qtyCancelled=${pp.quantityCancelled} reason="${pp.cancelledReason ?? ""}"`,
+    );
+  }
+
+  // ── Summary ─────────────────────────────────────────────────────────────
+
+  divider();
+  log("SUMMARY", "");
+
+  // After cancelling 13 of 67, CW recalculates totals for remaining 54 units
+  const expectedFinalRevenue = Math.round(UNIT_PRICE * (QTY - 13) * 100) / 100;
+  const expectedFinalCost = Math.round(UNIT_COST * (QTY - 13) * 100) / 100;
+
+  const editOk = finalItem
+    ? Math.abs(finalItem.revenue - expectedFinalRevenue) < 1 &&
+      Math.abs(finalItem.cost - expectedFinalCost) < 1
+    : false;
+  const qtyOk = finalItem ? finalItem.quantity === QTY : false;
+
+  if (finalItem) {
+    console.log(
+      `  Expected final revenue ($${fmt(UNIT_PRICE)} × ${QTY - 13}): $${fmt(expectedFinalRevenue)}`,
+    );
+    console.log(
+      `  Actual final revenue:                          $${fmt(finalItem.revenue)}`,
+    );
+    console.log(
+      `  Expected final cost ($${fmt(UNIT_COST)} × ${QTY - 13}):    $${fmt(expectedFinalCost)}`,
+    );
+    console.log(
+      `  Actual final cost:                             $${fmt(finalItem.cost)}`,
+    );
+  }
+  const cancelOk = finalProcs.some(
+    (pp) =>
+      pp.forecastDetailId === targetItem!.id &&
+      pp.cancelledFlag === true &&
+      pp.quantityCancelled === 13,
+  );
+
+  console.log(
+    `  Unit price $${fmt(UNIT_PRICE)}/ea:     `,
+    editOk ? "✓ PASS" : "✗ FAIL",
+  );
+  console.log(
+    `  Unit cost $${fmt(UNIT_COST)}/ea:        `,
+    editOk ? "✓ PASS" : "✗ FAIL",
+  );
+  console.log(
+    `  Quantity set to ${QTY}:           `,
+    qtyOk ? "✓ PASS" : "✗ FAIL (may be read-only)",
+  );
+  console.log(
+    "  13 units cancelled:           ",
+    cancelOk ? "✓ PASS" : "✗ FAIL",
+  );
+
+  const allPass = editOk && qtyOk && cancelOk;
+  divider();
+  log(
+    "RESULT",
+    allPass
+      ? "✓ ALL CHECKS PASSED"
+      : "⚠ SOME CHECKS DID NOT PASS — review output above",
+  );
+  divider();
+}
+
+main().catch((err) => {
+  console.error("\n[FATAL]", err.response?.data ?? err.message);
+  process.exit(1);
+});
diff --git a/tests/unit/computeProductsCacheTTL.test.ts b/tests/unit/computeProductsCacheTTL.test.ts
index 94e5c67..214e39d 100644
--- a/tests/unit/computeProductsCacheTTL.test.ts
+++ b/tests/unit/computeProductsCacheTTL.test.ts
@@ -11,12 +11,12 @@ const DAY_MS = 24 * 60 * 60 * 1000;
 
 describe("computeProductsCacheTTL", () => {
   // -- Constants ----------------------------------------------------------
-  test("PRODUCTS_TTL_HOT is 15 seconds", () => {
-    expect(PRODUCTS_TTL_HOT).toBe(15_000);
+  test("PRODUCTS_TTL_HOT is 45 seconds", () => {
+    expect(PRODUCTS_TTL_HOT).toBe(45_000);
   });
 
-  test("PRODUCTS_TTL_LAZY is 30 minutes", () => {
-    expect(PRODUCTS_TTL_LAZY).toBe(1_800_000);
+  test("PRODUCTS_TTL_LAZY is 20 minutes", () => {
+    expect(PRODUCTS_TTL_LAZY).toBe(1_200_000);
   });
 
   // -- Won/Lost status set ------------------------------------------------
diff --git a/utils/testAdjustmentsPoll.ts b/utils/testAdjustmentsPoll.ts
new file mode 100644
index 0000000..f9bf654
--- /dev/null
+++ b/utils/testAdjustmentsPoll.ts
@@ -0,0 +1,552 @@
+import axios from "axios";
+
+type JsonObject = Record<string, unknown>;
+
+type SnapshotItem = {
+  key: string;
+  serialized: string;
+  data: JsonObject;
+  trackedRows: TrackedRow[];
+  trackedSignature: string;
+};
+
+type TrackedRow = {
+  key: string;
+  product: string;
+  onHand: string;
+  inventory: string;
+};
+
+const POLL_MS = 60_000;
+const CW_BASE_URL =
+  process.env.CW_BASE_URL ??
+  "https://ttscw.totaltech.net/v4_6_release/apis/3.0";
+const ENDPOINT = "/procurement/adjustments?pageSize=1000";
+
+const CW_BASIC_TOKEN = process.env.CW_BASIC_TOKEN;
+const CW_CLIENT_ID = process.env.CW_CLIENT_ID;
+
+if (!CW_BASIC_TOKEN || !CW_CLIENT_ID) {
+  console.error(
+    "Missing required env vars: CW_BASIC_TOKEN and/or CW_CLIENT_ID",
+  );
+  process.exit(1);
+}
+
+const cw = axios.create({
+  baseURL: CW_BASE_URL,
+  headers: {
+    Authorization: `Basic ${CW_BASIC_TOKEN}`,
+    clientId: CW_CLIENT_ID,
+    "Content-Type": "application/json",
+  },
+  timeout: 30_000,
+});
+
+const isObject = (value: unknown): value is JsonObject =>
+  typeof value === "object" && value !== null && !Array.isArray(value);
+
+const stableStringify = (value: unknown): string => {
+  if (Array.isArray(value)) {
+    const entries = value.map((entry) => stableStringify(entry)).sort();
+
+    return `[${entries.join(",")}]`;
+  }
+
+  if (isObject(value)) {
+    const keys = Object.keys(value).sort();
+    const pairs = keys.map(
+      (key) => `${JSON.stringify(key)}:${stableStringify(value[key])}`,
+    );
+
+    return `{${pairs.join(",")}}`;
+  }
+
+  return JSON.stringify(value);
+};
+
+const toObject = (value: unknown): JsonObject => {
+  if (!isObject(value)) return {};
+
+  return value;
+};
+
+const readPathValue = (obj: JsonObject, path: string): unknown => {
+  const parts = path.split(".");
+  let current: unknown = obj;
+
+  for (const part of parts) {
+    if (!isObject(current)) return null;
+    current = current[part];
+  }
+
+  return current;
+};
+
+const asKey = (value: unknown): string | null => {
+  if (typeof value === "string" && value.length > 0) return value;
+  if (typeof value === "number") return value.toString();
+
+  return null;
+};
+
+const firstValue = (obj: JsonObject, paths: string[]): unknown => {
+  for (const path of paths) {
+    const value = readPathValue(obj, path);
+    if (value === null || value === undefined || value === "") continue;
+
+    return value;
+  }
+
+  return null;
+};
+
+const itemKey = (adjustment: JsonObject): string => {
+  const keyPaths = [
+    "id",
+    "adjustmentId",
+    "procurementAdjustmentId",
+    "recordId",
+    "recId",
+    "_info.id",
+    "_info.href",
+  ];
+
+  for (const keyPath of keyPaths) {
+    const keyValue = asKey(readPathValue(adjustment, keyPath));
+    if (keyValue) return keyValue;
+  }
+
+  return `anon:${stableStringify(adjustment)}`;
+};
+
+const summarize = (adjustment: JsonObject) => {
+  const pick = (...paths: string[]) => {
+    for (const path of paths) {
+      const value = readPathValue(adjustment, path);
+      if (value !== null && value !== undefined && value !== "") return value;
+    }
+
+    return "-";
+  };
+
+  return {
+    id: pick("id", "adjustmentId", "procurementAdjustmentId", "recordId"),
+    type: pick(
+      "type.name",
+      "type.identifier",
+      "type.id",
+      "type",
+      "adjustmentType.name",
+      "adjustmentType",
+      "transactionType.name",
+      "transactionType",
+    ),
+    amount: pick("amount", "value", "total", "quantity"),
+    status: pick("status.name", "status", "state"),
+    description: pick("description", "summary", "notes"),
+    updatedBy: pick("_info.updatedBy", "updatedBy", "lastUpdatedBy"),
+    lastUpdated: pick("_info.lastUpdated", "lastUpdated", "dateUpdated"),
+  };
+};
+
+const normalizeValue = (value: unknown): string => {
+  if (value === null || value === undefined || value === "") return "-";
+
+  return toDisplayValue(value);
+};
+
+const isMeaningfulQuantity = (value: string) => value !== "-";
+
+const toTrackedRow = (detail: JsonObject): TrackedRow | null => {
+  const productValue = firstValue(detail, [
+    "product.name",
+    "product.identifier",
+    "product.id",
+    "item.name",
+    "item.identifier",
+    "item.id",
+    "catalogItem.name",
+    "catalogItem.identifier",
+    "catalogItem.id",
+    "productIdentifier",
+    "productName",
+    "sku",
+    "identifier",
+    "id",
+  ]);
+
+  const onHandValue = firstValue(detail, [
+    "onHand",
+    "onHandQty",
+    "onHandQuantity",
+    "qtyOnHand",
+    "quantityOnHand",
+    "quantity.onHand",
+  ]);
+
+  const inventoryValue = firstValue(detail, [
+    "inventory",
+    "inventoryQty",
+    "inventoryLevel",
+    "quantity",
+    "qty",
+  ]);
+
+  const onHand = normalizeValue(onHandValue);
+  const inventory = normalizeValue(inventoryValue);
+  const hasMeaningfulQuantity =
+    isMeaningfulQuantity(onHand) || isMeaningfulQuantity(inventory);
+  if (!hasMeaningfulQuantity) return null;
+
+  const product = normalizeValue(productValue);
+  const rowKey = `${product}|${onHand}|${inventory}`;
+
+  return {
+    key: rowKey,
+    product,
+    onHand,
+    inventory,
+  };
+};
+
+const getTrackedRows = (adjustment: JsonObject): TrackedRow[] => {
+  const detailCandidates = [
+    readPathValue(adjustment, "adjustmentDetails"),
+    readPathValue(adjustment, "details"),
+    readPathValue(adjustment, "lineItems"),
+  ];
+
+  for (const candidate of detailCandidates) {
+    if (!Array.isArray(candidate)) continue;
+
+    const rows = candidate
+      .map((entry) => toTrackedRow(toObject(entry)))
+      .filter((entry): entry is TrackedRow => entry !== null)
+      .sort((a, b) => a.key.localeCompare(b.key));
+
+    if (rows.length > 0) return rows;
+  }
+
+  const rootRow = toTrackedRow(adjustment);
+  if (!rootRow) return [];
+
+  return [rootRow];
+};
+
+const toDisplayValue = (value: unknown): string => {
+  if (value === null || value === undefined || value === "") return "-";
+  if (
+    typeof value === "string" ||
+    typeof value === "number" ||
+    typeof value === "boolean"
+  ) {
+    return String(value);
+  }
+
+  if (Array.isArray(value)) {
+    return `[${value.map((entry) => toDisplayValue(entry)).join(",")}]`;
+  }
+
+  if (!isObject(value)) return String(value);
+
+  const commonObjectPaths = ["name", "identifier", "id", "value", "code"];
+  for (const path of commonObjectPaths) {
+    const objectValue = readPathValue(value, path);
+    if (objectValue === null || objectValue === undefined || objectValue === "")
+      continue;
+    if (typeof objectValue === "object") continue;
+
+    return String(objectValue);
+  }
+
+  return stableStringify(value);
+};
+
+const clean = (value: unknown): string => {
+  if (value === null || value === undefined || value === "") return "-";
+
+  return toDisplayValue(value);
+};
+
+const diffPaths = (
+  before: unknown,
+  after: unknown,
+  currentPath = "",
+  paths: string[] = [],
+  maxPaths = 6,
+): string[] => {
+  if (paths.length >= maxPaths) return paths;
+
+  const beforeIsObject = isObject(before);
+  const afterIsObject = isObject(after);
+  if (!beforeIsObject || !afterIsObject) {
+    if (stableStringify(before) === stableStringify(after)) return paths;
+    const label = currentPath || "(root)";
+    paths.push(label);
+
+    return paths;
+  }
+
+  const keys = [
+    ...new Set([...Object.keys(before), ...Object.keys(after)]),
+  ].sort();
+  for (const key of keys) {
+    if (paths.length >= maxPaths) return paths;
+
+    const nextPath = currentPath ? `${currentPath}.${key}` : key;
+    diffPaths(before[key], after[key], nextPath, paths, maxPaths);
+  }
+
+  return paths;
+};
+
+const toLine = (kind: "+" | "~" | "-", adjustment: JsonObject): string => {
+  const s = summarize(adjustment);
+
+  return `${kind} id=${clean(s.id)} type=${clean(s.type)} status=${clean(s.status)} amount=${clean(
+    s.amount,
+  )} by=${clean(s.updatedBy)} desc=${clean(s.description)}`;
+};
+
+const updatedToLine = (before: JsonObject, after: JsonObject): string => {
+  const prev = summarize(before);
+  const next = summarize(after);
+
+  const changed: string[] = [];
+
+  if (clean(prev.status) !== clean(next.status)) {
+    changed.push(`status:${clean(prev.status)}→${clean(next.status)}`);
+  }
+
+  if (clean(prev.amount) !== clean(next.amount)) {
+    changed.push(`amount:${clean(prev.amount)}→${clean(next.amount)}`);
+  }
+
+  if (clean(prev.updatedBy) !== clean(next.updatedBy)) {
+    changed.push(`by:${clean(prev.updatedBy)}→${clean(next.updatedBy)}`);
+  }
+
+  if (clean(prev.description) !== clean(next.description)) {
+    changed.push(`desc:${clean(prev.description)}→${clean(next.description)}`);
+  }
+
+  if (clean(prev.lastUpdated) !== clean(next.lastUpdated)) {
+    changed.push(
+      `updated:${clean(prev.lastUpdated)}→${clean(next.lastUpdated)}`,
+    );
+  }
+
+  const noisyFields = new Set(["_info.lastUpdated"]);
+  const rawDiffs = diffPaths(before, after).filter(
+    (path) => !noisyFields.has(path),
+  );
+  const rawDelta =
+    rawDiffs.length > 0 ? `fields:${rawDiffs.join(",")}` : "content changed";
+  const delta = changed.length > 0 ? changed.join(" | ") : rawDelta;
+
+  return `~ id=${clean(next.id)} type=${clean(next.type)} ${delta}`;
+};
+
+const formatTracked = (row: TrackedRow) =>
+  `product=${row.product} onHand=${row.onHand} inventory=${row.inventory}`;
+
+const trackedAddedLine = (item: SnapshotItem) => {
+  const base = summarize(item.data);
+  const rows = item.trackedRows.slice(0, 3).map(formatTracked).join(" ; ");
+  const more =
+    item.trackedRows.length > 3
+      ? ` ; +${item.trackedRows.length - 3} more`
+      : "";
+
+  return `+ id=${clean(base.id)} type=${clean(base.type)} ${rows}${more}`;
+};
+
+const trackedRemovedLine = (item: SnapshotItem) => {
+  const base = summarize(item.data);
+  const rows = item.trackedRows.slice(0, 3).map(formatTracked).join(" ; ");
+  const more =
+    item.trackedRows.length > 3
+      ? ` ; +${item.trackedRows.length - 3} more`
+      : "";
+
+  return `- id=${clean(base.id)} type=${clean(base.type)} ${rows}${more}`;
+};
+
+const trackedUpdatedLine = (
+  beforeItem: SnapshotItem,
+  afterItem: SnapshotItem,
+) => {
+  const base = summarize(afterItem.data);
+  const beforeMap = new Map(
+    beforeItem.trackedRows.map((row) => [row.product, row]),
+  );
+  const afterMap = new Map(
+    afterItem.trackedRows.map((row) => [row.product, row]),
+  );
+  const productKeys = [
+    ...new Set([...beforeMap.keys(), ...afterMap.keys()]),
+  ].sort();
+
+  const deltas: string[] = [];
+  for (const product of productKeys) {
+    const prev = beforeMap.get(product);
+    const next = afterMap.get(product);
+    if (!prev && next) {
+      deltas.push(
+        `${product} added(onHand=${next.onHand},inventory=${next.inventory})`,
+      );
+      continue;
+    }
+    if (prev && !next) {
+      deltas.push(`${product} removed`);
+      continue;
+    }
+    if (!prev || !next) continue;
+    const onHandChanged = prev.onHand !== next.onHand;
+    const inventoryChanged = prev.inventory !== next.inventory;
+    if (!onHandChanged && !inventoryChanged) continue;
+
+    const parts: string[] = [];
+    onHandChanged ? parts.push(`onHand:${prev.onHand}→${next.onHand}`) : null;
+    inventoryChanged
+      ? parts.push(`inventory:${prev.inventory}→${next.inventory}`)
+      : null;
+    deltas.push(`${product} ${parts.join(",")}`);
+  }
+
+  const shown = deltas.slice(0, 3).join(" ; ");
+  const more = deltas.length > 3 ? ` ; +${deltas.length - 3} more` : "";
+  const changes = shown || "inventory/on-hand changed";
+
+  return `~ id=${clean(base.id)} type=${clean(base.type)} ${changes}${more}`;
+};
+
+const toSnapshot = (rows: unknown[]): SnapshotItem[] =>
+  rows.map((row) => {
+    const data = toObject(row);
+    const trackedRows = getTrackedRows(data);
+    const trackedSignature = stableStringify(trackedRows);
+
+    return {
+      key: itemKey(data),
+      serialized: stableStringify(data),
+      data,
+      trackedRows,
+      trackedSignature,
+    };
+  });
+
+const fetchAdjustments = async (): Promise<unknown[]> => {
+  const response = await cw.get(ENDPOINT);
+  const payload = response.data;
+
+  if (Array.isArray(payload)) return payload;
+  if (isObject(payload) && Array.isArray(payload.data)) return payload.data;
+
+  return [];
+};
+
+const now = () => new Date().toISOString();
+
+let previous = new Map<string, SnapshotItem>();
+
+const run = async () => {
+  console.log(
+    `[${now()}] Watching ${CW_BASE_URL}${ENDPOINT} every ${POLL_MS / 1000}s`,
+  );
+
+  while (true) {
+    try {
+      const rows = await fetchAdjustments();
+      const snapshotItems = toSnapshot(rows);
+      const current = new Map(snapshotItems.map((item) => [item.key, item]));
+
+      if (previous.size === 0) {
+        previous = current;
+        console.log(
+          `[${now()}] Baseline captured (${current.size} adjustments)`,
+        );
+        await Bun.sleep(POLL_MS);
+        continue;
+      }
+
+      const added: SnapshotItem[] = [];
+      const removed: SnapshotItem[] = [];
+      const updated: Array<{ before: SnapshotItem; after: SnapshotItem }> = [];
+
+      for (const [key, item] of current) {
+        const previousItem = previous.get(key);
+
+        if (!previousItem) {
+          if (item.trackedRows.length === 0) continue;
+          added.push(item);
+          continue;
+        }
+
+        const hasTrackedRows =
+          item.trackedRows.length > 0 || previousItem.trackedRows.length > 0;
+        if (!hasTrackedRows) continue;
+
+        if (previousItem.trackedSignature !== item.trackedSignature) {
+          updated.push({ before: previousItem, after: item });
+        }
+      }
+
+      for (const [key, item] of previous) {
+        if (!current.has(key) && item.trackedRows.length > 0)
+          removed.push(item);
+      }
+
+      if (added.length > 0 || updated.length > 0 || removed.length > 0) {
+        console.log(`\n[${now()}] Changes detected:`);
+        console.log(`- added: ${added.length}`);
+        console.log(`- updated: ${updated.length}`);
+        console.log(`- removed: ${removed.length}`);
+
+        if (added.length > 0) {
+          console.log("\nAdded:");
+          for (const item of added) {
+            console.log(trackedAddedLine(item));
+          }
+        }
+
+        if (updated.length > 0) {
+          console.log("\nUpdated:");
+          for (const item of updated) {
+            console.log(trackedUpdatedLine(item.before, item.after));
+          }
+        }
+
+        if (removed.length > 0) {
+          console.log("\nRemoved:");
+          for (const item of removed) {
+            console.log(trackedRemovedLine(item));
+          }
+        }
+      }
+
+      if (added.length === 0 && updated.length === 0 && removed.length === 0) {
+        console.log(`[${now()}] No changes (${current.size} adjustments)`);
+      }
+
+      previous = current;
+    } catch (error) {
+      if (axios.isAxiosError(error)) {
+        console.error(
+          `[${now()}] Poll failed: ${error.response?.status ?? "ERR"}`,
+          error.message,
+        );
+      } else {
+        console.error(`[${now()}] Poll failed:`, error);
+      }
+    }
+
+    await Bun.sleep(POLL_MS);
+  }
+};
+
+run().catch((error) => {
+  console.error("Watcher crashed:", error);
+  process.exit(1);
+});
diff --git a/utils/testWebserver.ts b/utils/testWebserver.ts
new file mode 100644
index 0000000..e2de00c
--- /dev/null
+++ b/utils/testWebserver.ts
@@ -0,0 +1,217 @@
+import { appendFile, mkdir } from "node:fs/promises";
+
+const port = 3001;
+const logDir = "cw-api-logs";
+const logFilePath = `${logDir}/test-webserver-${new Date().toISOString().replace(/[:.]/g, "-")}.jsonl`;
+
+const jsonBodyMethods = ["POST", "PUT", "PATCH", "DELETE"];
+
+type ParsedJson = Record<string, unknown> | unknown[];
+type EventSummary = ReturnType<typeof buildSummary>;
+
+const color = {
+  reset: "\x1b[0m",
+  bold: "\x1b[1m",
+  dim: "\x1b[2m",
+  cyan: "\x1b[36m",
+  blue: "\x1b[34m",
+  yellow: "\x1b[33m",
+  magenta: "\x1b[35m",
+  green: "\x1b[32m",
+  gray: "\x1b[90m",
+};
+
+const paint = (value: string, tone: keyof typeof color) =>
+  `${color[tone]}${value}${color.reset}`;
+
+const safeParseJson = (value: string): ParsedJson | null => {
+  try {
+    const parsed = JSON.parse(value);
+    const isObject = typeof parsed === "object" && parsed !== null;
+
+    return isObject ? (parsed as ParsedJson) : null;
+  } catch {
+    return null;
+  }
+};
+
+const parseEntity = (value: unknown): ParsedJson | null => {
+  if (typeof value === "string") return safeParseJson(value);
+  if (typeof value !== "object" || value === null) return null;
+
+  return value as ParsedJson;
+};
+
+const asObject = (value: ParsedJson | null): Record<string, unknown> | null => {
+  if (!value) return null;
+  if (Array.isArray(value)) return null;
+
+  return value;
+};
+
+const parseJsonStringFields = (
+  value: Record<string, unknown> | null,
+): Record<string, unknown> | null => {
+  if (!value) return null;
+
+  return Object.entries(value).reduce<Record<string, unknown>>(
+    (acc, [key, current]) => {
+      if (typeof current !== "string") {
+        acc[key] = current;
+
+        return acc;
+      }
+
+      const looksLikeJson = current.startsWith("{") || current.startsWith("[");
+      if (!looksLikeJson) {
+        acc[key] = current;
+
+        return acc;
+      }
+
+      const parsed = safeParseJson(current);
+      acc[key] = parsed ?? current;
+
+      return acc;
+    },
+    {},
+  );
+};
+
+const parseQuery = (url: URL) => {
+  const entries = [...url.searchParams.entries()];
+  const params = entries.reduce<Record<string, string>>((acc, [key, value]) => {
+    acc[key] = value;
+
+    return acc;
+  }, {});
+  const rawQuery = url.search.startsWith("?")
+    ? url.search.slice(1)
+    : url.search;
+  const firstSegment = rawQuery.split("&")[0] ?? "";
+  const hasEquals = firstSegment.includes("=");
+  const inferredId = !hasEquals && firstSegment ? firstSegment : null;
+
+  return {
+    params,
+    inferredId,
+  };
+};
+
+const buildSummary = (
+  parsedBody: Record<string, unknown> | null,
+  parsedEntity: Record<string, unknown> | null,
+) => {
+  if (!parsedBody) return null;
+
+  return {
+    messageId: parsedBody.MessageId ?? null,
+    action: parsedBody.Action ?? null,
+    type: parsedBody.Type ?? null,
+    id: parsedBody.ID ?? null,
+    memberId: parsedBody.MemberId ?? null,
+    entityStatus:
+      parsedEntity?.StatusName ??
+      parsedEntity?.TicketStatus ??
+      parsedEntity?.Status ??
+      null,
+    entitySummary: parsedEntity?.Summary ?? parsedEntity?.CompanyName ?? null,
+    entityUpdatedBy: parsedEntity?.UpdatedBy ?? null,
+    entityLastUpdated:
+      parsedEntity?.LastUpdatedUTC ?? parsedEntity?.LastUpdated ?? null,
+  };
+};
+
+const displayTerminalEvent = (
+  method: string,
+  routePath: string,
+  query: { params: Record<string, string>; inferredId: string | null },
+  summary: EventSummary,
+  timestamp: string,
+) => {
+  const id = String(summary?.id ?? query.inferredId ?? "-");
+  const action = String(summary?.action ?? query.params.action ?? "-");
+  const eventType = String(summary?.type ?? routePath.split("/")[1] ?? "-");
+  const actor = String(
+    summary?.entityUpdatedBy ??
+      query.params.memberId ??
+      summary?.memberId ??
+      "-",
+  );
+  const status = String(summary?.entityStatus ?? "-");
+  const title = String(summary?.entitySummary ?? "-");
+
+  const methodTone = method === "GET" ? "green" : "yellow";
+
+  console.log();
+  console.log(
+    `${paint("●", "cyan")} ${paint(method, methodTone)} ${paint(routePath, "blue")} ${paint(timestamp, "gray")}`,
+  );
+  console.log(
+    `${paint("type", "magenta")}: ${paint(eventType, "bold")}  ${paint("action", "magenta")}: ${action}  ${paint("id", "magenta")}: ${id}`,
+  );
+  console.log(
+    `${paint("actor", "magenta")}: ${paint(actor, "cyan")}  ${paint("status", "magenta")}: ${status}`,
+  );
+  console.log(`${paint("title", "magenta")}: ${title}`);
+};
+
+const writeLogRecord = async (record: Record<string, unknown>) => {
+  await appendFile(logFilePath, `${JSON.stringify(record)}\n`, "utf8");
+};
+
+await mkdir(logDir, { recursive: true });
+
+Bun.serve({
+  port,
+  async fetch(request) {
+    const url = new URL(request.url);
+    const routePath = `${url.pathname}${url.search}`;
+    const method = request.method;
+    const query = parseQuery(url);
+    const startedAt = new Date().toISOString();
+    const rawBody = jsonBodyMethods.includes(method)
+      ? await request.text()
+      : "";
+    const parsedJson = safeParseJson(rawBody);
+    const parsedBody = asObject(parsedJson);
+    const parsedBodyExpanded = parseJsonStringFields(parsedBody);
+    const parsedEntity = asObject(parseEntity(parsedBodyExpanded?.Entity));
+    const summary = buildSummary(parsedBodyExpanded, parsedEntity);
+
+    const responseBody = {
+      success: true,
+      method,
+      path: routePath,
+      timestamp: startedAt,
+      summary,
+    };
+
+    const responseStatus = 200;
+
+    displayTerminalEvent(method, routePath, query, summary, startedAt);
+
+    await writeLogRecord({
+      timestamp: startedAt,
+      request: {
+        method,
+        path: routePath,
+        query,
+        headers: Object.fromEntries(request.headers.entries()),
+        bodyRaw: rawBody || null,
+        bodyParsed: parsedBodyExpanded,
+        entityParsed: parsedEntity,
+        summary,
+      },
+      response: {
+        status: responseStatus,
+        body: responseBody,
+      },
+    });
+
+    return Response.json(responseBody, { status: responseStatus });
+  },
+});
+
+console.log(`Test webserver listening on http://localhost:${port}`);
+console.log(`Response/request log file: ${logFilePath}`);