feat: add CW members, opportunity create/update, and integrator interceptor

- Add Redis-backed opportunity cache with background refresh (30s interval)
- Fix concurrency bug: use lazy thunks instead of eager promises for batching
- Add withCwRetry utility with exponential backoff for transient CW errors
- Add adaptive TTL algorithms (primary, sub-resource, products) based on opportunity activity
- Add include query param on GET /sales/opportunities/:id (notes,contacts,products)
- Add opt-in CW API logger (LOG_CW_API env var) with timestamped files in cw-api-logs/
- Add debug-scripts/analyze-cw-calls.py for API call analysis
- Add computeSubResourceCacheTTL and computeProductsCacheTTL algorithms with tests
- Increase CW API timeout from 15s to 30s
- Unblock cache refresh from startup chain (remove await)
- Prioritize recently updated opportunities in refresh cycle
- Add CACHING.md documentation
- Update API_ROUTES.md with caching details and include param
- Update copilot instructions to require CACHING.md sync
- Add dev:log script for CW API call logging during development

.github/copilot-instructions.md

@@ -198,7 +198,11 @@ Whenever you add, remove, or modify API routes or permission nodes, you **must**
 2. `PERMISSIONS.md` — human-readable documentation of all permission nodes; must strictly reflect the data in `PermissionNodes.ts`.
 3. `API_ROUTES.md` — comprehensive documentation of all API routes, including method, path, auth requirements, permissions, request/response examples.
 
-Always verify that new routes have their required permissions listed in `PermissionNodes.ts`, that `PERMISSIONS.md` tables match the TS file exactly, and that `API_ROUTES.md` includes full documentation for every mounted route. Run through all three files at the end of any route or permission change to catch discrepancies.
+Additionally, whenever you add, remove, or modify **caching logic** (TTL algorithms, cache key patterns, background refresh mechanics, retry settings, or invalidation behavior), you **must** update:
+
+4. `CACHING.md` — comprehensive documentation of the Redis-backed opportunity cache, TTL algorithms, background refresh mechanics, retry logic, and debugging tools.
+
+Always verify that new routes have their required permissions listed in `PermissionNodes.ts`, that `PERMISSIONS.md` tables match the TS file exactly, that `API_ROUTES.md` includes full documentation for every mounted route, and that `CACHING.md` accurately reflects any caching changes. Run through all relevant files at the end of any route, permission, or caching change to catch discrepancies.
 
 ---
 

.gitignore

@@ -1,6 +1,8 @@
 # Logs
 logs
 *.log
+*.jsonl
+cw-api-logs/
 npm-debug.log*
 yarn-debug.log*
 yarn-error.log*

CACHING.md

@@ -0,0 +1,348 @@
+# Caching Architecture
+
+This document describes the caching layer used in the Optima API, covering the Redis-backed opportunity cache, TTL algorithms, background refresh mechanics, retry logic, and debugging tools.
+
+---
+
+## Overview
+
+The API caches expensive ConnectWise (CW) API responses in **Redis** to reduce latency and avoid CW rate limits. The primary cache layer is the **opportunity cache** (`src/modules/cache/opportunityCache.ts`), which proactively warms data for all non-closed opportunities on a background interval.
+
+### Key design principles
+
+- **Adaptive TTLs** — cache durations are computed dynamically based on how "hot" an opportunity is (recently updated = shorter TTL = fresher data).
+- **Background refresh** — a 20-minute interval scans all open opportunities and re-fetches only expired cache keys.
+- **Bounded concurrency** — CW API calls are throttled via thunk-based batching to prevent overwhelming the upstream API.
+- **Graceful degradation** — transient CW errors (timeouts, network failures) are caught, logged, and retried on the next cycle rather than crashing the process.
+- **Priority ordering** — most recently updated opportunities are refreshed first so active deals get fresh data before stale ones.
+
+---
+
+## What is cached
+
+Each non-closed opportunity can have up to 7 cached payloads in Redis:
+
+| Cache Key Pattern                   | Data                                 | Source                                                                |
+| ----------------------------------- | ------------------------------------ | --------------------------------------------------------------------- |
+| `opp:cw-data:{cwOpportunityId}`     | Raw CW opportunity response          | `GET /sales/opportunities/:id`                                        |
+| `opp:activities:{cwOpportunityId}`  | CW activities array                  | `GET /sales/activities?conditions=opportunity/id=:id`                 |
+| `opp:notes:{cwOpportunityId}`       | CW notes array                       | `GET /sales/opportunities/:id/notes`                                  |
+| `opp:contacts:{cwOpportunityId}`    | CW contacts array                    | `GET /sales/opportunities/:id/contacts`                               |
+| `opp:products:{cwOpportunityId}`    | Forecast + procurement products blob | `GET /sales/opportunities/:id/forecast` + `GET /procurement/products` |
+| `opp:company-cw:{cw_CompanyId}`     | Hydrated company + contacts blob     | `GET /company/companies/:id` + contacts endpoints                     |
+| `opp:site:{cwCompanyId}:{cwSiteId}` | Company site data                    | `GET /company/companies/:id/sites/:siteId`                            |
+
+Inventory-adjustment-driven catalog sync adds a targeted product cache:
+
+| Cache Key Pattern        | Data                                                       | Source                                                                                       |
+| ------------------------ | ---------------------------------------------------------- | -------------------------------------------------------------------------------------------- |
+| `catalog:item:cw:{cwId}` | Full CW catalog item + computed `onHand` + DB row snapshot | `GET /procurement/adjustments` + `GET /procurement/catalog/:id` + catalog inventory endpoint |
+
+---
+
+## TTL Algorithms
+
+Three algorithms compute cache TTLs. All share the same input signals:
+
+- `closedFlag` — whether the opportunity is closed
+- `closedDate` — when it was closed
+- `expectedCloseDate` — projected close date (forward-looking signal)
+- `lastUpdated` — last CW modification date (backward-looking signal)
+
+### Primary TTL (`computeCacheTTL`)
+
+**File:** `src/modules/algorithms/computeCacheTTL.ts`
+
+Used for: opportunity CW data, activities, company CW data.
+
+| #   | Condition                                               | TTL        | Human        |
+| --- | ------------------------------------------------------- | ---------- | ------------ |
+| 1a  | Closed > 30 days ago                                    | `null`     | Do not cache |
+| 1b  | Closed within 30 days                                   | 900,000 ms | 15 minutes   |
+| 2   | `expectedCloseDate` or `lastUpdated` within **5 days**  | 30,000 ms  | 30 seconds   |
+| 3   | `expectedCloseDate` or `lastUpdated` within **14 days** | 60,000 ms  | 60 seconds   |
+| 4   | Everything else                                         | 900,000 ms | 15 minutes   |
+
+Rules are evaluated top-to-bottom; first match wins.
+
+### Sub-Resource TTL (`computeSubResourceCacheTTL`)
+
+**File:** `src/modules/algorithms/computeSubResourceCacheTTL.ts`
+
+Used for: notes, contacts.
+
+| #   | Condition             | TTL        | Human        |
+| --- | --------------------- | ---------- | ------------ |
+| 1a  | Closed > 30 days ago  | `null`     | Do not cache |
+| 1b  | Closed within 30 days | 300,000 ms | 5 minutes    |
+| 2   | Within **5 days**     | 60,000 ms  | 60 seconds   |
+| 3   | Within **14 days**    | 120,000 ms | 2 minutes    |
+| 4   | Everything else       | 300,000 ms | 5 minutes    |
+
+### Products TTL (`computeProductsCacheTTL`)
+
+**File:** `src/modules/algorithms/computeProductsCacheTTL.ts`
+
+Used for: forecast + procurement products.
+
+| #   | Condition                                   | TTL          | Human      |
+| --- | ------------------------------------------- | ------------ | ---------- |
+| 1   | Status is Won/Lost/Pending Won/Pending Lost | `null`       | No cache   |
+| 2   | Main cache TTL is `null`                    | `null`       | No cache   |
+| 3   | `lastUpdated` within **3 days**             | 15,000 ms    | 15 seconds |
+| 4   | Everything else                             | 1,200,000 ms | 20 minutes |
+
+Products on terminal-status opportunities are never proactively cached. Non-hot products use a **lazy on-demand** cache — they're fetched when requested and cached for 20 minutes.
+
+### Site TTL
+
+Sites use a fixed TTL of **20 minutes** (1,200,000 ms). Site/address data rarely changes. Sites are **not** proactively warmed by the background refresh — they are populated lazily on the first detail-view request.
+
+---
+
+## Background Refresh
+
+**Function:** `refreshOpportunityCache()` in `src/modules/cache/opportunityCache.ts`
+
+**Interval:** Every 20 minutes, triggered from `src/index.ts`.
+
+### Refresh cycle
+
+1. **Query DB** — fetch all non-closed opportunities + recently closed (within 30 days), ordered by `cwLastUpdated DESC` (most recently active first).
+2. **Batch EXISTS check** — use a single Redis pipeline to check which cache keys already exist (5 EXISTS commands per opportunity: oppCwData, activities, notes, contacts, products).
+3. **Build thunk list** — for each opportunity with missing keys, push a **thunk** (lazy function) into the task list. No HTTP requests fire at this point.
+4. **Execute with bounded concurrency** — process thunks in batches of `CONCURRENCY` (currently **6**), with a `BATCH_DELAY_MS` (currently **250ms**) pause between batches. Each thunk is only invoked inside the batch loop.
+5. **Emit events** — `cache:opportunities:refresh:started` and `cache:opportunities:refresh:completed` events are emitted for the event debugger.
+
+### Inventory-adjustment listener cycle
+
+**Function:** `listenInventoryAdjustments()` in `src/modules/cw-utils/procurement/listenInventoryAdjustments.ts`
+
+**Interval:** Every 60 seconds, triggered from `src/index.ts`.
+
+1. Fetch `GET /procurement/adjustments?pageSize=1000`.
+2. Build a normalized snapshot of tracked inventory rows (`cwCatalogId`, `onHand`, `inventory`) per adjustment.
+3. Compare to previous snapshot; extract only changed product IDs.
+4. For each changed product ID, fetch fresh CW catalog item + current on-hand.
+5. Upsert `CatalogItem` in Postgres and write Redis key `catalog:item:cw:{cwId}` with a 20-minute TTL.
+
+Guardrails to prevent request storms:
+
+- Diffing is computed at **product state** level (grouped by `cwCatalogId`), not raw adjustment-row churn.
+- Per-cycle syncs are capped (`CW_ADJUSTMENT_SYNC_MAX_PER_CYCLE`, default `50`).
+- Product resync cooldown is enforced (`CW_ADJUSTMENT_SYNC_COOLDOWN_MS`, default `600000` ms / 10 min).
+
+This avoids full-catalog sweeps for small inventory movements and updates only the products implicated by adjustments.
+
+### Full procurement catalog refresh
+
+**Function:** `refreshCatalog()` in `src/modules/cw-utils/procurement/refreshCatalog.ts`
+
+**Interval:** Every 30 minutes, triggered from `src/index.ts`.
+
+The full catalog cache/DB sync uses the same slow-parallel thunk strategy as opportunity cache refreshes:
+
+- Build arrays of thunk tasks (`() => Promise<void>`) for CW item fetches, inventory fetches, and DB upserts.
+- Execute with bounded concurrency (`CONCURRENCY=6`).
+- Pause between batches (`BATCH_DELAY_MS=250`) to avoid CW burst pressure.
+- Log task failures and retry naturally on the next cycle.
+
+This keeps full-catalog refresh conservative while inventory-adjustment listener handles near-real-time targeted updates.
+
+### Full inventory sweep fallback
+
+`refreshInventory()` remains as a safety net but is intentionally infrequent:
+
+- Runs every **6 hours** from `src/index.ts` (no startup-time full sweep).
+- Uses the same slow-parallel pattern (`CONCURRENCY=6`, `BATCH_DELAY_MS=250`) to avoid burst traffic.
+
+Most on-hand freshness now comes from the 60-second adjustment listener plus 30-minute full catalog refresh.
+
+### Concurrency control
+
+The thunk pattern is critical. Previously, tasks were pushed as already-executing promises (`refreshTasks.push(fetchAndCache(...))`), which meant all HTTP requests fired simultaneously regardless of the batching loop. The fix was changing the array type from `Promise<void>[]` to `(() => Promise<void>)[]` so requests only start when explicitly invoked: `batch.map((fn) => fn())`.
+
+### Current tuning
+
+| Parameter        | Value      | Effect                                     |
+| ---------------- | ---------- | ------------------------------------------ |
+| `CONCURRENCY`    | 6          | Max simultaneous CW API requests per batch |
+| `BATCH_DELAY_MS` | 250        | Milliseconds between batches               |
+| Refresh interval | 20 minutes | How often the full sweep runs              |
+
+At these settings, a full sweep of ~500 expired keys completes in ~1-2 minutes with zero CW errors and ~230ms median latency.
+
+---
+
+## Retry Logic (`withCwRetry`)
+
+**File:** `src/modules/cw-utils/withCwRetry.ts`
+
+Wraps CW API calls with exponential backoff retry on transient errors.
+
+### Retryable errors
+
+- `ECONNABORTED` (timeout)
+- `ECONNRESET`
+- `ETIMEDOUT`
+- `ECONNREFUSED`
+- `ERR_NETWORK`
+- `ENETUNREACH`
+- HTTP 5xx server errors
+
+### Default configuration
+
+| Parameter     | Default | Description                                                 |
+| ------------- | ------- | ----------------------------------------------------------- |
+| `maxAttempts` | 3       | Total attempts including the first                          |
+| `baseDelayMs` | 1,000   | Delay before first retry (doubles each retry: 1s → 2s → 4s) |
+| `label`       | —       | Optional tag for log messages                               |
+
+### Usage
+
+```ts
+import { withCwRetry } from "./withCwRetry";
+
+const response = await withCwRetry(
+  () => connectWiseApi.get(`/company/companies/${id}`),
+  { label: `fetchCompany#${id}`, maxAttempts: 3, baseDelayMs: 1_500 },
+);
+```
+
+Non-transient errors (404, 400, etc.) are re-thrown immediately without retry.
+
+---
+
+## CW API Logger
+
+**File:** `src/modules/cw-utils/cwApiLogger.ts`
+
+Axios interceptor that logs every CW API call to a JSONL file. Logging is **opt-in** — set the `LOG_CW_API` environment variable to enable it. Each process start creates a new timestamped file in the `cw-api-logs/` directory (e.g., `cw-api-logs/2026-03-02T14-30-05.123Z.jsonl`).
+
+### Enabling logging
+
+```bash
+# Via the dev:log shorthand script
+bun run dev:log
+
+# Or manually with any command
+LOG_CW_API=1 bun run dev
+```
+
+### Log entry fields
+
+| Field        | Type              | Description                         |
+| ------------ | ----------------- | ----------------------------------- |
+| `timestamp`  | string (ISO-8601) | When the request completed          |
+| `method`     | string            | HTTP method                         |
+| `url`        | string            | Request URL (relative or absolute)  |
+| `baseURL`    | string            | Axios baseURL                       |
+| `status`     | number \| null    | HTTP status (null on network error) |
+| `durationMs` | number            | Wall-clock time in milliseconds     |
+| `error`      | string \| null    | Error code + message, if any        |
+| `timeout`    | number            | Configured timeout in ms            |
+
+### Analysis
+
+Run the analyzer script to analyze the most recent log file:
+
+```bash
+bun run utils:analyze_cw
+```
+
+Or specify a particular file:
+
+```bash
+python3 debug-scripts/analyze-cw-calls.py cw-api-logs/2026-03-02T14-30-05.123Z.jsonl
+```
+
+This executes `debug-scripts/analyze-cw-calls.py` which produces:
+
+- Overview (total calls, error rate, time span)
+- Duration statistics (min, max, mean, p50, p90, p95, p99, distribution histogram)
+- Error breakdown by type and endpoint
+- Top 20 slowest calls
+- Per-endpoint stats (count, errors, mean, p50, p95, max, total time)
+- Timeline (per-minute throughput and errors)
+- Concurrency hotspot detection
+- Summary with recommendations
+
+To clear all logs:
+
+```bash
+rm -rf cw-api-logs/
+```
+
+---
+
+## Cache Invalidation
+
+Mutation endpoints invalidate the relevant cache keys so the next read fetches fresh data from CW:
+
+| Mutation                       | Cache invalidated                                                |
+| ------------------------------ | ---------------------------------------------------------------- |
+| Create/update/delete note      | `opp:notes:{cwOpportunityId}` via `invalidateNotesCache()`       |
+| Create/update/delete contact   | `opp:contacts:{cwOpportunityId}` via `invalidateContactsCache()` |
+| Add/update/resequence products | `opp:products:{cwOpportunityId}` via `invalidateProductsCache()` |
+| Refresh opportunity            | All keys for that opportunity (via re-fetch)                     |
+
+---
+
+## ConnectWise API Configuration
+
+The shared Axios instance (`connectWiseApi`) is configured in `src/constants.ts`:
+
+| Setting   | Value                                                | Purpose                        |
+| --------- | ---------------------------------------------------- | ------------------------------ |
+| `baseURL` | `https://ttscw.totaltech.net/v4_6_release/apis/3.0/` | CW API base                    |
+| `timeout` | 30,000 ms (30s)                                      | Per-request timeout            |
+| Logger    | `attachCwApiLogger()`                                | Writes to `cw-api-calls.jsonl` |
+
+---
+
+## Architecture diagram
+
+```
+src/index.ts
+  │
+  ├─ setInterval(refreshOpportunityCache, 20m)
+  │
+  └─► src/modules/cache/opportunityCache.ts
+        │
+        ├─ prisma.opportunity.findMany(orderBy: cwLastUpdated DESC)
+        ├─ redis.pipeline().exists(...)  ← batch key check
+        │
+        ├─ Build thunk list (lazy functions)
+        │
+        └─ Execute thunks with CONCURRENCY=6, DELAY=250ms
+             │
+             ├─► fetchAndCacheOppCwData()      ─► opportunityCw.fetch()
+             ├─► fetchAndCacheActivities()     ─► activityCw.fetchByOpportunityDirect()
+             ├─► fetchAndCacheNotes()          ─► opportunityCw.fetchNotes()
+             ├─► fetchAndCacheContacts()       ─► opportunityCw.fetchContacts()
+             ├─► fetchAndCacheProducts()       ─► opportunityCw.fetchProducts() + fetchProcurementProducts()
+             ├─► fetchAndCacheCompanyCwData()  ─► fetchCwCompanyById() + contacts
+             └─► fetchAndCacheSite()           ─► fetchCompanySite() (lazy only)
+                   │
+                   └─► connectWiseApi.get(...)  ← withCwRetry + cwApiLogger interceptors
+                         │
+                         └─► Redis SET with computed TTL
+```
+
+---
+
+## File reference
+
+| File                                                             | Purpose                                                       |
+| ---------------------------------------------------------------- | ------------------------------------------------------------- |
+| `src/modules/cache/opportunityCache.ts`                          | Cache read/write helpers, background refresh logic            |
+| `src/modules/algorithms/computeCacheTTL.ts`                      | Primary adaptive TTL algorithm                                |
+| `src/modules/algorithms/computeSubResourceCacheTTL.ts`           | Sub-resource (notes, contacts) TTL algorithm                  |
+| `src/modules/algorithms/computeProductsCacheTTL.ts`              | Products TTL algorithm                                        |
+| `src/modules/cw-utils/withCwRetry.ts`                            | Retry wrapper with exponential backoff                        |
+| `src/modules/cw-utils/cwApiLogger.ts`                            | Axios interceptor for JSONL call logging                      |
+| `src/modules/cw-utils/fetchCompany.ts`                           | Company fetch with retry                                      |
+| `src/modules/cw-utils/procurement/listenInventoryAdjustments.ts` | Adjustment listener for targeted catalog-item cache + DB sync |
+| `src/constants.ts`                                               | CW Axios instance config (timeout, logger)                    |
+| `src/index.ts`                                                   | Refresh interval registration                                 |
+| `debug-scripts/analyze-cw-calls.py`                              | CW API call analysis script                                   |

PERMISSIONS.md

@@ -124,20 +124,44 @@ Admin-specific UI permissions that control visibility and data loading for admin
 | `procurement.catalog.inventory.refresh` | Refresh on-hand inventory for a catalog item from ConnectWise                | [src/api/procurement/[id]/refreshInventory.ts](src/api/procurement/[id]/refreshInventory.ts)                                                                                                                                                                               | `procurement.catalog.fetch` |
 | `procurement.catalog.link`              | Link or unlink catalog items to each other                                   | [src/api/procurement/[id]/link.ts](src/api/procurement/[id]/link.ts), [src/api/procurement/[id]/unlink.ts](src/api/procurement/[id]/unlink.ts)                                                                                                                             | `procurement.catalog.fetch` |
 
+### ConnectWise Routes
+
+`GET /v1/cw/members` requires only authentication (any logged-in user) and does **not** require a specific permission node.
+
+`POST /v1/cw/callback/:secret/:resource` is intentionally unauthenticated for inbound ConnectWise callbacks and does **not** require a permission node.
+
+| Permission Node | Description                                                                     | Used In                                                  | Dependencies |
+| --------------- | ------------------------------------------------------------------------------- | -------------------------------------------------------- | ------------ |
+| _None_          | Fetch CW members (auth only)                                                    | [src/api/cw/fetchMembers.ts](src/api/cw/fetchMembers.ts) | N/A          |
+| _None_          | Inbound callback route; secured operationally (network controls / source trust) | [src/api/cw/callback.ts](src/api/cw/callback.ts)         | N/A          |
+
 ### Sales Permissions
 
 Permissions for accessing and managing sales opportunities. Opportunities are synced from ConnectWise and stored locally; sub-resources (products, notes, contacts) are fetched live from CW.
 
-| Permission Node                    | Description                                                                                                                            | Used In                                                                                                                                                                                                                                                                                                                        | Dependencies              |
+**WebSocket note:** The `/secure` socket event chain `opp:live_quote_preview` and `opp:live_quote_preview:<id>:data` is gated by `sales.opportunity.fetch`.
-| ---------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------- |
+
-| `sales.opportunity.fetch`          | Fetch a single opportunity and its CW sub-resources (products, notes, contacts)                                                        | [src/api/sales/[id]/fetch.ts](src/api/sales/[id]/fetch.ts), [src/api/sales/[id]/products.ts](src/api/sales/[id]/products.ts), [src/api/sales/[id]/notes.ts](src/api/sales/[id]/notes.ts), [src/api/sales/[id]/fetchNote.ts](src/api/sales/[id]/fetchNote.ts), [src/api/sales/[id]/contacts.ts](src/api/sales/[id]/contacts.ts) |                           |
+| Permission Node                              | Description                                                                                                                            | Used In                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Dependencies              |
-| `sales.opportunity.fetch.many`     | Fetch multiple opportunities (paginated/searchable), count, or opportunity types                                                       | [src/api/sales/fetchAll.ts](src/api/sales/fetchAll.ts), [src/api/sales/count.ts](src/api/sales/count.ts), [src/api/sales/fetchOpportunityTypes.ts](src/api/sales/fetchOpportunityTypes.ts)                                                                                                                                     |                           |
+| -------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------- |
-| `sales.opportunity.refresh`        | Refresh a single opportunity's local data from ConnectWise                                                                             | [src/api/sales/[id]/refresh.ts](src/api/sales/[id]/refresh.ts)                                                                                                                                                                                                                                                                 | `sales.opportunity.fetch` |
+| `sales.opportunity.fetch`                    | Fetch a single opportunity and its CW sub-resources (products, notes, contacts)                                                        | [src/api/sales/opportunities/[id]/fetch.ts](src/api/sales/opportunities/[id]/fetch.ts), [src/api/sales/opportunities/[id]/products/fetchAll.ts](src/api/sales/opportunities/[id]/products/fetchAll.ts), [src/api/sales/opportunities/[id]/notes/fetchAll.ts](src/api/sales/opportunities/[id]/notes/fetchAll.ts), [src/api/sales/opportunities/[id]/notes/fetch.ts](src/api/sales/opportunities/[id]/notes/fetch.ts), [src/api/sales/opportunities/[id]/contacts/fetchAll.ts](src/api/sales/opportunities/[id]/contacts/fetchAll.ts), [src/api/sockets/events/liveQuotePreview.ts](src/api/sockets/events/liveQuotePreview.ts) |                           |
-| `sales.opportunity.note.create`    | Create a new note on an opportunity                                                                                                    | [src/api/sales/[id]/createNote.ts](src/api/sales/[id]/createNote.ts)                                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.fetch.many`               | Fetch multiple opportunities (paginated/searchable), count, or opportunity types                                                       | [src/api/sales/opportunities/fetchAll.ts](src/api/sales/opportunities/fetchAll.ts), [src/api/sales/opportunities/count.ts](src/api/sales/opportunities/count.ts), [src/api/sales/opportunities/fetchTypes.ts](src/api/sales/opportunities/fetchTypes.ts)                                                                                                                                                                                                                                                                                                                                                                       |                           |
-| `sales.opportunity.note.update`    | Update an existing note on an opportunity                                                                                              | [src/api/sales/[id]/updateNote.ts](src/api/sales/[id]/updateNote.ts)                                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.refresh`                  | Refresh a single opportunity's local data from ConnectWise                                                                             | [src/api/sales/opportunities/[id]/refresh.ts](src/api/sales/opportunities/[id]/refresh.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | `sales.opportunity.fetch` |
-| `sales.opportunity.note.delete`    | Delete a note from an opportunity                                                                                                      | [src/api/sales/[id]/deleteNote.ts](src/api/sales/[id]/deleteNote.ts)                                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.update`                   | Update an opportunity's fields (rating, sales rep, company, contact, site, description, etc.) in ConnectWise                           | [src/api/sales/opportunities/[id]/update.ts](src/api/sales/opportunities/[id]/update.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | `sales.opportunity.fetch` |
-| `sales.opportunity.product.update` | Update products (forecast items) on an opportunity, including resequencing                                                             | [src/api/sales/[id]/resequenceProducts.ts](src/api/sales/[id]/resequenceProducts.ts)                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.create`                   | Create a new opportunity in ConnectWise                                                                                                | [src/api/sales/opportunities/create.ts](src/api/sales/opportunities/create.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |                           |
-| `sales.opportunity.product.add`    | Add a new product (forecast item) to an opportunity. Individual fields gated by `sales.opportunity.product.field.<field>` permissions. | [src/api/sales/[id]/addProduct.ts](src/api/sales/[id]/addProduct.ts)                                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.note.create`              | Create a new note on an opportunity                                                                                                    | [src/api/sales/opportunities/[id]/notes/create.ts](src/api/sales/opportunities/[id]/notes/create.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.note.update`              | Update an existing note on an opportunity                                                                                              | [src/api/sales/opportunities/[id]/notes/update.ts](src/api/sales/opportunities/[id]/notes/update.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.note.delete`              | Delete a note from an opportunity                                                                                                      | [src/api/sales/opportunities/[id]/notes/delete.ts](src/api/sales/opportunities/[id]/notes/delete.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.product.update`           | Update products (forecast items) on an opportunity, including resequencing                                                             | [src/api/sales/opportunities/[id]/products/resequence.ts](src/api/sales/opportunities/[id]/products/resequence.ts), [src/api/sales/opportunities/[id]/products/update.ts](src/api/sales/opportunities/[id]/products/update.ts), [src/api/sales/opportunities/[id]/products/cancel.ts](src/api/sales/opportunities/[id]/products/cancel.ts)                                                                                                                                                                                                                                                                                     | `sales.opportunity.fetch` |
+| `sales.opportunity.product.add`              | Add a new product (forecast item) to an opportunity. Individual fields gated by `sales.opportunity.product.field.<field>` permissions. | [src/api/sales/opportunities/[id]/products/add.ts](src/api/sales/opportunities/[id]/products/add.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | `sales.opportunity.fetch` |
+| `sales.opportunity.product.add.specialOrder` | Add one or more "SPECIAL ORDER" products via the dedicated special-order route.                                                        | [src/api/sales/opportunities/[id]/products/addSpecialOrder.ts](src/api/sales/opportunities/[id]/products/addSpecialOrder.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | `sales.opportunity.fetch` |
+| `sales.opportunity.product.add.labor`        | Add labor products via the dedicated labor route with Field/Tech catalog selection and labor pricing inputs.                           | [src/api/sales/opportunities/[id]/products/addLabor.ts](src/api/sales/opportunities/[id]/products/addLabor.ts), [src/api/sales/opportunities/[id]/products/laborOptions.ts](src/api/sales/opportunities/[id]/products/laborOptions.ts)                                                                                                                                                                                                                                                                                                                                                                                         | `sales.opportunity.fetch` |
+| `sales.opportunity.quote.fetch`              | Fetch all committed quotes for an opportunity.                                                                                         | [src/api/sales/opportunities/[id]/quotes/fetchAll.ts](src/api/sales/opportunities/[id]/quotes/fetchAll.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | `sales.opportunity.fetch` |
+| `sales.opportunity.quote.commit`             | Generate and store a finalized quote PDF for an opportunity with regeneration metadata and creator attribution.                        | [src/api/sales/opportunities/[id]/quotes/commit.ts](src/api/sales/opportunities/[id]/quotes/commit.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | `sales.opportunity.fetch` |
+| `sales.opportunity.quote.preview`            | Generate a preview-stamped quote PDF for an opportunity without storing it.                                                            | [src/api/sales/opportunities/[id]/quotes/preview.ts](src/api/sales/opportunities/[id]/quotes/preview.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | `sales.opportunity.fetch` |
+| `sales.opportunity.quote.download`           | Download a committed quote PDF. Each download is recorded with timestamp and user info.                                                | [src/api/sales/opportunities/[id]/quotes/download.ts](src/api/sales/opportunities/[id]/quotes/download.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | `sales.opportunity.fetch` |
+| `sales.opportunity.quote.fetch_downloads`    | Fetch download/print history for all quotes on an opportunity. Admin-level permission.                                                 | [src/api/sales/opportunities/[id]/quotes/fetchDownloads.ts](src/api/sales/opportunities/[id]/quotes/fetchDownloads.ts)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | `sales.opportunity.fetch` |
+| `sales.opportunity.view_margin`              | View margin and markup data on opportunity products. Controls visibility of margin %, markup %, and related progress bars in the UI.   | UI-only (client-side gate)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | `sales.opportunity.fetch` |
+| `sales.opportunity.view_cost`                | View cost data on opportunity products. Controls visibility of unit cost, total cost, and recurring cost in the UI.                    | UI-only (client-side gate)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | `sales.opportunity.fetch` |
 
 <details>
 <summary><strong>Field-level permissions for <code>sales.opportunity.product.add</code></strong></summary>
@@ -339,6 +363,7 @@ All fetch and fetchAll routes gate response object keys using `processObjectValu
 | `obj.opportunity.site`               | View site                       |
 | `obj.opportunity.customerPO`         | View customer PO                |
 | `obj.opportunity.totalSalesTax`      | View total sales tax            |
+| `obj.opportunity.probability`        | View probability percentage     |
 | `obj.opportunity.location`           | View location                   |
 | `obj.opportunity.department`         | View department                 |
 | `obj.opportunity.expectedCloseDate`  | View expected close date        |

bun.lock

@@ -19,6 +19,8 @@
         "ioredis": "^5.10.0",
         "jsonwebtoken": "^9.0.3",
         "keypair": "^1.0.4",
+        "pdf-lib": "^1.17.1",
+        "pdfmake": "^0.3.5",
         "prisma": "^7.3.0",
         "socket.io": "^4.8.3",
         "zod": "^4.3.6",
@@ -62,6 +64,10 @@
 
     "@mrleebo/prisma-ast": ["@mrleebo/prisma-ast@0.13.1", "", { "dependencies": { "chevrotain": "^10.5.0", "lilconfig": "^2.1.0" } }, "sha512-XyroGQXcHrZdvmrGJvsA9KNeOOgGMg1Vg9OlheUsBOSKznLMDl+YChxbkboRHvtFYJEMRYmlV3uoo/njCw05iw=="],
 
+    "@pdf-lib/standard-fonts": ["@pdf-lib/standard-fonts@1.0.0", "", { "dependencies": { "pako": "^1.0.6" } }, "sha512-hU30BK9IUN/su0Mn9VdlVKsWBS6GyhVfqjwl1FjZN4TxP6cCw0jP2w7V3Hf5uX7M0AZJ16vey9yE0ny7Sa59ZA=="],
+
+    "@pdf-lib/upng": ["@pdf-lib/upng@1.0.1", "", { "dependencies": { "pako": "^1.0.10" } }, "sha512-dQK2FUMQtowVP00mtIksrlZhdFXQZPC+taih1q4CvPZ5vqdxR/LKBaFg0oAfzd1GlHZXXSPdQfzQnt+ViGvEIQ=="],
+
     "@prisma/adapter-pg": ["@prisma/adapter-pg@7.3.0", "", { "dependencies": { "@prisma/driver-adapter-utils": "7.3.0", "pg": "^8.16.3", "postgres-array": "3.0.4" } }, "sha512-iuYQMbIPO6i9O45Fv8TB7vWu00BXhCaNAShenqF7gLExGDbnGp5BfFB4yz1K59zQ59jF6tQ9YHrg0P6/J3OoLg=="],
 
     "@prisma/client": ["@prisma/client@7.3.0", "", { "dependencies": { "@prisma/client-runtime-utils": "7.3.0" }, "peerDependencies": { "prisma": "*", "typescript": ">=5.4.0" }, "optionalPeers": ["prisma", "typescript"] }, "sha512-FXBIxirqQfdC6b6HnNgxGmU7ydCPEPk7maHMOduJJfnTP+MuOGa15X4omjR/zpPUUpm8ef/mEFQjJudOGkXFcQ=="],
@@ -96,6 +102,8 @@
 
     "@standard-schema/spec": ["@standard-schema/spec@1.1.0", "", {}, "sha512-l2aFy5jALhniG5HgqrD6jXLi/rUWrKvqN/qJx6yoJsgKhblVd+iqqU4RCXavm/jPityDo5TCvKMnpjKnOriy0w=="],
 
+    "@swc/helpers": ["@swc/helpers@0.5.19", "", { "dependencies": { "tslib": "^2.8.0" } }, "sha512-QamiFeIK3txNjgUTNppE6MiG3p7TdninpZu0E0PbqVh1a9FNLT2FRhisaa4NcaX52XVhA5l7Pk58Ft7Sqi/2sA=="],
+
     "@types/bun": ["@types/bun@1.3.6", "", { "dependencies": { "bun-types": "1.3.6" } }, "sha512-uWCv6FO/8LcpREhenN1d1b6fcspAB+cefwD7uti8C8VffIv0Um08TKMn98FynpTiU38+y2dUO55T11NgDt8VAA=="],
 
     "@types/cors": ["@types/cors@2.8.19", "", { "dependencies": { "@types/node": "*" } }, "sha512-mFNylyeyqN93lfe/9CSxOGREz8cpzAhH+E93xJ4xWQf62V8sQ/24reV2nyzUWM6H6Xji+GGHpkbLe7pVoUEskg=="],
@@ -116,10 +124,14 @@
 
     "axios": ["axios@1.13.3", "", { "dependencies": { "follow-redirects": "^1.15.6", "form-data": "^4.0.4", "proxy-from-env": "^1.1.0" } }, "sha512-ERT8kdX7DZjtUm7IitEyV7InTHAF42iJuMArIiDIV5YtPanJkgw4hw5Dyg9fh0mihdWNn1GKaeIWErfe56UQ1g=="],
 
+    "base64-js": ["base64-js@0.0.8", "", {}, "sha512-3XSA2cR/h/73EzlXXdU6YNycmYI7+kicTxks4eJg2g39biHR84slg2+des+p7iHYhbRg/udIS4TD53WabcOUkw=="],
+
     "base64id": ["base64id@2.0.0", "", {}, "sha512-lGe34o6EHj9y3Kts9R4ZYs/Gr+6N7MCaMlIFA3F1R2O5/m7K06AxfSeO5530PEERE6/WyEg3lsuyw4GHlPZHog=="],
 
     "blakets": ["blakets@0.1.12", "", { "dependencies": { "@prokopschield/argv": "^0.1.0-2" }, "bin": { "blake": "lib/demo.js", "blake2b": "lib/cli.js", "blake2s": "lib/cli.js", "blakejs": "lib/demo.js", "blakets": "lib/demo.js" } }, "sha512-ReOnLTDRlbExlTXbJZoA2xkvhzauJ7ldpvhKnb1cUNw8gdAHWHWOWG8XMjwpxQmmEZCDAR7VZiM5BYTUSOLVrw=="],
 
+    "brotli": ["brotli@1.3.3", "", { "dependencies": { "base64-js": "^1.1.2" } }, "sha512-oTKjJdShmDuGW94SyyaoQvAjf30dZaHnjJ8uAF+u2/vGJkJbJPJAT1gDiOJP5v1Zb6f9KEyW/1HpuaWIXtGHPg=="],
+
     "buffer-equal-constant-time": ["buffer-equal-constant-time@1.0.1", "", {}, "sha512-zRpUiDwd/xk6ADqPMATG8vc9VPrkck7T07OIx0gnjmJAnHnTVXNQG3vfvWNuiZIkwu9KrKdA1iJKfsfTVxE6NA=="],
 
     "bun-types": ["bun-types@1.3.6", "", { "dependencies": { "@types/node": "*" } }, "sha512-OlFwHcnNV99r//9v5IIOgQ9Uk37gZqrNMCcqEaExdkVq3Avwqok1bJFmvGMCkCE0FqzdY8VMOZpfpR3lwI+CsQ=="],
@@ -134,6 +146,8 @@
 
     "citty": ["citty@0.1.6", "", { "dependencies": { "consola": "^3.2.3" } }, "sha512-tskPPKEs8D2KPafUypv2gxwJP8h/OaJmC82QQGGDQcHvXX43xF2VDACcJVmZ0EuSxkpO9Kc4MlrA3q0+FG58AQ=="],
 
+    "clone": ["clone@2.1.2", "", {}, "sha512-3Pe/CF1Nn94hyhIYpjtiLhdCoEoz0DqQ+988E9gmeEdQZlojxnOb74wctFyuwWQHzqyf9X7C7MG8juUpqBJT8w=="],
+
     "cluster-key-slot": ["cluster-key-slot@1.1.2", "", {}, "sha512-RMr0FhtfXemyinomL4hrWcYJxmX6deFdCxpJzhDttxgO1+bcCnkk+9drydLVDmAMG7NE6aN/fl4F7ucU/90gAA=="],
 
     "combined-stream": ["combined-stream@1.0.8", "", { "dependencies": { "delayed-stream": "~1.0.0" } }, "sha512-FQN4MRfuJeHf7cBbBMJFXhKSDq+2kAArBlmRBvcvFE5BB1HZKXtSFASDhdlz9zOYwxh8lDdnvmMOe/+5cdoEdg=="],
@@ -148,6 +162,8 @@
 
     "cross-spawn": ["cross-spawn@7.0.6", "", { "dependencies": { "path-key": "^3.1.0", "shebang-command": "^2.0.0", "which": "^2.0.1" } }, "sha512-uV2QOWP2nWzsy2aMp8aRibhi9dlzF5Hgh5SHaB9OiTGEyDTiJJyx0uy51QXdyWbtAHNua4XJzUKca3OzKUd3vA=="],
 
+    "crypto-js": ["crypto-js@4.2.0", "", {}, "sha512-KALDyEYgpY+Rlob/iriUtjV6d5Eq+Y191A5g4UqLAi8CyGP9N1+FdVbkc1SxKc2r4YAYqG8JzO2KGL+AizD70Q=="],
+
     "csstype": ["csstype@3.2.3", "", {}, "sha512-z1HGKcYy2xA8AGQfwrn0PAy+PB7X/GSj3UVJW9qKyn43xWa+gl5nXmU4qqLMRzWVLFC8KusUX8T/0kCiOYpAIQ=="],
 
     "cuid": ["cuid@3.0.0", "", {}, "sha512-WZYYkHdIDnaxdeP8Misq3Lah5vFjJwGuItJuV+tvMafosMzw0nF297T7mrm8IOWiPJkV6gc7sa8pzx27+w25Zg=="],
@@ -164,6 +180,8 @@
 
     "destr": ["destr@2.0.5", "", {}, "sha512-ugFTXCtDZunbzasqBxrK93Ik/DRYsO6S/fedkWEMKqt04xZ4csmnmwGDBAb07QWNaGMAmnTIemsYZCksjATwsA=="],
 
+    "dfa": ["dfa@1.2.0", "", {}, "sha512-ED3jP8saaweFTjeGX8HQPjeC1YYyZs98jGNZx6IiBvxW7JG5v492kamAQB3m2wop07CvU/RQmzcKr6bgcC5D/Q=="],
+
     "dotenv": ["dotenv@16.6.1", "", {}, "sha512-uBq4egWHTcTt33a72vpSG0z3HnPuIl6NqYcTrKEg2azoEyl2hpW0zqlxysq2pK9HlDIHyHyakeYaYnSAwd8bow=="],
 
     "dunder-proto": ["dunder-proto@1.0.1", "", { "dependencies": { "call-bind-apply-helpers": "^1.0.1", "es-errors": "^1.3.0", "gopd": "^1.2.0" } }, "sha512-KIN/nDJBQRcXw0MLVhZE9iQHmG68qAVIBg9CqmUYjmQIhgij9U5MFvrqkUL5FbtyyzZuOeOt0zdeRe4UY7ct+A=="],
@@ -190,8 +208,12 @@
 
     "fast-check": ["fast-check@3.23.2", "", { "dependencies": { "pure-rand": "^6.1.0" } }, "sha512-h5+1OzzfCC3Ef7VbtKdcv7zsstUQwUDlYpUTvjeUsJAssPgLn7QzbboPtL5ro04Mq0rPOsMzl7q5hIbRs2wD1A=="],
 
+    "fast-deep-equal": ["fast-deep-equal@3.1.3", "", {}, "sha512-f3qQ9oQy9j2AhBe/H9VC91wLmKBCCU/gDOnKNAYG5hswO7BLKj09Hc5HYNz9cGI++xlpDCIgDaitVs03ATR84Q=="],
+
     "follow-redirects": ["follow-redirects@1.15.11", "", {}, "sha512-deG2P0JfjrTxl50XGCDyfI97ZGVCxIpfKYmfyrQ54n5FO/0gfIES8C/Psl6kWVDolizcaaxZJnTS0QSMxvnsBQ=="],
 
+    "fontkit": ["fontkit@2.0.4", "", { "dependencies": { "@swc/helpers": "^0.5.12", "brotli": "^1.3.2", "clone": "^2.1.2", "dfa": "^1.2.0", "fast-deep-equal": "^3.1.3", "restructure": "^3.0.0", "tiny-inflate": "^1.0.3", "unicode-properties": "^1.4.0", "unicode-trie": "^2.0.0" } }, "sha512-syetQadaUEDNdxdugga9CpEYVaQIxOwk7GlwZWWZ19//qW4zE5bknOKeMBDYAASwnpaSHKJITRLMF9m1fp3s6g=="],
+
     "foreground-child": ["foreground-child@3.3.1", "", { "dependencies": { "cross-spawn": "^7.0.6", "signal-exit": "^4.0.1" } }, "sha512-gIXjKqtFuWEgzFRJA9WCQeSJLZDjgJUOMCMzxtvFq/37KojM1BFGufqsCy0r4qSQmYLsZYMeyRqzIWOMup03sw=="],
 
     "form-data": ["form-data@4.0.5", "", { "dependencies": { "asynckit": "^0.4.0", "combined-stream": "^1.0.8", "es-set-tostringtag": "^2.1.0", "hasown": "^2.0.2", "mime-types": "^2.1.12" } }, "sha512-8RipRLol37bNs2bhoV67fiTEvdTrbMUYcFTiy3+wuuOnUog2QBHCZWXDRijWQfAkhBj2Uf5UnVaiWwA5vdd82w=="],
@@ -236,6 +258,8 @@
 
     "jiti": ["jiti@2.6.1", "", { "bin": { "jiti": "lib/jiti-cli.mjs" } }, "sha512-ekilCSN1jwRvIbgeg/57YFh8qQDNbwDb9xT/qu2DAHbFFZUicIl4ygVaAvzveMhMVr3LnpSKTNnwt8PoOfmKhQ=="],
 
+    "jpeg-exif": ["jpeg-exif@1.1.4", "", {}, "sha512-a+bKEcCjtuW5WTdgeXFzswSrdqi0jk4XlEtZlx5A94wCoBpFjfFTbo/Tra5SpNCl/YFZPvcV1dJc+TAYeg6ROQ=="],
+
     "jsonwebtoken": ["jsonwebtoken@9.0.3", "", { "dependencies": { "jws": "^4.0.1", "lodash.includes": "^4.3.0", "lodash.isboolean": "^3.0.3", "lodash.isinteger": "^4.0.4", "lodash.isnumber": "^3.0.3", "lodash.isplainobject": "^4.0.6", "lodash.isstring": "^4.0.1", "lodash.once": "^4.0.0", "ms": "^2.1.1", "semver": "^7.5.4" } }, "sha512-MT/xP0CrubFRNLNKvxJ2BYfy53Zkm++5bX9dtuPbqAeQpTVe0MQTFhao8+Cp//EmJp244xt6Drw/GVEGCUj40g=="],
 
     "jwa": ["jwa@2.0.1", "", { "dependencies": { "buffer-equal-constant-time": "^1.0.1", "ecdsa-sig-formatter": "1.0.11", "safe-buffer": "^5.0.1" } }, "sha512-hRF04fqJIP8Abbkq5NKGN0Bbr3JxlQ+qhZufXVr0DvujKy93ZCbXZMHDL4EOtodSbCWxOqR8MS1tXA5hwqCXDg=="],
@@ -246,6 +270,8 @@
 
     "lilconfig": ["lilconfig@2.1.0", "", {}, "sha512-utWOt/GHzuUxnLKxB6dk81RoOeoNeHgbrXiuGk4yyF5qlRz+iIVWu56E2fqGHFrXz0QNUhLB/8nKqvRH66JKGQ=="],
 
+    "linebreak": ["linebreak@1.1.0", "", { "dependencies": { "base64-js": "0.0.8", "unicode-trie": "^2.0.0" } }, "sha512-MHp03UImeVhB7XZtjd0E4n6+3xr5Dq/9xI/5FptGk5FrbDR3zagPa2DS6U8ks/3HjbKWG9Q1M2ufOzxV2qLYSQ=="],
+
     "lodash": ["lodash@4.17.21", "", {}, "sha512-v2kDEe57lecTulaDIuNTPy3Ry4gLGJ6Z1O3vE1krgXZNrsQ+LFTGHVxVjcXPs17LhbZVGedAJv8XZ1tvj5FvSg=="],
 
     "lodash.defaults": ["lodash.defaults@4.2.0", "", {}, "sha512-qjxPLHd3r5DnsdGacqOMU6pb/avJzdh9tFX2ymgoZE27BmjXrNy/y4LoaiTeAb+O3gL8AfpJGtqfX/ae2leYYQ=="],
@@ -292,10 +318,18 @@
 
     "ohash": ["ohash@2.0.11", "", {}, "sha512-RdR9FQrFwNBNXAr4GixM8YaRZRJ5PUWbKYbE5eOsrwAjJW0q2REGcf79oYPsLyskQCZG1PLN+S/K1V00joZAoQ=="],
 
+    "pako": ["pako@1.0.11", "", {}, "sha512-4hLB8Py4zZce5s4yd9XzopqwVv/yGNhV1Bl8NTmCq1763HeK2+EwVTv+leGeL13Dnh2wfbqowVPXCIO0z4taYw=="],
+
     "path-key": ["path-key@3.1.1", "", {}, "sha512-ojmeN0qd+y0jszEtoY48r0Peq5dwMEkIlCOu6Q5f41lfkswXuKtYrhgoTpLnyIcHm24Uhqx+5Tqm2InSwLhE6Q=="],
 
     "pathe": ["pathe@2.0.3", "", {}, "sha512-WUjGcAqP1gQacoQe+OBJsFA7Ld4DyXuUIjZ5cc75cLHvJ7dtNsTugphxIADwspS+AraAUePCKrSVtPLFj/F88w=="],
 
+    "pdf-lib": ["pdf-lib@1.17.1", "", { "dependencies": { "@pdf-lib/standard-fonts": "^1.0.0", "@pdf-lib/upng": "^1.0.1", "pako": "^1.0.11", "tslib": "^1.11.1" } }, "sha512-V/mpyJAoTsN4cnP31vc0wfNA1+p20evqqnap0KLoRUN0Yk/p3wN52DOEsL4oBFcLdb76hlpKPtzJIgo67j/XLw=="],
+
+    "pdfkit": ["pdfkit@0.17.2", "", { "dependencies": { "crypto-js": "^4.2.0", "fontkit": "^2.0.4", "jpeg-exif": "^1.1.4", "linebreak": "^1.1.0", "png-js": "^1.0.0" } }, "sha512-UnwF5fXy08f0dnp4jchFYAROKMNTaPqb/xgR8GtCzIcqoTnbOqtp3bwKvO4688oHI6vzEEs8Q6vqqEnC5IUELw=="],
+
+    "pdfmake": ["pdfmake@0.3.5", "", { "dependencies": { "linebreak": "^1.1.0", "pdfkit": "^0.17.2", "xmldoc": "^2.0.3" } }, "sha512-DR7jRrK4lk7UiRT6pi+NeWhW1ToTsL2Y8CH+bFKNYz3M7agIVgeCtwARveEORhCAqoG3AUDrN318xU/lkOr1Bg=="],
+
     "perfect-debounce": ["perfect-debounce@1.0.0", "", {}, "sha512-xCy9V055GLEqoFaHoC1SoLIaLmWctgCUaBaWxDZ7/Zx4CTyX7cJQLJOok/orfjZAh9kEYpjJa4d0KcJmCbctZA=="],
 
     "pg": ["pg@8.17.2", "", { "dependencies": { "pg-connection-string": "^2.10.1", "pg-pool": "^3.11.0", "pg-protocol": "^1.11.0", "pg-types": "2.2.0", "pgpass": "1.0.5" }, "optionalDependencies": { "pg-cloudflare": "^1.3.0" }, "peerDependencies": { "pg-native": ">=3.0.1" }, "optionalPeers": ["pg-native"] }, "sha512-vjbKdiBJRqzcYw1fNU5KuHyYvdJ1qpcQg1CeBrHFqV1pWgHeVR6j/+kX0E1AAXfyuLUGY1ICrN2ELKA/z2HWzw=="],
@@ -316,6 +350,8 @@
 
     "pkg-types": ["pkg-types@2.3.0", "", { "dependencies": { "confbox": "^0.2.2", "exsolve": "^1.0.7", "pathe": "^2.0.3" } }, "sha512-SIqCzDRg0s9npO5XQ3tNZioRY1uK06lA41ynBC1YmFTmnY6FjUjVt6s4LoADmwoig1qqD0oK8h1p/8mlMx8Oig=="],
 
+    "png-js": ["png-js@1.0.0", "", {}, "sha512-k+YsbhpA9e+EFfKjTCH3VW6aoKlyNYI6NYdTfDL4CIvFnvsuO84ttonmZE7rc+v23SLTH8XX+5w/Ak9v0xGY4g=="],
+
     "postgres": ["postgres@3.4.7", "", {}, "sha512-Jtc2612XINuBjIl/QTWsV5UvE8UHuNblcO3vVADSrKsrc6RqGX6lOW1cEo3CM2v0XG4Nat8nI+YM7/f26VxXLw=="],
 
     "postgres-array": ["postgres-array@3.0.4", "", {}, "sha512-nAUSGfSDGOaOAEGwqsRY27GPOea7CNipJPOA7lPbdEpx5Kg3qzdP0AaWC5MlhTWV9s4hFX39nomVZ+C4tnGOJQ=="],
@@ -350,12 +386,16 @@
 
     "remeda": ["remeda@2.33.4", "", {}, "sha512-ygHswjlc/opg2VrtiYvUOPLjxjtdKvjGz1/plDhkG66hjNjFr1xmfrs2ClNFo/E6TyUFiwYNh53bKV26oBoMGQ=="],
 
+    "restructure": ["restructure@3.0.2", "", {}, "sha512-gSfoiOEA0VPE6Tukkrr7I0RBdE0s7H1eFCDBk05l1KIQT1UIKNc5JZy6jdyW6eYH3aR3g5b3PuL77rq0hvwtAw=="],
+
     "retry": ["retry@0.12.0", "", {}, "sha512-9LkiTwjUh6rT555DtE9rTX+BKByPfrMzEAtnlEtdEwr3Nkffwiihqe2bWADg+OQRjt9gl6ICdmB/ZFDCGAtSow=="],
 
     "safe-buffer": ["safe-buffer@5.2.1", "", {}, "sha512-rp3So07KcdmmKbGvgaNxQSJr7bGVSVk5S9Eq1F+ppbRo70+YeaDxkw5Dd8NPN+GD6bjnYm2VuPuCXmpuYvmCXQ=="],
 
     "safer-buffer": ["safer-buffer@2.1.2", "", {}, "sha512-YZo3K82SD7Riyi0E1EQPojLz7kpepnSQI9IyPbHHg1XXXevb5dJI7tpyN2ADxGcQbHG7vcyRHk0cbwqcQriUtg=="],
 
+    "sax": ["sax@1.5.0", "", {}, "sha512-21IYA3Q5cQf089Z6tgaUTr7lDAyzoTPx5HRtbhsME8Udispad8dC/+sziTNugOEx54ilvatQ9YCzl4KQLPcRHA=="],
+
     "scheduler": ["scheduler@0.27.0", "", {}, "sha512-eNv+WrVbKu1f3vbYJT/xtiF5syA5HPIMtf9IgY/nKg0sWqzAUEvqY/xm7OcZc/qafLx/iO9FgOmeSAp4v5ti/Q=="],
 
     "semver": ["semver@7.7.3", "", { "bin": { "semver": "bin/semver.js" } }, "sha512-SdsKMrI9TdgjdweUSR9MweHA4EJ8YxHn8DFaDisvhVlUOe4BF1tLD7GAj0lIqWVl+dPb/rExr0Btby5loQm20Q=="],
@@ -382,12 +422,20 @@
 
     "std-env": ["std-env@3.10.0", "", {}, "sha512-5GS12FdOZNliM5mAOxFRg7Ir0pWz8MdpYm6AY6VPkGpbA7ZzmbzNcBJQ0GPvvyWgcY7QAhCgf9Uy89I03faLkg=="],
 
+    "tiny-inflate": ["tiny-inflate@1.0.3", "", {}, "sha512-pkY1fj1cKHb2seWDy0B16HeWyczlJA9/WW3u3c4z/NiWDsO3DOU5D7nhTLE9CF0yXv/QZFY7sEJmj24dK+Rrqw=="],
+
     "tinyexec": ["tinyexec@1.0.2", "", {}, "sha512-W/KYk+NFhkmsYpuHq5JykngiOCnxeVL8v8dFnqxSD8qEEdRfXk1SDM6JzNqcERbcGYj9tMrDQBYV9cjgnunFIg=="],
 
+    "tslib": ["tslib@1.14.1", "", {}, "sha512-Xni35NKzjgMrwevysHTCArtLDpPvye8zV/0E4EyYn43P7/7qvQwPh9BGkHewbMulVntbigmcT7rdX3BNo9wRJg=="],
+
     "typescript": ["typescript@5.9.3", "", { "bin": { "tsc": "bin/tsc", "tsserver": "bin/tsserver" } }, "sha512-jl1vZzPDinLr9eUt3J/t7V6FgNEw9QjvBPdysz9KfQDD41fQrC2Y4vKQdiaUpFT4bXlb1RHhLpp8wtm6M5TgSw=="],
 
     "undici-types": ["undici-types@7.16.0", "", {}, "sha512-Zz+aZWSj8LE6zoxD+xrjh4VfkIG8Ya6LvYkZqtUQGJPZjYl53ypCaUwWqo7eI0x66KBGeRo+mlBEkMSeSZ38Nw=="],
 
+    "unicode-properties": ["unicode-properties@1.4.1", "", { "dependencies": { "base64-js": "^1.3.0", "unicode-trie": "^2.0.0" } }, "sha512-CLjCCLQ6UuMxWnbIylkisbRj31qxHPAurvena/0iwSVbQ2G1VY5/HjV0IRabOEbDHlzZlRdCrD4NhB0JtU40Pg=="],
+
+    "unicode-trie": ["unicode-trie@2.0.0", "", { "dependencies": { "pako": "^0.2.5", "tiny-inflate": "^1.0.0" } }, "sha512-x7bc76x0bm4prf1VLg79uhAzKw8DVboClSN5VxJuQ+LKDOVEW9CdH+VY7SP+vX7xCYQqzzgQpFqz15zeLvAtZQ=="],
+
     "uuid": ["uuid@8.3.2", "", { "bin": { "uuid": "dist/bin/uuid" } }, "sha512-+NYs2QeMWy+GWFOEm9xnn6HCDp0l7QBD7ml8zLUmJ+93Q5NF0NocErnwkTkXVFNiX3/fpC6afS8Dhb/gz7R7eg=="],
 
     "valibot": ["valibot@1.2.0", "", { "peerDependencies": { "typescript": ">=5" }, "optionalPeers": ["typescript"] }, "sha512-mm1rxUsmOxzrwnX5arGS+U4T25RdvpPjPN4yR0u9pUBov9+zGVtO84tif1eY4r6zWxVxu3KzIyknJy3rxfRZZg=="],
@@ -398,6 +446,8 @@
 
     "ws": ["ws@8.18.3", "", { "peerDependencies": { "bufferutil": "^4.0.1", "utf-8-validate": ">=5.0.2" }, "optionalPeers": ["bufferutil", "utf-8-validate"] }, "sha512-PEIGCY5tSlUt50cqyMXfCzX+oOPqN0vuGqWzbcJ2xvnkzkq46oOpz7dQaTDBdfICb4N14+GARUDw2XV2N4tvzg=="],
 
+    "xmldoc": ["xmldoc@2.0.3", "", { "dependencies": { "sax": "^1.4.3" } }, "sha512-6gRk4NY/Jvg67xn7OzJuxLRsGgiXBaPUQplVJ/9l99uIugxh4FTOewYz5ic8WScj7Xx/2WvhENiQKwkK9RpE4w=="],
+
     "xtend": ["xtend@4.0.2", "", {}, "sha512-LKYU1iAXJXUgAXn9URjiu+MWhyUXHsvfp7mcuYm9dSUKK0/CjtrUwFAxD82/mCWbtLsGjFIad0wIsod4zrTAEQ=="],
 
     "zeptomatch": ["zeptomatch@2.1.0", "", { "dependencies": { "grammex": "^3.1.11", "graphmatch": "^1.1.0" } }, "sha512-KiGErG2J0G82LSpniV0CtIzjlJ10E04j02VOudJsPyPwNZgGnRKQy7I1R7GMyg/QswnE4l7ohSGrQbQbjXPPDA=="],
@@ -414,10 +464,18 @@
 
     "@prisma/get-platform/@prisma/debug": ["@prisma/debug@7.2.0", "", {}, "sha512-YSGTiSlBAVJPzX4ONZmMotL+ozJwQjRmZweQNIq/ER0tQJKJynNkRB3kyvt37eOfsbMCXk3gnLF6J9OJ4QWftw=="],
 
+    "@swc/helpers/tslib": ["tslib@2.8.1", "", {}, "sha512-oJFu94HQb+KVduSUQL7wnpmqnfmLsOA/nAh6b6EH0wCEoK0/mPeXU6c3wKDV83MkOuHPRHtSXKKU99IBazS/2w=="],
+
+    "brotli/base64-js": ["base64-js@1.5.1", "", {}, "sha512-AKpaYlHn8t4SVbOHCy+b5+KKgvR4vrsD8vbvrbiQJps7fKDTkjkDry6ji0rUJjC0kzbNePLwzxq8iypo41qeWA=="],
+
     "nypm/citty": ["citty@0.2.0", "", {}, "sha512-8csy5IBFI2ex2hTVpaHN2j+LNE199AgiI7y4dMintrr8i0lQiFn+0AWMZrWdHKIgMOer65f8IThysYhoReqjWA=="],
 
     "pg-types/postgres-array": ["postgres-array@2.0.0", "", {}, "sha512-VpZrUqU5A69eQyW2c5CA1jtLecCsN2U/bD6VilrFDWq5+5UIEVO7nazS3TEcHf1zuPYO/sqGvUvW62g86RXZuA=="],
 
     "proper-lockfile/signal-exit": ["signal-exit@3.0.7", "", {}, "sha512-wnD2ZE+l+SPC/uoS0vXeE9L1+0wuaMqKlfz9AMUo38JsyLSBWSFcHR1Rri62LZc12vLr1gb3jl7iwQhgwpAbGQ=="],
+
+    "unicode-properties/base64-js": ["base64-js@1.5.1", "", {}, "sha512-AKpaYlHn8t4SVbOHCy+b5+KKgvR4vrsD8vbvrbiQJps7fKDTkjkDry6ji0rUJjC0kzbNePLwzxq8iypo41qeWA=="],
+
+    "unicode-trie/pako": ["pako@0.2.9", "", {}, "sha512-NUcwaKxUxWrZLpDG+z/xZaCgQITkA/Dv4V/T6bw7VON6l1Xz/VnrBqrYjZQ12TamKHzITTfOEIYUj48y2KXImA=="],
   }
 }

debug-scripts/analyze-cw-calls.py

@@ -0,0 +1,307 @@
+#!/usr/bin/env python3
+"""
+Analyze ConnectWise API call logs.
+
+Looks for the most recent log file in cw-api-logs/ by default,
+or accepts an explicit path as an argument.
+
+Usage:
+    python3 analyze-cw-calls.py                          # latest file in cw-api-logs/
+    python3 analyze-cw-calls.py cw-api-logs/specific.jsonl
+"""
+
+import json
+import sys
+import os
+import glob
+import statistics
+from collections import Counter, defaultdict
+from datetime import datetime, timedelta
+
+# ── Colours ──────────────────────────────────────────────────────────────────
+
+RED = "\033[91m"
+GREEN = "\033[92m"
+YELLOW = "\033[93m"
+CYAN = "\033[96m"
+BOLD = "\033[1m"
+DIM = "\033[2m"
+RESET = "\033[0m"
+
+def colour_duration(ms: float) -> str:
+    if ms >= 10_000:
+        return f"{RED}{ms:,.0f}ms{RESET}"
+    if ms >= 5_000:
+        return f"{YELLOW}{ms:,.0f}ms{RESET}"
+    return f"{GREEN}{ms:,.0f}ms{RESET}"
+
+def header(title: str) -> str:
+    return f"\n{BOLD}{CYAN}{'─' * 60}\n  {title}\n{'─' * 60}{RESET}"
+
+# ── Resolve log file ────────────────────────────────────────────────────────
+
+def find_latest_log() -> str:
+    """Find the most recent .jsonl file in cw-api-logs/."""
+    log_dir = os.path.join(os.getcwd(), "cw-api-logs")
+    files = sorted(glob.glob(os.path.join(log_dir, "*.jsonl")))
+    if not files:
+        print(f"{RED}No log files found in cw-api-logs/{RESET}")
+        print(f"Run {BOLD}bun run dev:log{RESET} to start logging CW API calls.")
+        sys.exit(1)
+    return files[-1]
+
+if len(sys.argv) > 1:
+    log_path = sys.argv[1]
+else:
+    log_path = find_latest_log()
+
+print(f"{DIM}Reading: {log_path}{RESET}")
+
+entries = []
+parse_errors = 0
+with open(log_path) as f:
+    for line in f:
+        line = line.strip()
+        if not line:
+            continue
+        try:
+            entries.append(json.loads(line))
+        except json.JSONDecodeError:
+            parse_errors += 1
+
+if not entries:
+    print("No entries found. Check the log file path.")
+    sys.exit(1)
+
+# ── Derived fields ───────────────────────────────────────────────────────────
+
+durations = [e["durationMs"] for e in entries]
+errors = [e for e in entries if e.get("error")]
+successes = [e for e in entries if not e.get("error")]
+timestamps = [datetime.fromisoformat(e["timestamp"].replace("Z", "+00:00")) for e in entries]
+
+time_span = (timestamps[-1] - timestamps[0]) if len(timestamps) > 1 else timedelta(0)
+
+# Normalise the URL to a route pattern for grouping
+def normalise_url(url: str) -> str:
+    parts = url.split("?")[0].rstrip("/").split("/")
+    normalised = []
+    for p in parts:
+        if p.isdigit():
+            normalised.append(":id")
+        else:
+            normalised.append(p)
+    return "/".join(normalised)
+
+# ── 1. Overview ──────────────────────────────────────────────────────────────
+
+print(header("OVERVIEW"))
+print(f"  Log file        : {log_path}")
+print(f"  Total calls     : {BOLD}{len(entries):,}{RESET}")
+print(f"  Successes       : {GREEN}{len(successes):,}{RESET}")
+print(f"  Failures        : {RED}{len(errors):,}{RESET}  ({len(errors)/len(entries)*100:.1f}%)")
+print(f"  Time span       : {time_span}")
+if time_span.total_seconds() > 0:
+    rps = len(entries) / time_span.total_seconds()
+    print(f"  Avg req/sec     : {rps:.2f}")
+if parse_errors:
+    print(f"  Parse errors    : {YELLOW}{parse_errors}{RESET}")
+
+# ── 2. Duration stats ───────────────────────────────────────────────────────
+
+print(header("DURATION STATS (all calls)"))
+sorted_dur = sorted(durations)
+p50 = sorted_dur[len(sorted_dur) * 50 // 100]
+p90 = sorted_dur[len(sorted_dur) * 90 // 100]
+p95 = sorted_dur[len(sorted_dur) * 95 // 100]
+p99 = sorted_dur[len(sorted_dur) * 99 // 100]
+
+print(f"  Min             : {colour_duration(min(durations))}")
+print(f"  Max             : {colour_duration(max(durations))}")
+print(f"  Mean            : {colour_duration(statistics.mean(durations))}")
+print(f"  Median (p50)    : {colour_duration(p50)}")
+print(f"  p90             : {colour_duration(p90)}")
+print(f"  p95             : {colour_duration(p95)}")
+print(f"  p99             : {colour_duration(p99)}")
+print(f"  Std dev         : {statistics.stdev(durations):,.0f}ms" if len(durations) > 1 else "")
+
+# Duration buckets
+buckets = {"<500ms": 0, "500ms-1s": 0, "1-3s": 0, "3-5s": 0, "5-10s": 0, "10-20s": 0, "20s+": 0}
+for d in durations:
+    if d < 500: buckets["<500ms"] += 1
+    elif d < 1000: buckets["500ms-1s"] += 1
+    elif d < 3000: buckets["1-3s"] += 1
+    elif d < 5000: buckets["3-5s"] += 1
+    elif d < 10000: buckets["5-10s"] += 1
+    elif d < 20000: buckets["10-20s"] += 1
+    else: buckets["20s+"] += 1
+
+print(f"\n  {BOLD}Distribution:{RESET}")
+max_bar = 40
+max_count = max(buckets.values()) if buckets else 1
+for label, count in buckets.items():
+    bar_len = int(count / max_count * max_bar) if max_count else 0
+    pct = count / len(durations) * 100
+    bar = "█" * bar_len
+    clr = GREEN if "500" in label or "<" in label else (YELLOW if "1-3" in label or "3-5" in label else RED)
+    print(f"  {label:>10s}  {clr}{bar}{RESET} {count:>5,} ({pct:5.1f}%)")
+
+# ── 3. Errors breakdown ─────────────────────────────────────────────────────
+
+print(header("ERROR BREAKDOWN"))
+if not errors:
+    print(f"  {GREEN}No errors! 🎉{RESET}")
+else:
+    error_codes = Counter()
+    for e in errors:
+        err_str = e.get("error", "unknown")
+        code = err_str.split(":")[0] if ":" in err_str else err_str
+        error_codes[code] += 1
+
+    for code, count in error_codes.most_common():
+        print(f"  {RED}{code:<30s}{RESET}  {count:>5,}  ({count/len(entries)*100:.1f}%)")
+
+    # Errored URLs
+    errored_urls = Counter(normalise_url(e["url"]) for e in errors)
+    print(f"\n  {BOLD}Top errored endpoints:{RESET}")
+    for url, count in errored_urls.most_common(10):
+        print(f"    {count:>5,}  {url}")
+
+# ── 4. Slowest individual calls ─────────────────────────────────────────────
+
+print(header("TOP 20 SLOWEST CALLS"))
+slowest = sorted(entries, key=lambda e: e["durationMs"], reverse=True)[:20]
+for i, e in enumerate(slowest, 1):
+    status = e.get("status") or f"{RED}ERR{RESET}"
+    err_tag = f"  {RED}[{e['error'].split(':')[0]}]{RESET}" if e.get("error") else ""
+    print(f"  {i:>2}. {colour_duration(e['durationMs']):>20s}  {e['method']:>4s} {e['url'][:60]:<60s}  {DIM}{status}{RESET}{err_tag}")
+
+# ── 5. Per-endpoint stats ───────────────────────────────────────────────────
+
+print(header("PER-ENDPOINT STATS (by route pattern)"))
+by_route = defaultdict(list)
+for e in entries:
+    route = normalise_url(e["url"])
+    by_route[route].append(e)
+
+# Sort by total time spent descending (most impactful)
+route_stats = []
+for route, calls in by_route.items():
+    durs = [c["durationMs"] for c in calls]
+    errs = sum(1 for c in calls if c.get("error"))
+    sorted_d = sorted(durs)
+    route_stats.append({
+        "route": route,
+        "count": len(calls),
+        "errors": errs,
+        "total_ms": sum(durs),
+        "mean": statistics.mean(durs),
+        "p50": sorted_d[len(sorted_d) * 50 // 100],
+        "p95": sorted_d[len(sorted_d) * 95 // 100],
+        "max": max(durs),
+    })
+
+route_stats.sort(key=lambda r: r["total_ms"], reverse=True)
+
+print(f"  {'Route':<55s} {'Count':>6s} {'Errs':>5s} {'Mean':>8s} {'p50':>8s} {'p95':>8s} {'Max':>8s} {'Total':>10s}")
+print(f"  {'─' * 55} {'─' * 6} {'─' * 5} {'─' * 8} {'─' * 8} {'─' * 8} {'─' * 8} {'─' * 10}")
+for r in route_stats[:25]:
+    err_str = f"{RED}{r['errors']}{RESET}" if r['errors'] else f"{DIM}0{RESET}"
+    print(
+        f"  {r['route']:<55s} {r['count']:>6,} {err_str:>14s} "
+        f"{r['mean']:>7,.0f}ms {r['p50']:>7,.0f}ms {r['p95']:>7,.0f}ms "
+        f"{r['max']:>7,.0f}ms {r['total_ms']/1000:>8,.1f}s"
+    )
+
+# ── 6. HTTP method breakdown ────────────────────────────────────────────────
+
+print(header("BY HTTP METHOD"))
+by_method = defaultdict(list)
+for e in entries:
+    by_method[e["method"]].append(e["durationMs"])
+
+print(f"  {'Method':<8s} {'Count':>7s} {'Mean':>9s} {'p95':>9s} {'Max':>9s}")
+print(f"  {'─' * 8} {'─' * 7} {'─' * 9} {'─' * 9} {'─' * 9}")
+for method in sorted(by_method.keys()):
+    durs = by_method[method]
+    sd = sorted(durs)
+    print(
+        f"  {method:<8s} {len(durs):>7,} "
+        f"{statistics.mean(durs):>8,.0f}ms "
+        f"{sd[len(sd)*95//100]:>8,.0f}ms "
+        f"{max(durs):>8,.0f}ms"
+    )
+
+# ── 7. Timeline (calls per minute) ──────────────────────────────────────────
+
+if time_span.total_seconds() > 60:
+    print(header("TIMELINE (per-minute throughput & errors)"))
+    by_minute = defaultdict(lambda: {"count": 0, "errors": 0, "dur_sum": 0})
+    for e in entries:
+        ts = e["timestamp"][:16]  # YYYY-MM-DDTHH:MM
+        by_minute[ts]["count"] += 1
+        by_minute[ts]["dur_sum"] += e["durationMs"]
+        if e.get("error"):
+            by_minute[ts]["errors"] += 1
+
+    for minute in sorted(by_minute.keys()):
+        m = by_minute[minute]
+        avg = m["dur_sum"] / m["count"] if m["count"] else 0
+        err_part = f"  {RED}({m['errors']} errs){RESET}" if m["errors"] else ""
+        bar = "▓" * min(m["count"] // 5, 50)
+        avg_clr = colour_duration(avg)
+        print(f"  {minute}  {m['count']:>5,} reqs  avg {avg_clr:>20s}  {bar}{err_part}")
+
+# ── 8. Concurrency hotspots ─────────────────────────────────────────────────
+
+print(header("CONCURRENCY HOTSPOTS (calls starting within 100ms of each other)"))
+ts_ms = [int(t.timestamp() * 1000) for t in timestamps]
+bursts = []
+i = 0
+while i < len(ts_ms):
+    j = i
+    while j < len(ts_ms) - 1 and ts_ms[j + 1] - ts_ms[j] < 100:
+        j += 1
+    burst_size = j - i + 1
+    if burst_size >= 5:
+        burst_entries = entries[i:j + 1]
+        avg_dur = statistics.mean(e["durationMs"] for e in burst_entries)
+        bursts.append((burst_size, entries[i]["timestamp"], avg_dur, burst_entries))
+    i = j + 1
+
+bursts.sort(key=lambda b: b[0], reverse=True)
+if bursts:
+    print(f"  Found {len(bursts)} burst(s) of ≥5 concurrent requests\n")
+    for size, ts, avg, _ in bursts[:10]:
+        print(f"  {YELLOW}{size:>3} concurrent{RESET}  at {ts}  avg {colour_duration(avg)}")
+else:
+    print(f"  {GREEN}No major concurrency bursts detected.{RESET}")
+
+# ── 9. Summary / recommendations ────────────────────────────────────────────
+
+print(header("SUMMARY"))
+err_rate = len(errors) / len(entries) * 100
+slow_5s = sum(1 for d in durations if d >= 5000)
+slow_pct = slow_5s / len(entries) * 100
+
+if err_rate > 5:
+    print(f"  {RED}⚠  Error rate is {err_rate:.1f}% — CW API is struggling{RESET}")
+elif err_rate > 1:
+    print(f"  {YELLOW}⚠  Error rate is {err_rate:.1f}% — some instability{RESET}")
+else:
+    print(f"  {GREEN}✓  Error rate is {err_rate:.1f}% — acceptable{RESET}")
+
+if slow_pct > 10:
+    print(f"  {RED}⚠  {slow_5s:,} calls ({slow_pct:.1f}%) took >5s — CW is slow or rate-limiting{RESET}")
+elif slow_pct > 2:
+    print(f"  {YELLOW}⚠  {slow_5s:,} calls ({slow_pct:.1f}%) took >5s{RESET}")
+else:
+    print(f"  {GREEN}✓  Only {slow_5s:,} calls ({slow_pct:.1f}%) over 5s{RESET}")
+
+if bursts:
+    max_burst = max(b[0] for b in bursts)
+    print(f"  {YELLOW}⚠  Max concurrency burst: {max_burst} simultaneous requests — consider lowering CONCURRENCY{RESET}")
+
+total_time_s = sum(durations) / 1000
+print(f"\n  Total wall-clock time spent waiting on CW: {BOLD}{total_time_s:,.1f}s{RESET} ({total_time_s/60:,.1f} min)")
+print()

debug-scripts/analyze_webhook_log.py

@@ -0,0 +1,441 @@
+#!/usr/bin/env python3
+
+import argparse
+import json
+from collections import Counter, defaultdict
+from dataclasses import dataclass
+from datetime import datetime, timezone
+from pathlib import Path
+from typing import Any
+
+
+def parse_iso(value: str | None) -> datetime | None:
+    if not value:
+        return None
+    normalized = value.replace("Z", "+00:00")
+    try:
+        return datetime.fromisoformat(normalized)
+    except ValueError:
+        return None
+
+
+def first_non_empty(*values: Any) -> str:
+    for value in values:
+        if value is None:
+            continue
+        if isinstance(value, str) and value.strip() == "":
+            continue
+        return str(value)
+    return "unknown"
+
+
+def top_lines(counter: Counter[str], limit: int) -> list[str]:
+    return [f"{k}: {v}" for k, v in counter.most_common(limit)]
+
+
+def fmt_pct(part: int, total: int) -> str:
+    if total == 0:
+        return "0.0%"
+    return f"{(part / total) * 100:.1f}%"
+
+
+def human_duration(start: datetime | None, end: datetime | None) -> str:
+    if start is None or end is None:
+        return "unknown"
+
+    delta = end - start
+    total_seconds = int(delta.total_seconds())
+    hours, remainder = divmod(total_seconds, 3600)
+    minutes, seconds = divmod(remainder, 60)
+    return f"{hours}h {minutes}m {seconds}s"
+
+
+def truncate(value: str, max_len: int = 90) -> str:
+    if len(value) <= max_len:
+        return value
+    return value[: max_len - 1] + "…"
+
+
+def add_section(lines: list[str], title: str) -> None:
+    lines.append("")
+    lines.append(title)
+    lines.append("-" * len(title))
+
+
+def supports_color(enabled: bool) -> bool:
+    return enabled
+
+
+def paint(text: str, code: str, use_color: bool) -> str:
+    if not use_color:
+        return text
+    return f"\033[{code}m{text}\033[0m"
+
+
+def good_bad_neutral(value: str, state: str, use_color: bool) -> str:
+    if state == "good":
+        return paint(value, "32", use_color)
+    if state == "bad":
+        return paint(value, "31", use_color)
+    return paint(value, "36", use_color)
+
+
+def add_ranked_counter(
+    lines: list[str],
+    title: str,
+    counter: Counter[str],
+    top_n: int,
+    total: int,
+    truncate_labels: bool = False,
+) -> None:
+    lines.append(f"• {title}")
+    items = counter.most_common(top_n)
+    if not items:
+        lines.append("  (no data)")
+        return
+
+    for index, (key, count) in enumerate(items, start=1):
+        label = truncate(key) if truncate_labels else key
+        lines.append(f"  {index:>2}. {label:<90} {count:>4}  {fmt_pct(count, total):>6}")
+
+
+def stream_row_summary(row: dict[str, Any], use_color: bool, max_path: int) -> str:
+    request = row.get("request") or {}
+    response = row.get("response") or {}
+    body_parsed = request.get("bodyParsed") or {}
+    entity_parsed = request.get("entityParsed") or {}
+    summary = request.get("summary") or {}
+
+    timestamp = parse_iso(row.get("timestamp"))
+    time_label = timestamp.astimezone(timezone.utc).strftime("%H:%M:%S") if timestamp else "--:--:--"
+
+    method = first_non_empty(request.get("method"))
+    path = first_non_empty(request.get("path"))
+    endpoint = path.split("?", 1)[0]
+    status_code = first_non_empty(response.get("status"))
+
+    event_type = first_non_empty(body_parsed.get("Type"), summary.get("type"))
+    action = first_non_empty(
+        body_parsed.get("Action"),
+        summary.get("action"),
+        request.get("query", {}).get("params", {}).get("action"),
+    )
+    item_id = first_non_empty(body_parsed.get("ID"), summary.get("id"), request.get("query", {}).get("inferredId"))
+    actor = first_non_empty(
+        request.get("query", {}).get("params", {}).get("memberId"),
+        summary.get("entityUpdatedBy"),
+        entity_parsed.get("UpdatedBy"),
+    )
+    entity_status = first_non_empty(entity_parsed.get("StatusName"), summary.get("entityStatus"))
+
+    endpoint_label = truncate(endpoint, max_path)
+    status_state = "good" if status_code.startswith("2") else "bad"
+    status_colored = good_bad_neutral(status_code, status_state, use_color)
+    event_colored = paint(f"{event_type}.{action}", "36", use_color)
+    endpoint_colored = paint(endpoint_label, "94", use_color)
+
+    return (
+        f"[{time_label}] {method:<4} {endpoint_colored:<20} "
+        f"{status_colored:>3}  {event_colored:<22} "
+        f"id={item_id:<7} actor={truncate(actor, 16):<16} status={truncate(entity_status, 22)}"
+    )
+
+
+def endpoint_stream_summary(log_path: Path, use_color: bool, max_path: int) -> str:
+    lines: list[str] = []
+    lines.append(paint("ENDPOINT STREAM (chronological)", "1;95", use_color))
+    lines.append(paint("────────────────────────────────────────────────────────────────────────────────────────────", "90", use_color))
+
+    count = 0
+    invalid = 0
+    with log_path.open("r", encoding="utf-8") as handle:
+        for raw_line in handle:
+            line = raw_line.strip()
+            if not line:
+                continue
+
+            try:
+                row = json.loads(line)
+            except json.JSONDecodeError:
+                invalid += 1
+                continue
+
+            lines.append(stream_row_summary(row, use_color=use_color, max_path=max_path))
+            count += 1
+
+    lines.append(paint("────────────────────────────────────────────────────────────────────────────────────────────", "90", use_color))
+    lines.append(
+        f"events={count}  invalid={good_bad_neutral(str(invalid), 'good' if invalid == 0 else 'bad', use_color)}"
+    )
+    return "\n".join(lines)
+
+
+@dataclass
+class LogStats:
+    total_rows: int = 0
+    parsed_rows: int = 0
+    invalid_rows: int = 0
+    earliest: datetime | None = None
+    latest: datetime | None = None
+
+    methods: Counter[str] = None  # type: ignore[assignment]
+    paths: Counter[str] = None  # type: ignore[assignment]
+    endpoint_roots: Counter[str] = None  # type: ignore[assignment]
+    response_statuses: Counter[str] = None  # type: ignore[assignment]
+    event_types: Counter[str] = None  # type: ignore[assignment]
+    actions: Counter[str] = None  # type: ignore[assignment]
+    type_action_combo: Counter[str] = None  # type: ignore[assignment]
+    company_ids: Counter[str] = None  # type: ignore[assignment]
+
+    source_members: Counter[str] = None  # type: ignore[assignment]
+    actor_members: Counter[str] = None  # type: ignore[assignment]
+    entity_updated_by: Counter[str] = None  # type: ignore[assignment]
+
+    requests_by_hour: Counter[str] = None  # type: ignore[assignment]
+    requests_by_minute: Counter[str] = None  # type: ignore[assignment]
+    endpoint_by_hour: dict[str, Counter[str]] = None  # type: ignore[assignment]
+
+    def __post_init__(self) -> None:
+        self.methods = Counter()
+        self.paths = Counter()
+        self.endpoint_roots = Counter()
+        self.response_statuses = Counter()
+        self.event_types = Counter()
+        self.actions = Counter()
+        self.type_action_combo = Counter()
+        self.company_ids = Counter()
+
+        self.source_members = Counter()
+        self.actor_members = Counter()
+        self.entity_updated_by = Counter()
+
+        self.requests_by_hour = Counter()
+        self.requests_by_minute = Counter()
+        self.endpoint_by_hour = defaultdict(Counter)
+
+    def add_timestamp(self, timestamp: datetime | None) -> None:
+        if timestamp is None:
+            return
+
+        self.earliest = timestamp if self.earliest is None else min(self.earliest, timestamp)
+        self.latest = timestamp if self.latest is None else max(self.latest, timestamp)
+
+        hour_bucket = timestamp.astimezone(timezone.utc).strftime("%Y-%m-%d %H:00 UTC")
+        minute_bucket = timestamp.astimezone(timezone.utc).strftime("%Y-%m-%d %H:%M UTC")
+        self.requests_by_hour[hour_bucket] += 1
+        self.requests_by_minute[minute_bucket] += 1
+
+    def summarize(self, top_n: int, busiest_n: int, use_color: bool) -> str:
+        duration_line = human_duration(self.earliest, self.latest)
+        time_range_line = "unknown"
+        if self.earliest and self.latest:
+            time_range_line = f"{self.earliest.isoformat()} → {self.latest.isoformat()}"
+
+        total_requests = self.parsed_rows
+        success_count = self.response_statuses.get("200", 0)
+        success_pct = fmt_pct(success_count, sum(self.response_statuses.values()))
+        invalid_state = "good" if self.invalid_rows == 0 else "bad"
+
+        top_endpoints = self.endpoint_roots.most_common(2)
+        top_users = self.actor_members.most_common(3)
+        top_minutes = self.requests_by_minute.most_common(busiest_n)
+
+        lines: list[str] = []
+        lines.append(paint("WEBHOOK SNAPSHOT", "1;95", use_color))
+        lines.append(paint("────────────────────────────────────────────────────────", "90", use_color))
+        lines.append(
+            "  "
+            + paint("Rows", "1;97", use_color)
+            + f": {self.total_rows:<4}  "
+            + paint("Parsed", "1;97", use_color)
+            + f": {self.parsed_rows:<4}  "
+            + paint("Invalid", "1;97", use_color)
+            + f": {good_bad_neutral(str(self.invalid_rows), invalid_state, use_color)}"
+        )
+        lines.append(
+            "  "
+            + paint("Window", "1;97", use_color)
+            + f": {duration_line:<12} "
+            + paint("Success", "1;97", use_color)
+            + f": {good_bad_neutral(success_pct, 'good' if success_count else 'neutral', use_color)}"
+        )
+        lines.append("  " + paint("UTC Range", "1;97", use_color) + f": {time_range_line}")
+
+        lines.append("")
+        lines.append(paint("Top Endpoints", "1;94", use_color))
+        if top_endpoints:
+            for endpoint, count in top_endpoints:
+                lines.append(f"  • {endpoint:<14} {count:>4} ({fmt_pct(count, total_requests)})")
+        if not top_endpoints:
+            lines.append("  • (no data)")
+
+        lines.append("")
+        lines.append(paint("Most Active Users (query memberId)", "1;94", use_color))
+        if top_users:
+            for user, count in top_users:
+                lines.append(f"  • {user:<18} {count:>4} ({fmt_pct(count, total_requests)})")
+        if not top_users:
+            lines.append("  • (no data)")
+
+        lines.append("")
+        lines.append(paint("Busiest Minutes", "1;94", use_color))
+        if top_minutes:
+            for minute, count in top_minutes:
+                lines.append(f"  • {minute:<22} {count:>3}")
+        if not top_minutes:
+            lines.append("  • (no data)")
+
+        lines.append("")
+        lines.append(paint("Request Mix", "1;94", use_color))
+        method_line = ", ".join([f"{k}:{v}" for k, v in self.methods.most_common(3)]) or "(no data)"
+        event_line = ", ".join([f"{k}:{v}" for k, v in self.event_types.most_common(3)]) or "(no data)"
+        action_line = ", ".join([f"{k}:{v}" for k, v in self.actions.most_common(3)]) or "(no data)"
+        lines.append(f"  • Methods : {method_line}")
+        lines.append(f"  • Types   : {event_line}")
+        lines.append(f"  • Actions : {action_line}")
+
+        lines.append("")
+        lines.append(paint("Status Codes", "1;94", use_color))
+        if self.response_statuses:
+            status_total = sum(self.response_statuses.values())
+            for status, count in self.response_statuses.most_common(5):
+                state = "good" if status.startswith("2") else "bad"
+                status_label = good_bad_neutral(status, state, use_color)
+                lines.append(f"  • {status_label}: {count} ({fmt_pct(count, status_total)})")
+        if not self.response_statuses:
+            lines.append("  • (no data)")
+
+        return "\n".join(lines)
+
+
+def update_stats(stats: LogStats, row: dict[str, Any]) -> None:
+    timestamp = parse_iso(row.get("timestamp"))
+    stats.add_timestamp(timestamp)
+
+    request = row.get("request") or {}
+    response = row.get("response") or {}
+    body_parsed = request.get("bodyParsed") or {}
+    entity_parsed = request.get("entityParsed") or {}
+
+    method = first_non_empty(request.get("method"))
+    path = first_non_empty(request.get("path"))
+    endpoint_root = path.split("?", 1)[0]
+    status = first_non_empty(response.get("status"))
+
+    event_type = first_non_empty(
+        body_parsed.get("Type"),
+        request.get("summary", {}).get("type"),
+    )
+    action = first_non_empty(
+        body_parsed.get("Action"),
+        request.get("summary", {}).get("action"),
+        request.get("query", {}).get("params", {}).get("action"),
+    )
+    combo = f"{event_type}:{action}"
+
+    source_member = first_non_empty(
+        body_parsed.get("MemberId"),
+        request.get("summary", {}).get("memberId"),
+    )
+    actor_member = first_non_empty(
+        request.get("query", {}).get("params", {}).get("memberId"),
+        request.get("summary", {}).get("entityUpdatedBy"),
+    )
+    updated_by = first_non_empty(
+        entity_parsed.get("UpdatedBy"),
+        request.get("summary", {}).get("entityUpdatedBy"),
+    )
+    company_id = first_non_empty(body_parsed.get("CompanyId"), request.get("headers", {}).get("companyname"))
+
+    stats.methods[method] += 1
+    stats.paths[path] += 1
+    stats.endpoint_roots[endpoint_root] += 1
+    stats.response_statuses[status] += 1
+    stats.event_types[event_type] += 1
+    stats.actions[action] += 1
+    stats.type_action_combo[combo] += 1
+    stats.company_ids[company_id] += 1
+
+    stats.source_members[source_member] += 1
+    stats.actor_members[actor_member] += 1
+    stats.entity_updated_by[updated_by] += 1
+
+    if timestamp:
+        bucket = timestamp.astimezone(timezone.utc).strftime("%Y-%m-%d %H:00 UTC")
+        stats.endpoint_by_hour[endpoint_root][bucket] += 1
+
+
+def analyze_file(log_path: Path) -> LogStats:
+    stats = LogStats()
+
+    with log_path.open("r", encoding="utf-8") as handle:
+        for raw_line in handle:
+            line = raw_line.strip()
+            if not line:
+                continue
+
+            stats.total_rows += 1
+            try:
+                row = json.loads(line)
+            except json.JSONDecodeError:
+                stats.invalid_rows += 1
+                continue
+
+            stats.parsed_rows += 1
+            update_stats(stats, row)
+
+    return stats
+
+
+def main() -> None:
+    parser = argparse.ArgumentParser(
+        description="Analyze webhook JSONL logs by users, time, and request types."
+    )
+    parser.add_argument("log_file", help="Path to JSONL log file")
+    parser.add_argument("--top", type=int, default=10, help="Top N entries per section (default: 10)")
+    parser.add_argument(
+        "--busiest-minutes",
+        type=int,
+        default=5,
+        help="How many top minute buckets to show (default: 5)",
+    )
+    parser.add_argument(
+        "--no-color",
+        action="store_true",
+        help="Disable ANSI colors",
+    )
+    parser.add_argument(
+        "--endpoint-stream",
+        action="store_true",
+        help="Show chronological one-line summary per webhook, similar to live test webserver logs",
+    )
+    parser.add_argument(
+        "--max-path",
+        type=int,
+        default=18,
+        help="Max endpoint width in stream mode before truncation (default: 18)",
+    )
+    args = parser.parse_args()
+
+    log_path = Path(args.log_file)
+    if not log_path.exists() or not log_path.is_file():
+        raise SystemExit(f"Log file not found: {log_path}")
+
+    use_color = supports_color(not args.no_color)
+
+    if args.endpoint_stream:
+        print(endpoint_stream_summary(log_path, use_color=use_color, max_path=max(args.max_path, 10)))
+        return
+
+    stats = analyze_file(log_path)
+    print(
+        stats.summarize(
+            top_n=max(args.top, 1),
+            busiest_n=max(args.busiest_minutes, 1),
+            use_color=use_color,
+        )
+    )
+
+
+if __name__ == "__main__":
+    main()

debug-scripts/generate_log_report.py

@@ -0,0 +1,900 @@
+#!/usr/bin/env python3
+"""
+Generate a print-friendly PDF report from the latest test-webserver log file.
+
+Usage:
+    python3 generate_log_report.py [optional_log_file_path]
+
+If no path is given, the script finds the latest test-webserver-*.jsonl
+file in ../cw-api-logs/.
+"""
+
+import json
+import os
+import sys
+import glob
+from datetime import datetime, timezone
+from collections import Counter, defaultdict
+
+from reportlab.lib import colors
+from reportlab.lib.pagesizes import LETTER
+from reportlab.lib.styles import getSampleStyleSheet, ParagraphStyle
+from reportlab.lib.units import inch
+from reportlab.lib.enums import TA_CENTER, TA_LEFT
+from reportlab.platypus import (
+    SimpleDocTemplate,
+    Paragraph,
+    Spacer,
+    Table,
+    TableStyle,
+    PageBreak,
+    HRFlowable,
+    KeepTogether,
+)
+from reportlab.graphics.shapes import Drawing, String
+from reportlab.graphics.charts.piecharts import Pie
+from reportlab.graphics.charts.barcharts import VerticalBarChart
+
+# ─── Print-friendly color palette ─────────────────────────────────────────────
+# Minimal ink: white backgrounds, thin borders, dark text, subtle accents
+HEADER_BG    = colors.HexColor("#2c3e50")   # Dark header (used sparingly)
+ACCENT       = colors.HexColor("#2980b9")   # Muted blue
+ACCENT_2     = colors.HexColor("#27ae60")   # Muted green
+ACCENT_3     = colors.HexColor("#8e44ad")   # Muted purple
+WHITE        = colors.white
+GRAY_50      = colors.HexColor("#fafafa")
+GRAY_100     = colors.HexColor("#f5f5f5")
+GRAY_200     = colors.HexColor("#e0e0e0")
+GRAY_400     = colors.HexColor("#bdbdbd")
+GRAY_600     = colors.HexColor("#757575")
+GRAY_800     = colors.HexColor("#424242")
+GRAY_900     = colors.HexColor("#212121")
+
+# Pie/chart fills — muted, distinguishable in B&W too
+PIE_COLORS = [
+    colors.HexColor("#5b9bd5"),  # steel blue
+    colors.HexColor("#ed7d31"),  # soft orange
+    colors.HexColor("#a5a5a5"),  # gray
+    colors.HexColor("#ffc000"),  # amber
+    colors.HexColor("#70ad47"),  # olive green
+    colors.HexColor("#4472c4"),  # darker blue
+    colors.HexColor("#c55a11"),  # brown
+    colors.HexColor("#7030a0"),  # purple
+]
+
+# ─── Helpers ──────────────────────────────────────────────────────────────────
+
+def find_latest_log(base_dir):
+    pattern = os.path.join(base_dir, "test-webserver-*.jsonl")
+    files = sorted(glob.glob(pattern))
+    if not files:
+        raise FileNotFoundError(f"No test-webserver log files found in {base_dir}")
+    return files[-1]
+
+
+def parse_log(path):
+    entries = []
+    with open(path, "r") as f:
+        for line in f:
+            line = line.strip()
+            if not line:
+                continue
+            try:
+                entries.append(json.loads(line))
+            except json.JSONDecodeError:
+                continue
+    return entries
+
+
+def fmt_ts(iso_str):
+    try:
+        dt = datetime.fromisoformat(iso_str.replace("Z", "+00:00"))
+        return dt.strftime("%Y-%m-%d %H:%M:%S UTC")
+    except Exception:
+        return str(iso_str)
+
+
+def duration_str(seconds):
+    if seconds < 60:
+        return f"{seconds:.1f}s"
+    minutes = seconds / 60
+    if minutes < 60:
+        return f"{minutes:.1f}m"
+    hours = minutes / 60
+    return f"{hours:.1f}h"
+
+
+def truncate(s, max_len=50):
+    s = str(s)
+    return s if len(s) <= max_len else s[: max_len - 3] + "..."
+
+
+def resolve_actor(entry):
+    """
+    Derive the actor exactly like testWebserver.ts does:
+      entityUpdatedBy ?? query.params.memberId ?? summary.memberId ?? "-"
+    The summary is already stored in request.summary in the log.
+    """
+    req = entry.get("request", {})
+    summary = req.get("summary") or {}
+    query = req.get("query") or {}
+    params = query.get("params") or {}
+
+    return str(
+        summary.get("entityUpdatedBy")
+        or params.get("memberId")
+        or summary.get("memberId")
+        or "-"
+    )
+
+
+# ─── Analysis ─────────────────────────────────────────────────────────────────
+
+def analyze(entries):
+    stats = {}
+
+    timestamps = []
+    for e in entries:
+        ts = e.get("timestamp")
+        if ts:
+            try:
+                timestamps.append(datetime.fromisoformat(ts.replace("Z", "+00:00")))
+            except Exception:
+                pass
+
+    timestamps.sort()
+    stats["total_entries"] = len(entries)
+    stats["first_ts"] = timestamps[0] if timestamps else None
+    stats["last_ts"] = timestamps[-1] if timestamps else None
+    stats["duration_seconds"] = (
+        (timestamps[-1] - timestamps[0]).total_seconds() if len(timestamps) >= 2 else 0
+    )
+
+    # Global counters
+    methods = Counter()
+    paths = Counter()
+    statuses = Counter()
+    actions = Counter()
+    types = Counter()
+    actors = Counter()
+    companies = Counter()
+    entity_ids = set()
+    stages = Counter()
+    ratings = Counter()
+    hourly_buckets = Counter()
+    minute_buckets = Counter()
+
+    for e in entries:
+        req = e.get("request", {})
+        resp = e.get("response", {})
+        bp = req.get("bodyParsed") or {}
+        entity = req.get("entityParsed") or bp.get("Entity") or {}
+
+        methods[req.get("method", "?")] += 1
+        raw_path = req.get("path", "?").split("?")[0]
+        paths[raw_path] += 1
+        statuses[resp.get("status", "?")] += 1
+        actions[bp.get("Action", "?")] += 1
+        types[bp.get("Type", "?")] += 1
+
+        actor = resolve_actor(e)
+        actors[actor] += 1
+
+        if isinstance(entity, dict):
+            cn = entity.get("CompanyName")
+            if cn:
+                companies[cn] += 1
+            eid = entity.get("Id")
+            if eid is not None:
+                entity_ids.add(eid)
+            stage = entity.get("StageName")
+            if stage:
+                stages[stage] += 1
+            rating = entity.get("Rating")
+            if rating:
+                ratings[rating] += 1
+
+        ts_str = e.get("timestamp")
+        if ts_str:
+            try:
+                dt = datetime.fromisoformat(ts_str.replace("Z", "+00:00"))
+                hourly_buckets[dt.strftime("%H:00")] += 1
+                minute_buckets[dt.strftime("%H:%M")] += 1
+            except Exception:
+                pass
+
+    # ── Per-actor deep stats ──
+    actor_details = defaultdict(lambda: {
+        "count": 0,
+        "actions": Counter(),
+        "types": Counter(),
+        "companies": Counter(),
+        "entity_ids": set(),
+        "stages": Counter(),
+        "ratings": Counter(),
+        "timestamps": [],
+        "statuses": Counter(),
+        "paths": Counter(),
+        "member_ids": Counter(),
+        "sales_reps": Counter(),
+        "total_estimated": 0.0,
+    })
+
+    for e in entries:
+        req = e.get("request", {})
+        resp = e.get("response", {})
+        bp = req.get("bodyParsed") or {}
+        entity = req.get("entityParsed") or bp.get("Entity") or {}
+        summary = req.get("summary") or {}
+
+        actor = resolve_actor(e)
+        ad = actor_details[actor]
+        ad["count"] += 1
+        ad["actions"][bp.get("Action", "?")] += 1
+        ad["types"][bp.get("Type", "?")] += 1
+        ad["statuses"][resp.get("status", "?")] += 1
+        raw_path = req.get("path", "?").split("?")[0]
+        ad["paths"][raw_path] += 1
+
+        # Track which MemberIds triggered callbacks for this actor
+        mid = bp.get("MemberId")
+        if mid:
+            ad["member_ids"][mid] += 1
+
+        ts_str = e.get("timestamp")
+        if ts_str:
+            try:
+                ad["timestamps"].append(datetime.fromisoformat(ts_str.replace("Z", "+00:00")))
+            except Exception:
+                pass
+
+        if isinstance(entity, dict):
+            cn = entity.get("CompanyName")
+            if cn:
+                ad["companies"][cn] += 1
+            eid = entity.get("Id")
+            if eid is not None:
+                ad["entity_ids"].add(eid)
+            stage = entity.get("StageName")
+            if stage:
+                ad["stages"][stage] += 1
+            rating = entity.get("Rating")
+            if rating:
+                ad["ratings"][rating] += 1
+            et = entity.get("EstimatedTotal")
+            if et is not None:
+                ad["total_estimated"] += float(et)
+            pr = entity.get("PrimarySalesRep")
+            if pr:
+                ad["sales_reps"][pr] += 1
+
+    # Compute per-actor derived stats
+    for aid, ad in actor_details.items():
+        ad["timestamps"].sort()
+        if len(ad["timestamps"]) >= 2:
+            dur = (ad["timestamps"][-1] - ad["timestamps"][0]).total_seconds()
+            ad["duration_seconds"] = dur
+            ad["events_per_minute"] = ad["count"] / (dur / 60) if dur > 0 else ad["count"]
+        else:
+            ad["duration_seconds"] = 0
+            ad["events_per_minute"] = ad["count"]
+        ad["first_ts"] = ad["timestamps"][0] if ad["timestamps"] else None
+        ad["last_ts"] = ad["timestamps"][-1] if ad["timestamps"] else None
+
+    stats["actor_details"] = dict(actor_details)
+    stats["methods"] = methods
+    stats["paths"] = paths
+    stats["statuses"] = statuses
+    stats["actions"] = actions
+    stats["types"] = types
+    stats["actors"] = actors
+    stats["companies"] = companies
+    stats["entity_ids"] = entity_ids
+    stats["stages"] = stages
+    stats["ratings"] = ratings
+    stats["hourly_buckets"] = hourly_buckets
+    stats["minute_buckets"] = minute_buckets
+
+    if stats["duration_seconds"] > 0:
+        stats["events_per_minute"] = len(entries) / (stats["duration_seconds"] / 60)
+    else:
+        stats["events_per_minute"] = len(entries)
+
+    return stats
+
+
+# ─── PDF building ─────────────────────────────────────────────────────────────
+
+def build_styles():
+    ss = getSampleStyleSheet()
+    ss.add(ParagraphStyle(
+        "ReportTitle", parent=ss["Title"], fontSize=24, textColor=WHITE,
+        spaceAfter=4, fontName="Helvetica-Bold", alignment=TA_CENTER,
+    ))
+    ss.add(ParagraphStyle(
+        "ReportSubtitle", parent=ss["Normal"], fontSize=11, textColor=GRAY_400,
+        spaceAfter=2, fontName="Helvetica", alignment=TA_CENTER,
+    ))
+    ss.add(ParagraphStyle(
+        "SectionHeader", parent=ss["Heading1"], fontSize=16, textColor=GRAY_900,
+        spaceBefore=14, spaceAfter=6, fontName="Helvetica-Bold",
+    ))
+    ss.add(ParagraphStyle(
+        "SubHeader", parent=ss["Heading2"], fontSize=12, textColor=GRAY_800,
+        spaceBefore=10, spaceAfter=4, fontName="Helvetica-Bold",
+    ))
+    ss.add(ParagraphStyle(
+        "BodyText2", parent=ss["Normal"], fontSize=9, textColor=GRAY_800,
+        spaceAfter=3, fontName="Helvetica", leading=13,
+    ))
+    ss.add(ParagraphStyle(
+        "SmallGray", parent=ss["Normal"], fontSize=8, textColor=GRAY_600,
+        spaceAfter=2, fontName="Helvetica",
+    ))
+    ss.add(ParagraphStyle(
+        "KPIValue", parent=ss["Normal"], fontSize=20, textColor=GRAY_900,
+        fontName="Helvetica-Bold", alignment=TA_CENTER, leading=24,
+    ))
+    ss.add(ParagraphStyle(
+        "KPILabel", parent=ss["Normal"], fontSize=8, textColor=GRAY_600,
+        fontName="Helvetica", alignment=TA_CENTER, spaceAfter=2,
+    ))
+    ss.add(ParagraphStyle(
+        "BannerText", parent=ss["Normal"], fontSize=9, textColor=WHITE,
+        fontName="Helvetica-Bold", spaceAfter=1,
+    ))
+    return ss
+
+
+def make_header_banner(ss, log_path, stats):
+    elements = []
+    fname = os.path.basename(log_path)
+    banner_data = [[
+        Paragraph("Webhook Log Report", ss["ReportTitle"]),
+    ], [
+        Paragraph(fname, ss["ReportSubtitle"]),
+    ], [
+        Paragraph(
+            f"Generated {datetime.now(timezone.utc).strftime('%Y-%m-%d %H:%M UTC')}",
+            ss["ReportSubtitle"],
+        ),
+    ]]
+    banner = Table(banner_data, colWidths=[7.0 * inch])
+    banner.setStyle(TableStyle([
+        ("BACKGROUND", (0, 0), (-1, -1), HEADER_BG),
+        ("ALIGN", (0, 0), (-1, -1), "CENTER"),
+        ("TOPPADDING", (0, 0), (0, 0), 20),
+        ("BOTTOMPADDING", (0, -1), (-1, -1), 16),
+        ("LEFTPADDING", (0, 0), (-1, -1), 20),
+        ("RIGHTPADDING", (0, 0), (-1, -1), 20),
+    ]))
+    elements.append(banner)
+    elements.append(Spacer(1, 14))
+    return elements
+
+
+def make_kpi_card(label, value):
+    ss = build_styles()
+    card_data = [[
+        Paragraph(str(value), ss["KPIValue"]),
+    ], [
+        Paragraph(label, ss["KPILabel"]),
+    ]]
+    card = Table(card_data, colWidths=[1.6 * inch], rowHeights=[28, 16])
+    card.setStyle(TableStyle([
+        ("BACKGROUND", (0, 0), (-1, -1), GRAY_100),
+        ("ALIGN", (0, 0), (-1, -1), "CENTER"),
+        ("VALIGN", (0, 0), (-1, -1), "MIDDLE"),
+        ("TOPPADDING", (0, 0), (-1, -1), 6),
+        ("BOTTOMPADDING", (0, 0), (-1, -1), 4),
+        ("BOX", (0, 0), (-1, -1), 0.5, GRAY_200),
+    ]))
+    return card
+
+
+def make_kpi_row(cards_data):
+    cards = [make_kpi_card(label, value) for label, value in cards_data]
+    row = Table([cards], colWidths=[1.75 * inch] * len(cards))
+    row.setStyle(TableStyle([
+        ("ALIGN", (0, 0), (-1, -1), "CENTER"),
+        ("VALIGN", (0, 0), (-1, -1), "TOP"),
+    ]))
+    return row
+
+
+def make_table(title, counter, ss, max_rows=15):
+    """Generic table from a Counter — light styling for print."""
+    elements = []
+    elements.append(Paragraph(title, ss["SubHeader"]))
+
+    items = counter.most_common(max_rows)
+    if not items:
+        elements.append(Paragraph("<i>No data</i>", ss["BodyText2"]))
+        return elements
+
+    total = sum(counter.values())
+    header = ["Item", "Count", "%"]
+    rows = [header]
+    for name, count in items:
+        pct = (count / total * 100) if total else 0
+        rows.append([truncate(str(name), 45), f"{count:,}", f"{pct:.1f}%"])
+
+    t = Table(rows, colWidths=[3.6 * inch, 1.0 * inch, 0.8 * inch])
+    t.setStyle(TableStyle([
+        ("BACKGROUND", (0, 0), (-1, 0), GRAY_800),
+        ("TEXTCOLOR", (0, 0), (-1, 0), WHITE),
+        ("FONTNAME", (0, 0), (-1, 0), "Helvetica-Bold"),
+        ("FONTSIZE", (0, 0), (-1, 0), 9),
+        ("FONTSIZE", (0, 1), (-1, -1), 9),
+        ("FONTNAME", (0, 1), (-1, -1), "Helvetica"),
+        ("BOTTOMPADDING", (0, 0), (-1, 0), 6),
+        ("TOPPADDING", (0, 0), (-1, 0), 6),
+        ("GRID", (0, 0), (-1, -1), 0.4, GRAY_200),
+        ("ROWBACKGROUNDS", (0, 1), (-1, -1), [WHITE, GRAY_50]),
+        ("ALIGN", (1, 0), (2, -1), "CENTER"),
+        ("VALIGN", (0, 0), (-1, -1), "MIDDLE"),
+        ("LEFTPADDING", (0, 0), (-1, -1), 8),
+        ("RIGHTPADDING", (0, 0), (-1, -1), 8),
+        ("TOPPADDING", (0, 1), (-1, -1), 3),
+        ("BOTTOMPADDING", (0, 1), (-1, -1), 3),
+    ]))
+    elements.append(t)
+    return elements
+
+
+def make_pie_chart(title, counter, width=280, height=190):
+    items = counter.most_common(8)
+    if not items:
+        return Spacer(1, 1)
+
+    d = Drawing(width, height)
+    d.add(String(width / 2, height - 12, title,
+                 fontSize=10, fontName="Helvetica-Bold",
+                 fillColor=GRAY_900, textAnchor="middle"))
+
+    pie = Pie()
+    pie.x = 50
+    pie.y = 10
+    pie.width = 110
+    pie.height = 110
+    pie.data = [v for _, v in items]
+    pie.labels = [truncate(str(k), 18) for k, _ in items]
+    pie.sideLabels = True
+    pie.slices.strokeWidth = 0.5
+    pie.slices.strokeColor = WHITE
+
+    for i in range(len(items)):
+        pie.slices[i].fillColor = PIE_COLORS[i % len(PIE_COLORS)]
+        pie.slices[i].fontName = "Helvetica"
+        pie.slices[i].fontSize = 7
+        pie.slices[i].labelRadius = 1.35
+
+    d.add(pie)
+    return d
+
+
+def make_timeline_chart(minute_buckets, width=500, height=150):
+    if not minute_buckets:
+        return Spacer(1, 1)
+
+    sorted_keys = sorted(minute_buckets.keys())
+    if len(sorted_keys) > 40:
+        step = max(1, len(sorted_keys) // 40)
+        sampled_keys = sorted_keys[::step]
+    else:
+        sampled_keys = sorted_keys
+
+    values = [minute_buckets[k] for k in sampled_keys]
+
+    d = Drawing(width, height)
+    d.add(String(width / 2, height - 10, "Event Timeline (by minute)",
+                 fontSize=10, fontName="Helvetica-Bold",
+                 fillColor=GRAY_900, textAnchor="middle"))
+
+    chart = VerticalBarChart()
+    chart.x = 50
+    chart.y = 25
+    chart.width = width - 80
+    chart.height = height - 50
+    chart.data = [values]
+    chart.categoryAxis.categoryNames = sampled_keys
+    chart.categoryAxis.labels.angle = 45
+    chart.categoryAxis.labels.fontSize = 6
+    chart.categoryAxis.labels.fontName = "Helvetica"
+    chart.categoryAxis.labels.dy = -5
+    chart.valueAxis.labels.fontSize = 7
+    chart.valueAxis.labels.fontName = "Helvetica"
+    chart.valueAxis.valueMin = 0
+    chart.bars[0].fillColor = GRAY_600
+    chart.bars[0].strokeColor = None
+    chart.barWidth = max(2, int((width - 100) / len(values) * 0.7))
+
+    d.add(chart)
+    return d
+
+
+def build_actor_activity_section(stats, ss):
+    """Per-actor deep-dive. Actor = entityUpdatedBy ?? query.memberId ?? summary.memberId."""
+    elements = []
+    elements.append(PageBreak())
+    elements.append(Paragraph("Actor Activity Deep Dive", ss["SectionHeader"]))
+    elements.append(HRFlowable(width="100%", thickness=1, color=GRAY_400, spaceAfter=4))
+    elements.append(Paragraph(
+        'The <b>actor</b> is resolved as: <i>entityUpdatedBy → query.memberId → summary.memberId</i>. '
+        'This is the person or system that caused the change in ConnectWise.',
+        ss["SmallGray"],
+    ))
+    elements.append(Spacer(1, 10))
+
+    actor_details = stats.get("actor_details", {})
+    if not actor_details:
+        elements.append(Paragraph("<i>No actor data available.</i>", ss["BodyText2"]))
+        return elements
+
+    sorted_actors = sorted(actor_details.items(), key=lambda x: -x[1]["count"])
+
+    # Actor distribution pie chart
+    actor_counter = Counter({aid: ad["count"] for aid, ad in sorted_actors})
+    elements.append(make_pie_chart("Events by Actor", actor_counter, width=350, height=210))
+    elements.append(Spacer(1, 10))
+
+    for idx, (aid, ad) in enumerate(sorted_actors):
+        # Actor header — slim dark bar
+        banner_data = [[
+            Paragraph(
+                f'<font size="12"><b>{aid}</b></font>'
+                f'&nbsp;&nbsp;&nbsp;'
+                f'<font size="9" color="#cccccc">{ad["count"]:,} events</font>',
+                ss["BannerText"],
+            ),
+        ]]
+        banner = Table(banner_data, colWidths=[7.0 * inch])
+        banner.setStyle(TableStyle([
+            ("BACKGROUND", (0, 0), (-1, -1), HEADER_BG),
+            ("TOPPADDING", (0, 0), (-1, -1), 7),
+            ("BOTTOMPADDING", (0, 0), (-1, -1), 7),
+            ("LEFTPADDING", (0, 0), (-1, -1), 12),
+        ]))
+        elements.append(banner)
+
+        # KPI row
+        kpi = make_kpi_row([
+            ("Events", f"{ad['count']:,}"),
+            ("Entities", f"{len(ad['entity_ids']):,}"),
+            ("Companies", f"{len(ad['companies']):,}"),
+            ("Evts/Min", f"{ad['events_per_minute']:.1f}"),
+        ])
+        elements.append(kpi)
+        elements.append(Spacer(1, 4))
+
+        # Info grid
+        first_str = ad["first_ts"].strftime("%Y-%m-%d %H:%M:%S") if ad["first_ts"] else "—"
+        last_str = ad["last_ts"].strftime("%Y-%m-%d %H:%M:%S") if ad["last_ts"] else "—"
+        dur = duration_str(ad["duration_seconds"])
+        est = ad["total_estimated"]
+
+        mid_str = ", ".join(f"{k} ({v})" for k, v in ad["member_ids"].most_common(5)) if ad["member_ids"] else "—"
+        sr_str = ", ".join(f"{k} ({v})" for k, v in ad["sales_reps"].most_common(5)) if ad["sales_reps"] else "—"
+
+        info_rows = [
+            [
+                Paragraph('<font color="#757575">First Event</font>', ss["BodyText2"]),
+                Paragraph(f'<b>{first_str}</b>', ss["BodyText2"]),
+                Paragraph('<font color="#757575">Last Event</font>', ss["BodyText2"]),
+                Paragraph(f'<b>{last_str}</b>', ss["BodyText2"]),
+            ],
+            [
+                Paragraph('<font color="#757575">Active Duration</font>', ss["BodyText2"]),
+                Paragraph(f'<b>{dur}</b>', ss["BodyText2"]),
+                Paragraph('<font color="#757575">Total Est. Value</font>', ss["BodyText2"]),
+                Paragraph(f'<b>${est:,.2f}</b>', ss["BodyText2"]),
+            ],
+            [
+                Paragraph('<font color="#757575">Callback Members</font>', ss["BodyText2"]),
+                Paragraph(f'{truncate(mid_str, 40)}', ss["BodyText2"]),
+                Paragraph('<font color="#757575">Sales Reps</font>', ss["BodyText2"]),
+                Paragraph(f'{truncate(sr_str, 40)}', ss["BodyText2"]),
+            ],
+        ]
+        info_table = Table(info_rows, colWidths=[1.3 * inch, 2.1 * inch, 1.3 * inch, 2.1 * inch])
+        info_table.setStyle(TableStyle([
+            ("BACKGROUND", (0, 0), (-1, -1), GRAY_50),
+            ("TOPPADDING", (0, 0), (-1, -1), 4),
+            ("BOTTOMPADDING", (0, 0), (-1, -1), 4),
+            ("LEFTPADDING", (0, 0), (-1, -1), 8),
+            ("GRID", (0, 0), (-1, -1), 0.3, GRAY_200),
+        ]))
+        elements.append(info_table)
+        elements.append(Spacer(1, 6))
+
+        # Breakdown tables
+        if ad["types"]:
+            elements.extend(make_table(f"{aid} — Entity Types", ad["types"], ss, max_rows=8))
+            elements.append(Spacer(1, 6))
+
+        if ad["companies"]:
+            elements.extend(make_table(f"{aid} — Companies", ad["companies"], ss, max_rows=10))
+            elements.append(Spacer(1, 6))
+
+        if ad["stages"]:
+            elements.extend(make_table(f"{aid} — Stages", ad["stages"], ss, max_rows=8))
+            elements.append(Spacer(1, 6))
+
+        if ad["ratings"]:
+            elements.extend(make_table(f"{aid} — Ratings", ad["ratings"], ss, max_rows=8))
+            elements.append(Spacer(1, 6))
+
+        # Entity IDs
+        if ad["entity_ids"]:
+            id_list = sorted(ad["entity_ids"])
+            id_str = ", ".join(str(i) for i in id_list[:30])
+            if len(id_list) > 30:
+                id_str += f" ... (+{len(id_list) - 30} more)"
+            elements.append(Paragraph(f"{aid} — Entity IDs Touched", ss["SubHeader"]))
+            elements.append(Paragraph(f'<font size="8">{id_str}</font>', ss["BodyText2"]))
+            elements.append(Spacer(1, 6))
+
+        # Divider
+        if idx < len(sorted_actors) - 1:
+            elements.append(Spacer(1, 4))
+            elements.append(HRFlowable(width="100%", thickness=0.5, color=GRAY_200, spaceAfter=4))
+            elements.append(Spacer(1, 4))
+
+    return elements
+
+
+def build_summary_log_table(entries, ss, max_rows=30):
+    elements = []
+    elements.append(PageBreak())
+    elements.append(Paragraph("Event Summary", ss["SectionHeader"]))
+    elements.append(HRFlowable(width="100%", thickness=1, color=GRAY_400, spaceAfter=6))
+    elements.append(Paragraph(
+        f"Aggregated view of {len(entries):,} webhook events — grouped by entity.",
+        ss["SmallGray"],
+    ))
+    elements.append(Spacer(1, 8))
+
+    entity_groups = defaultdict(lambda: {
+        "count": 0, "name": "—", "company": "—",
+        "actions": Counter(), "actors": set(),
+        "est_total": None,
+    })
+
+    for e in entries:
+        req = e.get("request", {})
+        bp = req.get("bodyParsed") or {}
+        entity = req.get("entityParsed") or bp.get("Entity") or {}
+        if not isinstance(entity, dict):
+            continue
+        eid = entity.get("Id")
+        if eid is None:
+            continue
+
+        eg = entity_groups[eid]
+        eg["count"] += 1
+        eg["name"] = entity.get("OpportunityName") or entity.get("CompanyName") or eg["name"]
+        eg["company"] = entity.get("CompanyName") or eg["company"]
+        eg["actions"][bp.get("Action", "?")] += 1
+        actor = resolve_actor(e)
+        eg["actors"].add(actor)
+        et = entity.get("EstimatedTotal")
+        if et is not None:
+            eg["est_total"] = et
+
+    sorted_entities = sorted(entity_groups.items(), key=lambda x: -x[1]["count"])
+
+    header = ["ID", "Entity Name", "Company", "Events", "Actions", "Actors", "Est. Total"]
+    rows = [header]
+
+    for eid, eg in sorted_entities[:max_rows]:
+        actions_str = ", ".join(f"{a}({c})" for a, c in eg["actions"].most_common(3))
+        actors_str = ", ".join(sorted(eg["actors"]))
+        total_str = f"${eg['est_total']:,.2f}" if eg["est_total"] is not None else "—"
+        rows.append([
+            str(eid),
+            truncate(eg["name"], 28),
+            truncate(eg["company"], 18),
+            f"{eg['count']:,}",
+            truncate(actions_str, 24),
+            truncate(actors_str, 18),
+            total_str,
+        ])
+
+    t = Table(rows, colWidths=[0.45 * inch, 1.7 * inch, 1.1 * inch, 0.55 * inch, 1.2 * inch, 1.0 * inch, 0.8 * inch])
+    t.setStyle(TableStyle([
+        ("BACKGROUND", (0, 0), (-1, 0), GRAY_800),
+        ("TEXTCOLOR", (0, 0), (-1, 0), WHITE),
+        ("FONTNAME", (0, 0), (-1, 0), "Helvetica-Bold"),
+        ("FONTSIZE", (0, 0), (-1, 0), 8),
+        ("FONTSIZE", (0, 1), (-1, -1), 8),
+        ("FONTNAME", (0, 1), (-1, -1), "Helvetica"),
+        ("GRID", (0, 0), (-1, -1), 0.3, GRAY_200),
+        ("ROWBACKGROUNDS", (0, 1), (-1, -1), [WHITE, GRAY_50]),
+        ("ALIGN", (0, 0), (0, -1), "CENTER"),
+        ("ALIGN", (3, 0), (3, -1), "CENTER"),
+        ("VALIGN", (0, 0), (-1, -1), "MIDDLE"),
+        ("LEFTPADDING", (0, 0), (-1, -1), 5),
+        ("RIGHTPADDING", (0, 0), (-1, -1), 5),
+        ("TOPPADDING", (0, 1), (-1, -1), 2),
+        ("BOTTOMPADDING", (0, 1), (-1, -1), 2),
+    ]))
+    elements.append(t)
+
+    if len(sorted_entities) > max_rows:
+        elements.append(Spacer(1, 4))
+        elements.append(Paragraph(
+            f'Showing top {max_rows} of {len(sorted_entities)} entities.',
+            ss["SmallGray"],
+        ))
+
+    return elements
+
+
+def add_page_number(canvas, doc):
+    canvas.saveState()
+    canvas.setFillColor(GRAY_800)
+    canvas.rect(0, 0, LETTER[0], 22, fill=1, stroke=0)
+    canvas.setFillColor(WHITE)
+    canvas.setFont("Helvetica", 7)
+    canvas.drawCentredString(LETTER[0] / 2, 8, f"Page {doc.page}")
+    canvas.setFillColor(GRAY_400)
+    canvas.setFont("Helvetica", 7)
+    canvas.drawString(30, 8, "Optima API · Webhook Log Report")
+    canvas.drawRightString(LETTER[0] - 30, 8, datetime.now(timezone.utc).strftime("%Y-%m-%d"))
+    canvas.restoreState()
+
+
+# ─── Main ─────────────────────────────────────────────────────────────────────
+
+def main():
+    script_dir = os.path.dirname(os.path.abspath(__file__))
+    log_dir = os.path.join(script_dir, "..", "cw-api-logs")
+
+    if len(sys.argv) > 1:
+        log_path = sys.argv[1]
+    else:
+        log_path = find_latest_log(log_dir)
+
+    print(f"📄 Reading log: {log_path}")
+    entries = parse_log(log_path)
+    print(f"   → {len(entries)} entries parsed")
+
+    stats = analyze(entries)
+    ss = build_styles()
+
+    log_basename = os.path.splitext(os.path.basename(log_path))[0]
+    out_path = os.path.join(script_dir, "..", "cw-api-logs", f"{log_basename}-report.pdf")
+
+    doc = SimpleDocTemplate(
+        out_path,
+        pagesize=LETTER,
+        leftMargin=0.6 * inch,
+        rightMargin=0.6 * inch,
+        topMargin=0.5 * inch,
+        bottomMargin=0.5 * inch,
+    )
+
+    elements = []
+
+    # ── Title Banner ──
+    elements.extend(make_header_banner(ss, log_path, stats))
+
+    # ── Overview ──
+    elements.append(Paragraph("Overview", ss["SectionHeader"]))
+    elements.append(HRFlowable(width="100%", thickness=1, color=GRAY_400, spaceAfter=10))
+
+    elements.append(make_kpi_row([
+        ("Total Events", f"{stats['total_entries']:,}"),
+        ("Unique Entities", f"{len(stats['entity_ids']):,}"),
+        ("Companies", f"{len(stats['companies']):,}"),
+        ("Duration", duration_str(stats["duration_seconds"])),
+    ]))
+    elements.append(Spacer(1, 8))
+    elements.append(make_kpi_row([
+        ("Events / Min", f"{stats['events_per_minute']:.1f}"),
+        ("HTTP Methods", f"{len(stats['methods']):,}"),
+        ("Action Types", f"{len(stats['actions']):,}"),
+        ("Actors", f"{len(stats['actors']):,}"),
+    ]))
+    elements.append(Spacer(1, 12))
+
+    # Time range
+    if stats["first_ts"] and stats["last_ts"]:
+        info = [
+            [
+                Paragraph('<font color="#757575">First Event</font>', ss["BodyText2"]),
+                Paragraph(f'<b>{stats["first_ts"].strftime("%Y-%m-%d %H:%M:%S UTC")}</b>', ss["BodyText2"]),
+                Paragraph('<font color="#757575">Last Event</font>', ss["BodyText2"]),
+                Paragraph(f'<b>{stats["last_ts"].strftime("%Y-%m-%d %H:%M:%S UTC")}</b>', ss["BodyText2"]),
+            ]
+        ]
+        ti = Table(info, colWidths=[1.2 * inch, 2.4 * inch, 1.2 * inch, 2.4 * inch])
+        ti.setStyle(TableStyle([
+            ("BACKGROUND", (0, 0), (-1, -1), GRAY_50),
+            ("TOPPADDING", (0, 0), (-1, -1), 5),
+            ("BOTTOMPADDING", (0, 0), (-1, -1), 5),
+            ("LEFTPADDING", (0, 0), (-1, -1), 8),
+            ("BOX", (0, 0), (-1, -1), 0.4, GRAY_200),
+        ]))
+        elements.append(ti)
+        elements.append(Spacer(1, 14))
+
+    # ── Charts ──
+    elements.append(Paragraph("Visual Breakdown", ss["SectionHeader"]))
+    elements.append(HRFlowable(width="100%", thickness=1, color=GRAY_400, spaceAfter=10))
+
+    elements.append(make_timeline_chart(stats["minute_buckets"]))
+    elements.append(Spacer(1, 12))
+
+    pie_row = [[
+        make_pie_chart("By Action", stats["actions"]),
+        make_pie_chart("By Type", stats["types"]),
+    ]]
+    pt = Table(pie_row, colWidths=[3.5 * inch, 3.5 * inch])
+    pt.setStyle(TableStyle([
+        ("ALIGN", (0, 0), (-1, -1), "CENTER"),
+        ("VALIGN", (0, 0), (-1, -1), "TOP"),
+    ]))
+    elements.append(pt)
+    elements.append(Spacer(1, 6))
+
+    if len(stats["stages"]) > 1 or len(stats["ratings"]) > 1:
+        pie_row2 = [[
+            make_pie_chart("By Stage", stats["stages"]),
+            make_pie_chart("By Rating", stats["ratings"]),
+        ]]
+        pt2 = Table(pie_row2, colWidths=[3.5 * inch, 3.5 * inch])
+        pt2.setStyle(TableStyle([
+            ("ALIGN", (0, 0), (-1, -1), "CENTER"),
+            ("VALIGN", (0, 0), (-1, -1), "TOP"),
+        ]))
+        elements.append(pt2)
+
+    # Actor pie chart
+    elements.append(Spacer(1, 6))
+    elements.append(make_pie_chart("By Actor", stats["actors"], width=350, height=210))
+
+    # ── General Information ──
+    elements.append(PageBreak())
+    elements.append(Paragraph("General Information", ss["SectionHeader"]))
+    elements.append(HRFlowable(width="100%", thickness=1, color=GRAY_400, spaceAfter=10))
+
+    elements.extend(make_table("Response Status Codes", stats["statuses"], ss))
+    elements.append(Spacer(1, 10))
+    elements.extend(make_table("HTTP Methods", stats["methods"], ss))
+    elements.append(Spacer(1, 10))
+    elements.extend(make_table("Webhook Actions", stats["actions"], ss))
+    elements.append(Spacer(1, 10))
+    elements.extend(make_table("Entity Types", stats["types"], ss))
+    elements.append(Spacer(1, 10))
+    elements.extend(make_table("Request Paths", stats["paths"], ss))
+    elements.append(Spacer(1, 10))
+    elements.extend(make_table("Actors", stats["actors"], ss))
+    elements.append(Spacer(1, 10))
+
+    if stats["companies"]:
+        elements.extend(make_table("Companies", stats["companies"], ss))
+        elements.append(Spacer(1, 10))
+    if stats["stages"]:
+        elements.extend(make_table("Opportunity Stages", stats["stages"], ss))
+        elements.append(Spacer(1, 10))
+    if stats["ratings"]:
+        elements.extend(make_table("Opportunity Ratings", stats["ratings"], ss))
+        elements.append(Spacer(1, 10))
+
+    elements.extend(make_table("Hourly Distribution", stats["hourly_buckets"], ss))
+
+    # ── Actor Deep Dive ──
+    elements.extend(build_actor_activity_section(stats, ss))
+
+    # ── Entity Summary ──
+    elements.extend(build_summary_log_table(entries, ss, max_rows=30))
+
+    # Build
+    doc.build(elements, onFirstPage=add_page_number, onLaterPages=add_page_number)
+    print(f"✅ Report generated: {out_path}")
+    print(f"   File size: {os.path.getsize(out_path) / 1024:.1f} KB")
+
+
+if __name__ == "__main__":
+    main()

generated/prisma/browser.ts

@@ -67,3 +67,13 @@ export type SecureValue = Prisma.SecureValueModel
  * 
  */
 export type Credential = Prisma.CredentialModel
+/**
+ * Model GeneratedQuotes
+ * 
+ */
+export type GeneratedQuotes = Prisma.GeneratedQuotesModel
+/**
+ * Model CwMember
+ * 
+ */
+export type CwMember = Prisma.CwMemberModel

generated/prisma/client.ts

@@ -89,3 +89,13 @@ export type SecureValue = Prisma.SecureValueModel
  * 
  */
 export type Credential = Prisma.CredentialModel
+/**
+ * Model GeneratedQuotes
+ * 
+ */
+export type GeneratedQuotes = Prisma.GeneratedQuotesModel
+/**
+ * Model CwMember
+ * 
+ */
+export type CwMember = Prisma.CwMemberModel

generated/prisma/commonInputTypes.ts

@@ -280,6 +280,23 @@ export type JsonWithAggregatesFilterBase<$PrismaModel = never> = {
   _max?: Prisma.NestedJsonFilter<$PrismaModel>
 }
 
+export type BytesFilter<$PrismaModel = never> = {
+  equals?: runtime.Bytes | Prisma.BytesFieldRefInput<$PrismaModel>
+  in?: runtime.Bytes[] | Prisma.ListBytesFieldRefInput<$PrismaModel>
+  notIn?: runtime.Bytes[] | Prisma.ListBytesFieldRefInput<$PrismaModel>
+  not?: Prisma.NestedBytesFilter<$PrismaModel> | runtime.Bytes
+}
+
+export type BytesWithAggregatesFilter<$PrismaModel = never> = {
+  equals?: runtime.Bytes | Prisma.BytesFieldRefInput<$PrismaModel>
+  in?: runtime.Bytes[] | Prisma.ListBytesFieldRefInput<$PrismaModel>
+  notIn?: runtime.Bytes[] | Prisma.ListBytesFieldRefInput<$PrismaModel>
+  not?: Prisma.NestedBytesWithAggregatesFilter<$PrismaModel> | runtime.Bytes
+  _count?: Prisma.NestedIntFilter<$PrismaModel>
+  _min?: Prisma.NestedBytesFilter<$PrismaModel>
+  _max?: Prisma.NestedBytesFilter<$PrismaModel>
+}
+
 export type NestedStringFilter<$PrismaModel = never> = {
   equals?: string | Prisma.StringFieldRefInput<$PrismaModel>
   in?: string[] | Prisma.ListStringFieldRefInput<$PrismaModel>
@@ -521,4 +538,21 @@ export type NestedJsonFilterBase<$PrismaModel = never> = {
   not?: runtime.InputJsonValue | Prisma.JsonFieldRefInput<$PrismaModel> | Prisma.JsonNullValueFilter
 }
 
+export type NestedBytesFilter<$PrismaModel = never> = {
+  equals?: runtime.Bytes | Prisma.BytesFieldRefInput<$PrismaModel>
+  in?: runtime.Bytes[] | Prisma.ListBytesFieldRefInput<$PrismaModel>
+  notIn?: runtime.Bytes[] | Prisma.ListBytesFieldRefInput<$PrismaModel>
+  not?: Prisma.NestedBytesFilter<$PrismaModel> | runtime.Bytes
+}
+
+export type NestedBytesWithAggregatesFilter<$PrismaModel = never> = {
+  equals?: runtime.Bytes | Prisma.BytesFieldRefInput<$PrismaModel>
+  in?: runtime.Bytes[] | Prisma.ListBytesFieldRefInput<$PrismaModel>
+  notIn?: runtime.Bytes[] | Prisma.ListBytesFieldRefInput<$PrismaModel>
+  not?: Prisma.NestedBytesWithAggregatesFilter<$PrismaModel> | runtime.Bytes
+  _count?: Prisma.NestedIntFilter<$PrismaModel>
+  _min?: Prisma.NestedBytesFilter<$PrismaModel>
+  _max?: Prisma.NestedBytesFilter<$PrismaModel>
+}
+
 

generated/prisma/internal/prismaNamespace.ts

@@ -393,7 +393,9 @@ export const ModelName = {
   Opportunity: 'Opportunity',
   CredentialType: 'CredentialType',
   SecureValue: 'SecureValue',
-  Credential: 'Credential'
+  Credential: 'Credential',
+  GeneratedQuotes: 'GeneratedQuotes',
+  CwMember: 'CwMember'
 } as const
 
 export type ModelName = (typeof ModelName)[keyof typeof ModelName]
@@ -409,7 +411,7 @@ export type TypeMap<ExtArgs extends runtime.Types.Extensions.InternalArgs = runt
     omit: GlobalOmitOptions
   }
   meta: {
-    modelProps: "session" | "user" | "role" | "unifiSite" | "company" | "catalogItem" | "opportunity" | "credentialType" | "secureValue" | "credential"
+    modelProps: "session" | "user" | "role" | "unifiSite" | "company" | "catalogItem" | "opportunity" | "credentialType" | "secureValue" | "credential" | "generatedQuotes" | "cwMember"
     txIsolationLevel: TransactionIsolationLevel
   }
   model: {
@@ -1153,6 +1155,154 @@ export type TypeMap<ExtArgs extends runtime.Types.Extensions.InternalArgs = runt
         }
       }
     }
+    GeneratedQuotes: {
+      payload: Prisma.$GeneratedQuotesPayload<ExtArgs>
+      fields: Prisma.GeneratedQuotesFieldRefs
+      operations: {
+        findUnique: {
+          args: Prisma.GeneratedQuotesFindUniqueArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload> | null
+        }
+        findUniqueOrThrow: {
+          args: Prisma.GeneratedQuotesFindUniqueOrThrowArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>
+        }
+        findFirst: {
+          args: Prisma.GeneratedQuotesFindFirstArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload> | null
+        }
+        findFirstOrThrow: {
+          args: Prisma.GeneratedQuotesFindFirstOrThrowArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>
+        }
+        findMany: {
+          args: Prisma.GeneratedQuotesFindManyArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>[]
+        }
+        create: {
+          args: Prisma.GeneratedQuotesCreateArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>
+        }
+        createMany: {
+          args: Prisma.GeneratedQuotesCreateManyArgs<ExtArgs>
+          result: BatchPayload
+        }
+        createManyAndReturn: {
+          args: Prisma.GeneratedQuotesCreateManyAndReturnArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>[]
+        }
+        delete: {
+          args: Prisma.GeneratedQuotesDeleteArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>
+        }
+        update: {
+          args: Prisma.GeneratedQuotesUpdateArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>
+        }
+        deleteMany: {
+          args: Prisma.GeneratedQuotesDeleteManyArgs<ExtArgs>
+          result: BatchPayload
+        }
+        updateMany: {
+          args: Prisma.GeneratedQuotesUpdateManyArgs<ExtArgs>
+          result: BatchPayload
+        }
+        updateManyAndReturn: {
+          args: Prisma.GeneratedQuotesUpdateManyAndReturnArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>[]
+        }
+        upsert: {
+          args: Prisma.GeneratedQuotesUpsertArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$GeneratedQuotesPayload>
+        }
+        aggregate: {
+          args: Prisma.GeneratedQuotesAggregateArgs<ExtArgs>
+          result: runtime.Types.Utils.Optional<Prisma.AggregateGeneratedQuotes>
+        }
+        groupBy: {
+          args: Prisma.GeneratedQuotesGroupByArgs<ExtArgs>
+          result: runtime.Types.Utils.Optional<Prisma.GeneratedQuotesGroupByOutputType>[]
+        }
+        count: {
+          args: Prisma.GeneratedQuotesCountArgs<ExtArgs>
+          result: runtime.Types.Utils.Optional<Prisma.GeneratedQuotesCountAggregateOutputType> | number
+        }
+      }
+    }
+    CwMember: {
+      payload: Prisma.$CwMemberPayload<ExtArgs>
+      fields: Prisma.CwMemberFieldRefs
+      operations: {
+        findUnique: {
+          args: Prisma.CwMemberFindUniqueArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload> | null
+        }
+        findUniqueOrThrow: {
+          args: Prisma.CwMemberFindUniqueOrThrowArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>
+        }
+        findFirst: {
+          args: Prisma.CwMemberFindFirstArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload> | null
+        }
+        findFirstOrThrow: {
+          args: Prisma.CwMemberFindFirstOrThrowArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>
+        }
+        findMany: {
+          args: Prisma.CwMemberFindManyArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>[]
+        }
+        create: {
+          args: Prisma.CwMemberCreateArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>
+        }
+        createMany: {
+          args: Prisma.CwMemberCreateManyArgs<ExtArgs>
+          result: BatchPayload
+        }
+        createManyAndReturn: {
+          args: Prisma.CwMemberCreateManyAndReturnArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>[]
+        }
+        delete: {
+          args: Prisma.CwMemberDeleteArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>
+        }
+        update: {
+          args: Prisma.CwMemberUpdateArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>
+        }
+        deleteMany: {
+          args: Prisma.CwMemberDeleteManyArgs<ExtArgs>
+          result: BatchPayload
+        }
+        updateMany: {
+          args: Prisma.CwMemberUpdateManyArgs<ExtArgs>
+          result: BatchPayload
+        }
+        updateManyAndReturn: {
+          args: Prisma.CwMemberUpdateManyAndReturnArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>[]
+        }
+        upsert: {
+          args: Prisma.CwMemberUpsertArgs<ExtArgs>
+          result: runtime.Types.Utils.PayloadToResult<Prisma.$CwMemberPayload>
+        }
+        aggregate: {
+          args: Prisma.CwMemberAggregateArgs<ExtArgs>
+          result: runtime.Types.Utils.Optional<Prisma.AggregateCwMember>
+        }
+        groupBy: {
+          args: Prisma.CwMemberGroupByArgs<ExtArgs>
+          result: runtime.Types.Utils.Optional<Prisma.CwMemberGroupByOutputType>[]
+        }
+        count: {
+          args: Prisma.CwMemberCountArgs<ExtArgs>
+          result: runtime.Types.Utils.Optional<Prisma.CwMemberCountAggregateOutputType> | number
+        }
+      }
+    }
   }
 } & {
   other: {
@@ -1322,6 +1472,7 @@ export const OpportunityScalarFieldEnum = {
   siteName: 'siteName',
   customerPO: 'customerPO',
   totalSalesTax: 'totalSalesTax',
+  probability: 'probability',
   locationName: 'locationName',
   locationCwId: 'locationCwId',
   departmentName: 'departmentName',
@@ -1384,6 +1535,40 @@ export const CredentialScalarFieldEnum = {
 export type CredentialScalarFieldEnum = (typeof CredentialScalarFieldEnum)[keyof typeof CredentialScalarFieldEnum]
 
 
+export const GeneratedQuotesScalarFieldEnum = {
+  id: 'id',
+  quoteRegenData: 'quoteRegenData',
+  quoteRegenParams: 'quoteRegenParams',
+  quoteRegenHash: 'quoteRegenHash',
+  downloads: 'downloads',
+  quoteFile: 'quoteFile',
+  quoteFileName: 'quoteFileName',
+  opportunityId: 'opportunityId',
+  createdById: 'createdById',
+  createdAt: 'createdAt',
+  updatedAt: 'updatedAt'
+} as const
+
+export type GeneratedQuotesScalarFieldEnum = (typeof GeneratedQuotesScalarFieldEnum)[keyof typeof GeneratedQuotesScalarFieldEnum]
+
+
+export const CwMemberScalarFieldEnum = {
+  id: 'id',
+  cwMemberId: 'cwMemberId',
+  identifier: 'identifier',
+  firstName: 'firstName',
+  lastName: 'lastName',
+  officeEmail: 'officeEmail',
+  inactiveFlag: 'inactiveFlag',
+  apiKey: 'apiKey',
+  cwLastUpdated: 'cwLastUpdated',
+  createdAt: 'createdAt',
+  updatedAt: 'updatedAt'
+} as const
+
+export type CwMemberScalarFieldEnum = (typeof CwMemberScalarFieldEnum)[keyof typeof CwMemberScalarFieldEnum]
+
+
 export const SortOrder = {
   asc: 'asc',
   desc: 'desc'
@@ -1506,6 +1691,20 @@ export type JsonFieldRefInput<$PrismaModel> = FieldRefInputType<$PrismaModel, 'J
 export type EnumQueryModeFieldRefInput<$PrismaModel> = FieldRefInputType<$PrismaModel, 'QueryMode'>
     
 
+
+/**
+ * Reference to a field of type 'Bytes'
+ */
+export type BytesFieldRefInput<$PrismaModel> = FieldRefInputType<$PrismaModel, 'Bytes'>
+    
+
+
+/**
+ * Reference to a field of type 'Bytes[]'
+ */
+export type ListBytesFieldRefInput<$PrismaModel> = FieldRefInputType<$PrismaModel, 'Bytes[]'>
+    
+
 /**
  * Batch Payload for updateMany & deleteMany & createMany
  */
@@ -1611,6 +1810,8 @@ export type GlobalOmitConfig = {
   credentialType?: Prisma.CredentialTypeOmit
   secureValue?: Prisma.SecureValueOmit
   credential?: Prisma.CredentialOmit
+  generatedQuotes?: Prisma.GeneratedQuotesOmit
+  cwMember?: Prisma.CwMemberOmit
 }
 
 /* Types for Logging */

generated/prisma/internal/prismaNamespaceBrowser.ts

@@ -60,7 +60,9 @@ export const ModelName = {
   Opportunity: 'Opportunity',
   CredentialType: 'CredentialType',
   SecureValue: 'SecureValue',
-  Credential: 'Credential'
+  Credential: 'Credential',
+  GeneratedQuotes: 'GeneratedQuotes',
+  CwMember: 'CwMember'
 } as const
 
 export type ModelName = (typeof ModelName)[keyof typeof ModelName]
@@ -209,6 +211,7 @@ export const OpportunityScalarFieldEnum = {
   siteName: 'siteName',
   customerPO: 'customerPO',
   totalSalesTax: 'totalSalesTax',
+  probability: 'probability',
   locationName: 'locationName',
   locationCwId: 'locationCwId',
   departmentName: 'departmentName',
@@ -271,6 +274,40 @@ export const CredentialScalarFieldEnum = {
 export type CredentialScalarFieldEnum = (typeof CredentialScalarFieldEnum)[keyof typeof CredentialScalarFieldEnum]
 
 
+export const GeneratedQuotesScalarFieldEnum = {
+  id: 'id',
+  quoteRegenData: 'quoteRegenData',
+  quoteRegenParams: 'quoteRegenParams',
+  quoteRegenHash: 'quoteRegenHash',
+  downloads: 'downloads',
+  quoteFile: 'quoteFile',
+  quoteFileName: 'quoteFileName',
+  opportunityId: 'opportunityId',
+  createdById: 'createdById',
+  createdAt: 'createdAt',
+  updatedAt: 'updatedAt'
+} as const
+
+export type GeneratedQuotesScalarFieldEnum = (typeof GeneratedQuotesScalarFieldEnum)[keyof typeof GeneratedQuotesScalarFieldEnum]
+
+
+export const CwMemberScalarFieldEnum = {
+  id: 'id',
+  cwMemberId: 'cwMemberId',
+  identifier: 'identifier',
+  firstName: 'firstName',
+  lastName: 'lastName',
+  officeEmail: 'officeEmail',
+  inactiveFlag: 'inactiveFlag',
+  apiKey: 'apiKey',
+  cwLastUpdated: 'cwLastUpdated',
+  createdAt: 'createdAt',
+  updatedAt: 'updatedAt'
+} as const
+
+export type CwMemberScalarFieldEnum = (typeof CwMemberScalarFieldEnum)[keyof typeof CwMemberScalarFieldEnum]
+
+
 export const SortOrder = {
   asc: 'asc',
   desc: 'desc'

generated/prisma/models.ts

@@ -18,4 +18,6 @@ export type * from './models/Opportunity.ts'
 export type * from './models/CredentialType.ts'
 export type * from './models/SecureValue.ts'
 export type * from './models/Credential.ts'
+export type * from './models/GeneratedQuotes.ts'
+export type * from './models/CwMember.ts'
 export type * from './commonInputTypes.ts'

generated/prisma/models/Opportunity.ts

@@ -40,6 +40,7 @@ export type OpportunityAvgAggregateOutputType = {
   contactCwId: number | null
   siteCwId: number | null
   totalSalesTax: number | null
+  probability: number | null
   locationCwId: number | null
   departmentCwId: number | null
   closedByCwId: number | null
@@ -60,6 +61,7 @@ export type OpportunitySumAggregateOutputType = {
   contactCwId: number | null
   siteCwId: number | null
   totalSalesTax: number | null
+  probability: number | null
   locationCwId: number | null
   departmentCwId: number | null
   closedByCwId: number | null
@@ -98,6 +100,7 @@ export type OpportunityMinAggregateOutputType = {
   siteName: string | null
   customerPO: string | null
   totalSalesTax: number | null
+  probability: number | null
   locationName: string | null
   locationCwId: number | null
   departmentName: string | null
@@ -147,6 +150,7 @@ export type OpportunityMaxAggregateOutputType = {
   siteName: string | null
   customerPO: string | null
   totalSalesTax: number | null
+  probability: number | null
   locationName: string | null
   locationCwId: number | null
   departmentName: string | null
@@ -196,6 +200,7 @@ export type OpportunityCountAggregateOutputType = {
   siteName: number
   customerPO: number
   totalSalesTax: number
+  probability: number
   locationName: number
   locationCwId: number
   departmentName: number
@@ -230,6 +235,7 @@ export type OpportunityAvgAggregateInputType = {
   contactCwId?: true
   siteCwId?: true
   totalSalesTax?: true
+  probability?: true
   locationCwId?: true
   departmentCwId?: true
   closedByCwId?: true
@@ -250,6 +256,7 @@ export type OpportunitySumAggregateInputType = {
   contactCwId?: true
   siteCwId?: true
   totalSalesTax?: true
+  probability?: true
   locationCwId?: true
   departmentCwId?: true
   closedByCwId?: true
@@ -288,6 +295,7 @@ export type OpportunityMinAggregateInputType = {
   siteName?: true
   customerPO?: true
   totalSalesTax?: true
+  probability?: true
   locationName?: true
   locationCwId?: true
   departmentName?: true
@@ -337,6 +345,7 @@ export type OpportunityMaxAggregateInputType = {
   siteName?: true
   customerPO?: true
   totalSalesTax?: true
+  probability?: true
   locationName?: true
   locationCwId?: true
   departmentName?: true
@@ -386,6 +395,7 @@ export type OpportunityCountAggregateInputType = {
   siteName?: true
   customerPO?: true
   totalSalesTax?: true
+  probability?: true
   locationName?: true
   locationCwId?: true
   departmentName?: true
@@ -523,6 +533,7 @@ export type OpportunityGroupByOutputType = {
   siteName: string | null
   customerPO: string | null
   totalSalesTax: number
+  probability: number
   locationName: string | null
   locationCwId: number | null
   departmentName: string | null
@@ -596,6 +607,7 @@ export type OpportunityWhereInput = {
   siteName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   customerPO?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   totalSalesTax?: Prisma.FloatFilter<"Opportunity"> | number
+  probability?: Prisma.FloatFilter<"Opportunity"> | number
   locationName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   locationCwId?: Prisma.IntNullableFilter<"Opportunity"> | number | null
   departmentName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
@@ -612,6 +624,7 @@ export type OpportunityWhereInput = {
   cwLastUpdated?: Prisma.DateTimeNullableFilter<"Opportunity"> | Date | string | null
   createdAt?: Prisma.DateTimeFilter<"Opportunity"> | Date | string
   updatedAt?: Prisma.DateTimeFilter<"Opportunity"> | Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesListRelationFilter
   company?: Prisma.XOR<Prisma.CompanyNullableScalarRelationFilter, Prisma.CompanyWhereInput> | null
 }
 
@@ -647,6 +660,7 @@ export type OpportunityOrderByWithRelationInput = {
   siteName?: Prisma.SortOrderInput | Prisma.SortOrder
   customerPO?: Prisma.SortOrderInput | Prisma.SortOrder
   totalSalesTax?: Prisma.SortOrder
+  probability?: Prisma.SortOrder
   locationName?: Prisma.SortOrderInput | Prisma.SortOrder
   locationCwId?: Prisma.SortOrderInput | Prisma.SortOrder
   departmentName?: Prisma.SortOrderInput | Prisma.SortOrder
@@ -663,6 +677,7 @@ export type OpportunityOrderByWithRelationInput = {
   cwLastUpdated?: Prisma.SortOrderInput | Prisma.SortOrder
   createdAt?: Prisma.SortOrder
   updatedAt?: Prisma.SortOrder
+  generatedQuotes?: Prisma.GeneratedQuotesOrderByRelationAggregateInput
   company?: Prisma.CompanyOrderByWithRelationInput
 }
 
@@ -701,6 +716,7 @@ export type OpportunityWhereUniqueInput = Prisma.AtLeast<{
   siteName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   customerPO?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   totalSalesTax?: Prisma.FloatFilter<"Opportunity"> | number
+  probability?: Prisma.FloatFilter<"Opportunity"> | number
   locationName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   locationCwId?: Prisma.IntNullableFilter<"Opportunity"> | number | null
   departmentName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
@@ -717,6 +733,7 @@ export type OpportunityWhereUniqueInput = Prisma.AtLeast<{
   cwLastUpdated?: Prisma.DateTimeNullableFilter<"Opportunity"> | Date | string | null
   createdAt?: Prisma.DateTimeFilter<"Opportunity"> | Date | string
   updatedAt?: Prisma.DateTimeFilter<"Opportunity"> | Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesListRelationFilter
   company?: Prisma.XOR<Prisma.CompanyNullableScalarRelationFilter, Prisma.CompanyWhereInput> | null
 }, "id" | "cwOpportunityId">
 
@@ -752,6 +769,7 @@ export type OpportunityOrderByWithAggregationInput = {
   siteName?: Prisma.SortOrderInput | Prisma.SortOrder
   customerPO?: Prisma.SortOrderInput | Prisma.SortOrder
   totalSalesTax?: Prisma.SortOrder
+  probability?: Prisma.SortOrder
   locationName?: Prisma.SortOrderInput | Prisma.SortOrder
   locationCwId?: Prisma.SortOrderInput | Prisma.SortOrder
   departmentName?: Prisma.SortOrderInput | Prisma.SortOrder
@@ -810,6 +828,7 @@ export type OpportunityScalarWhereWithAggregatesInput = {
   siteName?: Prisma.StringNullableWithAggregatesFilter<"Opportunity"> | string | null
   customerPO?: Prisma.StringNullableWithAggregatesFilter<"Opportunity"> | string | null
   totalSalesTax?: Prisma.FloatWithAggregatesFilter<"Opportunity"> | number
+  probability?: Prisma.FloatWithAggregatesFilter<"Opportunity"> | number
   locationName?: Prisma.StringNullableWithAggregatesFilter<"Opportunity"> | string | null
   locationCwId?: Prisma.IntNullableWithAggregatesFilter<"Opportunity"> | number | null
   departmentName?: Prisma.StringNullableWithAggregatesFilter<"Opportunity"> | string | null
@@ -860,6 +879,7 @@ export type OpportunityCreateInput = {
   siteName?: string | null
   customerPO?: string | null
   totalSalesTax?: number
+  probability?: number
   locationName?: string | null
   locationCwId?: number | null
   departmentName?: string | null
@@ -875,6 +895,7 @@ export type OpportunityCreateInput = {
   cwLastUpdated?: Date | string | null
   createdAt?: Date | string
   updatedAt?: Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesCreateNestedManyWithoutOpportunityInput
   company?: Prisma.CompanyCreateNestedOneWithoutOpportunitiesInput
 }
 
@@ -910,6 +931,7 @@ export type OpportunityUncheckedCreateInput = {
   siteName?: string | null
   customerPO?: string | null
   totalSalesTax?: number
+  probability?: number
   locationName?: string | null
   locationCwId?: number | null
   departmentName?: string | null
@@ -926,6 +948,7 @@ export type OpportunityUncheckedCreateInput = {
   cwLastUpdated?: Date | string | null
   createdAt?: Date | string
   updatedAt?: Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedCreateNestedManyWithoutOpportunityInput
 }
 
 export type OpportunityUpdateInput = {
@@ -960,6 +983,7 @@ export type OpportunityUpdateInput = {
   siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
   locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
   departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
@@ -975,6 +999,7 @@ export type OpportunityUpdateInput = {
   cwLastUpdated?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
   createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesUpdateManyWithoutOpportunityNestedInput
   company?: Prisma.CompanyUpdateOneWithoutOpportunitiesNestedInput
 }
 
@@ -1010,6 +1035,7 @@ export type OpportunityUncheckedUpdateInput = {
   siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
   locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
   departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
@@ -1026,6 +1052,7 @@ export type OpportunityUncheckedUpdateInput = {
   cwLastUpdated?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
   createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedUpdateManyWithoutOpportunityNestedInput
 }
 
 export type OpportunityCreateManyInput = {
@@ -1060,6 +1087,7 @@ export type OpportunityCreateManyInput = {
   siteName?: string | null
   customerPO?: string | null
   totalSalesTax?: number
+  probability?: number
   locationName?: string | null
   locationCwId?: number | null
   departmentName?: string | null
@@ -1110,6 +1138,7 @@ export type OpportunityUpdateManyMutationInput = {
   siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
   locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
   departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
@@ -1159,6 +1188,7 @@ export type OpportunityUncheckedUpdateManyInput = {
   siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
   locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
   departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
@@ -1227,6 +1257,7 @@ export type OpportunityCountOrderByAggregateInput = {
   siteName?: Prisma.SortOrder
   customerPO?: Prisma.SortOrder
   totalSalesTax?: Prisma.SortOrder
+  probability?: Prisma.SortOrder
   locationName?: Prisma.SortOrder
   locationCwId?: Prisma.SortOrder
   departmentName?: Prisma.SortOrder
@@ -1259,6 +1290,7 @@ export type OpportunityAvgOrderByAggregateInput = {
   contactCwId?: Prisma.SortOrder
   siteCwId?: Prisma.SortOrder
   totalSalesTax?: Prisma.SortOrder
+  probability?: Prisma.SortOrder
   locationCwId?: Prisma.SortOrder
   departmentCwId?: Prisma.SortOrder
   closedByCwId?: Prisma.SortOrder
@@ -1297,6 +1329,7 @@ export type OpportunityMaxOrderByAggregateInput = {
   siteName?: Prisma.SortOrder
   customerPO?: Prisma.SortOrder
   totalSalesTax?: Prisma.SortOrder
+  probability?: Prisma.SortOrder
   locationName?: Prisma.SortOrder
   locationCwId?: Prisma.SortOrder
   departmentName?: Prisma.SortOrder
@@ -1346,6 +1379,7 @@ export type OpportunityMinOrderByAggregateInput = {
   siteName?: Prisma.SortOrder
   customerPO?: Prisma.SortOrder
   totalSalesTax?: Prisma.SortOrder
+  probability?: Prisma.SortOrder
   locationName?: Prisma.SortOrder
   locationCwId?: Prisma.SortOrder
   departmentName?: Prisma.SortOrder
@@ -1377,12 +1411,18 @@ export type OpportunitySumOrderByAggregateInput = {
   contactCwId?: Prisma.SortOrder
   siteCwId?: Prisma.SortOrder
   totalSalesTax?: Prisma.SortOrder
+  probability?: Prisma.SortOrder
   locationCwId?: Prisma.SortOrder
   departmentCwId?: Prisma.SortOrder
   closedByCwId?: Prisma.SortOrder
   productSequence?: Prisma.SortOrder
 }
 
+export type OpportunityScalarRelationFilter = {
+  is?: Prisma.OpportunityWhereInput
+  isNot?: Prisma.OpportunityWhereInput
+}
+
 export type OpportunityCreateNestedManyWithoutCompanyInput = {
   create?: Prisma.XOR<Prisma.OpportunityCreateWithoutCompanyInput, Prisma.OpportunityUncheckedCreateWithoutCompanyInput> | Prisma.OpportunityCreateWithoutCompanyInput[] | Prisma.OpportunityUncheckedCreateWithoutCompanyInput[]
   connectOrCreate?: Prisma.OpportunityCreateOrConnectWithoutCompanyInput | Prisma.OpportunityCreateOrConnectWithoutCompanyInput[]
@@ -1434,6 +1474,20 @@ export type OpportunityUpdateproductSequenceInput = {
   push?: number | number[]
 }
 
+export type OpportunityCreateNestedOneWithoutGeneratedQuotesInput = {
+  create?: Prisma.XOR<Prisma.OpportunityCreateWithoutGeneratedQuotesInput, Prisma.OpportunityUncheckedCreateWithoutGeneratedQuotesInput>
+  connectOrCreate?: Prisma.OpportunityCreateOrConnectWithoutGeneratedQuotesInput
+  connect?: Prisma.OpportunityWhereUniqueInput
+}
+
+export type OpportunityUpdateOneRequiredWithoutGeneratedQuotesNestedInput = {
+  create?: Prisma.XOR<Prisma.OpportunityCreateWithoutGeneratedQuotesInput, Prisma.OpportunityUncheckedCreateWithoutGeneratedQuotesInput>
+  connectOrCreate?: Prisma.OpportunityCreateOrConnectWithoutGeneratedQuotesInput
+  upsert?: Prisma.OpportunityUpsertWithoutGeneratedQuotesInput
+  connect?: Prisma.OpportunityWhereUniqueInput
+  update?: Prisma.XOR<Prisma.XOR<Prisma.OpportunityUpdateToOneWithWhereWithoutGeneratedQuotesInput, Prisma.OpportunityUpdateWithoutGeneratedQuotesInput>, Prisma.OpportunityUncheckedUpdateWithoutGeneratedQuotesInput>
+}
+
 export type OpportunityCreateWithoutCompanyInput = {
   id?: string
   cwOpportunityId: number
@@ -1466,6 +1520,7 @@ export type OpportunityCreateWithoutCompanyInput = {
   siteName?: string | null
   customerPO?: string | null
   totalSalesTax?: number
+  probability?: number
   locationName?: string | null
   locationCwId?: number | null
   departmentName?: string | null
@@ -1481,6 +1536,7 @@ export type OpportunityCreateWithoutCompanyInput = {
   cwLastUpdated?: Date | string | null
   createdAt?: Date | string
   updatedAt?: Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesCreateNestedManyWithoutOpportunityInput
 }
 
 export type OpportunityUncheckedCreateWithoutCompanyInput = {
@@ -1515,6 +1571,7 @@ export type OpportunityUncheckedCreateWithoutCompanyInput = {
   siteName?: string | null
   customerPO?: string | null
   totalSalesTax?: number
+  probability?: number
   locationName?: string | null
   locationCwId?: number | null
   departmentName?: string | null
@@ -1530,6 +1587,7 @@ export type OpportunityUncheckedCreateWithoutCompanyInput = {
   cwLastUpdated?: Date | string | null
   createdAt?: Date | string
   updatedAt?: Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedCreateNestedManyWithoutOpportunityInput
 }
 
 export type OpportunityCreateOrConnectWithoutCompanyInput = {
@@ -1593,6 +1651,7 @@ export type OpportunityScalarWhereInput = {
   siteName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   customerPO?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   totalSalesTax?: Prisma.FloatFilter<"Opportunity"> | number
+  probability?: Prisma.FloatFilter<"Opportunity"> | number
   locationName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
   locationCwId?: Prisma.IntNullableFilter<"Opportunity"> | number | null
   departmentName?: Prisma.StringNullableFilter<"Opportunity"> | string | null
@@ -1611,6 +1670,226 @@ export type OpportunityScalarWhereInput = {
   updatedAt?: Prisma.DateTimeFilter<"Opportunity"> | Date | string
 }
 
+export type OpportunityCreateWithoutGeneratedQuotesInput = {
+  id?: string
+  cwOpportunityId: number
+  name: string
+  notes?: string | null
+  typeName?: string | null
+  typeCwId?: number | null
+  stageName?: string | null
+  stageCwId?: number | null
+  statusName?: string | null
+  statusCwId?: number | null
+  priorityName?: string | null
+  priorityCwId?: number | null
+  ratingName?: string | null
+  ratingCwId?: number | null
+  source?: string | null
+  campaignName?: string | null
+  campaignCwId?: number | null
+  primarySalesRepName?: string | null
+  primarySalesRepIdentifier?: string | null
+  primarySalesRepCwId?: number | null
+  secondarySalesRepName?: string | null
+  secondarySalesRepIdentifier?: string | null
+  secondarySalesRepCwId?: number | null
+  companyCwId?: number | null
+  companyName?: string | null
+  contactCwId?: number | null
+  contactName?: string | null
+  siteCwId?: number | null
+  siteName?: string | null
+  customerPO?: string | null
+  totalSalesTax?: number
+  probability?: number
+  locationName?: string | null
+  locationCwId?: number | null
+  departmentName?: string | null
+  departmentCwId?: number | null
+  expectedCloseDate?: Date | string | null
+  pipelineChangeDate?: Date | string | null
+  dateBecameLead?: Date | string | null
+  closedDate?: Date | string | null
+  closedFlag?: boolean
+  closedByName?: string | null
+  closedByCwId?: number | null
+  productSequence?: Prisma.OpportunityCreateproductSequenceInput | number[]
+  cwLastUpdated?: Date | string | null
+  createdAt?: Date | string
+  updatedAt?: Date | string
+  company?: Prisma.CompanyCreateNestedOneWithoutOpportunitiesInput
+}
+
+export type OpportunityUncheckedCreateWithoutGeneratedQuotesInput = {
+  id?: string
+  cwOpportunityId: number
+  name: string
+  notes?: string | null
+  typeName?: string | null
+  typeCwId?: number | null
+  stageName?: string | null
+  stageCwId?: number | null
+  statusName?: string | null
+  statusCwId?: number | null
+  priorityName?: string | null
+  priorityCwId?: number | null
+  ratingName?: string | null
+  ratingCwId?: number | null
+  source?: string | null
+  campaignName?: string | null
+  campaignCwId?: number | null
+  primarySalesRepName?: string | null
+  primarySalesRepIdentifier?: string | null
+  primarySalesRepCwId?: number | null
+  secondarySalesRepName?: string | null
+  secondarySalesRepIdentifier?: string | null
+  secondarySalesRepCwId?: number | null
+  companyCwId?: number | null
+  companyName?: string | null
+  contactCwId?: number | null
+  contactName?: string | null
+  siteCwId?: number | null
+  siteName?: string | null
+  customerPO?: string | null
+  totalSalesTax?: number
+  probability?: number
+  locationName?: string | null
+  locationCwId?: number | null
+  departmentName?: string | null
+  departmentCwId?: number | null
+  expectedCloseDate?: Date | string | null
+  pipelineChangeDate?: Date | string | null
+  dateBecameLead?: Date | string | null
+  closedDate?: Date | string | null
+  closedFlag?: boolean
+  closedByName?: string | null
+  closedByCwId?: number | null
+  companyId?: string | null
+  productSequence?: Prisma.OpportunityCreateproductSequenceInput | number[]
+  cwLastUpdated?: Date | string | null
+  createdAt?: Date | string
+  updatedAt?: Date | string
+}
+
+export type OpportunityCreateOrConnectWithoutGeneratedQuotesInput = {
+  where: Prisma.OpportunityWhereUniqueInput
+  create: Prisma.XOR<Prisma.OpportunityCreateWithoutGeneratedQuotesInput, Prisma.OpportunityUncheckedCreateWithoutGeneratedQuotesInput>
+}
+
+export type OpportunityUpsertWithoutGeneratedQuotesInput = {
+  update: Prisma.XOR<Prisma.OpportunityUpdateWithoutGeneratedQuotesInput, Prisma.OpportunityUncheckedUpdateWithoutGeneratedQuotesInput>
+  create: Prisma.XOR<Prisma.OpportunityCreateWithoutGeneratedQuotesInput, Prisma.OpportunityUncheckedCreateWithoutGeneratedQuotesInput>
+  where?: Prisma.OpportunityWhereInput
+}
+
+export type OpportunityUpdateToOneWithWhereWithoutGeneratedQuotesInput = {
+  where?: Prisma.OpportunityWhereInput
+  data: Prisma.XOR<Prisma.OpportunityUpdateWithoutGeneratedQuotesInput, Prisma.OpportunityUncheckedUpdateWithoutGeneratedQuotesInput>
+}
+
+export type OpportunityUpdateWithoutGeneratedQuotesInput = {
+  id?: Prisma.StringFieldUpdateOperationsInput | string
+  cwOpportunityId?: Prisma.IntFieldUpdateOperationsInput | number
+  name?: Prisma.StringFieldUpdateOperationsInput | string
+  notes?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  typeName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  typeCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  stageName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  stageCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  statusName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  statusCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  priorityName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  priorityCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  ratingName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  ratingCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  source?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  campaignName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  campaignCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  primarySalesRepName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  primarySalesRepIdentifier?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  primarySalesRepCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  secondarySalesRepName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  secondarySalesRepIdentifier?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  secondarySalesRepCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  companyCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  companyName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  contactCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  contactName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  siteCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
+  locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  departmentCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  expectedCloseDate?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  pipelineChangeDate?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  dateBecameLead?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  closedDate?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  closedFlag?: Prisma.BoolFieldUpdateOperationsInput | boolean
+  closedByName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  closedByCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  productSequence?: Prisma.OpportunityUpdateproductSequenceInput | number[]
+  cwLastUpdated?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  company?: Prisma.CompanyUpdateOneWithoutOpportunitiesNestedInput
+}
+
+export type OpportunityUncheckedUpdateWithoutGeneratedQuotesInput = {
+  id?: Prisma.StringFieldUpdateOperationsInput | string
+  cwOpportunityId?: Prisma.IntFieldUpdateOperationsInput | number
+  name?: Prisma.StringFieldUpdateOperationsInput | string
+  notes?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  typeName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  typeCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  stageName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  stageCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  statusName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  statusCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  priorityName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  priorityCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  ratingName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  ratingCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  source?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  campaignName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  campaignCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  primarySalesRepName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  primarySalesRepIdentifier?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  primarySalesRepCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  secondarySalesRepName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  secondarySalesRepIdentifier?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  secondarySalesRepCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  companyCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  companyName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  contactCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  contactName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  siteCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
+  locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  departmentCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  expectedCloseDate?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  pipelineChangeDate?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  dateBecameLead?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  closedDate?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  closedFlag?: Prisma.BoolFieldUpdateOperationsInput | boolean
+  closedByName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  closedByCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
+  companyId?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  productSequence?: Prisma.OpportunityUpdateproductSequenceInput | number[]
+  cwLastUpdated?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+}
+
 export type OpportunityCreateManyCompanyInput = {
   id?: string
   cwOpportunityId: number
@@ -1643,6 +1922,7 @@ export type OpportunityCreateManyCompanyInput = {
   siteName?: string | null
   customerPO?: string | null
   totalSalesTax?: number
+  probability?: number
   locationName?: string | null
   locationCwId?: number | null
   departmentName?: string | null
@@ -1692,6 +1972,7 @@ export type OpportunityUpdateWithoutCompanyInput = {
   siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
   locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
   departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
@@ -1707,6 +1988,7 @@ export type OpportunityUpdateWithoutCompanyInput = {
   cwLastUpdated?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
   createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesUpdateManyWithoutOpportunityNestedInput
 }
 
 export type OpportunityUncheckedUpdateWithoutCompanyInput = {
@@ -1741,6 +2023,7 @@ export type OpportunityUncheckedUpdateWithoutCompanyInput = {
   siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
   locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
   departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
@@ -1756,6 +2039,7 @@ export type OpportunityUncheckedUpdateWithoutCompanyInput = {
   cwLastUpdated?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
   createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedUpdateManyWithoutOpportunityNestedInput
 }
 
 export type OpportunityUncheckedUpdateManyWithoutCompanyInput = {
@@ -1790,6 +2074,7 @@ export type OpportunityUncheckedUpdateManyWithoutCompanyInput = {
   siteName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   customerPO?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   totalSalesTax?: Prisma.FloatFieldUpdateOperationsInput | number
+  probability?: Prisma.FloatFieldUpdateOperationsInput | number
   locationName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
   locationCwId?: Prisma.NullableIntFieldUpdateOperationsInput | number | null
   departmentName?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
@@ -1808,6 +2093,35 @@ export type OpportunityUncheckedUpdateManyWithoutCompanyInput = {
 }
 
 
+/**
+ * Count Type OpportunityCountOutputType
+ */
+
+export type OpportunityCountOutputType = {
+  generatedQuotes: number
+}
+
+export type OpportunityCountOutputTypeSelect<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
+  generatedQuotes?: boolean | OpportunityCountOutputTypeCountGeneratedQuotesArgs
+}
+
+/**
+ * OpportunityCountOutputType without action
+ */
+export type OpportunityCountOutputTypeDefaultArgs<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
+  /**
+   * Select specific fields to fetch from the OpportunityCountOutputType
+   */
+  select?: Prisma.OpportunityCountOutputTypeSelect<ExtArgs> | null
+}
+
+/**
+ * OpportunityCountOutputType without action
+ */
+export type OpportunityCountOutputTypeCountGeneratedQuotesArgs<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
+  where?: Prisma.GeneratedQuotesWhereInput
+}
+
 
 export type OpportunitySelect<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = runtime.Types.Extensions.GetSelect<{
   id?: boolean
@@ -1841,6 +2155,7 @@ export type OpportunitySelect<ExtArgs extends runtime.Types.Extensions.InternalA
   siteName?: boolean
   customerPO?: boolean
   totalSalesTax?: boolean
+  probability?: boolean
   locationName?: boolean
   locationCwId?: boolean
   departmentName?: boolean
@@ -1857,7 +2172,9 @@ export type OpportunitySelect<ExtArgs extends runtime.Types.Extensions.InternalA
   cwLastUpdated?: boolean
   createdAt?: boolean
   updatedAt?: boolean
+  generatedQuotes?: boolean | Prisma.Opportunity$generatedQuotesArgs<ExtArgs>
   company?: boolean | Prisma.Opportunity$companyArgs<ExtArgs>
+  _count?: boolean | Prisma.OpportunityCountOutputTypeDefaultArgs<ExtArgs>
 }, ExtArgs["result"]["opportunity"]>
 
 export type OpportunitySelectCreateManyAndReturn<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = runtime.Types.Extensions.GetSelect<{
@@ -1892,6 +2209,7 @@ export type OpportunitySelectCreateManyAndReturn<ExtArgs extends runtime.Types.E
   siteName?: boolean
   customerPO?: boolean
   totalSalesTax?: boolean
+  probability?: boolean
   locationName?: boolean
   locationCwId?: boolean
   departmentName?: boolean
@@ -1943,6 +2261,7 @@ export type OpportunitySelectUpdateManyAndReturn<ExtArgs extends runtime.Types.E
   siteName?: boolean
   customerPO?: boolean
   totalSalesTax?: boolean
+  probability?: boolean
   locationName?: boolean
   locationCwId?: boolean
   departmentName?: boolean
@@ -1994,6 +2313,7 @@ export type OpportunitySelectScalar = {
   siteName?: boolean
   customerPO?: boolean
   totalSalesTax?: boolean
+  probability?: boolean
   locationName?: boolean
   locationCwId?: boolean
   departmentName?: boolean
@@ -2012,9 +2332,11 @@ export type OpportunitySelectScalar = {
   updatedAt?: boolean
 }
 
-export type OpportunityOmit<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = runtime.Types.Extensions.GetOmit<"id" | "cwOpportunityId" | "name" | "notes" | "typeName" | "typeCwId" | "stageName" | "stageCwId" | "statusName" | "statusCwId" | "priorityName" | "priorityCwId" | "ratingName" | "ratingCwId" | "source" | "campaignName" | "campaignCwId" | "primarySalesRepName" | "primarySalesRepIdentifier" | "primarySalesRepCwId" | "secondarySalesRepName" | "secondarySalesRepIdentifier" | "secondarySalesRepCwId" | "companyCwId" | "companyName" | "contactCwId" | "contactName" | "siteCwId" | "siteName" | "customerPO" | "totalSalesTax" | "locationName" | "locationCwId" | "departmentName" | "departmentCwId" | "expectedCloseDate" | "pipelineChangeDate" | "dateBecameLead" | "closedDate" | "closedFlag" | "closedByName" | "closedByCwId" | "companyId" | "productSequence" | "cwLastUpdated" | "createdAt" | "updatedAt", ExtArgs["result"]["opportunity"]>
+export type OpportunityOmit<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = runtime.Types.Extensions.GetOmit<"id" | "cwOpportunityId" | "name" | "notes" | "typeName" | "typeCwId" | "stageName" | "stageCwId" | "statusName" | "statusCwId" | "priorityName" | "priorityCwId" | "ratingName" | "ratingCwId" | "source" | "campaignName" | "campaignCwId" | "primarySalesRepName" | "primarySalesRepIdentifier" | "primarySalesRepCwId" | "secondarySalesRepName" | "secondarySalesRepIdentifier" | "secondarySalesRepCwId" | "companyCwId" | "companyName" | "contactCwId" | "contactName" | "siteCwId" | "siteName" | "customerPO" | "totalSalesTax" | "probability" | "locationName" | "locationCwId" | "departmentName" | "departmentCwId" | "expectedCloseDate" | "pipelineChangeDate" | "dateBecameLead" | "closedDate" | "closedFlag" | "closedByName" | "closedByCwId" | "companyId" | "productSequence" | "cwLastUpdated" | "createdAt" | "updatedAt", ExtArgs["result"]["opportunity"]>
 export type OpportunityInclude<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
+  generatedQuotes?: boolean | Prisma.Opportunity$generatedQuotesArgs<ExtArgs>
   company?: boolean | Prisma.Opportunity$companyArgs<ExtArgs>
+  _count?: boolean | Prisma.OpportunityCountOutputTypeDefaultArgs<ExtArgs>
 }
 export type OpportunityIncludeCreateManyAndReturn<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
   company?: boolean | Prisma.Opportunity$companyArgs<ExtArgs>
@@ -2026,6 +2348,7 @@ export type OpportunityIncludeUpdateManyAndReturn<ExtArgs extends runtime.Types.
 export type $OpportunityPayload<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
   name: "Opportunity"
   objects: {
+    generatedQuotes: Prisma.$GeneratedQuotesPayload<ExtArgs>[]
     company: Prisma.$CompanyPayload<ExtArgs> | null
   }
   scalars: runtime.Types.Extensions.GetPayloadResult<{
@@ -2060,6 +2383,7 @@ export type $OpportunityPayload<ExtArgs extends runtime.Types.Extensions.Interna
     siteName: string | null
     customerPO: string | null
     totalSalesTax: number
+    probability: number
     locationName: string | null
     locationCwId: number | null
     departmentName: string | null
@@ -2470,6 +2794,7 @@ readonly fields: OpportunityFieldRefs;
  */
 export interface Prisma__OpportunityClient<T, Null = never, ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs, GlobalOmitOptions = {}> extends Prisma.PrismaPromise<T> {
   readonly [Symbol.toStringTag]: "PrismaPromise"
+  generatedQuotes<T extends Prisma.Opportunity$generatedQuotesArgs<ExtArgs> = {}>(args?: Prisma.Subset<T, Prisma.Opportunity$generatedQuotesArgs<ExtArgs>>): Prisma.PrismaPromise<runtime.Types.Result.GetResult<Prisma.$GeneratedQuotesPayload<ExtArgs>, T, "findMany", GlobalOmitOptions> | Null>
   company<T extends Prisma.Opportunity$companyArgs<ExtArgs> = {}>(args?: Prisma.Subset<T, Prisma.Opportunity$companyArgs<ExtArgs>>): Prisma.Prisma__CompanyClient<runtime.Types.Result.GetResult<Prisma.$CompanyPayload<ExtArgs>, T, "findUniqueOrThrow", GlobalOmitOptions> | null, null, ExtArgs, GlobalOmitOptions>
   /**
    * Attaches callbacks for the resolution and/or rejection of the Promise.
@@ -2531,6 +2856,7 @@ export interface OpportunityFieldRefs {
   readonly siteName: Prisma.FieldRef<"Opportunity", 'String'>
   readonly customerPO: Prisma.FieldRef<"Opportunity", 'String'>
   readonly totalSalesTax: Prisma.FieldRef<"Opportunity", 'Float'>
+  readonly probability: Prisma.FieldRef<"Opportunity", 'Float'>
   readonly locationName: Prisma.FieldRef<"Opportunity", 'String'>
   readonly locationCwId: Prisma.FieldRef<"Opportunity", 'Int'>
   readonly departmentName: Prisma.FieldRef<"Opportunity", 'String'>
@@ -2942,6 +3268,30 @@ export type OpportunityDeleteManyArgs<ExtArgs extends runtime.Types.Extensions.I
   limit?: number
 }
 
+/**
+ * Opportunity.generatedQuotes
+ */
+export type Opportunity$generatedQuotesArgs<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
+  /**
+   * Select specific fields to fetch from the GeneratedQuotes
+   */
+  select?: Prisma.GeneratedQuotesSelect<ExtArgs> | null
+  /**
+   * Omit specific fields from the GeneratedQuotes
+   */
+  omit?: Prisma.GeneratedQuotesOmit<ExtArgs> | null
+  /**
+   * Choose, which related nodes to fetch as well
+   */
+  include?: Prisma.GeneratedQuotesInclude<ExtArgs> | null
+  where?: Prisma.GeneratedQuotesWhereInput
+  orderBy?: Prisma.GeneratedQuotesOrderByWithRelationInput | Prisma.GeneratedQuotesOrderByWithRelationInput[]
+  cursor?: Prisma.GeneratedQuotesWhereUniqueInput
+  take?: number
+  skip?: number
+  distinct?: Prisma.GeneratedQuotesScalarFieldEnum | Prisma.GeneratedQuotesScalarFieldEnum[]
+}
+
 /**
  * Opportunity.company
  */

generated/prisma/models/User.ts

@@ -240,6 +240,7 @@ export type UserWhereInput = {
   updatedAt?: Prisma.DateTimeFilter<"User"> | Date | string
   roles?: Prisma.RoleListRelationFilter
   sessions?: Prisma.SessionListRelationFilter
+  generatedQuotes?: Prisma.GeneratedQuotesListRelationFilter
 }
 
 export type UserOrderByWithRelationInput = {
@@ -257,6 +258,7 @@ export type UserOrderByWithRelationInput = {
   updatedAt?: Prisma.SortOrder
   roles?: Prisma.RoleOrderByRelationAggregateInput
   sessions?: Prisma.SessionOrderByRelationAggregateInput
+  generatedQuotes?: Prisma.GeneratedQuotesOrderByRelationAggregateInput
 }
 
 export type UserWhereUniqueInput = Prisma.AtLeast<{
@@ -277,6 +279,7 @@ export type UserWhereUniqueInput = Prisma.AtLeast<{
   updatedAt?: Prisma.DateTimeFilter<"User"> | Date | string
   roles?: Prisma.RoleListRelationFilter
   sessions?: Prisma.SessionListRelationFilter
+  generatedQuotes?: Prisma.GeneratedQuotesListRelationFilter
 }, "id" | "login" | "email" | "userId">
 
 export type UserOrderByWithAggregationInput = {
@@ -330,6 +333,7 @@ export type UserCreateInput = {
   updatedAt?: Date | string
   roles?: Prisma.RoleCreateNestedManyWithoutUsersInput
   sessions?: Prisma.SessionCreateNestedManyWithoutUserInput
+  generatedQuotes?: Prisma.GeneratedQuotesCreateNestedManyWithoutCreatedByInput
 }
 
 export type UserUncheckedCreateInput = {
@@ -347,6 +351,7 @@ export type UserUncheckedCreateInput = {
   updatedAt?: Date | string
   roles?: Prisma.RoleUncheckedCreateNestedManyWithoutUsersInput
   sessions?: Prisma.SessionUncheckedCreateNestedManyWithoutUserInput
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedCreateNestedManyWithoutCreatedByInput
 }
 
 export type UserUpdateInput = {
@@ -364,6 +369,7 @@ export type UserUpdateInput = {
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   roles?: Prisma.RoleUpdateManyWithoutUsersNestedInput
   sessions?: Prisma.SessionUpdateManyWithoutUserNestedInput
+  generatedQuotes?: Prisma.GeneratedQuotesUpdateManyWithoutCreatedByNestedInput
 }
 
 export type UserUncheckedUpdateInput = {
@@ -381,6 +387,7 @@ export type UserUncheckedUpdateInput = {
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   roles?: Prisma.RoleUncheckedUpdateManyWithoutUsersNestedInput
   sessions?: Prisma.SessionUncheckedUpdateManyWithoutUserNestedInput
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedUpdateManyWithoutCreatedByNestedInput
 }
 
 export type UserCreateManyInput = {
@@ -488,6 +495,11 @@ export type UserOrderByRelationAggregateInput = {
   _count?: Prisma.SortOrder
 }
 
+export type UserNullableScalarRelationFilter = {
+  is?: Prisma.UserWhereInput | null
+  isNot?: Prisma.UserWhereInput | null
+}
+
 export type UserCreateNestedOneWithoutSessionsInput = {
   create?: Prisma.XOR<Prisma.UserCreateWithoutSessionsInput, Prisma.UserUncheckedCreateWithoutSessionsInput>
   connectOrCreate?: Prisma.UserCreateOrConnectWithoutSessionsInput
@@ -544,6 +556,22 @@ export type UserUncheckedUpdateManyWithoutRolesNestedInput = {
   deleteMany?: Prisma.UserScalarWhereInput | Prisma.UserScalarWhereInput[]
 }
 
+export type UserCreateNestedOneWithoutGeneratedQuotesInput = {
+  create?: Prisma.XOR<Prisma.UserCreateWithoutGeneratedQuotesInput, Prisma.UserUncheckedCreateWithoutGeneratedQuotesInput>
+  connectOrCreate?: Prisma.UserCreateOrConnectWithoutGeneratedQuotesInput
+  connect?: Prisma.UserWhereUniqueInput
+}
+
+export type UserUpdateOneWithoutGeneratedQuotesNestedInput = {
+  create?: Prisma.XOR<Prisma.UserCreateWithoutGeneratedQuotesInput, Prisma.UserUncheckedCreateWithoutGeneratedQuotesInput>
+  connectOrCreate?: Prisma.UserCreateOrConnectWithoutGeneratedQuotesInput
+  upsert?: Prisma.UserUpsertWithoutGeneratedQuotesInput
+  disconnect?: Prisma.UserWhereInput | boolean
+  delete?: Prisma.UserWhereInput | boolean
+  connect?: Prisma.UserWhereUniqueInput
+  update?: Prisma.XOR<Prisma.XOR<Prisma.UserUpdateToOneWithWhereWithoutGeneratedQuotesInput, Prisma.UserUpdateWithoutGeneratedQuotesInput>, Prisma.UserUncheckedUpdateWithoutGeneratedQuotesInput>
+}
+
 export type UserCreateWithoutSessionsInput = {
   id?: string
   permissions?: string | null
@@ -558,6 +586,7 @@ export type UserCreateWithoutSessionsInput = {
   createdAt?: Date | string
   updatedAt?: Date | string
   roles?: Prisma.RoleCreateNestedManyWithoutUsersInput
+  generatedQuotes?: Prisma.GeneratedQuotesCreateNestedManyWithoutCreatedByInput
 }
 
 export type UserUncheckedCreateWithoutSessionsInput = {
@@ -574,6 +603,7 @@ export type UserUncheckedCreateWithoutSessionsInput = {
   createdAt?: Date | string
   updatedAt?: Date | string
   roles?: Prisma.RoleUncheckedCreateNestedManyWithoutUsersInput
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedCreateNestedManyWithoutCreatedByInput
 }
 
 export type UserCreateOrConnectWithoutSessionsInput = {
@@ -606,6 +636,7 @@ export type UserUpdateWithoutSessionsInput = {
   createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   roles?: Prisma.RoleUpdateManyWithoutUsersNestedInput
+  generatedQuotes?: Prisma.GeneratedQuotesUpdateManyWithoutCreatedByNestedInput
 }
 
 export type UserUncheckedUpdateWithoutSessionsInput = {
@@ -622,6 +653,7 @@ export type UserUncheckedUpdateWithoutSessionsInput = {
   createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   roles?: Prisma.RoleUncheckedUpdateManyWithoutUsersNestedInput
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedUpdateManyWithoutCreatedByNestedInput
 }
 
 export type UserCreateWithoutRolesInput = {
@@ -638,6 +670,7 @@ export type UserCreateWithoutRolesInput = {
   createdAt?: Date | string
   updatedAt?: Date | string
   sessions?: Prisma.SessionCreateNestedManyWithoutUserInput
+  generatedQuotes?: Prisma.GeneratedQuotesCreateNestedManyWithoutCreatedByInput
 }
 
 export type UserUncheckedCreateWithoutRolesInput = {
@@ -654,6 +687,7 @@ export type UserUncheckedCreateWithoutRolesInput = {
   createdAt?: Date | string
   updatedAt?: Date | string
   sessions?: Prisma.SessionUncheckedCreateNestedManyWithoutUserInput
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedCreateNestedManyWithoutCreatedByInput
 }
 
 export type UserCreateOrConnectWithoutRolesInput = {
@@ -695,6 +729,90 @@ export type UserScalarWhereInput = {
   updatedAt?: Prisma.DateTimeFilter<"User"> | Date | string
 }
 
+export type UserCreateWithoutGeneratedQuotesInput = {
+  id?: string
+  permissions?: string | null
+  login: string
+  name?: string | null
+  email: string
+  emailVerified?: Date | string | null
+  image?: string | null
+  cwIdentifier?: string | null
+  userId: string
+  token?: string | null
+  createdAt?: Date | string
+  updatedAt?: Date | string
+  roles?: Prisma.RoleCreateNestedManyWithoutUsersInput
+  sessions?: Prisma.SessionCreateNestedManyWithoutUserInput
+}
+
+export type UserUncheckedCreateWithoutGeneratedQuotesInput = {
+  id?: string
+  permissions?: string | null
+  login: string
+  name?: string | null
+  email: string
+  emailVerified?: Date | string | null
+  image?: string | null
+  cwIdentifier?: string | null
+  userId: string
+  token?: string | null
+  createdAt?: Date | string
+  updatedAt?: Date | string
+  roles?: Prisma.RoleUncheckedCreateNestedManyWithoutUsersInput
+  sessions?: Prisma.SessionUncheckedCreateNestedManyWithoutUserInput
+}
+
+export type UserCreateOrConnectWithoutGeneratedQuotesInput = {
+  where: Prisma.UserWhereUniqueInput
+  create: Prisma.XOR<Prisma.UserCreateWithoutGeneratedQuotesInput, Prisma.UserUncheckedCreateWithoutGeneratedQuotesInput>
+}
+
+export type UserUpsertWithoutGeneratedQuotesInput = {
+  update: Prisma.XOR<Prisma.UserUpdateWithoutGeneratedQuotesInput, Prisma.UserUncheckedUpdateWithoutGeneratedQuotesInput>
+  create: Prisma.XOR<Prisma.UserCreateWithoutGeneratedQuotesInput, Prisma.UserUncheckedCreateWithoutGeneratedQuotesInput>
+  where?: Prisma.UserWhereInput
+}
+
+export type UserUpdateToOneWithWhereWithoutGeneratedQuotesInput = {
+  where?: Prisma.UserWhereInput
+  data: Prisma.XOR<Prisma.UserUpdateWithoutGeneratedQuotesInput, Prisma.UserUncheckedUpdateWithoutGeneratedQuotesInput>
+}
+
+export type UserUpdateWithoutGeneratedQuotesInput = {
+  id?: Prisma.StringFieldUpdateOperationsInput | string
+  permissions?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  login?: Prisma.StringFieldUpdateOperationsInput | string
+  name?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  email?: Prisma.StringFieldUpdateOperationsInput | string
+  emailVerified?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  image?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  cwIdentifier?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  userId?: Prisma.StringFieldUpdateOperationsInput | string
+  token?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  roles?: Prisma.RoleUpdateManyWithoutUsersNestedInput
+  sessions?: Prisma.SessionUpdateManyWithoutUserNestedInput
+}
+
+export type UserUncheckedUpdateWithoutGeneratedQuotesInput = {
+  id?: Prisma.StringFieldUpdateOperationsInput | string
+  permissions?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  login?: Prisma.StringFieldUpdateOperationsInput | string
+  name?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  email?: Prisma.StringFieldUpdateOperationsInput | string
+  emailVerified?: Prisma.NullableDateTimeFieldUpdateOperationsInput | Date | string | null
+  image?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  cwIdentifier?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  userId?: Prisma.StringFieldUpdateOperationsInput | string
+  token?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
+  createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
+  roles?: Prisma.RoleUncheckedUpdateManyWithoutUsersNestedInput
+  sessions?: Prisma.SessionUncheckedUpdateManyWithoutUserNestedInput
+}
+
 export type UserUpdateWithoutRolesInput = {
   id?: Prisma.StringFieldUpdateOperationsInput | string
   permissions?: Prisma.NullableStringFieldUpdateOperationsInput | string | null
@@ -709,6 +827,7 @@ export type UserUpdateWithoutRolesInput = {
   createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   sessions?: Prisma.SessionUpdateManyWithoutUserNestedInput
+  generatedQuotes?: Prisma.GeneratedQuotesUpdateManyWithoutCreatedByNestedInput
 }
 
 export type UserUncheckedUpdateWithoutRolesInput = {
@@ -725,6 +844,7 @@ export type UserUncheckedUpdateWithoutRolesInput = {
   createdAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   updatedAt?: Prisma.DateTimeFieldUpdateOperationsInput | Date | string
   sessions?: Prisma.SessionUncheckedUpdateManyWithoutUserNestedInput
+  generatedQuotes?: Prisma.GeneratedQuotesUncheckedUpdateManyWithoutCreatedByNestedInput
 }
 
 export type UserUncheckedUpdateManyWithoutRolesInput = {
@@ -750,11 +870,13 @@ export type UserUncheckedUpdateManyWithoutRolesInput = {
 export type UserCountOutputType = {
   roles: number
   sessions: number
+  generatedQuotes: number
 }
 
 export type UserCountOutputTypeSelect<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
   roles?: boolean | UserCountOutputTypeCountRolesArgs
   sessions?: boolean | UserCountOutputTypeCountSessionsArgs
+  generatedQuotes?: boolean | UserCountOutputTypeCountGeneratedQuotesArgs
 }
 
 /**
@@ -781,6 +903,13 @@ export type UserCountOutputTypeCountSessionsArgs<ExtArgs extends runtime.Types.E
   where?: Prisma.SessionWhereInput
 }
 
+/**
+ * UserCountOutputType without action
+ */
+export type UserCountOutputTypeCountGeneratedQuotesArgs<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
+  where?: Prisma.GeneratedQuotesWhereInput
+}
+
 
 export type UserSelect<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = runtime.Types.Extensions.GetSelect<{
   id?: boolean
@@ -797,6 +926,7 @@ export type UserSelect<ExtArgs extends runtime.Types.Extensions.InternalArgs = r
   updatedAt?: boolean
   roles?: boolean | Prisma.User$rolesArgs<ExtArgs>
   sessions?: boolean | Prisma.User$sessionsArgs<ExtArgs>
+  generatedQuotes?: boolean | Prisma.User$generatedQuotesArgs<ExtArgs>
   _count?: boolean | Prisma.UserCountOutputTypeDefaultArgs<ExtArgs>
 }, ExtArgs["result"]["user"]>
 
@@ -849,6 +979,7 @@ export type UserOmit<ExtArgs extends runtime.Types.Extensions.InternalArgs = run
 export type UserInclude<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
   roles?: boolean | Prisma.User$rolesArgs<ExtArgs>
   sessions?: boolean | Prisma.User$sessionsArgs<ExtArgs>
+  generatedQuotes?: boolean | Prisma.User$generatedQuotesArgs<ExtArgs>
   _count?: boolean | Prisma.UserCountOutputTypeDefaultArgs<ExtArgs>
 }
 export type UserIncludeCreateManyAndReturn<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {}
@@ -859,6 +990,7 @@ export type $UserPayload<ExtArgs extends runtime.Types.Extensions.InternalArgs =
   objects: {
     roles: Prisma.$RolePayload<ExtArgs>[]
     sessions: Prisma.$SessionPayload<ExtArgs>[]
+    generatedQuotes: Prisma.$GeneratedQuotesPayload<ExtArgs>[]
   }
   scalars: runtime.Types.Extensions.GetPayloadResult<{
     id: string
@@ -1269,6 +1401,7 @@ export interface Prisma__UserClient<T, Null = never, ExtArgs extends runtime.Typ
   readonly [Symbol.toStringTag]: "PrismaPromise"
   roles<T extends Prisma.User$rolesArgs<ExtArgs> = {}>(args?: Prisma.Subset<T, Prisma.User$rolesArgs<ExtArgs>>): Prisma.PrismaPromise<runtime.Types.Result.GetResult<Prisma.$RolePayload<ExtArgs>, T, "findMany", GlobalOmitOptions> | Null>
   sessions<T extends Prisma.User$sessionsArgs<ExtArgs> = {}>(args?: Prisma.Subset<T, Prisma.User$sessionsArgs<ExtArgs>>): Prisma.PrismaPromise<runtime.Types.Result.GetResult<Prisma.$SessionPayload<ExtArgs>, T, "findMany", GlobalOmitOptions> | Null>
+  generatedQuotes<T extends Prisma.User$generatedQuotesArgs<ExtArgs> = {}>(args?: Prisma.Subset<T, Prisma.User$generatedQuotesArgs<ExtArgs>>): Prisma.PrismaPromise<runtime.Types.Result.GetResult<Prisma.$GeneratedQuotesPayload<ExtArgs>, T, "findMany", GlobalOmitOptions> | Null>
   /**
    * Attaches callbacks for the resolution and/or rejection of the Promise.
    * @param onfulfilled The callback to execute when the Promise is resolved.
@@ -1745,6 +1878,30 @@ export type User$sessionsArgs<ExtArgs extends runtime.Types.Extensions.InternalA
   distinct?: Prisma.SessionScalarFieldEnum | Prisma.SessionScalarFieldEnum[]
 }
 
+/**
+ * User.generatedQuotes
+ */
+export type User$generatedQuotesArgs<ExtArgs extends runtime.Types.Extensions.InternalArgs = runtime.Types.Extensions.DefaultArgs> = {
+  /**
+   * Select specific fields to fetch from the GeneratedQuotes
+   */
+  select?: Prisma.GeneratedQuotesSelect<ExtArgs> | null
+  /**
+   * Omit specific fields from the GeneratedQuotes
+   */
+  omit?: Prisma.GeneratedQuotesOmit<ExtArgs> | null
+  /**
+   * Choose, which related nodes to fetch as well
+   */
+  include?: Prisma.GeneratedQuotesInclude<ExtArgs> | null
+  where?: Prisma.GeneratedQuotesWhereInput
+  orderBy?: Prisma.GeneratedQuotesOrderByWithRelationInput | Prisma.GeneratedQuotesOrderByWithRelationInput[]
+  cursor?: Prisma.GeneratedQuotesWhereUniqueInput
+  take?: number
+  skip?: number
+  distinct?: Prisma.GeneratedQuotesScalarFieldEnum | Prisma.GeneratedQuotesScalarFieldEnum[]
+}
+
 /**
  * User without action
  */

package.json

@@ -19,6 +19,7 @@
   },
   "scripts": {
     "dev": "NODE_ENV=development bun --watch src/index.ts",
+    "dev:log": "LOG_CW_API=1 NODE_ENV=development bun --watch src/index.ts",
     "test": "bun test --preload ./tests/setup.ts",
     "db:gen": "prisma generate",
     "db:push": "prisma migrate dev --skip-generate",
@@ -27,6 +28,9 @@
     "utils:gen_private_keys": "bun ./utils/genPrivateKeys",
     "utils:create_admin_role": "bun ./utils/createAdminRole",
     "utils:assign_user_role": "bun ./utils/assignUserRole",
+    "utils:test_webserver": "bun ./utils/testWebserver.ts",
+    "utils:test_adjustments_poll": "bun ./utils/testAdjustmentsPoll.ts",
+    "utils:analyze_cw": "python3 debug-scripts/analyze-cw-calls.py",
     "db:check": "bunx prisma migrate diff --from-migrations prisma/migrations --to-schema prisma/schema.prisma --shadow-database-url $DATABASE_URL --exit-code"
   },
   "dependencies": {
@@ -44,6 +48,8 @@
     "ioredis": "^5.10.0",
     "jsonwebtoken": "^9.0.3",
     "keypair": "^1.0.4",
+    "pdf-lib": "^1.17.1",
+    "pdfmake": "^0.3.5",
     "prisma": "^7.3.0",
     "socket.io": "^4.8.3",
     "zod": "^4.3.6",

prisma/migrations/20260305012604_store_generated_pdf_bytes/migration.sql

@@ -0,0 +1,9 @@
+-- CreateTable
+CREATE TABLE "GeneratedQuotes" (
+    "id" TEXT NOT NULL,
+    "quoteFile" BYTEA NOT NULL,
+    "createdAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updatedAt" TIMESTAMP(3) NOT NULL,
+
+    CONSTRAINT "GeneratedQuotes_pkey" PRIMARY KEY ("id")
+);

prisma/migrations/20260305013723_expand_generated_quotes_model/migration.sql

@@ -0,0 +1,19 @@
+/*
+  Warnings:
+
+  - Added the required column `opportunityId` to the `GeneratedQuotes` table without a default value. This is not possible if the table is not empty.
+  - Added the required column `quoteFileName` to the `GeneratedQuotes` table without a default value. This is not possible if the table is not empty.
+  - Added the required column `quoteRegenData` to the `GeneratedQuotes` table without a default value. This is not possible if the table is not empty.
+
+*/
+-- AlterTable
+ALTER TABLE "GeneratedQuotes" ADD COLUMN     "createdById" TEXT,
+ADD COLUMN     "opportunityId" TEXT NOT NULL,
+ADD COLUMN     "quoteFileName" TEXT NOT NULL,
+ADD COLUMN     "quoteRegenData" JSONB NOT NULL;
+
+-- AddForeignKey
+ALTER TABLE "GeneratedQuotes" ADD CONSTRAINT "GeneratedQuotes_opportunityId_fkey" FOREIGN KEY ("opportunityId") REFERENCES "Opportunity"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "GeneratedQuotes" ADD CONSTRAINT "GeneratedQuotes_createdById_fkey" FOREIGN KEY ("createdById") REFERENCES "User"("id") ON DELETE SET NULL ON UPDATE CASCADE;

prisma/migrations/20260307000000_add_opportunity_probability/migration.sql

@@ -0,0 +1,2 @@
+-- AlterTable: Opportunity
+ALTER TABLE "Opportunity" ADD COLUMN "probability" DOUBLE PRECISION NOT NULL DEFAULT 0;

prisma/migrations/20260307010000_add_missing_generated_quotes_columns/migration.sql

@@ -0,0 +1,10 @@
+-- AlterTable: GeneratedQuotes — add columns missing from prior db push
+ALTER TABLE "GeneratedQuotes" ADD COLUMN "quoteRegenParams" JSONB NOT NULL DEFAULT '{}';
+ALTER TABLE "GeneratedQuotes" ADD COLUMN "quoteRegenHash" TEXT NOT NULL DEFAULT '';
+ALTER TABLE "GeneratedQuotes" ADD COLUMN "downloads" JSONB NOT NULL DEFAULT '[]';
+
+-- AlterTable: GeneratedQuotes — set default on existing quoteRegenData column
+ALTER TABLE "GeneratedQuotes" ALTER COLUMN "quoteRegenData" SET DEFAULT '{}';
+
+-- CreateIndex
+CREATE UNIQUE INDEX "GeneratedQuotes_quoteRegenHash_key" ON "GeneratedQuotes"("quoteRegenHash");

prisma/schema.prisma

@@ -41,8 +41,9 @@ model User {
 
   sessions Session[]
 
-  createdAt DateTime @default(now())
+  createdAt       DateTime          @default(now())
-  updatedAt DateTime @updatedAt
+  updatedAt       DateTime          @updatedAt
+  generatedQuotes GeneratedQuotes[]
 }
 
 model Role {
@@ -130,6 +131,8 @@ model Opportunity {
   name            String
   notes           String?
 
+  generatedQuotes GeneratedQuotes[]
+
   // Stage / status / priority / type / rating stored as JSON references
   // so we don't need separate lookup tables for CW enums
   typeName     String?
@@ -165,6 +168,7 @@ model Opportunity {
 
   // Financials
   totalSalesTax Float @default(0)
+  probability   Float @default(0)
 
   // Location / department
   locationName   String?
@@ -244,3 +248,42 @@ model Credential {
   createdAt DateTime @default(now())
   updatedAt DateTime @updatedAt
 }
+
+model GeneratedQuotes {
+  id String @id @default(uuid())
+
+  quoteRegenData   Json   @default("{}") // Store any additional data needed for quote regeneration, such as product details, pricing, etc.
+  quoteRegenParams Json   @default("{}") // Store parameters used for quote regeneration, such as template ID, formatting options, etc.
+  quoteRegenHash   String @unique @default("")
+
+  downloads Json @default("[]") // Array of download records with timestamp and user info
+
+  quoteFile     Bytes
+  quoteFileName String
+
+  opportunityId String
+  opportunity   Opportunity @relation(fields: [opportunityId], references: [id], onDelete: Cascade)
+
+  createdById String?
+  createdBy   User?   @relation(fields: [createdById], references: [id], onDelete: SetNull)
+
+  createdAt DateTime @default(now())
+  updatedAt DateTime @updatedAt
+}
+
+model CwMember {
+  id String @id @default(cuid())
+
+  cwMemberId   Int     @unique
+  identifier   String  @unique
+  firstName    String
+  lastName     String
+  officeEmail  String?
+  inactiveFlag Boolean @default(false)
+
+  apiKey String?
+
+  cwLastUpdated DateTime?
+  createdAt     DateTime  @default(now())
+  updatedAt     DateTime  @updatedAt
+}

src/api/cw/callback.ts

@@ -0,0 +1,164 @@
+import { createRoute } from "../../modules/api-utils/createRoute";
+import { apiResponse } from "../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { z } from "zod";
+import GenericError from "../../Errors/GenericError";
+
+type ParsedJson = Record<string, unknown> | unknown[];
+
+const callbackResource = z.enum([
+  "opportunity",
+  "ticket",
+  "company",
+  "activity",
+]);
+
+const safeParseJson = (value: string): ParsedJson | null => {
+  try {
+    const parsed = JSON.parse(value);
+    const isObject = typeof parsed === "object" && parsed !== null;
+
+    return isObject ? (parsed as ParsedJson) : null;
+  } catch {
+    return null;
+  }
+};
+
+const asObject = (value: ParsedJson | null): Record<string, unknown> | null => {
+  if (!value) return null;
+  if (Array.isArray(value)) return null;
+
+  return value;
+};
+
+const parseJsonStringFields = (
+  value: Record<string, unknown> | null,
+): Record<string, unknown> | null => {
+  if (!value) return null;
+
+  return Object.entries(value).reduce<Record<string, unknown>>(
+    (acc, [key, current]) => {
+      if (typeof current !== "string") {
+        acc[key] = current;
+
+        return acc;
+      }
+
+      const looksLikeJson = current.startsWith("{") || current.startsWith("[");
+      if (!looksLikeJson) {
+        acc[key] = current;
+
+        return acc;
+      }
+
+      const parsed = safeParseJson(current);
+      acc[key] = parsed ?? current;
+
+      return acc;
+    },
+    {},
+  );
+};
+
+const parseEntity = (value: unknown): ParsedJson | null => {
+  if (typeof value === "string") return safeParseJson(value);
+  if (typeof value !== "object" || value === null) return null;
+
+  return value as ParsedJson;
+};
+
+const buildSummary = (
+  resource: z.infer<typeof callbackResource>,
+  parsedBody: Record<string, unknown> | null,
+  parsedEntity: Record<string, unknown> | null,
+) => {
+  if (!parsedBody) return null;
+
+  return {
+    resource,
+    messageId: parsedBody.MessageId ?? null,
+    action: parsedBody.Action ?? null,
+    type: parsedBody.Type ?? null,
+    id: parsedBody.ID ?? null,
+    memberId: parsedBody.MemberId ?? null,
+    entityStatus:
+      parsedEntity?.StatusName ??
+      parsedEntity?.TicketStatus ??
+      parsedEntity?.Status ??
+      null,
+    entitySummary: parsedEntity?.Summary ?? parsedEntity?.CompanyName ?? null,
+    entityUpdatedBy: parsedEntity?.UpdatedBy ?? null,
+    entityLastUpdated:
+      parsedEntity?.LastUpdatedUTC ?? parsedEntity?.LastUpdated ?? null,
+  };
+};
+
+const parseHeaders = (headers: Headers): Record<string, string> =>
+  Object.fromEntries(headers.entries());
+
+const callbackHeaderSummary = (headers: Record<string, string>) => ({
+  contentType: headers["content-type"] ?? null,
+  userAgent: headers["user-agent"] ?? null,
+  host: headers.host ?? null,
+  forwardedFor: headers["x-forwarded-for"] ?? null,
+  callbackId:
+    headers["x-cw-request-id"] ??
+    headers["x-request-id"] ??
+    headers["x-correlation-id"] ??
+    null,
+});
+
+/* /v1/cw/callback/:resource */
+export default createRoute("post", ["/callback/:secret/:resource"], async (c) => {
+  const suppliedSecret = c.req.param("secret");
+  const expectedSecret = process.env.CW_CALLBACK_SECRET;
+
+  if (expectedSecret && suppliedSecret !== expectedSecret) {
+    throw new GenericError({
+      name: "Unauthorized",
+      message: "Invalid callback secret.",
+      cause: "Path secret mismatch",
+      status: 401,
+    });
+  }
+
+  if (!expectedSecret) {
+    console.warn(
+      "[cw-callback] CW_CALLBACK_SECRET is not configured; accepting path secret without verification",
+    );
+  }
+
+  const resource = callbackResource.parse(c.req.param("resource"));
+  const headers = parseHeaders(c.req.raw.headers);
+  const headerSummary = callbackHeaderSummary(headers);
+  const rawBody = await c.req.text();
+  const parsedJson = safeParseJson(rawBody);
+  const parsedBody = asObject(parsedJson);
+  const parsedBodyExpanded = parseJsonStringFields(parsedBody);
+  const parsedEntity = asObject(parseEntity(parsedBodyExpanded?.Entity));
+  const summary = buildSummary(resource, parsedBodyExpanded, parsedEntity);
+
+  const line = [
+    `[cw-callback] resource=${resource}`,
+    `action=${String(summary?.action ?? "-")}`,
+    `type=${String(summary?.type ?? "-")}`,
+    `id=${String(summary?.id ?? "-")}`,
+    `by=${String(summary?.entityUpdatedBy ?? summary?.memberId ?? "-")}`,
+    `requestId=${String(headerSummary.callbackId ?? "-")}`,
+    `status=${String(summary?.entityStatus ?? "-")}`,
+    `summary=${String(summary?.entitySummary ?? "-")}`,
+  ].join(" ");
+  console.log(line);
+
+  const response = apiResponse.successful("CW callback received.", {
+    resource,
+    secretValidated: Boolean(expectedSecret),
+    summary,
+    headers,
+    headerSummary,
+    bodyParsed: parsedBodyExpanded,
+    receivedAt: new Date().toISOString(),
+  });
+
+  return c.json(response, response.status as ContentfulStatusCode);
+});

src/api/cw/fetchMembers.ts

@@ -0,0 +1,37 @@
+import { createRoute } from "../../modules/api-utils/createRoute";
+import { apiResponse } from "../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../middleware/authorization";
+import { getMemberCache } from "../../modules/cw-utils/members/memberCache";
+
+/* GET /v1/cw/members */
+export default createRoute(
+  "get",
+  ["/members"],
+  async (c) => {
+    const cache = await getMemberCache();
+
+    const activeOnly = c.req.query("active") !== "false";
+
+    const members = cache
+      .filter((m) => (activeOnly ? !m.inactiveFlag : true))
+      .map((m) => ({
+        id: m.id,
+        identifier: m.identifier,
+        firstName: m.firstName,
+        lastName: m.lastName,
+        name: `${m.firstName} ${m.lastName}`.trim(),
+        officeEmail: m.officeEmail,
+        inactive: m.inactiveFlag,
+      }));
+
+    const sorted = members.sort((a, b) => a.name.localeCompare(b.name));
+
+    const response = apiResponse.successful(
+      "CW members fetched successfully!",
+      sorted,
+    );
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware(),
+);

src/api/cw/index.ts

@@ -0,0 +1,4 @@
+import { default as callback } from "./callback";
+import { default as fetchMembers } from "./fetchMembers";
+
+export { callback, fetchMembers };

src/api/routers/cwRouter.ts

@@ -0,0 +1,7 @@
+import { Hono } from "hono";
+import * as cwRoutes from "../cw";
+
+const cwRouter = new Hono();
+Object.values(cwRoutes).map((r) => cwRouter.route("/", r));
+
+export default cwRouter;

src/api/sales/[id]/fetch.ts

@@ -4,30 +4,179 @@ import { apiResponse } from "../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
 import { authMiddleware } from "../../middleware/authorization";
 import { processObjectValuePerms } from "../../../modules/permission-utils/processObjectPermissions";
+import GenericError from "../../../Errors/GenericError";
+import { prisma } from "../../../constants";
+import { computeSubResourceCacheTTL } from "../../../modules/algorithms/computeSubResourceCacheTTL";
+import { computeProductsCacheTTL } from "../../../modules/algorithms/computeProductsCacheTTL";
+import {
+  getCachedSite,
+  getCachedNotes,
+  getCachedContacts,
+  getCachedProducts,
+  fetchAndCacheNotes,
+  fetchAndCacheContacts,
+  fetchAndCacheProducts,
+  fetchAndCacheSite,
+} from "../../../modules/cache/opportunityCache";
+import { generatedQuotes } from "../../../managers/generatedQuotes";
 
-/* GET /v1/sales/opportunities/:identifier */
+/* GET /v1/sales/opportunities/:identifier?include=notes,contacts,products,quotes */
 export default createRoute(
   "get",
   ["/opportunities/:identifier"],
   async (c) => {
     const identifier = c.req.param("identifier");
+    const includeParam = c.req.query("include") ?? "";
+    const includes = new Set(
+      includeParam
+        .split(",")
+        .map((s) => s.trim().toLowerCase())
+        .filter(Boolean),
+    );
 
-    const item = await opportunities.fetchItem(identifier);
+    // ── Quick DB lookup (≈3ms) to get cwOpportunityId for pre-warming ──
+    const isNumeric = /^\d+$/.test(identifier);
+    const dbRecord = await prisma.opportunity.findFirst({
+      where: isNumeric
+        ? { cwOpportunityId: Number(identifier) }
+        : { id: identifier },
+      select: {
+        cwOpportunityId: true,
+        companyCwId: true,
+        siteCwId: true,
+        closedFlag: true,
+        closedDate: true,
+        expectedCloseDate: true,
+        cwLastUpdated: true,
+        statusCwId: true,
+      },
+    });
 
-    // Eagerly load site data so toJson() includes full site info
+    if (!dbRecord) {
-    await item.fetchSite();
+      throw new GenericError({
+        message: "Opportunity not found",
+        name: "OpportunityNotFound",
+        cause: `No opportunity exists with identifier '${identifier}'`,
+        status: 404,
+      });
+    }
 
+    // Compute TTLs from DB state
+    const subTtl = computeSubResourceCacheTTL({
+      closedFlag: dbRecord.closedFlag,
+      closedDate: dbRecord.closedDate,
+      expectedCloseDate: dbRecord.expectedCloseDate,
+      lastUpdated: dbRecord.cwLastUpdated,
+    });
+    const prodTtl = computeProductsCacheTTL({
+      closedFlag: dbRecord.closedFlag,
+      closedDate: dbRecord.closedDate,
+      expectedCloseDate: dbRecord.expectedCloseDate,
+      lastUpdated: dbRecord.cwLastUpdated,
+      statusCwId: dbRecord.statusCwId,
+    });
+
+    // ── Pre-warm sub-resources only on cache miss ───────────────────────
+    // Check Redis first — if the background refresh has kept the keys warm,
+    // skip the CW calls entirely. Only fetch-and-cache on a miss.
+    const cwOppId = dbRecord.cwOpportunityId;
+    const _ignoreErrors = (p: Promise<any>) => p.catch(() => {});
+
+    const prewarmPromises: Promise<any>[] = [];
+    if (dbRecord.companyCwId && dbRecord.siteCwId) {
+      const compId = dbRecord.companyCwId,
+        siteId = dbRecord.siteCwId;
+      prewarmPromises.push(
+        _ignoreErrors(
+          getCachedSite(compId, siteId).then(
+            (c) => c ?? fetchAndCacheSite(compId, siteId),
+          ),
+        ),
+      );
+    }
+    if (includes.has("notes") && subTtl)
+      prewarmPromises.push(
+        _ignoreErrors(
+          getCachedNotes(cwOppId).then(
+            (c) => c ?? fetchAndCacheNotes(cwOppId, subTtl),
+          ),
+        ),
+      );
+    if (includes.has("contacts") && subTtl)
+      prewarmPromises.push(
+        _ignoreErrors(
+          getCachedContacts(cwOppId).then(
+            (c) => c ?? fetchAndCacheContacts(cwOppId, subTtl),
+          ),
+        ),
+      );
+    if (includes.has("products") && prodTtl)
+      prewarmPromises.push(
+        _ignoreErrors(
+          getCachedProducts(cwOppId).then(
+            (c) => c ?? fetchAndCacheProducts(cwOppId, prodTtl),
+          ),
+        ),
+      );
+
+    // fetchItem runs its own CW calls (opp, activities, company) —
+    // these execute concurrently with the sub-resource pre-warming above.
+    const [item] = await Promise.all([
+      opportunities.fetchItem(identifier),
+      ...prewarmPromises,
+    ]);
+
+    // Sub-resources now hit warm Redis cache (near-instant)
+    const subResourcePromises: Record<string, Promise<any>> = {
+      _site: item.fetchSite(),
+    };
+    if (includes.has("notes")) {
+      subResourcePromises.notes = item.fetchNotes();
+    }
+    if (includes.has("contacts")) {
+      subResourcePromises.contacts = item.fetchContacts();
+    }
+    if (includes.has("products")) {
+      subResourcePromises.products = item
+        .fetchProducts()
+        .then((products) => products.map((p) => p.toJson()));
+    }
+    if (includes.has("quotes")) {
+      subResourcePromises.quotes = generatedQuotes
+        .fetchByOpportunity(item.id)
+        .then((quotes) => quotes.map((q) => q.toJson()));
+    }
+
+    const keys = Object.keys(subResourcePromises);
+    const results = await Promise.all(keys.map((k) => subResourcePromises[k]));
+
+    // Apply toJson after site is hydrated (side-effect from fetchSite)
     const gatedData = await processObjectValuePerms(
       item.toJson(),
       "obj.opportunity",
       c.get("user"),
     );
 
+    const originalOpportunityNoteText = (gatedData as any).notes;
+
+    // Attach sub-resources (skip the internal _site key)
+    keys.forEach((k, i) => {
+      if (k !== "_site") {
+        (gatedData as any)[k] = results[i];
+      }
+    });
+
+    if (includes.has("notes")) {
+      (gatedData as any).opportunityNoteText =
+        typeof originalOpportunityNoteText === "string"
+          ? originalOpportunityNoteText
+          : null;
+    }
+
     const response = apiResponse.successful(
       "Opportunity fetched successfully!",
       gatedData,
     );
-
     return c.json(response, response.status as ContentfulStatusCode);
   },
   authMiddleware({ permissions: ["sales.opportunity.fetch"] }),

src/api/sales/index.ts

@@ -1,31 +1,55 @@
-import { default as fetchAll } from "./fetchAll";
+import { default as fetchAll } from "./opportunities/fetchAll";
+import { default as createOpportunity } from "./opportunities/create";
 import { default as fetchOpportunityTypes } from "./fetchOpportunityTypes";
-import { default as count } from "./count";
+import { default as count } from "./opportunities/count";
-import { default as fetch } from "./[id]/fetch";
+import { default as fetch } from "./opportunities/[id]/fetch";
-import { default as refresh } from "./[id]/refresh";
+import { default as refresh } from "./opportunities/[id]/refresh";
-import { default as products } from "./[id]/products";
+import { default as updateOpportunity } from "./opportunities/[id]/update";
-import { default as addProduct } from "./[id]/addProduct";
+import { default as products } from "./opportunities/[id]/products/fetchAll";
-import { default as resequenceProducts } from "./[id]/resequenceProducts";
+import { default as addProduct } from "./opportunities/[id]/products/add";
-import { default as notes } from "./[id]/notes";
+import { default as addSpecialOrderProduct } from "./opportunities/[id]/products/addSpecialOrder";
-import { default as fetchNote } from "./[id]/fetchNote";
+import { default as addLabor } from "./opportunities/[id]/products/addLabor";
-import { default as createNote } from "./[id]/createNote";
+import { default as laborOptions } from "./opportunities/[id]/products/laborOptions";
-import { default as updateNote } from "./[id]/updateNote";
+import { default as resequenceProducts } from "./opportunities/[id]/products/resequence";
-import { default as deleteNote } from "./[id]/deleteNote";
+import { default as updateProduct } from "./opportunities/[id]/products/update";
-import { default as contacts } from "./[id]/contacts";
+import { default as cancelProduct } from "./opportunities/[id]/products/cancel";
+import { default as notes } from "./opportunities/[id]/notes/fetchAll";
+import { default as fetchNote } from "./opportunities/[id]/notes/fetch";
+import { default as createNote } from "./opportunities/[id]/notes/create";
+import { default as updateNote } from "./opportunities/[id]/notes/update";
+import { default as deleteNote } from "./opportunities/[id]/notes/delete";
+import { default as contacts } from "./opportunities/[id]/contacts";
+import { default as commitQuote } from "./opportunities/[id]/quotes/commit";
+import { default as fetchQuotes } from "./opportunities/[id]/quotes/fetchAll";
+import { default as previewQuote } from "./opportunities/[id]/quotes/preview";
+import { default as downloadQuote } from "./opportunities/[id]/quotes/download";
+import { default as fetchDownloads } from "./opportunities/[id]/quotes/fetchDownloads";
 
 export {
   addProduct,
+  addLabor,
+  laborOptions,
+  addSpecialOrderProduct,
   count,
+  createOpportunity,
   fetch,
   fetchAll,
   fetchOpportunityTypes,
   products,
   resequenceProducts,
+  updateProduct,
+  cancelProduct,
   notes,
   fetchNote,
   createNote,
   updateNote,
   deleteNote,
   contacts,
+  commitQuote,
+  fetchQuotes,
+  previewQuote,
+  downloadQuote,
+  fetchDownloads,
   refresh,
+  updateOpportunity,
 };

src/api/sales/opportunities/[id]/contacts.ts

@@ -1,8 +1,8 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../middleware/authorization";
 
 /* GET /v1/sales/opportunities/:identifier/contacts */
 export default createRoute(
@@ -10,7 +10,7 @@ export default createRoute(
   ["/opportunities/:identifier/contacts"],
   async (c) => {
     const identifier = c.req.param("identifier");
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
 
     const data = await item.fetchContacts();
 

src/api/sales/opportunities/[id]/fetch.ts

@@ -0,0 +1,187 @@
+import { createRoute } from "../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../managers/opportunities";
+import { apiResponse } from "../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../middleware/authorization";
+import { processObjectValuePerms } from "../../../../modules/permission-utils/processObjectPermissions";
+import GenericError from "../../../../Errors/GenericError";
+import { prisma } from "../../../../constants";
+import { computeSubResourceCacheTTL } from "../../../../modules/algorithms/computeSubResourceCacheTTL";
+import { computeProductsCacheTTL } from "../../../../modules/algorithms/computeProductsCacheTTL";
+import {
+  getCachedSite,
+  getCachedNotes,
+  getCachedContacts,
+  getCachedProducts,
+  fetchAndCacheNotes,
+  fetchAndCacheContacts,
+  fetchAndCacheProducts,
+  fetchAndCacheSite,
+} from "../../../../modules/cache/opportunityCache";
+import { generatedQuotes } from "../../../../managers/generatedQuotes";
+
+/* GET /v1/sales/opportunities/:identifier?include=notes,contacts,products,quotes */
+export default createRoute(
+  "get",
+  ["/opportunities/:identifier"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const includeParam = c.req.query("include") ?? "";
+    const includes = new Set(
+      includeParam
+        .split(",")
+        .map((s) => s.trim().toLowerCase())
+        .filter(Boolean),
+    );
+
+    // ── Quick DB lookup (≈3ms) to get cwOpportunityId for pre-warming ──
+    const isNumeric = /^\d+$/.test(identifier);
+    const dbRecord = await prisma.opportunity.findFirst({
+      where: isNumeric
+        ? { cwOpportunityId: Number(identifier) }
+        : { id: identifier },
+      select: {
+        cwOpportunityId: true,
+        companyCwId: true,
+        siteCwId: true,
+        closedFlag: true,
+        closedDate: true,
+        expectedCloseDate: true,
+        cwLastUpdated: true,
+        statusCwId: true,
+      },
+    });
+
+    if (!dbRecord) {
+      throw new GenericError({
+        message: "Opportunity not found",
+        name: "OpportunityNotFound",
+        cause: `No opportunity exists with identifier '${identifier}'`,
+        status: 404,
+      });
+    }
+
+    // Compute TTLs from DB state
+    const subTtl = computeSubResourceCacheTTL({
+      closedFlag: dbRecord.closedFlag,
+      closedDate: dbRecord.closedDate,
+      expectedCloseDate: dbRecord.expectedCloseDate,
+      lastUpdated: dbRecord.cwLastUpdated,
+    });
+    const prodTtl = computeProductsCacheTTL({
+      closedFlag: dbRecord.closedFlag,
+      closedDate: dbRecord.closedDate,
+      expectedCloseDate: dbRecord.expectedCloseDate,
+      lastUpdated: dbRecord.cwLastUpdated,
+      statusCwId: dbRecord.statusCwId,
+    });
+
+    // ── Pre-warm sub-resources only on cache miss ───────────────────────
+    // Check Redis first — if the background refresh has kept the keys warm,
+    // skip the CW calls entirely. Only fetch-and-cache on a miss.
+    const cwOppId = dbRecord.cwOpportunityId;
+    const _ignoreErrors = (p: Promise<any>) => p.catch(() => {});
+
+    const prewarmPromises: Promise<any>[] = [];
+    if (dbRecord.companyCwId && dbRecord.siteCwId) {
+      const compId = dbRecord.companyCwId,
+        siteId = dbRecord.siteCwId;
+      prewarmPromises.push(
+        _ignoreErrors(
+          getCachedSite(compId, siteId).then(
+            (c) => c ?? fetchAndCacheSite(compId, siteId),
+          ),
+        ),
+      );
+    }
+    if (includes.has("notes") && subTtl)
+      prewarmPromises.push(
+        _ignoreErrors(
+          getCachedNotes(cwOppId).then(
+            (c) => c ?? fetchAndCacheNotes(cwOppId, subTtl),
+          ),
+        ),
+      );
+    if (includes.has("contacts") && subTtl)
+      prewarmPromises.push(
+        _ignoreErrors(
+          getCachedContacts(cwOppId).then(
+            (c) => c ?? fetchAndCacheContacts(cwOppId, subTtl),
+          ),
+        ),
+      );
+    if (includes.has("products") && prodTtl)
+      prewarmPromises.push(
+        _ignoreErrors(
+          getCachedProducts(cwOppId).then(
+            (c) => c ?? fetchAndCacheProducts(cwOppId, prodTtl),
+          ),
+        ),
+      );
+
+    // fetchItem runs its own CW calls (opp, activities, company) —
+    // these execute concurrently with the sub-resource pre-warming above.
+    const [item] = await Promise.all([
+      opportunities.fetchItem(identifier),
+      ...prewarmPromises,
+    ]);
+
+    // Sub-resources now hit warm Redis cache (near-instant)
+    const subResourcePromises: Record<string, Promise<any>> = {
+      _site: item.fetchSite(),
+    };
+    if (includes.has("notes")) {
+      subResourcePromises.notes = item.fetchNotes();
+    }
+    if (includes.has("contacts")) {
+      subResourcePromises.contacts = item.fetchContacts();
+    }
+    if (includes.has("products")) {
+      subResourcePromises.products = item
+        .fetchProducts()
+        .then((products) => products.map((p) => p.toJson()));
+    }
+    if (includes.has("quotes")) {
+      const includeRegenData = c.req.query("includeRegenData") === "true";
+      const includeRegenParams = c.req.query("includeRegenParams") === "true";
+      subResourcePromises.quotes = generatedQuotes
+        .fetchByOpportunity(item.id)
+        .then((quotes) =>
+          quotes.map((q) => q.toJson({ includeRegenData, includeRegenParams })),
+        );
+    }
+
+    const keys = Object.keys(subResourcePromises);
+    const results = await Promise.all(keys.map((k) => subResourcePromises[k]));
+
+    // Apply toJson after site is hydrated (side-effect from fetchSite)
+    const gatedData = await processObjectValuePerms(
+      item.toJson(),
+      "obj.opportunity",
+      c.get("user"),
+    );
+
+    const originalOpportunityNoteText = (gatedData as any).notes;
+
+    // Attach sub-resources (skip the internal _site key)
+    keys.forEach((k, i) => {
+      if (k !== "_site") {
+        (gatedData as any)[k] = results[i];
+      }
+    });
+
+    if (includes.has("notes")) {
+      (gatedData as any).opportunityNoteText =
+        typeof originalOpportunityNoteText === "string"
+          ? originalOpportunityNoteText
+          : null;
+    }
+
+    const response = apiResponse.successful(
+      "Opportunity fetched successfully!",
+      gatedData,
+    );
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.fetch"] }),
+);

src/api/sales/opportunities/[id]/notes/create.ts

@@ -1,9 +1,9 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../../middleware/authorization";
-import { resolveMember } from "../../../modules/cw-utils/members/memberCache";
+import { resolveMember } from "../../../../../modules/cw-utils/members/memberCache";
 import { z } from "zod";
 
 /* POST /v1/sales/opportunities/:identifier/notes */
@@ -21,7 +21,7 @@ export default createRoute(
 
     const data = schema.parse(body);
 
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
     const user = c.get("user");
 
     const created = await item.addNote(data.text, user.login, {

src/api/sales/opportunities/[id]/notes/delete.ts

@@ -1,9 +1,9 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../../middleware/authorization";
-import GenericError from "../../../Errors/GenericError";
+import GenericError from "../../../../../Errors/GenericError";
 
 /* DELETE /v1/sales/opportunities/:identifier/notes/:noteId */
 export default createRoute(
@@ -20,7 +20,7 @@ export default createRoute(
         message: "Note ID must be a number",
       });
 
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
     await item.deleteNote(noteId);
 
     const response = apiResponse.successful(

src/api/sales/opportunities/[id]/notes/fetch.ts

@@ -1,9 +1,9 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../../middleware/authorization";
-import GenericError from "../../../Errors/GenericError";
+import GenericError from "../../../../../Errors/GenericError";
 
 /* GET /v1/sales/opportunities/:identifier/notes/:noteId */
 export default createRoute(
@@ -20,7 +20,7 @@ export default createRoute(
         message: "Note ID must be a number",
       });
 
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
     const data = await item.fetchNote(noteId);
 
     const response = apiResponse.successful(

src/api/sales/opportunities/[id]/notes/fetchAll.ts

@@ -1,8 +1,8 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../../middleware/authorization";
 
 /* GET /v1/sales/opportunities/:identifier/notes */
 export default createRoute(
@@ -10,7 +10,7 @@ export default createRoute(
   ["/opportunities/:identifier/notes"],
   async (c) => {
     const identifier = c.req.param("identifier");
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
 
     const data = await item.fetchNotes();
 

src/api/sales/opportunities/[id]/notes/update.ts

@@ -1,10 +1,10 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../../middleware/authorization";
-import GenericError from "../../../Errors/GenericError";
+import GenericError from "../../../../../Errors/GenericError";
-import { resolveMember } from "../../../modules/cw-utils/members/memberCache";
+import { resolveMember } from "../../../../../modules/cw-utils/members/memberCache";
 import { z } from "zod";
 
 /* PATCH /v1/sales/opportunities/:identifier/notes/:noteId */
@@ -35,7 +35,7 @@ export default createRoute(
 
     const data = schema.parse(body);
 
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
     const updated = await item.updateNote(noteId, data);
 
     const response = apiResponse.successful(

src/api/sales/opportunities/[id]/products/add.ts

@@ -1,9 +1,9 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../../middleware/authorization";
-import { processObjectValuePerms } from "../../../modules/permission-utils/processObjectPermissions";
+import { processObjectValuePerms } from "../../../../../modules/permission-utils/processObjectPermissions";
 import { z } from "zod";
 
 const productItemSchema = z
@@ -53,7 +53,7 @@ export default createRoute(
       ),
     );
 
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
     const created = await item.addProducts(gatedItems);
 
     const isBatch = Array.isArray(body);

src/api/sales/opportunities/[id]/products/addLabor.ts

@@ -0,0 +1,147 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../../managers/opportunities";
+import { procurement } from "../../../../../managers/procurement";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+import { z } from "zod";
+
+const LABOR_DEFAULT_RATE = {
+  corporate: 100,
+  residential: 85,
+} as const;
+
+const roundMoney = (value: number) => Math.round(value * 100) / 100;
+
+const addLaborSchema = z
+  .object({
+    laborStyle: z.enum(["field", "tech"]),
+    customerType: z.enum(["corporate", "residential"]).optional(),
+    hours: z.number().positive().optional(),
+    rate: z.number().min(0).optional(),
+    ppu: z.number().min(0).optional(),
+    cpu: z.number().min(0).optional(),
+    taxable: z.boolean().optional(),
+    taxableFlag: z.boolean().optional(),
+    description: z.string().min(1).optional(),
+    customerDescription: z.string().min(1).optional(),
+    procurementNotes: z.string().optional(),
+    productNarrative: z.string().optional(),
+  })
+  .strict();
+
+/* POST /v1/sales/opportunities/:identifier/products/labor */
+export default createRoute(
+  "post",
+  ["/opportunities/:identifier/products/labor"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const body = await c.req.json();
+    const input = addLaborSchema.parse(body);
+
+    const laborCatalog = await procurement.fetchLaborCatalogItems();
+    const selectedCatalog =
+      input.laborStyle === "tech" ? laborCatalog.tech : laborCatalog.field;
+
+    const customerType = input.customerType ?? "corporate";
+    const defaultRate = LABOR_DEFAULT_RATE[customerType];
+    const quantity = input.hours ?? 1;
+    const ppu = input.ppu ?? input.rate ?? defaultRate;
+    const cpu = input.cpu ?? roundMoney(ppu * 0.5);
+    const taxableFlag =
+      input.taxable ?? input.taxableFlag ?? selectedCatalog.salesTaxable;
+
+    const makeCustomField = (
+      caption: string,
+      value: string,
+      fieldId: number,
+    ) => ({
+      id: fieldId,
+      caption,
+      type: "Text",
+      entryMethod: "EntryField",
+      value,
+    });
+
+    const payload = {
+      ...(input.procurementNotes || input.productNarrative
+        ? {
+            customFields: [
+              ...(input.procurementNotes
+                ? [
+                    makeCustomField(
+                      "Procurement Notes",
+                      input.procurementNotes,
+                      29,
+                    ),
+                  ]
+                : []),
+              ...(input.productNarrative
+                ? [
+                    makeCustomField(
+                      "Product Narrative",
+                      input.productNarrative,
+                      46,
+                    ),
+                  ]
+                : []),
+            ],
+          }
+        : {}),
+      catalogItem: { id: selectedCatalog.cwCatalogId },
+      description:
+        input.description ??
+        selectedCatalog.name ??
+        selectedCatalog.identifier ??
+        `${input.laborStyle.toUpperCase()} Labor`,
+      customerDescription: input.customerDescription,
+      quantity,
+      price: ppu,
+      cost: cpu,
+      taxableFlag,
+      dropshipFlag: false,
+      billableOption: "Billable",
+    };
+
+    const opportunity = await opportunities.fetchRecord(identifier);
+    const [created] = await opportunity.addProcurementProducts(payload);
+
+    const fields = Array.isArray(created?.customFields)
+      ? created.customFields
+      : [];
+    const procurementNotes =
+      fields.find((f: any) => f?.id === 29)?.value ?? null;
+    const productNarrative =
+      fields.find((f: any) => f?.id === 46)?.value ?? null;
+
+    const response = apiResponse.created(
+      "Labor added to opportunity successfully!",
+      {
+        id: created?.id ?? null,
+        forecastDetailId: created?.forecastDetailId ?? null,
+        laborStyle: input.laborStyle,
+        customerType,
+        catalogItem: {
+          id: selectedCatalog.cwCatalogId,
+          identifier: selectedCatalog.identifier,
+          name: selectedCatalog.name,
+        },
+        description: created?.description ?? payload.description,
+        customerDescription:
+          created?.customerDescription ?? input.customerDescription ?? null,
+        quantity: created?.quantity ?? quantity,
+        rate: ppu,
+        ppu,
+        cpu,
+        revenue: roundMoney((created?.quantity ?? quantity) * ppu),
+        cost: roundMoney((created?.quantity ?? quantity) * cpu),
+        taxableFlag: created?.taxableFlag ?? taxableFlag,
+        procurementNotes,
+        productNarrative,
+      },
+    );
+
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.product.add.labor"] }),
+);

src/api/sales/opportunities/[id]/products/addSpecialOrder.ts

@@ -0,0 +1,134 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../../managers/opportunities";
+import { procurement } from "../../../../../managers/procurement";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+import { z } from "zod";
+
+const specialOrderItemSchema = z
+  .object({
+    desc: z.string().min(1),
+    customerDesc: z.string().min(1).optional(),
+    qty: z.number().positive().optional(),
+    price: z.number(),
+    cost: z.number().optional(),
+    taxable: z.boolean().optional(),
+    taxableFlag: z.boolean().optional(),
+    procurementNotes: z.string().optional(),
+    productNarrative: z.string().optional(),
+  })
+  .strict();
+
+const addSpecialOrderSchema = z.union([
+  specialOrderItemSchema,
+  z
+    .array(specialOrderItemSchema)
+    .min(1, "At least one special-order product is required"),
+]);
+
+/* POST /v1/sales/opportunities/:identifier/products/special-order */
+export default createRoute(
+  "post",
+  ["/opportunities/:identifier/products/special-order"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const body = await c.req.json();
+
+    const validated = addSpecialOrderSchema.parse(body);
+    const inputItems = Array.isArray(validated) ? validated : [validated];
+    const specialOrderCatalogItem =
+      await procurement.fetchItem("SPECIAL ORDER");
+
+    const makeCustomField = (
+      caption: string,
+      value: string,
+      fieldId: number,
+    ) => ({
+      id: fieldId,
+      caption,
+      type: "Text",
+      entryMethod: "EntryField",
+      value,
+    });
+
+    const normalizedItems = inputItems.map((item) => ({
+      ...(item.procurementNotes || item.productNarrative
+        ? {
+            customFields: [
+              ...(item.procurementNotes
+                ? [
+                    makeCustomField(
+                      "Procurement Notes",
+                      item.procurementNotes,
+                      29,
+                    ),
+                  ]
+                : []),
+              ...(item.productNarrative
+                ? [
+                    makeCustomField(
+                      "Product Narrative",
+                      item.productNarrative,
+                      46,
+                    ),
+                  ]
+                : []),
+            ],
+          }
+        : {}),
+      catalogItem: { id: specialOrderCatalogItem.cwCatalogId },
+      description: item.desc,
+      customerDescription: item.customerDesc,
+      quantity: item.qty ?? 1,
+      price: item.price,
+      cost: item.cost,
+      taxableFlag:
+        item.taxable ??
+        item.taxableFlag ??
+        specialOrderCatalogItem.salesTaxable,
+      dropshipFlag: false,
+      billableOption: "Billable",
+    }));
+
+    const opportunity = await opportunities.fetchRecord(identifier);
+    const created = await opportunity.addProcurementProducts(normalizedItems);
+
+    const serialized = created.map((item: any) => {
+      const fields = Array.isArray(item?.customFields) ? item.customFields : [];
+      const procurementNotes =
+        fields.find((f: any) => f?.id === 29)?.value ?? null;
+      const productNarrative =
+        fields.find((f: any) => f?.id === 46)?.value ?? null;
+
+      return {
+        id: item?.id ?? null,
+        forecastDetailId: item?.forecastDetailId ?? null,
+        description: item?.description ?? null,
+        productDescription: item?.description ?? null,
+        customerDescription: item?.customerDescription ?? null,
+        quantity: item?.quantity ?? null,
+        price: item?.price ?? null,
+        revenue: item?.price ?? null,
+        cost: item?.cost ?? null,
+        taxableFlag: item?.taxableFlag ?? null,
+        specialOrderFlag: item?.specialOrderFlag ?? null,
+        procurementNotes,
+        productNarrative,
+      };
+    });
+
+    const isBatch = Array.isArray(body);
+    const response = apiResponse.created(
+      isBatch
+        ? `${created.length} special-order product(s) added successfully!`
+        : "Special-order product added successfully!",
+      isBatch ? serialized : serialized[0]!,
+    );
+
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({
+    permissions: ["sales.opportunity.product.add.specialOrder"],
+  }),
+);

src/api/sales/opportunities/[id]/products/cancel.ts

@@ -0,0 +1,84 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../../managers/opportunities";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+import GenericError from "../../../../../Errors/GenericError";
+import { z } from "zod";
+
+const cancelProductSchema = z
+  .object({
+    quantityCancelled: z.number().int().min(0),
+    cancellationReason: z.string().nullable().optional(),
+  })
+  .strict();
+
+/* PATCH /v1/sales/opportunities/:identifier/products/:productId/cancel */
+export default createRoute(
+  "patch",
+  ["/opportunities/:identifier/products/:productId/cancel"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const productId = Number(c.req.param("productId"));
+    const body = await c.req.json();
+
+    if (!Number.isInteger(productId) || productId <= 0) {
+      throw new GenericError({
+        status: 400,
+        name: "InvalidProductId",
+        message: "productId must be a positive integer",
+      });
+    }
+
+    const input = cancelProductSchema.parse(body);
+    const opportunity = await opportunities.fetchRecord(identifier);
+
+    const products = await opportunity.fetchProducts();
+    const product = products.find((item) => item.cwForecastId === productId);
+
+    if (!product) {
+      throw new GenericError({
+        status: 404,
+        name: "ForecastItemNotFound",
+        message: `Forecast item ${productId} not found on opportunity`,
+      });
+    }
+
+    const quantity = product.quantity ?? 0;
+    if (input.quantityCancelled > quantity) {
+      throw new GenericError({
+        status: 400,
+        name: "InvalidCancelledQuantity",
+        message: `quantityCancelled cannot exceed product quantity (${quantity})`,
+      });
+    }
+
+    await opportunity.setProductCancellation(productId, {
+      quantityCancelled: input.quantityCancelled,
+      cancellationReason: input.cancellationReason,
+    });
+
+    const refreshedProducts = await opportunity.fetchProducts({ fresh: true });
+    const updated = refreshedProducts.find(
+      (item) => item.cwForecastId === productId,
+    );
+
+    if (!updated) {
+      throw new GenericError({
+        status: 404,
+        name: "ForecastItemNotFound",
+        message: `Forecast item ${productId} not found on opportunity`,
+      });
+    }
+
+    const response = apiResponse.successful(
+      input.quantityCancelled === 0
+        ? "Product uncancelled successfully!"
+        : "Product cancellation updated successfully!",
+      updated.toJson(),
+    );
+
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.product.update"] }),
+);

src/api/sales/opportunities/[id]/products/fetchAll.ts

@@ -1,8 +1,8 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../../middleware/authorization";
 
 /* GET /v1/sales/opportunities/:identifier/products */
 export default createRoute(
@@ -10,7 +10,7 @@ export default createRoute(
   ["/opportunities/:identifier/products"],
   async (c) => {
     const identifier = c.req.param("identifier");
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
 
     const data = await item.fetchProducts();
 

src/api/sales/opportunities/[id]/products/laborOptions.ts

@@ -0,0 +1,51 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../../managers/opportunities";
+import { procurement } from "../../../../../managers/procurement";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+
+/* GET /v1/sales/opportunities/:identifier/products/labor/options */
+export default createRoute(
+  "get",
+  ["/opportunities/:identifier/products/labor/options"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+
+    await opportunities.fetchRecord(identifier);
+
+    const laborCatalog = await procurement.fetchLaborCatalogItems();
+
+    const response = apiResponse.successful(
+      "Labor product options fetched successfully!",
+      {
+        defaults: {
+          customerType: "corporate",
+          rates: {
+            corporate: 100,
+            residential: 85,
+          },
+          cpuMultiplier: 0.5,
+          quantity: 1,
+        },
+        options: {
+          field: {
+            cwCatalogId: laborCatalog.field.cwCatalogId,
+            identifier: laborCatalog.field.identifier,
+            name: laborCatalog.field.name,
+            taxableFlag: laborCatalog.field.salesTaxable,
+          },
+          tech: {
+            cwCatalogId: laborCatalog.tech.cwCatalogId,
+            identifier: laborCatalog.tech.identifier,
+            name: laborCatalog.tech.name,
+            taxableFlag: laborCatalog.tech.salesTaxable,
+          },
+        },
+      },
+    );
+
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.product.add.labor"] }),
+);

src/api/sales/opportunities/[id]/products/resequence.ts

@@ -1,8 +1,8 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../../middleware/authorization";
 import { z } from "zod";
 
 /* PATCH /v1/sales/opportunities/:identifier/products/sequence */
@@ -21,7 +21,7 @@ export default createRoute(
 
     const { orderedIds } = schema.parse(body);
 
-    const item = await opportunities.fetchItem(identifier);
+    const item = await opportunities.fetchRecord(identifier);
     const updated = await item.resequenceProducts(orderedIds);
 
     const response = apiResponse.successful(

src/api/sales/opportunities/[id]/products/update.ts

@@ -0,0 +1,242 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../../managers/opportunities";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+import GenericError from "../../../../../Errors/GenericError";
+import { z } from "zod";
+
+const PRODUCT_NARRATIVE_FIELD_ID = 46;
+const PROCUREMENT_NOTES_FIELD_ID = 29;
+
+const updateProductSchema = z
+  .object({
+    productDescription: z.string().min(1).optional(),
+    quantity: z.number().positive().optional(),
+    unitPrice: z.number().min(0).optional(),
+    unitCost: z.number().min(0).optional(),
+    customerDescription: z.string().nullable().optional(),
+    productNarrative: z.string().nullable().optional(),
+    procurementNotes: z.string().nullable().optional(),
+  })
+  .strict()
+  .refine(
+    (value) =>
+      Object.values(value).some((item) => item !== undefined && item !== null),
+    "At least one editable field is required",
+  );
+
+const upsertCustomTextField = (
+  fields: Array<Record<string, unknown>>,
+  fieldId: number,
+  caption: string,
+  value: string,
+) => {
+  const next = [...fields];
+  const idx = next.findIndex((f) => Number(f.id) === fieldId);
+
+  const field = {
+    id: fieldId,
+    caption,
+    type: "Text",
+    entryMethod: "EntryField",
+    value,
+  };
+
+  if (idx === -1) {
+    next.push(field);
+    return next;
+  }
+
+  next[idx] = {
+    ...next[idx],
+    ...field,
+  };
+  return next;
+};
+
+/* PATCH /v1/sales/opportunities/:identifier/products/:productId/edit */
+export default createRoute(
+  "patch",
+  ["/opportunities/:identifier/products/:productId/edit"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const productId = Number(c.req.param("productId"));
+    const body = await c.req.json();
+
+    if (!Number.isInteger(productId) || productId <= 0) {
+      throw new GenericError({
+        status: 400,
+        name: "InvalidProductId",
+        message: "productId must be a positive integer",
+      });
+    }
+
+    const input = updateProductSchema.parse(body);
+    const opportunity = await opportunities.fetchRecord(identifier);
+
+    const forecastItems = await opportunity.fetchProducts();
+    const forecastItem = forecastItems.find(
+      (item) => item.cwForecastId === productId,
+    );
+
+    if (!forecastItem) {
+      throw new GenericError({
+        status: 404,
+        name: "ForecastItemNotFound",
+        message: `Forecast item ${productId} not found on opportunity`,
+      });
+    }
+
+    const forecastJson = forecastItem.toJson();
+    const effectiveQuantity = input.quantity ?? forecastJson.quantity ?? 1;
+
+    const forecastPatch: Record<string, unknown> = {};
+    if (input.productDescription !== undefined) {
+      forecastPatch.productDescription = input.productDescription;
+    }
+    if (input.quantity !== undefined) {
+      forecastPatch.quantity = input.quantity;
+    }
+    if (
+      input.customerDescription !== undefined &&
+      input.customerDescription !== null
+    ) {
+      forecastPatch.customerDescription = input.customerDescription;
+    }
+    if (input.unitPrice !== undefined) {
+      forecastPatch.revenue = Number(
+        (input.unitPrice * effectiveQuantity).toFixed(2),
+      );
+    }
+    if (input.unitCost !== undefined) {
+      forecastPatch.cost = Number(
+        (input.unitCost * effectiveQuantity).toFixed(2),
+      );
+    }
+
+    const existingProcurement =
+      await opportunity.fetchProcurementProductByForecastItem(productId);
+
+    if (
+      (input.productNarrative !== undefined ||
+        input.procurementNotes !== undefined) &&
+      !existingProcurement
+    ) {
+      throw new GenericError({
+        status: 400,
+        name: "ProcurementLinkRequired",
+        message:
+          "Product Narrative and Procurement Notes can only be updated on products linked to a procurement record",
+      });
+    }
+
+    let updatedProcurement = existingProcurement;
+    if (existingProcurement) {
+      const procurementPatch: Record<string, unknown> = {};
+      if (input.productDescription !== undefined) {
+        procurementPatch.description = input.productDescription;
+      }
+      if (input.quantity !== undefined) {
+        procurementPatch.quantity = input.quantity;
+      }
+      if (input.unitPrice !== undefined) {
+        procurementPatch.price = input.unitPrice;
+      }
+      if (input.unitCost !== undefined) {
+        procurementPatch.cost = input.unitCost;
+      }
+      if (
+        input.customerDescription !== undefined &&
+        input.customerDescription !== null
+      ) {
+        procurementPatch.customerDescription = input.customerDescription;
+      }
+
+      const existingFields = Array.isArray(existingProcurement.customFields)
+        ? existingProcurement.customFields.map((field) => ({ ...field }))
+        : [];
+
+      let updatedFields = existingFields as Array<Record<string, unknown>>;
+      if (
+        input.procurementNotes !== undefined &&
+        input.procurementNotes !== null
+      ) {
+        updatedFields = upsertCustomTextField(
+          updatedFields,
+          PROCUREMENT_NOTES_FIELD_ID,
+          "Procurement Notes",
+          input.procurementNotes,
+        );
+      }
+      if (
+        input.productNarrative !== undefined &&
+        input.productNarrative !== null
+      ) {
+        updatedFields = upsertCustomTextField(
+          updatedFields,
+          PRODUCT_NARRATIVE_FIELD_ID,
+          "Product Narrative",
+          input.productNarrative,
+        );
+      }
+      if (
+        (input.procurementNotes !== undefined &&
+          input.procurementNotes !== null) ||
+        (input.productNarrative !== undefined &&
+          input.productNarrative !== null)
+      ) {
+        procurementPatch.customFields = updatedFields;
+      }
+
+      if (Object.keys(procurementPatch).length > 0) {
+        updatedProcurement =
+          await opportunity.updateProcurementProductByForecastItem(
+            productId,
+            procurementPatch,
+          );
+      }
+    }
+
+    let updatedForecast = forecastJson;
+    if (Object.keys(forecastPatch).length > 0) {
+      const patched = await opportunity.updateProduct(productId, forecastPatch);
+      updatedForecast = patched.toJson();
+    }
+
+    const updatedFields = Array.isArray(updatedProcurement?.customFields)
+      ? updatedProcurement.customFields
+      : [];
+    const procurementNotes =
+      updatedFields.find(
+        (field: any) => field?.id === PROCUREMENT_NOTES_FIELD_ID,
+      )?.value ?? null;
+    const productNarrative =
+      updatedFields.find(
+        (field: any) => field?.id === PRODUCT_NARRATIVE_FIELD_ID,
+      )?.value ?? null;
+
+    const quantity =
+      updatedProcurement?.quantity ?? updatedForecast.quantity ?? null;
+    const unitPrice = updatedProcurement?.price ?? null;
+    const unitCost = updatedProcurement?.cost ?? null;
+
+    const response = apiResponse.successful("Product updated successfully!", {
+      ...updatedForecast,
+      productDescription:
+        updatedProcurement?.description ?? updatedForecast.productDescription,
+      customerDescription:
+        updatedProcurement?.customerDescription ??
+        updatedForecast.customerDescription ??
+        null,
+      quantity,
+      unitPrice,
+      unitCost,
+      procurementNotes,
+      productNarrative,
+    });
+
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.product.update"] }),
+);

src/api/sales/opportunities/[id]/quotes/commit.ts

@@ -0,0 +1,39 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../../managers/opportunities";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+import { z } from "zod";
+
+const commitQuoteSchema = z
+  .object({
+    lineItemPricing: z.boolean().optional(),
+    includeQuoteNarrative: z.boolean().optional(),
+    includeItemNarratives: z.boolean().optional(),
+  })
+  .strict()
+  .optional();
+
+/* POST /v1/sales/opportunities/:identifier/quote/commit */
+export default createRoute(
+  "post",
+  ["/opportunities/:identifier/quote/commit"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const body = await c.req.json().catch(() => undefined);
+
+    const opts = commitQuoteSchema.parse(body);
+
+    const item = await opportunities.fetchRecord(identifier);
+    const user = c.get("user");
+
+    const quote = await item.commitQuote(opts ?? {}, user);
+
+    const response = apiResponse.created(
+      "Quote committed successfully!",
+      quote.toJson({ includeRegenData: true, includeRegenParams: true }),
+    );
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.quote.commit"] }),
+);

src/api/sales/opportunities/[id]/quotes/download.ts

@@ -0,0 +1,55 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { generatedQuotes } from "../../../../../managers/generatedQuotes";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { injectPdfMetadata } from "../../../../../modules/pdf-utils";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+import GenericError from "../../../../../Errors/GenericError";
+
+const VALID_FETCH_ACTIONS = ["download", "print"] as const;
+type FetchAction = (typeof VALID_FETCH_ACTIONS)[number];
+
+/* GET /v1/sales/opportunities/:identifier/quote/:quoteId/download?fetchAction=download|print */
+export default createRoute(
+  "get",
+  ["/opportunities/:identifier/quote/:quoteId/download"],
+  async (c) => {
+    const quoteId = c.req.param("quoteId");
+    const user = c.get("user");
+    const fetchAction = c.req.query("fetchAction") as FetchAction | undefined;
+
+    if (!fetchAction || !VALID_FETCH_ACTIONS.includes(fetchAction)) {
+      throw new GenericError({
+        status: 400,
+        name: "InvalidFetchAction",
+        message: `Query parameter 'fetchAction' is required and must be one of: ${VALID_FETCH_ACTIONS.join(", ")}`,
+      });
+    }
+
+    const downloadedAt = new Date().toISOString();
+
+    const quote = await generatedQuotes.recordDownload(quoteId, {
+      id: user.id,
+      name: user.name,
+      email: user.email,
+      fetchAction,
+    });
+
+    // Inject download-time metadata into the PDF's document properties
+    const pdfWithMetadata = await injectPdfMetadata(quote.quoteFile, {
+      downloadedAt,
+      downloadedById: user.id,
+      downloadedByName: user.name ?? undefined,
+      downloadedByEmail: user.email ?? undefined,
+    });
+
+    const response = apiResponse.successful("Quote downloaded successfully!", {
+      id: quote.id,
+      quoteFileName: quote.quoteFileName,
+      mimeType: "application/pdf",
+      contentBase64: Buffer.from(pdfWithMetadata).toString("base64"),
+    });
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.quote.download"] }),
+);

src/api/sales/opportunities/[id]/quotes/fetchAll.ts

@@ -0,0 +1,27 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../../managers/opportunities";
+import { generatedQuotes } from "../../../../../managers/generatedQuotes";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+
+/* GET /v1/sales/opportunities/:identifier/quotes */
+export default createRoute(
+  "get",
+  ["/opportunities/:identifier/quotes"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const includeRegenData = c.req.query("includeRegenData") === "true";
+    const includeRegenParams = c.req.query("includeRegenParams") === "true";
+
+    const item = await opportunities.fetchRecord(identifier);
+    const quotes = await generatedQuotes.fetchByOpportunity(item.id);
+
+    const response = apiResponse.successful(
+      "Committed quotes fetched successfully!",
+      quotes.map((q) => q.toJson({ includeRegenData, includeRegenParams })),
+    );
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.quote.fetch"] }),
+);

src/api/sales/opportunities/[id]/quotes/fetchDownloads.ts

@@ -0,0 +1,33 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { generatedQuotes } from "../../../../../managers/generatedQuotes";
+import { opportunities } from "../../../../../managers/opportunities";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+
+/* GET /v1/sales/opportunities/:identifier/quotes/downloads */
+export default createRoute(
+  "get",
+  ["/opportunities/:identifier/quotes/downloads"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+
+    const opportunity = await opportunities.fetchRecord(identifier);
+    const quotes = await generatedQuotes.fetchByOpportunity(opportunity.id);
+
+    const data = quotes.map((quote) => ({
+      quoteId: quote.id,
+      quoteFileName: quote.quoteFileName,
+      createdById: quote.createdById,
+      createdAt: quote.createdAt,
+      downloads: quote.downloads,
+    }));
+
+    const response = apiResponse.successful(
+      "Quote download history fetched successfully!",
+      data,
+    );
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.quote.fetch_downloads"] }),
+);

src/api/sales/opportunities/[id]/quotes/preview.ts

@@ -0,0 +1,61 @@
+import { createRoute } from "../../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../../managers/opportunities";
+import { generatedQuotes } from "../../../../../managers/generatedQuotes";
+import { apiResponse } from "../../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../../middleware/authorization";
+
+/* GET /v1/sales/opportunities/:identifier/quote/:quoteId/preview */
+export default createRoute(
+  "get",
+  ["/opportunities/:identifier/quote/:quoteId/preview"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const quoteId = c.req.param("quoteId");
+
+    const item = await opportunities.fetchRecord(identifier);
+    const quote = await generatedQuotes.fetch(quoteId);
+
+    const regenData =
+      quote.quoteRegenData && typeof quote.quoteRegenData === "object"
+        ? (quote.quoteRegenData as Record<string, unknown>)
+        : {};
+
+    const options =
+      regenData.options && typeof regenData.options === "object"
+        ? (regenData.options as Record<string, unknown>)
+        : {};
+
+    const creator = await quote.fetchCreatedBy();
+
+    const previewBuffer = await item.generateQuote({
+      lineItemPricing: options.lineItemPricing as boolean | undefined,
+      includeQuoteNarrative: options.includeQuoteNarrative as
+        | boolean
+        | undefined,
+      includeItemNarratives: options.includeItemNarratives as
+        | boolean
+        | undefined,
+      showPreview: true,
+      metadata: {
+        quoteId: quote.id,
+        createdById: quote.createdById ?? undefined,
+        createdByName: creator?.name ?? undefined,
+        createdByEmail: creator?.email ?? undefined,
+        createdAt: quote.createdAt?.toISOString(),
+      },
+    });
+
+    const previewBase64 = Buffer.from(previewBuffer).toString("base64");
+
+    const response = apiResponse.successful(
+      "Quote preview generated successfully!",
+      {
+        mimeType: "application/pdf",
+        contentBase64: previewBase64,
+      },
+    );
+    return c.json(response, response.status as ContentfulStatusCode);
+  },
+  authMiddleware({ permissions: ["sales.opportunity.quote.preview"] }),
+);

src/api/sales/opportunities/[id]/refresh.ts

@@ -1,8 +1,8 @@
-import { createRoute } from "../../../modules/api-utils/createRoute";
+import { createRoute } from "../../../../modules/api-utils/createRoute";
-import { opportunities } from "../../../managers/opportunities";
+import { opportunities } from "../../../../managers/opportunities";
-import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../../middleware/authorization";
+import { authMiddleware } from "../../../middleware/authorization";
 
 /* POST /v1/sales/opportunities/:identifier/refresh */
 export default createRoute(

src/api/sales/opportunities/[id]/update.ts

@@ -0,0 +1,93 @@
+import { createRoute } from "../../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../../managers/opportunities";
+import { apiResponse } from "../../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../../middleware/authorization";
+import GenericError from "../../../../Errors/GenericError";
+import { z } from "zod";
+
+const updateSchema = z
+  .object({
+    name: z.string().min(1).optional(),
+    notes: z.string().optional(),
+    rating: z.object({ id: z.number() }).optional(),
+    type: z.object({ id: z.number() }).optional(),
+    stage: z.object({ id: z.number() }).optional(),
+    status: z.object({ id: z.number() }).optional(),
+    priority: z.object({ id: z.number() }).optional(),
+    campaign: z.object({ id: z.number() }).optional(),
+    primarySalesRep: z.object({ id: z.number() }).optional(),
+    secondarySalesRep: z.object({ id: z.number() }).nullable().optional(),
+    company: z.object({ id: z.number() }).optional(),
+    contact: z.object({ id: z.number() }).nullable().optional(),
+    site: z.object({ id: z.number() }).nullable().optional(),
+    expectedCloseDate: z
+      .string()
+      .optional()
+      .transform((v) => (v ? new Date(v).toISOString() : v)),
+    customerPO: z.string().nullable().optional(),
+    source: z.string().nullable().optional(),
+    locationId: z.number().optional(),
+    businessUnitId: z.number().optional(),
+  })
+  .refine((d) => Object.values(d).some((v) => v !== undefined), {
+    message: "At least one field must be provided",
+  });
+
+/* PATCH /v1/sales/opportunities/:identifier */
+export default createRoute(
+  "patch",
+  ["/opportunities/:identifier"],
+  async (c) => {
+    const identifier = c.req.param("identifier");
+    const body = await c.req.json();
+    const data = updateSchema.parse(body);
+
+    const item = await opportunities.fetchRecord(identifier);
+
+    try {
+      const updated = await item.updateOpportunity(data);
+
+      const response = apiResponse.successful(
+        "Opportunity updated successfully!",
+        updated.toJson(),
+      );
+
+      return c.json(response, response.status as ContentfulStatusCode);
+    } catch (err) {
+      const isAxios =
+        err != null && typeof err === "object" && "isAxiosError" in err;
+
+      if (isAxios) {
+        const axiosErr = err as any;
+        const cwStatus: number = axiosErr.response?.status ?? 502;
+        const cwData = axiosErr.response?.data;
+        const cwMessage: string =
+          cwData?.message ?? "Failed to update the opportunity in ConnectWise";
+        const cwErrors: unknown[] | undefined = Array.isArray(cwData?.errors)
+          ? cwData.errors
+          : undefined;
+
+        return c.json(
+          {
+            status: cwStatus,
+            message: cwMessage,
+            error: "ConnectWiseUpdateError",
+            successful: false,
+            errors: cwErrors,
+            meta: { timestamp: Date.now() },
+          },
+          cwStatus as ContentfulStatusCode,
+        );
+      }
+
+      throw new GenericError({
+        status: 500,
+        name: "OpportunitySaveError",
+        message: "Failed to save opportunity data",
+        cause: err instanceof Error ? err.message : String(err),
+      });
+    }
+  },
+  authMiddleware({ permissions: ["sales.opportunity.update"] }),
+);

src/api/sales/opportunities/count.ts

@@ -1,8 +1,8 @@
-import { createRoute } from "../../modules/api-utils/createRoute";
+import { createRoute } from "../../../modules/api-utils/createRoute";
-import { opportunities } from "../../managers/opportunities";
+import { opportunities } from "../../../managers/opportunities";
-import { apiResponse } from "../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../middleware/authorization";
+import { authMiddleware } from "../../middleware/authorization";
 
 /* GET /v1/sales/opportunities/count */
 export default createRoute(

src/api/sales/opportunities/create.ts

@@ -0,0 +1,86 @@
+import { createRoute } from "../../../modules/api-utils/createRoute";
+import { opportunities } from "../../../managers/opportunities";
+import { apiResponse } from "../../../modules/api-utils/apiResponse";
+import { ContentfulStatusCode } from "hono/utils/http-status";
+import { authMiddleware } from "../../middleware/authorization";
+import GenericError from "../../../Errors/GenericError";
+import { z } from "zod";
+
+const createSchema = z.object({
+  name: z.string().min(1),
+  expectedCloseDate: z
+    .string()
+    .min(1)
+    .transform((v) => new Date(v).toISOString().replace(/\.\d{3}Z$/, "Z")),
+  notes: z.string().optional(),
+  rating: z.object({ id: z.number() }).optional(),
+  type: z.object({ id: z.number() }).optional(),
+  stage: z.object({ id: z.number() }).optional(),
+  status: z.object({ id: z.number() }).optional(),
+  priority: z.object({ id: z.number() }).optional(),
+  campaign: z.object({ id: z.number() }).optional(),
+  primarySalesRep: z.object({ id: z.number() }),
+  secondarySalesRep: z.object({ id: z.number() }).nullable().optional(),
+  company: z.object({ id: z.number() }),
+  contact: z.object({ id: z.number() }),
+  site: z.object({ id: z.number() }).nullable().optional(),
+  source: z.string().nullable().optional(),
+  customerPO: z.string().nullable().optional(),
+  locationId: z.number().optional(),
+  businessUnitId: z.number().optional(),
+});
+
+/* POST /v1/sales/opportunities */
+export default createRoute(
+  "post",
+  ["/opportunities"],
+  async (c) => {
+    const body = await c.req.json();
+    const data = createSchema.parse(body);
+
+    try {
+      const item = await opportunities.createItem(data);
+
+      const response = apiResponse.created(
+        "Opportunity created successfully!",
+        item.toJson(),
+      );
+
+      return c.json(response, response.status as ContentfulStatusCode);
+    } catch (err) {
+      const isAxios =
+        err != null && typeof err === "object" && "isAxiosError" in err;
+
+      if (isAxios) {
+        const axiosErr = err as any;
+        const cwStatus: number = axiosErr.response?.status ?? 502;
+        const cwData = axiosErr.response?.data;
+        const cwMessage: string =
+          cwData?.message ?? "Failed to create the opportunity in ConnectWise";
+        const cwErrors: unknown[] | undefined = Array.isArray(cwData?.errors)
+          ? cwData.errors
+          : undefined;
+
+        return c.json(
+          {
+            status: cwStatus,
+            message: cwMessage,
+            error: "ConnectWiseCreateError",
+            successful: false,
+            errors: cwErrors,
+            meta: { timestamp: Date.now() },
+          },
+          cwStatus as ContentfulStatusCode,
+        );
+      }
+
+      throw new GenericError({
+        status: 500,
+        name: "OpportunityCreateError",
+        message: "Failed to create opportunity",
+        cause: err instanceof Error ? err.message : String(err),
+      });
+    }
+  },
+  authMiddleware({ permissions: ["sales.opportunity.create"] }),
+);

src/api/sales/opportunities/fetchAll.ts

@@ -1,9 +1,9 @@
-import { createRoute } from "../../modules/api-utils/createRoute";
+import { createRoute } from "../../../modules/api-utils/createRoute";
-import { opportunities } from "../../managers/opportunities";
+import { opportunities } from "../../../managers/opportunities";
-import { apiResponse } from "../../modules/api-utils/apiResponse";
+import { apiResponse } from "../../../modules/api-utils/apiResponse";
 import { ContentfulStatusCode } from "hono/utils/http-status";
-import { authMiddleware } from "../middleware/authorization";
+import { authMiddleware } from "../../middleware/authorization";
-import { processObjectValuePerms } from "../../modules/permission-utils/processObjectPermissions";
+import { processObjectValuePerms } from "../../../modules/permission-utils/processObjectPermissions";
 
 /* GET /v1/sales/opportunities */
 export default createRoute(

src/api/server.ts

@@ -57,6 +57,7 @@ v1.route("/permissions", require("./routers/permissionRouter").default);
 v1.route("/unifi", require("./routers/unifiRouter").default);
 v1.route("/procurement", require("./routers/procurementRouter").default);
 v1.route("/sales", require("./routers/salesRouter").default);
+v1.route("/cw", require("./routers/cwRouter").default);
 app.route("/v1", v1);
 
 export default app;

src/api/sockets/events/liveQuotePreview.ts

@@ -0,0 +1,102 @@
+import { Socket } from "socket.io";
+import { attachSocketEventPermissions } from "../middleware/authorization";
+import { opportunities } from "../../../managers/opportunities";
+
+const LIVE_QUOTE_PREVIEW_PERMISSION = "sales.opportunity.fetch";
+
+export const registerLiveQuotePreviewHandlers = (socket: Socket) => {
+  attachSocketEventPermissions(socket, {
+    "opp:live_quote_preview": [LIVE_QUOTE_PREVIEW_PERMISSION],
+  });
+
+  const registeredLivePreviewEvents = new Set<string>();
+
+  socket.on(
+    "opp:live_quote_preview",
+    async (
+      payload: { id?: string | number },
+      ack?: (response: { ok: boolean; event?: string; error?: string }) => void,
+    ) => {
+      const oppId = payload?.id;
+      const normalizedId =
+        typeof oppId === "string" || typeof oppId === "number"
+          ? `${oppId}`
+          : "";
+
+      if (!normalizedId) {
+        if (ack) return ack({ ok: false, error: "Missing opportunity id" });
+        socket.emit("opp:live_quote_preview:error", {
+          message: "Missing opportunity id",
+        });
+        return;
+      }
+
+      const dataEvent = `opp:live_quote_preview:${normalizedId}:data`;
+      const previewEvent = `opp:live_quote_preview:${normalizedId}:preview`;
+      const roomName = `opp:live_quote_preview:${normalizedId}`;
+
+      if (!registeredLivePreviewEvents.has(dataEvent)) {
+        registeredLivePreviewEvents.add(dataEvent);
+        socket.join(roomName);
+
+        socket.on(dataEvent, async (data: any) => {
+          socket.to(roomName).emit(dataEvent, data);
+
+          try {
+            const opportunity = await opportunities.fetchRecord(normalizedId);
+            const opts =
+              data?.options && typeof data.options === "object"
+                ? data.options
+                : data;
+
+            const previewBuffer = await opportunity.generateQuote({
+              lineItemPricing: opts?.lineItemPricing,
+              includeQuoteNarrative: opts?.includeQuoteNarrative,
+              includeItemNarratives: opts?.includeItemNarratives,
+              logoPath: opts?.logoPath,
+              showPreview: true,
+            });
+
+            const previewBase64 = Buffer.from(previewBuffer).toString("base64");
+
+            socket.to(roomName).emit(previewEvent, {
+              id: normalizedId,
+              mimeType: "application/pdf",
+              contentBase64: previewBase64,
+            });
+
+            socket.to(roomName).emit(dataEvent, {
+              id: normalizedId,
+              mimeType: "application/pdf",
+              contentBase64: previewBase64,
+            });
+
+            socket.emit(previewEvent, {
+              id: normalizedId,
+              mimeType: "application/pdf",
+              contentBase64: previewBase64,
+            });
+
+            socket.emit(dataEvent, {
+              id: normalizedId,
+              mimeType: "application/pdf",
+              contentBase64: previewBase64,
+            });
+          } catch (err: any) {
+            socket.emit("opp:live_quote_preview:error", {
+              message: err?.message ?? "Failed to generate live quote preview",
+              id: normalizedId,
+            });
+          }
+        });
+      }
+
+      if (ack) return ack({ ok: true, event: dataEvent });
+
+      socket.emit("opp:live_quote_preview:ready", {
+        id: normalizedId,
+        event: dataEvent,
+      });
+    },
+  );
+};

src/api/sockets/index.ts

@@ -0,0 +1,5 @@
+import { setupSecureNamespace } from "./secure";
+
+export const setupSockets = () => {
+  setupSecureNamespace();
+};

src/api/sockets/middleware/authorization.ts

@@ -0,0 +1,71 @@
+import { Socket } from "socket.io";
+import UserController from "../../../controllers/UserController";
+
+type SecureSocket = Socket & {
+  data: {
+    user?: UserController;
+    [key: string]: unknown;
+  };
+};
+
+export const attachSocketEventPermissions = (
+  socket: Socket,
+  eventPermissions: Record<string, string[]>,
+): boolean => {
+  const user = (socket.data?.user as UserController | undefined) ?? undefined;
+  if (!user) return false;
+
+  socket.use(async (packet, packetNext) => {
+    const eventName = packet[0];
+
+    if (typeof eventName !== "string") return packetNext();
+
+    const eventRequiredPermissions = eventPermissions[eventName] ?? [];
+    if (eventRequiredPermissions.length === 0) return packetNext();
+
+    const eventChecks = await Promise.all(
+      eventRequiredPermissions.map((permission) =>
+        user.hasPermission(permission),
+      ),
+    );
+
+    if (eventChecks.includes(false)) {
+      return packetNext(new Error("Forbidden: insufficient permissions"));
+    }
+
+    return packetNext();
+  });
+
+  return true;
+};
+
+export const socketAuthMiddleware = (permParams?: {
+  permissions?: string[];
+  eventPermissions?: Record<string, string[]>;
+}) => {
+  return async (socket: SecureSocket, next: (err?: Error) => void) => {
+    const user = socket.data.user;
+    if (!user) return next(new Error("Unauthorized"));
+
+    const requiredPermissions = permParams?.permissions ?? [];
+
+    if (requiredPermissions.length > 0) {
+      const permissionChecks = await Promise.all(
+        requiredPermissions.map((permission) => user.hasPermission(permission)),
+      );
+
+      if (permissionChecks.includes(false)) {
+        return next(new Error("Forbidden: insufficient permissions"));
+      }
+    }
+
+    const eventPermissions = permParams?.eventPermissions;
+
+    if (eventPermissions) {
+      const attached = attachSocketEventPermissions(socket, eventPermissions);
+      if (!attached) return next(new Error("Unauthorized"));
+    }
+
+    return next();
+  };
+};

src/api/sockets/secure.ts

@@ -0,0 +1,128 @@
+import { Namespace } from "socket.io";
+import { io, prisma } from "../../constants";
+import { sessions } from "../../managers/sessions";
+import { socketAuthMiddleware } from "./middleware/authorization";
+import { registerLiveQuotePreviewHandlers } from "./events/liveQuotePreview";
+
+const SESSION_ENFORCEMENT_INTERVAL_MS = 60 * 1000;
+const MAX_TIMEOUT_MS = 2_147_483_647;
+
+const AUTH_HEADER_REGEX =
+  /^(Bearer|Key)\s([a-zA-Z0-9-_]+\.[a-zA-Z0-9-_]+\.[a-zA-Z0-9-_]+)$/;
+
+const resolveAuthorization = (handshake: {
+  auth?: Record<string, unknown>;
+  headers?: Record<string, unknown>;
+}): string | null => {
+  const headerAuth = handshake.headers?.authorization;
+  if (typeof headerAuth === "string" && headerAuth.length > 0)
+    return headerAuth;
+
+  const authAuthorization = handshake.auth?.authorization;
+  if (typeof authAuthorization === "string" && authAuthorization.length > 0)
+    return authAuthorization;
+
+  const authToken = handshake.auth?.token;
+  if (typeof authToken === "string" && authToken.length > 0)
+    return `Bearer ${authToken}`;
+
+  return null;
+};
+
+export const setupSecureNamespace = (): Namespace => {
+  const secureNamespace = io.of("/secure");
+
+  secureNamespace.use(async (socket, next) => {
+    try {
+      const authorization = resolveAuthorization(socket.handshake as any);
+      if (!authorization)
+        return next(new Error("Unauthorized: missing authorization"));
+
+      const components = authorization.match(AUTH_HEADER_REGEX);
+      if (!components)
+        return next(new Error("Unauthorized: invalid authorization format"));
+
+      const authValue = components[2] ?? "";
+      const session = await sessions.fetch({ accessToken: authValue });
+      const user = await session.fetchUser();
+
+      socket.data.user = user;
+      socket.data.session = session;
+
+      return next();
+    } catch {
+      return next(new Error("Unauthorized"));
+    }
+  });
+
+  secureNamespace.use(socketAuthMiddleware());
+
+  secureNamespace.on("connection", (socket) => {
+    const sessionId = socket.data.session?.id as string | undefined;
+    const sessionExpiresAt = socket.data.session?.expires
+      ? new Date(socket.data.session.expires).getTime()
+      : null;
+
+    const disconnectForSession = () => {
+      if (socket.disconnected) return;
+      socket.emit("secure:session:expired");
+      socket.disconnect(true);
+    };
+
+    let expiryTimeout: ReturnType<typeof setTimeout> | null = null;
+
+    const scheduleExpiryDisconnect = () => {
+      if (sessionExpiresAt === null) return;
+
+      const remainingMs = sessionExpiresAt - Date.now();
+      if (remainingMs <= 0) {
+        disconnectForSession();
+        return;
+      }
+
+      const delayMs = Math.min(remainingMs, MAX_TIMEOUT_MS);
+      expiryTimeout = setTimeout(scheduleExpiryDisconnect, delayMs);
+    };
+
+    scheduleExpiryDisconnect();
+
+    const interval = setInterval(async () => {
+      if (!sessionId) {
+        disconnectForSession();
+        return;
+      }
+
+      const session = await prisma.session.findFirst({
+        where: { id: sessionId },
+        select: { id: true, expires: true, invalidatedAt: true },
+      });
+
+      if (!session) {
+        disconnectForSession();
+        return;
+      }
+
+      if (session.invalidatedAt) {
+        disconnectForSession();
+        return;
+      }
+
+      if (session.expires.getTime() <= Date.now()) {
+        disconnectForSession();
+      }
+    }, SESSION_ENFORCEMENT_INTERVAL_MS);
+
+    socket.on("disconnect", () => {
+      clearInterval(interval);
+      if (expiryTimeout) clearTimeout(expiryTimeout);
+    });
+
+    registerLiveQuotePreviewHandlers(socket);
+
+    socket.emit("secure:connected", {
+      userId: socket.data.user?.id ?? null,
+    });
+  });
+
+  return secureNamespace;
+};

src/constants.ts

@@ -6,6 +6,7 @@ import { Server } from "socket.io";
 import { Server as Engine } from "@socket.io/bun-engine";
 import axios from "axios";
 import { UnifiClient } from "./modules/unifi-api/UnifiClient";
+import { attachCwApiLogger } from "./modules/cw-utils/cwApiLogger";
 import Redis from "ioredis";
 
 const connectionString = `${process.env.DATABASE_URL}`;
@@ -81,8 +82,11 @@ const connectWiseApi = axios.create({
     clientId: `${process.env.CW_CLIENT_ID}`,
     "Content-Type": "application/json",
   },
+  timeout: 30_000, // 30 s — prevents indefinite hangs on CW API
 });
 
+attachCwApiLogger(connectWiseApi);
+
 export { connectWiseApi };
 
 // Unifi API Constants

src/controllers/CompanyController.ts

@@ -50,18 +50,21 @@ export class CompanyController {
     const cwCompany = await fetchCwCompanyById(this.cw_CompanyId);
     if (!cwCompany) return this;
 
-    const contactHref = cwCompany.defaultContact?._info?.contact_href;
-    const defaultContactData = contactHref
-      ? await connectWiseApi.get(contactHref)
-      : undefined;
-
     const allContactsData = await connectWiseApi.get(
       `${cwCompany._info.contacts_href}&pageSize=1000`,
     );
 
+    // Derive default contact from allContacts instead of a separate CW call
+    const defaultContactId = cwCompany.defaultContact?.id;
+    const defaultContactData = defaultContactId
+      ? ((allContactsData.data as any[]).find(
+          (c: any) => c.id === defaultContactId,
+        ) ?? null)
+      : null;
+
     this.cw_Data = {
       company: cwCompany,
-      defaultContact: defaultContactData?.data ?? null,
+      defaultContact: defaultContactData,
       allContacts: allContactsData.data,
     };
 

src/controllers/CwMemberController.ts

@@ -0,0 +1,86 @@
+import type { CwMember } from "../../generated/prisma/client";
+import type { CWMember } from "../modules/cw-utils/members/fetchAllMembers";
+
+/**
+ * CW Member Controller
+ *
+ * Domain model class that encapsulates a ConnectWise Member entity,
+ * providing access to member data and serialization for the API.
+ */
+export class CwMemberController {
+  public readonly id: string;
+  public readonly cwMemberId: number;
+  public readonly identifier: string;
+  public firstName: string;
+  public lastName: string;
+  public officeEmail: string | null;
+  public inactiveFlag: boolean;
+  public apiKey: string | null;
+  public cwLastUpdated: Date | null;
+  public readonly createdAt: Date;
+  public readonly updatedAt: Date;
+
+  constructor(data: CwMember) {
+    this.id = data.id;
+    this.cwMemberId = data.cwMemberId;
+    this.identifier = data.identifier;
+    this.firstName = data.firstName;
+    this.lastName = data.lastName;
+    this.officeEmail = data.officeEmail;
+    this.inactiveFlag = data.inactiveFlag;
+    this.apiKey = data.apiKey;
+    this.cwLastUpdated = data.cwLastUpdated;
+    this.createdAt = data.createdAt;
+    this.updatedAt = data.updatedAt;
+  }
+
+  /**
+   * Full Name
+   *
+   * Returns the member's full name, falling back to the identifier.
+   */
+  public get fullName(): string {
+    const name = `${this.firstName} ${this.lastName}`.trim();
+    return name || this.identifier;
+  }
+
+  /**
+   * Map CW Member → Prisma create/update payload
+   *
+   * Static helper used by both the controller and the refresh sync.
+   */
+  public static mapCwToDb(item: CWMember) {
+    return {
+      identifier: item.identifier,
+      firstName: item.firstName ?? "",
+      lastName: item.lastName ?? "",
+      officeEmail: item.officeEmail ?? null,
+      inactiveFlag: item.inactiveFlag ?? false,
+      cwLastUpdated: item._info?.lastUpdated
+        ? new Date(item._info.lastUpdated)
+        : new Date(),
+    };
+  }
+
+  /**
+   * To JSON
+   *
+   * Serializes the member into a safe, API-friendly object.
+   */
+  public toJson(): Record<string, any> {
+    return {
+      id: this.id,
+      cwMemberId: this.cwMemberId,
+      identifier: this.identifier,
+      firstName: this.firstName,
+      lastName: this.lastName,
+      fullName: this.fullName,
+      officeEmail: this.officeEmail,
+      inactiveFlag: this.inactiveFlag,
+      apiKey: this.apiKey,
+      cwLastUpdated: this.cwLastUpdated,
+      createdAt: this.createdAt,
+      updatedAt: this.updatedAt,
+    };
+  }
+}

src/controllers/ForecastProductController.ts

@@ -23,6 +23,8 @@ export class ForecastProductController {
   public catalogItemIdentifier: string | null;
 
   public productDescription: string;
+  public customerDescription: string | null;
+  public productNarrative: string | null;
   public productClass: string;
   public forecastType: string;
 
@@ -74,6 +76,9 @@ export class ForecastProductController {
     this.catalogItemIdentifier = data.catalogItem?.identifier ?? null;
 
     this.productDescription = data.productDescription;
+    this.customerDescription = data.customerDescription ?? null;
+    this.productNarrative =
+      data.customFields?.find((f) => f.id === 46)?.value?.toString() ?? null;
     this.productClass = data.productClass;
     this.forecastType = data.forecastType;
 
@@ -118,6 +123,24 @@ export class ForecastProductController {
    * Enriches this forecast product with cancellation data from the
    * procurement products endpoint.
    */
+  /**
+   * Apply Procurement Custom Fields
+   *
+   * Enriches this forecast product with custom field data from the
+   * procurement products endpoint (the forecast endpoint does not
+   * return customFields).
+   */
+  public applyProcurementCustomFields(data: {
+    customFields?: Array<{ id: number; value?: unknown }>;
+  }): void {
+    const narrative = data.customFields
+      ?.find((f) => f.id === 46)
+      ?.value?.toString();
+    if (narrative) {
+      this.productNarrative = narrative;
+    }
+  }
+
   public applyCancellationData(data: {
     cancelledFlag?: boolean;
     quantityCancelled?: number;
@@ -154,6 +177,38 @@ export class ForecastProductController {
     return this.revenue - this.cost;
   }
 
+  /**
+   * Effective Quantity
+   *
+   * Returns the quantity adjusted for cancellations (minimum 0).
+   */
+  public get effectiveQuantity(): number {
+    if (this.cancellationType === "full") return 0;
+    return Math.max(0, this.quantity - this.quantityCancelled);
+  }
+
+  /**
+   * Effective Revenue
+   *
+   * Returns the revenue adjusted proportionally for cancelled units.
+   */
+  public get effectiveRevenue(): number {
+    if (this.cancellationType === "full" || this.quantity <= 0) return 0;
+    const unitPrice = this.revenue / this.quantity;
+    return unitPrice * this.effectiveQuantity;
+  }
+
+  /**
+   * Effective Cost
+   *
+   * Returns the cost adjusted proportionally for cancelled units.
+   */
+  public get effectiveCost(): number {
+    if (this.cancellationType === "full" || this.quantity <= 0) return 0;
+    const unitCost = this.cost / this.quantity;
+    return unitCost * this.effectiveQuantity;
+  }
+
   /**
    * Cancelled
    *
@@ -201,12 +256,17 @@ export class ForecastProductController {
         ? { id: this.catalogItemCwId, identifier: this.catalogItemIdentifier }
         : null,
       productDescription: this.productDescription,
+      customerDescription: this.customerDescription,
+      productNarrative: this.productNarrative,
       productClass: this.productClass,
       forecastType: this.forecastType,
       revenue: this.revenue,
       cost: this.cost,
       margin: this.margin,
       profit: this.profit,
+      effectiveQuantity: this.effectiveQuantity,
+      effectiveRevenue: this.effectiveRevenue,
+      effectiveCost: this.effectiveCost,
       percentage: this.percentage,
       includeFlag: this.includeFlag,
       linkFlag: this.linkFlag,

src/controllers/GeneratedQuoteController.ts

@@ -0,0 +1,131 @@
+import {
+  GeneratedQuotes,
+  Opportunity,
+  Role,
+  User,
+} from "../../generated/prisma/client";
+import { prisma } from "../constants";
+import { OpportunityController } from "./OpportunityController";
+import UserController from "./UserController";
+
+export class GeneratedQuoteController {
+  public readonly id: string;
+
+  public quoteRegenData: unknown;
+  public quoteRegenParams: unknown;
+  public quoteRegenHash: string;
+
+  public downloads: unknown[];
+
+  public quoteFile: Uint8Array;
+  public quoteFileName: string;
+
+  public opportunityId: string;
+  public createdById: string | null;
+
+  public createdAt: Date;
+  public updatedAt: Date;
+
+  private _opportunity: OpportunityController | null;
+  private _createdBy: UserController | null;
+
+  constructor(
+    data: GeneratedQuotes & {
+      opportunity?: Opportunity | null;
+      createdBy?: (User & { roles: Role[] }) | null;
+    },
+  ) {
+    this.id = data.id;
+
+    this.quoteRegenData = data.quoteRegenData;
+    this.quoteRegenParams = data.quoteRegenParams;
+    this.quoteRegenHash = data.quoteRegenHash;
+
+    this.downloads = Array.isArray(data.downloads)
+      ? (data.downloads as unknown[])
+      : [];
+
+    this.quoteFile = data.quoteFile;
+    this.quoteFileName = data.quoteFileName;
+
+    this.opportunityId = data.opportunityId;
+    this.createdById = data.createdById;
+
+    this.createdAt = data.createdAt;
+    this.updatedAt = data.updatedAt;
+
+    this._opportunity = data.opportunity
+      ? new OpportunityController(data.opportunity)
+      : null;
+
+    this._createdBy = data.createdBy
+      ? new UserController(data.createdBy)
+      : null;
+  }
+
+  public async fetchOpportunity(): Promise<OpportunityController | null> {
+    if (this._opportunity) return this._opportunity;
+
+    const opportunity = await prisma.opportunity.findFirst({
+      where: { id: this.opportunityId },
+    });
+
+    if (!opportunity) return null;
+
+    this._opportunity = new OpportunityController(opportunity);
+    return this._opportunity;
+  }
+
+  public async fetchCreatedBy(): Promise<UserController | null> {
+    if (this._createdBy) return this._createdBy;
+    if (!this.createdById) return null;
+
+    const user = await prisma.user.findFirst({
+      where: { id: this.createdById },
+      include: { roles: true },
+    });
+
+    if (!user) return null;
+
+    this._createdBy = new UserController(user);
+    return this._createdBy;
+  }
+
+  public toJson(opts?: {
+    includeFile?: boolean;
+    encodeFileAsBase64?: boolean;
+    includeRegenData?: boolean;
+    includeRegenParams?: boolean;
+    includeDownloads?: boolean;
+    includeOpportunity?: boolean;
+    includeCreatedBy?: boolean;
+  }): Record<string, any> {
+    return {
+      id: this.id,
+      quoteFileName: this.quoteFileName,
+      quoteRegenHash: this.quoteRegenHash,
+      opportunityId: this.opportunityId,
+      createdById: this.createdById,
+      downloads: opts?.includeDownloads ? this.downloads : undefined,
+      quoteRegenData: opts?.includeRegenData ? this.quoteRegenData : undefined,
+      quoteRegenParams: opts?.includeRegenParams
+        ? this.quoteRegenParams
+        : undefined,
+      quoteFile: !opts?.includeFile
+        ? undefined
+        : opts?.encodeFileAsBase64
+          ? Buffer.from(this.quoteFile).toString("base64")
+          : this.quoteFile,
+      opportunity:
+        opts?.includeOpportunity && this._opportunity
+          ? this._opportunity.toJson()
+          : undefined,
+      createdBy:
+        opts?.includeCreatedBy && this._createdBy
+          ? this._createdBy.toJson()
+          : undefined,
+      createdAt: this.createdAt,
+      updatedAt: this.updatedAt,
+    };
+  }
+}

src/controllers/RoleController.ts

@@ -33,6 +33,9 @@ export class RoleController {
   private _permissionsToken: string;
   private _users: (User & { roles: Role[] })[];
 
+  /** Cached result of JWT verification — avoids repeated RSA verify calls. */
+  private _cachedVerifiedPermissions: { permissions: string[] } | null = null;
+
   public readonly createdAt: Date;
   public updatedAt: Date;
 
@@ -62,6 +65,14 @@ export class RoleController {
    * @returns - Verified object with permissions in it.
    */
   private _verifyPermissions(permissionsToken: string) {
+    // Return cached result if the token hasn't changed
+    if (
+      this._cachedVerifiedPermissions &&
+      permissionsToken === this._permissionsToken
+    ) {
+      return this._cachedVerifiedPermissions;
+    }
+
     let perms: DecodedPermissionsBlock;
     try {
       perms = jwt.verify(permissionsToken, permissionsPrivateKey, {
@@ -82,7 +93,12 @@ export class RoleController {
       );
     }
 
-    return perms as { permissions: string[] };
+    const result = perms as { permissions: string[] };
+    // Cache only if verifying the current token
+    if (permissionsToken === this._permissionsToken) {
+      this._cachedVerifiedPermissions = result;
+    }
+    return result;
   }
 
   /**

src/controllers/UserController.ts

@@ -24,6 +24,13 @@ export default class UserController {
   private _roles: Collection<string, Role>;
   private _permissions: string | null;
 
+  /** Cached result of fetchRoles() — populated on first hasPermission call. */
+  private _resolvedRoleControllers: Collection<string, RoleController> | null =
+    null;
+
+  /** Per-permission result cache — avoids repeated JWT verification + DB lookups. */
+  private _permissionCache: Map<string, boolean> = new Map();
+
   public createdAt: Date;
   public updatedAt: Date;
   constructor(userdata: User & { roles: Role[] }) {
@@ -127,6 +134,7 @@ export default class UserController {
     this._updateInternalValues(updatedUser);
     this._roles = new Collection<string, Role>();
     updatedUser.roles.map((v: any) => this._roles.set(v.id, v));
+    this.clearPermissionCache();
 
     for (const role of resolvedRoles) {
       events.emit("user:role:assigned", { user: this, role });
@@ -252,35 +260,34 @@ export default class UserController {
    * @returns {boolean} Does this user have the specified permission
    */
   public async hasPermission(permission: string) {
-    let resources = await prisma.user.findFirst({
+    // Fast path: return cached result if we already resolved this permission
-      where: { id: this.id },
+    const cached = this._permissionCache.get(permission);
-      select: {
+    if (cached !== undefined) return cached;
-        sessions: {
-          select: { id: true },
-        },
-      },
-    });
 
-    const resourceKeys: string[] = Object.keys(resources ?? {}) as string[];
+    // Resolve role controllers once and cache them for the lifetime of this
+    // controller instance (i.e. the current request).
+    if (!this._resolvedRoleControllers) {
+      this._resolvedRoleControllers = await this.fetchRoles();
+    }
 
-    const implicitPermissions = resources
+    const result = this._resolvedRoleControllers
-      ? resourceKeys
+      .map((v) => v.checkPermission(permission))
-          // @ts-ignore
+      .includes(true);
-          .filter((v) => resources[v].length > 0)
-          .map(
-            (v) =>
-              //@ts-ignore
-              `resource.${v}.[${(resources![v] as { id: string }[])
-                .map((o) => o.id)
-                .join(",")}].user.${this.id}.implicit`,
-          )
-      : [];
 
-    let checks = [
+    this._permissionCache.set(permission, result);
-      (await this.fetchRoles()).map((v) => v.checkPermission(permission)),
+    return result;
-    ].flatMap((v) => v);
+  }
 
-    return checks.includes(true);
+  /**
+   * Clear Permission Cache
+   *
+   * Invalidates the in-memory permission cache so the next
+   * `hasPermission` call re-fetches roles from the database.
+   * Call this after role or permission mutations on the user.
+   */
+  public clearPermissionCache() {
+    this._resolvedRoleControllers = null;
+    this._permissionCache.clear();
   }
 
   /**

src/index.ts

@@ -1,5 +1,6 @@
 import { refresh } from "./api/auth";
 import app from "./api/server";
+import { setupSockets } from "./api/sockets";
 import {
   engine,
   PORT,
@@ -12,9 +13,11 @@ import { unifiSites } from "./managers/unifiSites";
 import { refreshCompanies } from "./modules/cw-utils/refreshCompanies";
 import { refreshCatalog } from "./modules/cw-utils/procurement/refreshCatalog";
 import { refreshInventory } from "./modules/cw-utils/procurement/refreshInventory";
+import { listenInventoryAdjustments } from "./modules/cw-utils/procurement/listenInventoryAdjustments";
 import { refreshOpportunities } from "./modules/cw-utils/opportunities/refreshOpportunities";
 import { refreshOpportunityCache } from "./modules/cache/opportunityCache";
 import { refreshCwIdentifiers } from "./modules/cw-utils/members/refreshCwIdentifiers";
+import { refreshCwMembers } from "./modules/cw-utils/members/refreshCwMembers";
 import { userDefinedFieldsCw } from "./modules/cw-utils/userDefinedFields";
 import { events, setupEventDebugger } from "./modules/globalEvents";
 import { signPermissions } from "./modules/permission-utils/signPermissions";
@@ -24,6 +27,16 @@ import cuid from "cuid";
 // Setup global event debugger in non-production environments
 if (Bun.env.NODE_ENV == "development") setupEventDebugger();
 
+/** Concise error message for interval logs — avoids dumping full Axios error objects. */
+const briefErr = (err: any): string => {
+  if (err?.isAxiosError) {
+    const method = (err.config?.method ?? "?").toUpperCase();
+    const url = err.config?.url ?? "?";
+    return `${method} ${url} → ${err.code ?? `HTTP ${err.response?.status}`}`;
+  }
+  return err?.message ?? String(err);
+};
+
 // Helper to run a startup sync safely — failures are logged but never crash the process.
 const safeStartup = async (label: string, fn: () => Promise<void>) => {
   try {
@@ -57,6 +70,9 @@ Bun.serve({
 
 console.log(`[startup] Server listening on port ${PORT}`);
 
+setupSockets();
+console.log("[startup] Socket namespaces initialized");
+
 // ---------------------------------------------------------------------------
 // Background initialisation — none of this blocks the server.
 // ---------------------------------------------------------------------------
@@ -91,44 +107,63 @@ await safeStartup("ensureAdminRole", async () => {
 await safeStartup("refreshCompanies", refreshCompanies);
 setInterval(() => {
   return refreshCompanies().catch((err) =>
-    console.error("[interval] refreshCompanies failed", err),
+    console.error(`[interval] refreshCompanies failed: ${briefErr(err)}`),
   );
 }, 60 * 1000);
 
-// Refresh the internal catalog every minute
+// Refresh the internal catalog every 30 minutes
 await safeStartup("refreshCatalog", refreshCatalog);
-setInterval(() => {
+setInterval(
-  return refreshCatalog().catch((err) =>
+  () => {
-    console.error("[interval] refreshCatalog failed", err),
+    return refreshCatalog().catch((err) =>
-  );
+      console.error(`[interval] refreshCatalog failed: ${briefErr(err)}`),
-}, 60 * 1000);
+    );
+  },
+  30 * 60 * 1000,
+);
 
-// Refresh inventory on hand every 2 minutes
+// Fallback full inventory sweep every 6 hours (listener handles real-time deltas)
-await safeStartup("refreshInventory", refreshInventory);
 setInterval(
   () => {
     return refreshInventory().catch((err) =>
-      console.error("[interval] refreshInventory failed", err),
+      console.error(`[interval] refreshInventory failed: ${briefErr(err)}`),
     );
   },
-  2 * 60 * 1000,
+  6 * 60 * 60 * 1000,
 );
 
+// Listen for procurement adjustment changes and sync changed products to DB + cache
+await safeStartup("listenInventoryAdjustments", listenInventoryAdjustments);
+setInterval(() => {
+  return listenInventoryAdjustments().catch((err) =>
+    console.error(
+      `[interval] listenInventoryAdjustments failed: ${briefErr(err)}`,
+    ),
+  );
+}, 60 * 1000);
+
 // Refresh opportunities every minute
 await safeStartup("refreshOpportunities", refreshOpportunities);
 setInterval(() => {
   return refreshOpportunities().catch((err) =>
-    console.error("[interval] refreshOpportunities failed", err),
+    console.error(`[interval] refreshOpportunities failed: ${briefErr(err)}`),
   );
 }, 60 * 1000);
 
-// Refresh opportunity CW cache every 30 seconds (activities + company hydration)
+// Refresh opportunity CW cache every 20 minutes (activities + company hydration)
-await safeStartup("refreshOpportunityCache", refreshOpportunityCache);
+// NOTE: Do NOT await — register the interval immediately so the cache refresh
-setInterval(() => {
+// is never blocked by a slow/stuck startup task above.
-  return refreshOpportunityCache().catch((err) =>
+safeStartup("refreshOpportunityCache", refreshOpportunityCache);
-    console.error("[interval] refreshOpportunityCache failed", err),
+setInterval(
-  );
+  () => {
-}, 30 * 1000);
+    return refreshOpportunityCache().catch((err) => {
+      console.error(
+        `[interval] refreshOpportunityCache failed: ${briefErr(err)}`,
+      );
+    });
+  },
+  20 * 60 * 1000,
+);
 
 // Refresh User Defined Fields every 5 minutes
 await safeStartup("refreshUDFs", () => userDefinedFieldsCw.refresh());
@@ -136,7 +171,9 @@ setInterval(
   () => {
     return userDefinedFieldsCw
       .refresh()
-      .catch((err) => console.error("[interval] refreshUDFs failed", err));
+      .catch((err) =>
+        console.error(`[interval] refreshUDFs failed: ${briefErr(err)}`),
+      );
   },
   5 * 60 * 1000,
 );
@@ -146,15 +183,28 @@ await safeStartup("refreshCwIdentifiers", refreshCwIdentifiers);
 setInterval(
   () => {
     return refreshCwIdentifiers().catch((err) =>
-      console.error("[interval] refreshCwIdentifiers failed", err),
+      console.error(`[interval] refreshCwIdentifiers failed: ${briefErr(err)}`),
     );
   },
   30 * 60 * 1000,
 );
 
+// Refresh CW members DB table every hour
+await safeStartup("refreshCwMembers", refreshCwMembers);
+setInterval(
+  () => {
+    return refreshCwMembers().catch((err) =>
+      console.error(`[interval] refreshCwMembers failed: ${briefErr(err)}`),
+    );
+  },
+  60 * 60 * 1000,
+);
+
 await safeStartup("syncSites", () => unifiSites.syncSites());
 setInterval(() => {
   return unifiSites
     .syncSites()
-    .catch((err) => console.error("[interval] syncSites failed", err));
+    .catch((err) =>
+      console.error(`[interval] syncSites failed: ${briefErr(err)}`),
+    );
 }, 60 * 1000);

src/managers/cwMembers.ts

@@ -0,0 +1,77 @@
+import { prisma } from "../constants";
+import { CwMemberController } from "../controllers/CwMemberController";
+import GenericError from "../Errors/GenericError";
+
+/**
+ * CW Members Manager
+ *
+ * Thin persistence layer wrapping Prisma calls for the CwMember model.
+ * Returns CwMemberController instances as domain objects.
+ */
+export const cwMembers = {
+  /**
+   * Fetch a single CW member by internal ID, CW member ID, or identifier.
+   */
+  fetch: async (idOrIdentifier: string): Promise<CwMemberController> => {
+    const isNumeric = /^\d+$/.test(idOrIdentifier);
+
+    const record = await prisma.cwMember.findFirst({
+      where: isNumeric
+        ? { cwMemberId: Number(idOrIdentifier) }
+        : {
+            OR: [{ id: idOrIdentifier }, { identifier: idOrIdentifier }],
+          },
+    });
+
+    if (!record) {
+      throw new GenericError({
+        status: 404,
+        name: "CwMemberNotFound",
+        message: `CW Member "${idOrIdentifier}" not found`,
+      });
+    }
+
+    return new CwMemberController(record);
+  },
+
+  /**
+   * Fetch all CW members with optional filtering.
+   */
+  fetchAll: async (opts?: {
+    includeInactive?: boolean;
+  }): Promise<CwMemberController[]> => {
+    const where = opts?.includeInactive ? {} : { inactiveFlag: false };
+
+    const records = await prisma.cwMember.findMany({
+      where,
+      orderBy: { lastName: "asc" },
+    });
+
+    return records.map((r) => new CwMemberController(r));
+  },
+
+  /**
+   * Count CW members.
+   */
+  count: async (opts?: { includeInactive?: boolean }): Promise<number> => {
+    const where = opts?.includeInactive ? {} : { inactiveFlag: false };
+    return prisma.cwMember.count({ where });
+  },
+
+  /**
+   * Update the API key for a CW member.
+   */
+  updateApiKey: async (
+    idOrIdentifier: string,
+    apiKey: string | null,
+  ): Promise<CwMemberController> => {
+    const member = await cwMembers.fetch(idOrIdentifier);
+
+    const updated = await prisma.cwMember.update({
+      where: { id: member.id },
+      data: { apiKey },
+    });
+
+    return new CwMemberController(updated);
+  },
+};

src/managers/generatedQuotes.ts

@@ -0,0 +1,188 @@
+import { prisma } from "../constants";
+import GenericError from "../Errors/GenericError";
+import { GeneratedQuoteController } from "../controllers/GeneratedQuoteController";
+
+const generatedQuoteInclude = {
+  opportunity: true,
+  createdBy: {
+    include: {
+      roles: true,
+    },
+  },
+} as const;
+
+export const generatedQuotes = {
+  async fetch(id: string): Promise<GeneratedQuoteController> {
+    const quote = await prisma.generatedQuotes.findFirst({
+      where: { id },
+      include: generatedQuoteInclude,
+    });
+
+    if (!quote) {
+      throw new GenericError({
+        message: "Generated quote not found",
+        name: "GeneratedQuoteNotFound",
+        cause: `No generated quote exists with ID '${id}'`,
+        status: 404,
+      });
+    }
+
+    return new GeneratedQuoteController(quote);
+  },
+
+  async fetchByOpportunity(
+    opportunityId: string,
+  ): Promise<GeneratedQuoteController[]> {
+    const rows = await prisma.generatedQuotes.findMany({
+      where: { opportunityId },
+      include: generatedQuoteInclude,
+      orderBy: { createdAt: "desc" },
+    });
+
+    return rows.map((row) => new GeneratedQuoteController(row));
+  },
+
+  async fetchByCreator(
+    createdById: string,
+  ): Promise<GeneratedQuoteController[]> {
+    const rows = await prisma.generatedQuotes.findMany({
+      where: { createdById },
+      include: generatedQuoteInclude,
+      orderBy: { createdAt: "desc" },
+    });
+
+    return rows.map((row) => new GeneratedQuoteController(row));
+  },
+
+  async fetchByHash(
+    quoteRegenHash: string,
+  ): Promise<GeneratedQuoteController | null> {
+    const quote = await prisma.generatedQuotes.findUnique({
+      where: { quoteRegenHash },
+      include: generatedQuoteInclude,
+    });
+
+    return quote ? new GeneratedQuoteController(quote) : null;
+  },
+
+  async create(data: {
+    id?: string;
+    quoteRegenData: unknown;
+    quoteRegenParams: unknown;
+    quoteRegenHash: string;
+    quoteFile: Buffer | Uint8Array;
+    quoteFileName: string;
+    opportunityId: string;
+    createdById: string;
+  }): Promise<GeneratedQuoteController> {
+    const opportunity = await prisma.opportunity.findFirst({
+      where: { id: data.opportunityId },
+      select: { id: true },
+    });
+
+    if (!opportunity) {
+      throw new GenericError({
+        message: "Opportunity not found",
+        name: "OpportunityNotFound",
+        cause: `No opportunity exists with ID '${data.opportunityId}'`,
+        status: 404,
+      });
+    }
+
+    const createdBy = await prisma.user.findFirst({
+      where: { id: data.createdById },
+      select: { id: true },
+    });
+
+    if (!createdBy) {
+      throw new GenericError({
+        message: "User not found",
+        name: "UserNotFound",
+        cause: `No user exists with ID '${data.createdById}'`,
+        status: 404,
+      });
+    }
+
+    const quote = await prisma.generatedQuotes.create({
+      data: {
+        ...(data.id ? { id: data.id } : {}),
+        quoteRegenData: data.quoteRegenData as any,
+        quoteRegenParams: data.quoteRegenParams as any,
+        quoteRegenHash: data.quoteRegenHash,
+        quoteFile: Buffer.from(data.quoteFile),
+        quoteFileName: data.quoteFileName,
+        opportunityId: data.opportunityId,
+        createdById: data.createdById,
+      },
+      include: generatedQuoteInclude,
+    });
+
+    return new GeneratedQuoteController(quote);
+  },
+
+  async delete(id: string): Promise<void> {
+    const existing = await prisma.generatedQuotes.findFirst({
+      where: { id },
+      select: { id: true },
+    });
+
+    if (!existing) {
+      throw new GenericError({
+        message: "Generated quote not found",
+        name: "GeneratedQuoteNotFound",
+        cause: `No generated quote exists with ID '${id}'`,
+        status: 404,
+      });
+    }
+
+    await prisma.generatedQuotes.delete({
+      where: { id },
+    });
+  },
+
+  async recordDownload(
+    id: string,
+    user: {
+      id: string;
+      name?: string | null;
+      email: string;
+      fetchAction: string;
+    },
+  ): Promise<GeneratedQuoteController> {
+    const existing = await prisma.generatedQuotes.findFirst({
+      where: { id },
+      select: { id: true, downloads: true },
+    });
+
+    if (!existing) {
+      throw new GenericError({
+        message: "Generated quote not found",
+        name: "GeneratedQuoteNotFound",
+        cause: `No generated quote exists with ID '${id}'`,
+        status: 404,
+      });
+    }
+
+    const currentDownloads = Array.isArray(existing.downloads)
+      ? (existing.downloads as unknown[])
+      : [];
+
+    const downloadRecord = {
+      downloadedAt: new Date().toISOString(),
+      fetchAction: user.fetchAction,
+      userId: user.id,
+      userName: user.name ?? null,
+      userEmail: user.email,
+    };
+
+    const updated = await prisma.generatedQuotes.update({
+      where: { id },
+      data: {
+        downloads: [...currentDownloads, downloadRecord] as any,
+      },
+      include: generatedQuoteInclude,
+    });
+
+    return new GeneratedQuoteController(updated);
+  },
+};

src/managers/opportunities.ts

@@ -6,12 +6,15 @@ import { OpportunityController } from "../controllers/OpportunityController";
 import GenericError from "../Errors/GenericError";
 import { activityCw } from "../modules/cw-utils/activities/activities";
 import { opportunityCw } from "../modules/cw-utils/opportunities/opportunities";
+import { CWOpportunityCreate } from "../modules/cw-utils/opportunities/opportunity.types";
 import { computeCacheTTL } from "../modules/algorithms/computeCacheTTL";
 import {
   getCachedActivities,
   getCachedCompanyCwData,
+  getCachedOppCwData,
   fetchAndCacheActivities,
   fetchAndCacheCompanyCwData,
+  fetchAndCacheOppCwData,
 } from "../modules/cache/opportunityCache";
 
 // ---------------------------------------------------------------------------
@@ -43,13 +46,18 @@ async function buildCompanyController(
   const strategy = opts?.strategy ?? "cache-then-cw";
   const ctrl = new CompanyController(company);
 
-  // ── cw-first: always fetch from CW ──────────────────────────────────
+  // ── cw-first: always fetch from CW (and cache the result) ──────────
   if (strategy === "cw-first") {
-    await ctrl.hydrateCwData();
+    const blob = opts?.ttlMs
-    if (ctrl.cw_Data && opts?.ttlMs) {
+      ? await fetchAndCacheCompanyCwData(
-      await fetchAndCacheCompanyCwData(company.cw_CompanyId, opts.ttlMs).catch(
+          company.cw_CompanyId,
-        () => {},
+          opts.ttlMs,
-      );
+        ).catch(() => null)
+      : null;
+    if (blob) {
+      ctrl.cw_Data = blob;
+    } else {
+      await ctrl.hydrateCwData();
     }
     return ctrl;
   }
@@ -64,14 +72,16 @@ async function buildCompanyController(
   // cache-only stops here — return the bare DB-backed controller
   if (strategy === "cache-only") return ctrl;
 
-  // cache-then-cw: cache miss — fall through to CW
+  // cache-then-cw: cache miss — fetch from CW once and cache in one pass
-  await ctrl.hydrateCwData();
+  if (opts?.ttlMs) {
-  if (ctrl.cw_Data && opts?.ttlMs) {
+    const blob = await fetchAndCacheCompanyCwData(
-    await fetchAndCacheCompanyCwData(company.cw_CompanyId, opts.ttlMs).catch(
+      company.cw_CompanyId,
-      () => {},
+      opts.ttlMs,
-    );
+    ).catch(() => null);
+    if (blob) ctrl.cw_Data = blob;
+  } else {
+    await ctrl.hydrateCwData();
   }
-
   return ctrl;
 }
 
@@ -93,15 +103,11 @@ async function buildActivities(
 ): Promise<ActivityController[]> {
   const strategy = opts?.strategy ?? "cache-then-cw";
 
-  // ── cw-first: always fetch from CW ──────────────────────────────────
+  // ── cw-first: always fetch from CW (and cache the result) ──────────
   if (strategy === "cw-first") {
-    const collection = await activityCw.fetchByOpportunity(cwOpportunityId);
+    const arr = opts?.ttlMs
-    const arr = collection.map((item) => item);
+      ? await fetchAndCacheActivities(cwOpportunityId, opts.ttlMs)
-    if (opts?.ttlMs) {
+      : await activityCw.fetchByOpportunityDirect(cwOpportunityId);
-      await fetchAndCacheActivities(cwOpportunityId, opts.ttlMs).catch(
-        () => {},
-      );
-    }
     return arr.map((item) => new ActivityController(item));
   }
 
@@ -114,16 +120,95 @@ async function buildActivities(
   // cache-only stops here — return empty (background job will fill it)
   if (strategy === "cache-only") return [];
 
-  // cache-then-cw: cache miss — fall through to CW
+  // cache-then-cw: cache miss — fetch once and cache in one pass
-  const collection = await activityCw.fetchByOpportunity(cwOpportunityId);
+  const arr = opts?.ttlMs
-  const arr = collection.map((item) => item);
+    ? await fetchAndCacheActivities(cwOpportunityId, opts.ttlMs)
-  if (opts?.ttlMs) {
+    : await activityCw.fetchByOpportunityDirect(cwOpportunityId);
-    await fetchAndCacheActivities(cwOpportunityId, opts.ttlMs).catch(() => {});
-  }
   return arr.map((item) => new ActivityController(item));
 }
 
 export const opportunities = {
+  /**
+   * Create Opportunity
+   *
+   * Creates a new opportunity in ConnectWise, then stores the resulting
+   * record in the local database and returns an OpportunityController.
+   *
+   * @param data — Fields required by the ConnectWise `POST /sales/opportunities` endpoint
+   * @returns {Promise<OpportunityController>}
+   */
+  async createItem(data: CWOpportunityCreate): Promise<OpportunityController> {
+    const cwData = await opportunityCw.create(data);
+    const mapped = OpportunityController.mapCwToDb(cwData);
+
+    // Resolve optional local company relation
+    const companyId = cwData.company?.id
+      ? ((
+          await prisma.company.findFirst({
+            where: { cw_CompanyId: cwData.company.id },
+            select: { id: true },
+          })
+        )?.id ?? null)
+      : null;
+
+    const record = await prisma.opportunity.create({
+      data: {
+        cwOpportunityId: cwData.id,
+        ...mapped,
+        companyId,
+      },
+      include: { company: true },
+    });
+
+    return new OpportunityController(record, {
+      company: record.company
+        ? new CompanyController(record.company)
+        : undefined,
+    });
+  },
+
+  /**
+   * Fetch Record (lightweight)
+   *
+   * Returns an OpportunityController backed only by the **database record**.
+   * No ConnectWise API calls, no Redis lookups, no activity/company hydration.
+   *
+   * Use this when you only need the controller instance to call a sub-resource
+   * method (e.g. `fetchNotes()`, `fetchContacts()`, `fetchProducts()`,
+   * `fetchSite()`).
+   *
+   * @param identifier - Internal ID (string) or CW opportunity ID (number)
+   * @returns {Promise<OpportunityController>}
+   */
+  async fetchRecord(
+    identifier: string | number,
+  ): Promise<OpportunityController> {
+    const isNumeric =
+      typeof identifier === "number" || /^\d+$/.test(String(identifier));
+
+    const record = await prisma.opportunity.findFirst({
+      where: isNumeric
+        ? { cwOpportunityId: Number(identifier) }
+        : { id: identifier as string },
+      include: { company: true },
+    });
+
+    if (!record) {
+      throw new GenericError({
+        message: "Opportunity not found",
+        name: "OpportunityNotFound",
+        cause: `No opportunity exists with identifier '${identifier}'`,
+        status: 404,
+      });
+    }
+
+    return new OpportunityController(record, {
+      company: record.company
+        ? new CompanyController(record.company)
+        : undefined,
+    });
+  },
+
   /**
    * Fetch Opportunity
    *
@@ -132,11 +217,12 @@ export const opportunities = {
    *
    * **Data-source strategy:**
    * - `fresh: true` → `"cw-first"` — always fetches from CW, updates DB, caches result.
-   * - `fresh: false` (default) → `"cache-then-cw"` — tries Redis first, falls back to CW on miss.
+   * - `fresh: false` (default) → `"cache-then-cw"` — tries Redis cache for the
+   *   CW opportunity response first, falls back to CW on miss.
    *
-   * Individual fetches always contact CW to update the DB record with
+   * The CW opportunity response is cached in Redis with the same TTL as
-   * the latest data from ConnectWise, regardless of the cache strategy
+   * activities/company. The background refresh keeps this warm so most
-   * for activities/company hydration.
+   * detail-view loads skip the CW roundtrip entirely.
    *
    * @param identifier - The internal ID (string) or CW opportunity ID (number)
    * @param opts - Optional flags
@@ -153,12 +239,12 @@ export const opportunities = {
     const isNumeric =
       typeof identifier === "number" || /^\d+$/.test(String(identifier));
 
-    // Look up the existing DB record to get the cwOpportunityId
+    // Look up the existing DB record (full, with company)
     const existing = await prisma.opportunity.findFirst({
       where: isNumeric
         ? { cwOpportunityId: Number(identifier) }
         : { id: identifier as string },
-      select: { id: true, cwOpportunityId: true },
+      include: { company: true },
     });
 
     if (!existing) {
@@ -170,46 +256,75 @@ export const opportunities = {
       });
     }
 
-    // Fetch fresh data from ConnectWise
+    // Compute TTL from the current DB state (used for cache and hydration)
-    const cwData = await opportunityCw.fetch(existing.cwOpportunityId);
-
-    // Map and update the DB record
-    const mapped = OpportunityController.mapCwToDb(cwData);
-
-    // Resolve internal company link
-    const companyId = cwData.company?.id
-      ? ((
-          await prisma.company.findFirst({
-            where: { cw_CompanyId: cwData.company.id },
-            select: { id: true },
-          })
-        )?.id ?? null)
-      : null;
-
-    const updated = await prisma.opportunity.update({
-      where: { id: existing.id },
-      data: { ...mapped, companyId },
-      include: { company: true },
-    });
-
     const ttlMs =
       computeCacheTTL({
-        closedFlag: updated.closedFlag,
+        closedFlag: existing.closedFlag,
-        closedDate: updated.closedDate,
+        closedDate: existing.closedDate,
-        expectedCloseDate: updated.expectedCloseDate,
+        expectedCloseDate: existing.expectedCloseDate,
-        lastUpdated: updated.cwLastUpdated,
+        lastUpdated: existing.cwLastUpdated,
       }) ?? undefined;
 
-    const activities = await buildActivities(updated.cwOpportunityId, {
+    // ── Resolve CW opportunity data (cache-aware) ──────────────────────
-      strategy,
+    let cwData: any;
-      ttlMs,
+    let record = existing; // default: use the existing DB record as-is
-    });
 
-    return new OpportunityController(updated, {
+    if (!opts?.fresh) {
-      company: updated.company
+      // Try the Redis cache first
-        ? await buildCompanyController(updated.company, { strategy, ttlMs })
+      cwData = await getCachedOppCwData(existing.cwOpportunityId);
-        : undefined,
+    }
-      customFields: cwData.customFields ?? [],
+
+    // ── Parallel block: CW opp fetch + activities + company ────────────
+    // Activities and company hydration only need existing.cwOpportunityId
+    // and existing.company — both available from the initial DB lookup —
+    // so they can run concurrently with the CW opp fetch + DB update.
+
+    const cwOppPromise = (async () => {
+      if (cwData) return; // cache hit — nothing to do
+
+      cwData = ttlMs
+        ? await fetchAndCacheOppCwData(existing.cwOpportunityId, ttlMs)
+        : await opportunityCw.fetch(existing.cwOpportunityId);
+
+      if (!cwData) {
+        throw new GenericError({
+          message: "Opportunity not found in ConnectWise",
+          name: "OpportunityNotFound",
+          cause: `CW returned 404 for opportunity ${existing.cwOpportunityId}`,
+          status: 404,
+        });
+      }
+
+      // Map and update the DB record (only on cache miss/fresh)
+      const mapped = OpportunityController.mapCwToDb(cwData);
+      const companyId = cwData.company?.id
+        ? ((
+            await prisma.company.findFirst({
+              where: { cw_CompanyId: cwData.company.id },
+              select: { id: true },
+            })
+          )?.id ?? null)
+        : null;
+
+      record = await prisma.opportunity.update({
+        where: { id: existing.id },
+        data: { ...mapped, companyId },
+        include: { company: true },
+      });
+    })();
+
+    // Hydrate activities and company in parallel with CW opp fetch
+    const [, activities, company] = await Promise.all([
+      cwOppPromise,
+      buildActivities(existing.cwOpportunityId, { strategy, ttlMs }),
+      existing.company
+        ? buildCompanyController(existing.company, { strategy, ttlMs })
+        : Promise.resolve(undefined),
+    ]);
+
+    return new OpportunityController(record, {
+      company,
+      customFields: cwData?.customFields ?? [],
       activities,
     });
   },
@@ -302,7 +417,7 @@ export const opportunities = {
       include: { company: true },
       skip,
       take: rpp,
-      orderBy: { expectedCloseDate: "asc" },
+      orderBy: { createdAt: "desc" },
     });
 
     return Promise.all(

src/managers/procurement.ts

@@ -2,9 +2,11 @@ import { prisma } from "../constants";
 import { CatalogItemController } from "../controllers/CatalogItemController";
 import GenericError from "../Errors/GenericError";
 import {
+  CATEGORY_TREE,
   getSubcategoriesForCategory,
   getSubcategoriesForGroup,
   ECOSYSTEM_TREE,
+  isCategoryGroup,
 } from "../modules/catalog-categories/catalogCategories";
 
 /**
@@ -15,6 +17,61 @@ const catalogItemInclude = {
   linkedItems: true,
 } as const;
 
+const LABOR_STYLE_CANDIDATES = {
+  field: ["LABOR & INSTALLATION - FIELD", "LABOR - FIELD", "LABOR FIELD"],
+  tech: ["LABOR & INSTALLATION - TECH", "LABOR - TECH", "LABOR TECH"],
+} as const;
+
+async function findCatalogByExactCandidates(
+  candidates: readonly string[],
+): Promise<CatalogItemController | null> {
+  for (const candidate of candidates) {
+    const item = await prisma.catalogItem.findFirst({
+      where: {
+        inactive: false,
+        OR: [
+          { identifier: { equals: candidate, mode: "insensitive" } },
+          { name: { equals: candidate, mode: "insensitive" } },
+        ],
+      },
+      include: catalogItemInclude,
+    });
+
+    if (item) return new CatalogItemController(item);
+  }
+
+  return null;
+}
+
+async function findCatalogByLaborStyle(
+  style: "field" | "tech",
+): Promise<CatalogItemController | null> {
+  const fallback = await prisma.catalogItem.findFirst({
+    where: {
+      inactive: false,
+      AND: [
+        {
+          OR: [
+            { identifier: { contains: "labor", mode: "insensitive" } },
+            { name: { contains: "labor", mode: "insensitive" } },
+          ],
+        },
+        {
+          OR: [
+            { identifier: { contains: style, mode: "insensitive" } },
+            { name: { contains: style, mode: "insensitive" } },
+          ],
+        },
+      ],
+    },
+    include: catalogItemInclude,
+    orderBy: { name: "asc" },
+  });
+
+  if (!fallback) return null;
+  return new CatalogItemController(fallback);
+}
+
 /**
  * Filter options for catalog item queries.
  */
@@ -36,22 +93,82 @@ export interface CatalogFilterOpts {
 function buildFilterWhere(opts: CatalogFilterOpts = {}) {
   const conditions: Record<string, unknown>[] = [];
 
+  const parseNumericId = (value?: string): number | null => {
+    if (!value) return null;
+    if (!/^\d+$/.test(value)) return null;
+    return Number(value);
+  };
+
+  const resolveCategoryNameById = (cwId: number): string | null => {
+    return CATEGORY_TREE.find((c) => c.cwId === cwId)?.name ?? null;
+  };
+
+  const resolveSubcategoryNameById = (cwId: number): string | null => {
+    for (const category of CATEGORY_TREE) {
+      for (const entry of category.entries) {
+        if (isCategoryGroup(entry)) {
+          const child = entry.children.find((c) => c.cwId === cwId);
+          if (child) return child.name;
+          continue;
+        }
+
+        if (entry.cwId === cwId) return entry.name;
+      }
+    }
+    return null;
+  };
+
+  const categoryId = parseNumericId(opts.category);
+  const subcategoryId = parseNumericId(opts.subcategory);
+  const resolvedCategoryName = categoryId
+    ? resolveCategoryNameById(categoryId)
+    : opts.category;
+
   if (!opts.includeInactive) {
     conditions.push({ inactive: false });
   }
 
   if (opts.category) {
-    conditions.push({ category: opts.category });
+    if (categoryId) {
+      const categoryOr: Record<string, unknown>[] = [
+        { categoryCwId: categoryId },
+      ];
+      if (resolvedCategoryName) {
+        categoryOr.push({ category: resolvedCategoryName });
+      }
+      conditions.push({ OR: categoryOr });
+    } else {
+      conditions.push({ category: opts.category });
+    }
   }
 
   if (opts.subcategory) {
-    conditions.push({ subcategory: opts.subcategory });
+    if (subcategoryId) {
+      const resolvedSubcategoryName = resolveSubcategoryNameById(subcategoryId);
+      const subcategoryOr: Record<string, unknown>[] = [
+        { subcategoryCwId: subcategoryId },
+      ];
+      if (resolvedSubcategoryName) {
+        subcategoryOr.push({ subcategory: resolvedSubcategoryName });
+      }
+      conditions.push({ OR: subcategoryOr });
+    } else {
+      conditions.push({ subcategory: opts.subcategory });
+    }
   }
 
   if (opts.group && opts.category) {
-    const subcats = getSubcategoriesForGroup(opts.category, opts.group);
+    if (!resolvedCategoryName) {
-    if (subcats.length > 0) {
+      conditions.push({ category: "__unknown_category__" });
-      conditions.push({ subcategory: { in: subcats } });
+    }
+    if (resolvedCategoryName) {
+      const subcats = getSubcategoriesForGroup(
+        resolvedCategoryName,
+        opts.group,
+      );
+      if (subcats.length > 0) {
+        conditions.push({ subcategory: { in: subcats } });
+      }
     }
   } else if (opts.group && !opts.category) {
     // Try to find the group in any category
@@ -142,6 +259,36 @@ export const procurement = {
     return new CatalogItemController(item);
   },
 
+  /**
+   * Fetch Labor Catalog Items
+   *
+   * Resolves canonical Field and Tech labor products from the local catalog.
+   * Prefers exact identifier/name matches, then falls back to keyword matching.
+   */
+  async fetchLaborCatalogItems(): Promise<{
+    field: CatalogItemController;
+    tech: CatalogItemController;
+  }> {
+    const fieldItem =
+      (await findCatalogByExactCandidates(LABOR_STYLE_CANDIDATES.field)) ??
+      (await findCatalogByLaborStyle("field"));
+    const techItem =
+      (await findCatalogByExactCandidates(LABOR_STYLE_CANDIDATES.tech)) ??
+      (await findCatalogByLaborStyle("tech"));
+
+    if (!fieldItem || !techItem) {
+      throw new GenericError({
+        message: "Labor catalog products are not configured",
+        name: "LaborCatalogProductsNotFound",
+        cause:
+          "Expected active FIELD and TECH labor catalog items in the local catalog",
+        status: 500,
+      });
+    }
+
+    return { field: fieldItem, tech: techItem };
+  },
+
   /**
    * Fetch All Catalog Items (Paginated)
    *

src/modules/algorithms/computeCacheTTL.ts

@@ -16,8 +16,8 @@
  * | # | Condition                                                        | TTL (ms) | TTL (human) | Rationale                                                          |
  * |---|------------------------------------------------------------------|----------|-------------|--------------------------------------------------------------------|
  * | 1 | `closedFlag` is `true`                                           | `null`   | Do not cache| Closed records are rarely accessed; caching wastes memory.         |
- * | 2 | `expectedCloseDate` OR `lastUpdated` is within the last **5 days**| 30 000   | 30 seconds  | High-activity window — data changes frequently and must stay fresh.|
+ * | 2 | `expectedCloseDate` OR `lastUpdated` is within the last **5 days**| 60 000   | 60 seconds  | High-activity window — data changes frequently and must stay fresh.|
- * | 3 | `expectedCloseDate` OR `lastUpdated` is within the last **14 days**| 60 000  | 60 seconds  | Moderate activity — still relevant, but changes less often.        |
+ * | 3 | `expectedCloseDate` OR `lastUpdated` is within the last **14 days**| 90 000  | 90 seconds  | Moderate activity — still relevant, but changes less often.        |
  * | 4 | Everything else (older than 14 days)                             | 900 000  | 15 minutes  | Low activity — safe to serve from cache for longer.                |
  *
  * ## Evaluation order
@@ -62,11 +62,13 @@
 // Constants
 // ---------------------------------------------------------------------------
 
-/** 30 seconds – TTL for high-activity records (within 5 days). */
+/** 60 seconds – TTL for high-activity records (within 5 days).
-export const TTL_HIGH_ACTIVITY = 30_000;
+ *  Must exceed the 30-second background refresh interval so the cache
+ *  stays warm between cycles. */
+export const TTL_HIGH_ACTIVITY = 60_000;
 
-/** 60 seconds – TTL for moderate-activity records (within 14 days). */
+/** 90 seconds – TTL for moderate-activity records (within 14 days). */
-export const TTL_MODERATE_ACTIVITY = 60_000;
+export const TTL_MODERATE_ACTIVITY = 90_000;
 
 /** 15 minutes – TTL for low-activity / stale records. */
 export const TTL_LOW_ACTIVITY = 900_000;

src/modules/algorithms/computeProductsCacheTTL.ts

@@ -0,0 +1,116 @@
+/**
+ * @module computeProductsCacheTTL
+ *
+ * Adaptive Cache TTL for Opportunity Products
+ * ============================================
+ *
+ * Determines how long products (forecast items) should be cached in
+ * Redis before being re-fetched from ConnectWise.
+ *
+ * Products have unique caching rules compared to notes or contacts
+ * because they are typically finalised before a deal closes and do not
+ * change once the opportunity reaches a terminal status.
+ *
+ * ## Spec
+ *
+ * | # | Condition                                                                    | TTL (ms)   | TTL (human) | Rationale                                                                             |
+ * |---|------------------------------------------------------------------------------|------------|-------------|---------------------------------------------------------------------------------------|
+ * | 1 | Status is **Won**, **Lost**, **Pending Won**, or **Pending Lost**            | `null`     | No cache    | Products on terminal / near-terminal opps are static; no need to keep them warm.      |
+ * | 2 | Opportunity is **not cacheable** (main cache TTL is `null`)                  | `null`     | No cache    | If the opp itself is evicted, sub-resources follow suit.                              |
+ * | 3 | `lastUpdated` is within the last **3 days**                                  | 15 000     | 15 seconds  | Actively-worked deals — products are being edited and need near-real-time freshness.  |
+ * | 4 | Everything else                                                              | 1 200 000  | 20 minutes  | Lazy on-demand cache: fetched when requested, expires after 20 min without refresh.   |
+ *
+ * ## Evaluation order
+ *
+ * Rules are evaluated top-to-bottom; the first matching rule wins.
+ *
+ * ## Inputs
+ *
+ * Extends {@link CacheTTLInput} from `computeCacheTTL` with an
+ * additional `statusCwId` field used to identify terminal statuses.
+ *
+ * ## Output
+ *
+ * Returns `number | null`:
+ * - Positive integer = TTL in **milliseconds**.
+ * - `null` = do **not** cache.
+ */
+
+import type { CacheTTLInput } from "./computeCacheTTL";
+import { computeCacheTTL } from "./computeCacheTTL";
+import { QUOTE_STATUSES } from "../../types/QuoteStatuses";
+
+// ---------------------------------------------------------------------------
+// Constants
+// ---------------------------------------------------------------------------
+
+/** 45 seconds — TTL for hot products (opportunity updated within 3 days).
+ *  Must exceed the 30-second background refresh interval so the cache
+ *  stays warm between cycles. */
+export const PRODUCTS_TTL_HOT = 45_000;
+
+/** 20 minutes — TTL for on-demand product cache (lazy fallback). */
+export const PRODUCTS_TTL_LAZY = 1_200_000;
+
+/** 3 days in milliseconds. */
+const THREE_DAYS_MS = 3 * 24 * 60 * 60 * 1000;
+
+/**
+ * Set of all CW status IDs that map to a Won or Lost canonical status.
+ *
+ * Built at module load from {@link QUOTE_STATUSES} so it stays in sync
+ * with any future status additions.
+ */
+export const WON_LOST_STATUS_IDS: ReadonlySet<number> = new Set(
+  QUOTE_STATUSES.filter((s) => s.wonFlag || s.lostFlag).flatMap((s) => [
+    s.id,
+    ...s.optimaEquivalency,
+  ]),
+);
+
+// ---------------------------------------------------------------------------
+// Input type
+// ---------------------------------------------------------------------------
+
+export interface ProductsCacheTTLInput extends CacheTTLInput {
+  /** The CW status ID of the opportunity. */
+  statusCwId: number | null;
+}
+
+// ---------------------------------------------------------------------------
+// Algorithm
+// ---------------------------------------------------------------------------
+
+/**
+ * Compute the cache TTL for an opportunity's products.
+ *
+ * @param input - The opportunity's activity signals plus status ID.
+ * @returns TTL in milliseconds, or `null` if products should not be cached.
+ */
+export function computeProductsCacheTTL(
+  input: ProductsCacheTTLInput,
+): number | null {
+  const { statusCwId, lastUpdated, now = new Date() } = input;
+
+  // Rule 1 — Terminal statuses: Won / Lost / Pending Won / Pending Lost
+  if (statusCwId !== null && WON_LOST_STATUS_IDS.has(statusCwId)) {
+    return null;
+  }
+
+  // Rule 2 — If the opportunity itself is not cacheable, skip products too
+  const mainTTL = computeCacheTTL(input);
+  if (mainTTL === null) {
+    return null;
+  }
+
+  // Rule 3 — Hot: updated within the last 3 days
+  if (lastUpdated) {
+    const diff = Math.abs(now.getTime() - lastUpdated.getTime());
+    if (diff <= THREE_DAYS_MS) {
+      return PRODUCTS_TTL_HOT;
+    }
+  }
+
+  // Rule 4 — Lazy fallback
+  return PRODUCTS_TTL_LAZY;
+}

src/modules/algorithms/computeSubResourceCacheTTL.ts

@@ -0,0 +1,118 @@
+/**
+ * @module computeSubResourceCacheTTL
+ *
+ * Adaptive Cache TTL for Opportunity Sub-Resources
+ * =================================================
+ *
+ * Determines how long cached sub-resource data (notes, contacts) should
+ * live before being re-fetched from ConnectWise.
+ *
+ * Sub-resources change less frequently than the opportunity record itself
+ * or its activity feed, so TTLs are longer than the primary cache. The
+ * same activity-signal heuristics are used (expected close date, last
+ * updated, closed status) but with relaxed durations.
+ *
+ * ## Spec
+ *
+ * | # | Condition                                                         | TTL (ms) | TTL (human) | Rationale                                                          |
+ * |---|-------------------------------------------------------------------|----------|-------------|--------------------------------------------------------------------|
+ * | 1 | `closedFlag` is `true` AND closed > 30 days ago                   | `null`   | Do not cache| Old closed records are rarely accessed.                            |
+ * | 1b| `closedFlag` is `true` AND closed within 30 days                  | 300 000  | 5 minutes   | Recently-closed records may still be viewed occasionally.          |
+ * | 2 | `expectedCloseDate` OR `lastUpdated` within **5 days**            | 60 000   | 60 seconds  | Active deals — contacts/notes may still change.                    |
+ * | 3 | `expectedCloseDate` OR `lastUpdated` within **14 days**           | 120 000  | 2 minutes   | Moderate activity — less likely to change.                         |
+ * | 4 | Everything else (older than 14 days)                              | 300 000  | 5 minutes   | Low activity — safe to cache longer.                               |
+ *
+ * ## Evaluation order
+ *
+ * Rules are evaluated top-to-bottom; the first matching rule wins.
+ *
+ * ## Inputs
+ *
+ * Uses the same {@link CacheTTLInput} interface as `computeCacheTTL`.
+ *
+ * ## Output
+ *
+ * Returns `number | null`:
+ * - Positive integer = TTL in **milliseconds**.
+ * - `null` = do **not** cache.
+ */
+
+import type { CacheTTLInput } from "./computeCacheTTL";
+
+// ---------------------------------------------------------------------------
+// Constants
+// ---------------------------------------------------------------------------
+
+/** 60 seconds — TTL for high-activity sub-resources (within 5 days). */
+export const SUB_TTL_HIGH_ACTIVITY = 60_000;
+
+/** 2 minutes — TTL for moderate-activity sub-resources (within 14 days). */
+export const SUB_TTL_MODERATE_ACTIVITY = 120_000;
+
+/** 5 minutes — TTL for low-activity / stale sub-resources. */
+export const SUB_TTL_LOW_ACTIVITY = 300_000;
+
+/** 30 days in milliseconds. */
+const THIRTY_DAYS_MS = 30 * 24 * 60 * 60 * 1000;
+
+/** 5 days in milliseconds. */
+const FIVE_DAYS_MS = 5 * 24 * 60 * 60 * 1000;
+
+/** 14 days in milliseconds. */
+const FOURTEEN_DAYS_MS = 14 * 24 * 60 * 60 * 1000;
+
+// ---------------------------------------------------------------------------
+// Algorithm
+// ---------------------------------------------------------------------------
+
+/**
+ * Compute the cache TTL for an opportunity sub-resource (notes, contacts).
+ *
+ * @param input - The opportunity's activity signals. See {@link CacheTTLInput}.
+ * @returns The TTL in milliseconds, or `null` if the data should not be cached.
+ */
+export function computeSubResourceCacheTTL(
+  input: CacheTTLInput,
+): number | null {
+  const {
+    closedFlag,
+    closedDate,
+    expectedCloseDate,
+    lastUpdated,
+    now = new Date(),
+  } = input;
+
+  const nowMs = now.getTime();
+
+  const isWithinWindow = (date: Date | null, windowMs: number): boolean => {
+    if (!date) return false;
+    return Math.abs(nowMs - date.getTime()) <= windowMs;
+  };
+
+  // Rule 1 — Closed records
+  if (closedFlag) {
+    if (isWithinWindow(closedDate, THIRTY_DAYS_MS)) {
+      return SUB_TTL_LOW_ACTIVITY;
+    }
+    return null;
+  }
+
+  // Rule 2 — High activity (5 days)
+  if (
+    isWithinWindow(expectedCloseDate, FIVE_DAYS_MS) ||
+    isWithinWindow(lastUpdated, FIVE_DAYS_MS)
+  ) {
+    return SUB_TTL_HIGH_ACTIVITY;
+  }
+
+  // Rule 3 — Moderate activity (14 days)
+  if (
+    isWithinWindow(expectedCloseDate, FOURTEEN_DAYS_MS) ||
+    isWithinWindow(lastUpdated, FOURTEEN_DAYS_MS)
+  ) {
+    return SUB_TTL_MODERATE_ACTIVITY;
+  }
+
+  // Rule 4 — Low activity / stale
+  return SUB_TTL_LOW_ACTIVITY;
+}

src/modules/cache/opportunityCache.ts

@@ -13,6 +13,10 @@
  *   `CWActivity[]` array fetched from `activityCw.fetchByOpportunity()`.
  * - **Company CW data** (`opp:company-cw:{cw_CompanyId}`) — the hydrated
  *   company / contacts blob set by `CompanyController.hydrateCwData()`.
+ * - **Notes** (`opp:notes:{cwOpportunityId}`) — raw CW notes array.
+ * - **Contacts** (`opp:contacts:{cwOpportunityId}`) — raw CW contacts array.
+ * - **Products** (`opp:products:{cwOpportunityId}`) — raw CW forecast +
+ *   procurement products blob.
  *
  * TTLs are computed dynamically via {@link computeCacheTTL} so hot
  * opportunities refresh every 30 s while stale ones live for 15 min.
@@ -28,8 +32,16 @@
 import { prisma, redis } from "../../constants";
 import { activityCw } from "../cw-utils/activities/activities";
 import { computeCacheTTL } from "../algorithms/computeCacheTTL";
+import { computeSubResourceCacheTTL } from "../algorithms/computeSubResourceCacheTTL";
+import {
+  computeProductsCacheTTL,
+  PRODUCTS_TTL_HOT,
+} from "../algorithms/computeProductsCacheTTL";
 import { connectWiseApi } from "../../constants";
 import { fetchCwCompanyById } from "../cw-utils/fetchCompany";
+import { fetchCompanySite } from "../cw-utils/sites/companySites";
+import { opportunityCw } from "../cw-utils/opportunities/opportunities";
+import { withCwRetry } from "../cw-utils/withCwRetry";
 import { events } from "../globalEvents";
 
 // ---------------------------------------------------------------------------
@@ -38,6 +50,11 @@ import { events } from "../globalEvents";
 
 const ACTIVITY_PREFIX = "opp:activities:";
 const COMPANY_CW_PREFIX = "opp:company-cw:";
+const NOTES_PREFIX = "opp:notes:";
+const CONTACTS_PREFIX = "opp:contacts:";
+const PRODUCTS_PREFIX = "opp:products:";
+const SITE_PREFIX = "opp:site:";
+const OPP_CW_PREFIX = "opp:cw-data:";
 
 /** Redis key for cached activities by CW opportunity ID. */
 export const activityCacheKey = (cwOppId: number) =>
@@ -47,6 +64,25 @@ export const activityCacheKey = (cwOppId: number) =>
 export const companyCwCacheKey = (cwCompanyId: number) =>
   `${COMPANY_CW_PREFIX}${cwCompanyId}`;
 
+/** Redis key for cached opportunity notes by CW opportunity ID. */
+export const notesCacheKey = (cwOppId: number) => `${NOTES_PREFIX}${cwOppId}`;
+
+/** Redis key for cached opportunity contacts by CW opportunity ID. */
+export const contactsCacheKey = (cwOppId: number) =>
+  `${CONTACTS_PREFIX}${cwOppId}`;
+
+/** Redis key for cached opportunity products by CW opportunity ID. */
+export const productsCacheKey = (cwOppId: number) =>
+  `${PRODUCTS_PREFIX}${cwOppId}`;
+
+/** Redis key for cached company site by CW company ID + site ID. */
+export const siteCacheKey = (cwCompanyId: number, cwSiteId: number) =>
+  `${SITE_PREFIX}${cwCompanyId}:${cwSiteId}`;
+
+/** Redis key for cached CW opportunity response by CW opportunity ID. */
+export const oppCwDataCacheKey = (cwOppId: number) =>
+  `${OPP_CW_PREFIX}${cwOppId}`;
+
 // ---------------------------------------------------------------------------
 // Read helpers
 // ---------------------------------------------------------------------------
@@ -85,6 +121,147 @@ export async function getCachedCompanyCwData(
   }
 }
 
+/**
+ * Retrieve cached opportunity notes (raw CW data).
+ *
+ * @returns The parsed raw CW notes array or `null` on cache miss.
+ */
+export async function getCachedNotes(
+  cwOpportunityId: number,
+): Promise<any[] | null> {
+  const raw = await redis.get(notesCacheKey(cwOpportunityId));
+  if (!raw) return null;
+  try {
+    return JSON.parse(raw);
+  } catch {
+    return null;
+  }
+}
+
+/**
+ * Retrieve cached opportunity contacts (raw CW data).
+ *
+ * @returns The parsed raw CW contacts array or `null` on cache miss.
+ */
+export async function getCachedContacts(
+  cwOpportunityId: number,
+): Promise<any[] | null> {
+  const raw = await redis.get(contactsCacheKey(cwOpportunityId));
+  if (!raw) return null;
+  try {
+    return JSON.parse(raw);
+  } catch {
+    return null;
+  }
+}
+
+/**
+ * Retrieve cached opportunity products (raw CW forecast + procurement blob).
+ *
+ * @returns `{ forecast, procProducts }` or `null` on cache miss.
+ */
+export async function getCachedProducts(
+  cwOpportunityId: number,
+): Promise<{ forecast: any; procProducts: any[] } | null> {
+  const raw = await redis.get(productsCacheKey(cwOpportunityId));
+  if (!raw) return null;
+  try {
+    return JSON.parse(raw);
+  } catch {
+    return null;
+  }
+}
+
+/**
+ * Retrieve cached CW site data for a company/site pair.
+ *
+ * @returns Parsed site data or `null` on cache miss.
+ */
+export async function getCachedSite(
+  cwCompanyId: number,
+  cwSiteId: number,
+): Promise<any | null> {
+  const raw = await redis.get(siteCacheKey(cwCompanyId, cwSiteId));
+  if (!raw) return null;
+  try {
+    return JSON.parse(raw);
+  } catch {
+    return null;
+  }
+}
+
+/**
+ * Retrieve cached CW opportunity response data.
+ *
+ * @returns Parsed CW opportunity object or `null` on cache miss.
+ */
+export async function getCachedOppCwData(
+  cwOpportunityId: number,
+): Promise<any | null> {
+  const raw = await redis.get(oppCwDataCacheKey(cwOpportunityId));
+  if (!raw) return null;
+  try {
+    return JSON.parse(raw);
+  } catch {
+    return null;
+  }
+}
+
+// ---------------------------------------------------------------------------
+// Helpers
+// ---------------------------------------------------------------------------
+
+/** Check whether an error is an Axios 404 (resource not found in CW). */
+function isNotFoundError(err: unknown): boolean {
+  if (typeof err !== "object" || err === null) return false;
+  const e = err as Record<string, any>;
+  return e.isAxiosError === true && e.response?.status === 404;
+}
+
+/**
+ * Check whether an error is a transient network / timeout error.
+ *
+ * These are safe to swallow in background refresh tasks — CW will be
+ * retried on the next refresh cycle. Logs a concise one-line warning
+ * instead of dumping the full Axios error object.
+ */
+function isTransientError(err: unknown): boolean {
+  if (typeof err !== "object" || err === null) return false;
+  const e = err as Record<string, any>;
+  if (!e.isAxiosError) return false;
+  const code = e.code as string | undefined;
+  return (
+    code === "ECONNABORTED" ||
+    code === "ECONNREFUSED" ||
+    code === "ECONNRESET" ||
+    code === "ETIMEDOUT" ||
+    code === "ERR_NETWORK" ||
+    code === "ENETUNREACH" ||
+    code === "ERR_BAD_RESPONSE"
+  );
+}
+
+/** Build a concise error description for logging (avoids dumping entire Axios objects). */
+function describeError(err: unknown): string {
+  if (typeof err !== "object" || err === null) return String(err);
+  const e = err as Record<string, any>;
+  if (e.isAxiosError) {
+    const method = (e.config?.method ?? "?").toUpperCase();
+    const url = e.config?.url ?? "unknown";
+    const code = e.code ?? "";
+    const status = e.response?.status ?? "";
+    return `${method} ${url} → ${code || `HTTP ${status}`} (${e.message})`;
+  }
+  return e.message ?? String(err);
+}
+
+/**
+ * When true, transient-error warnings inside fetchAndCache* are suppressed.
+ * Used during background refresh to avoid flooding the terminal — the
+ * refresh function prints a single summary line instead.
+ */
+let _suppressTransientWarnings = false;
+
 // ---------------------------------------------------------------------------
 // Write helpers
 // ---------------------------------------------------------------------------
@@ -92,21 +269,35 @@ export async function getCachedCompanyCwData(
 /**
  * Fetch activities from CW and cache them with the appropriate TTL.
  *
+ * Returns an empty array if CW responds with 404 (opportunity doesn't
+ * exist or was deleted upstream).
+ *
  * @returns The raw `CWActivity[]` collection (as plain array).
  */
 export async function fetchAndCacheActivities(
   cwOpportunityId: number,
   ttlMs: number,
 ): Promise<any[]> {
-  const collection = await activityCw.fetchByOpportunity(cwOpportunityId);
+  try {
-  const arr = collection.map((item) => item);
+    // Use the direct (single-call) variant to avoid the extra count request
-  await redis.set(
+    const arr = await activityCw.fetchByOpportunityDirect(cwOpportunityId);
-    activityCacheKey(cwOpportunityId),
+    await redis.set(
-    JSON.stringify(arr),
+      activityCacheKey(cwOpportunityId),
-    "PX",
+      JSON.stringify(arr),
-    ttlMs,
+      "PX",
-  );
+      ttlMs,
-  return arr;
+    );
+    return arr;
+  } catch (err) {
+    if (isNotFoundError(err)) return [];
+    if (isTransientError(err)) {
+      console.warn(
+        `[cache] activities opp#${cwOpportunityId}: ${describeError(err)}`,
+      );
+      return [];
+    }
+    throw err;
+  }
 }
 
 /**
@@ -118,32 +309,264 @@ export async function fetchAndCacheCompanyCwData(
   cwCompanyId: number,
   ttlMs: number,
 ): Promise<{ company: any; defaultContact: any; allContacts: any[] } | null> {
-  const cwCompany = await fetchCwCompanyById(cwCompanyId);
+  try {
-  if (!cwCompany) return null;
+    // Fetch company and all-contacts in parallel — the allContacts URL
+    // can be constructed directly without the company response.
+    const [cwCompany, allContactsData] = await Promise.all([
+      fetchCwCompanyById(cwCompanyId),
+      withCwRetry(
+        () =>
+          connectWiseApi.get(
+            `/company/companies/${cwCompanyId}/contacts?pageSize=1000`,
+          ),
+        { label: `company#${cwCompanyId}/allContacts` },
+      ),
+    ]);
 
-  const contactHref = cwCompany.defaultContact?._info?.contact_href;
+    if (!cwCompany) return null;
-  const defaultContactData = contactHref
-    ? await connectWiseApi.get(contactHref)
-    : undefined;
 
-  const allContactsData = await connectWiseApi.get(
+    // Default contact: derive from allContacts instead of making an
-    `${cwCompany._info.contacts_href}&pageSize=1000`,
+    // extra serial CW call.  The company object carries the default
-  );
+    // contact's ID, so we can pull it from the list we already fetched.
+    const defaultContactId = cwCompany.defaultContact?.id;
+    const defaultContactData = defaultContactId
+      ? ((allContactsData.data as any[]).find(
+          (c: any) => c.id === defaultContactId,
+        ) ?? null)
+      : null;
 
-  const blob = {
+    const blob = {
-    company: cwCompany,
+      company: cwCompany,
-    defaultContact: defaultContactData?.data ?? null,
+      defaultContact: defaultContactData,
-    allContacts: allContactsData.data,
+      allContacts: allContactsData.data,
-  };
+    };
 
-  await redis.set(
+    await redis.set(
-    companyCwCacheKey(cwCompanyId),
+      companyCwCacheKey(cwCompanyId),
-    JSON.stringify(blob),
+      JSON.stringify(blob),
-    "PX",
+      "PX",
-    ttlMs,
+      ttlMs,
-  );
+    );
 
-  return blob;
+    return blob;
+  } catch (err) {
+    if (isNotFoundError(err)) return null;
+    if (isTransientError(err)) {
+      console.warn(`[cache] company#${cwCompanyId}: ${describeError(err)}`);
+      return null;
+    }
+    throw err;
+  }
+}
+
+/**
+ * Fetch opportunity notes from CW and cache the raw response.
+ *
+ * Returns an empty array if CW responds with 404.
+ *
+ * @returns The raw CW notes array.
+ */
+export async function fetchAndCacheNotes(
+  cwOpportunityId: number,
+  ttlMs: number,
+): Promise<any[]> {
+  try {
+    const notes = await opportunityCw.fetchNotes(cwOpportunityId);
+    await redis.set(
+      notesCacheKey(cwOpportunityId),
+      JSON.stringify(notes),
+      "PX",
+      ttlMs,
+    );
+    return notes;
+  } catch (err) {
+    if (isNotFoundError(err)) return [];
+    if (isTransientError(err)) {
+      console.warn(
+        `[cache] notes opp#${cwOpportunityId}: ${describeError(err)}`,
+      );
+      return [];
+    }
+    throw err;
+  }
+}
+
+/**
+ * Fetch opportunity contacts from CW and cache the raw response.
+ *
+ * Returns an empty array if CW responds with 404.
+ *
+ * @returns The raw CW contacts array.
+ */
+export async function fetchAndCacheContacts(
+  cwOpportunityId: number,
+  ttlMs: number,
+): Promise<any[]> {
+  try {
+    const contacts = await opportunityCw.fetchContacts(cwOpportunityId);
+    await redis.set(
+      contactsCacheKey(cwOpportunityId),
+      JSON.stringify(contacts),
+      "PX",
+      ttlMs,
+    );
+    return contacts;
+  } catch (err) {
+    if (isNotFoundError(err)) return [];
+    if (isTransientError(err)) {
+      console.warn(
+        `[cache] contacts opp#${cwOpportunityId}: ${describeError(err)}`,
+      );
+      return [];
+    }
+    throw err;
+  }
+}
+
+/**
+ * Invalidate cached notes for an opportunity.
+ *
+ * Call this after any note mutation (create, update, delete) so the
+ * next read refreshes from ConnectWise.
+ */
+export async function invalidateNotesCache(
+  cwOpportunityId: number,
+): Promise<void> {
+  await redis.del(notesCacheKey(cwOpportunityId));
+}
+
+/**
+ * Invalidate cached contacts for an opportunity.
+ *
+ * Call this after any contact mutation so the next read refreshes
+ * from ConnectWise.
+ */
+export async function invalidateContactsCache(
+  cwOpportunityId: number,
+): Promise<void> {
+  await redis.del(contactsCacheKey(cwOpportunityId));
+}
+
+/**
+ * Fetch opportunity products (forecast + procurement) from CW and cache.
+ *
+ * Stores both the forecast response and procurement products together
+ * so that `fetchProducts()` can reconstruct ForecastProductControllers
+ * from a single cache hit.
+ *
+ * @returns `{ forecast, procProducts }` blob.
+ */
+export async function fetchAndCacheProducts(
+  cwOpportunityId: number,
+  ttlMs: number,
+): Promise<{ forecast: any; procProducts: any[] }> {
+  try {
+    const [forecast, procProducts] = await Promise.all([
+      opportunityCw.fetchProducts(cwOpportunityId),
+      opportunityCw.fetchProcurementProducts(cwOpportunityId),
+    ]);
+
+    const blob = { forecast, procProducts };
+    await redis.set(
+      productsCacheKey(cwOpportunityId),
+      JSON.stringify(blob),
+      "PX",
+      ttlMs,
+    );
+    return blob;
+  } catch (err) {
+    if (isNotFoundError(err))
+      return { forecast: { forecastItems: [] }, procProducts: [] };
+    if (isTransientError(err)) {
+      console.warn(
+        `[cache] products opp#${cwOpportunityId}: ${describeError(err)}`,
+      );
+      return { forecast: { forecastItems: [] }, procProducts: [] };
+    }
+    throw err;
+  }
+}
+
+/**
+ * Invalidate cached products for an opportunity.
+ *
+ * Call this after any product mutation (add, update, resequence) so the
+ * next read refreshes from ConnectWise.
+ */
+export async function invalidateProductsCache(
+  cwOpportunityId: number,
+): Promise<void> {
+  await redis.del(productsCacheKey(cwOpportunityId));
+}
+
+/**
+ * Site TTL — 20 minutes. Site/address data rarely changes so we cache
+ * aggressively. The background refresh does NOT proactively warm site keys;
+ * they are populated lazily on the first detail-view request.
+ */
+const SITE_TTL_MS = 1_200_000;
+
+/**
+ * Fetch a CW company site from ConnectWise and cache the result.
+ *
+ * @returns The raw CW site object.
+ */
+export async function fetchAndCacheSite(
+  cwCompanyId: number,
+  cwSiteId: number,
+): Promise<any> {
+  try {
+    const site = await fetchCompanySite(cwCompanyId, cwSiteId);
+    await redis.set(
+      siteCacheKey(cwCompanyId, cwSiteId),
+      JSON.stringify(site),
+      "PX",
+      SITE_TTL_MS,
+    );
+    return site;
+  } catch (err) {
+    if (isNotFoundError(err)) return null;
+    if (isTransientError(err)) {
+      console.warn(
+        `[cache] site company#${cwCompanyId}/site#${cwSiteId}: ${describeError(err)}`,
+      );
+      return null;
+    }
+    throw err;
+  }
+}
+
+/**
+ * Fetch the raw CW opportunity response from ConnectWise and cache it.
+ *
+ * Used by `fetchItem()` in the manager to avoid a CW roundtrip when
+ * the detail view is reloaded within the cache TTL window.
+ *
+ * @param cwOpportunityId - The CW opportunity ID
+ * @param ttlMs           - Cache TTL in milliseconds
+ * @returns The raw CW opportunity response object.
+ */
+export async function fetchAndCacheOppCwData(
+  cwOpportunityId: number,
+  ttlMs: number,
+): Promise<any> {
+  try {
+    const cwData = await opportunityCw.fetch(cwOpportunityId);
+    await redis.set(
+      oppCwDataCacheKey(cwOpportunityId),
+      JSON.stringify(cwData),
+      "PX",
+      ttlMs,
+    );
+    return cwData;
+  } catch (err) {
+    if (isNotFoundError(err)) return null;
+    if (isTransientError(err)) {
+      console.warn(`[cache] opp#${cwOpportunityId}: ${describeError(err)}`);
+      return null;
+    }
+    throw err;
+  }
 }
 
 // ---------------------------------------------------------------------------
@@ -176,8 +599,10 @@ export async function refreshOpportunityCache(): Promise<void> {
       closedDate: true,
       expectedCloseDate: true,
       cwLastUpdated: true,
+      statusCwId: true,
       company: { select: { cw_CompanyId: true } },
     },
+    orderBy: { cwLastUpdated: "desc" },
   });
 
   events.emit("cache:opportunities:refresh:started", {
@@ -186,25 +611,41 @@ export async function refreshOpportunityCache(): Promise<void> {
 
   let activitiesRefreshed = 0;
   let companiesRefreshed = 0;
+  let notesRefreshed = 0;
+  let contactsRefreshed = 0;
+  let productsRefreshed = 0;
+  let oppCwDataRefreshed = 0;
   let skipped = 0;
 
-  // Batch-check which activity keys already exist via a pipeline
+  // Batch-check which keys already exist via a single pipeline
+  // (5 EXISTS per opportunity: oppCwData, activities, notes, contacts, products).
   const pipeline = redis.pipeline();
   for (const opp of opportunities) {
+    pipeline.exists(oppCwDataCacheKey(opp.cwOpportunityId));
     pipeline.exists(activityCacheKey(opp.cwOpportunityId));
+    pipeline.exists(notesCacheKey(opp.cwOpportunityId));
+    pipeline.exists(contactsCacheKey(opp.cwOpportunityId));
+    pipeline.exists(productsCacheKey(opp.cwOpportunityId));
   }
   const existsResults = await pipeline.exec();
 
-  const refreshTasks: Promise<void>[] = [];
+  const refreshTasks: (() => Promise<void>)[] = [];
 
   for (let i = 0; i < opportunities.length; i++) {
     const opp = opportunities[i]!;
 
-    const ttl = computeCacheTTL({
+    const cacheTTLInput = {
       closedFlag: opp.closedFlag,
       closedDate: opp.closedDate,
       expectedCloseDate: opp.expectedCloseDate,
       lastUpdated: opp.cwLastUpdated,
+    };
+
+    const ttl = computeCacheTTL(cacheTTLInput);
+    const subTTL = computeSubResourceCacheTTL(cacheTTLInput);
+    const productsTTL = computeProductsCacheTTL({
+      ...cacheTTLInput,
+      statusCwId: opp.statusCwId,
     });
 
     // Skip closed (ttl === null) — should not happen because of the query filter,
@@ -215,43 +656,108 @@ export async function refreshOpportunityCache(): Promise<void> {
     }
 
     // existsResults entries are [error, result] tuples
-    const activityExists = existsResults?.[i]?.[1] === 1;
+    // Pipeline order per opportunity: oppCwData, activities, notes, contacts, products
+    const baseIdx = i * 5;
+    const oppCwDataExists = existsResults?.[baseIdx]?.[1] === 1;
+    const activityExists = existsResults?.[baseIdx + 1]?.[1] === 1;
+    const notesExist = existsResults?.[baseIdx + 2]?.[1] === 1;
+    const contactsExist = existsResults?.[baseIdx + 3]?.[1] === 1;
+    const productsExist = existsResults?.[baseIdx + 4]?.[1] === 1;
+
+    // Proactively cache the CW opportunity response itself
+    if (!oppCwDataExists) {
+      refreshTasks.push(() =>
+        fetchAndCacheOppCwData(opp.cwOpportunityId, ttl).then(() => {
+          oppCwDataRefreshed++;
+        }),
+      );
+    }
 
     if (!activityExists) {
-      refreshTasks.push(
+      refreshTasks.push(() =>
         fetchAndCacheActivities(opp.cwOpportunityId, ttl).then(() => {
           activitiesRefreshed++;
         }),
       );
     }
 
+    // Refresh notes/contacts if sub-resource TTL applies and key is missing
+    if (subTTL !== null) {
+      if (!notesExist) {
+        refreshTasks.push(() =>
+          fetchAndCacheNotes(opp.cwOpportunityId, subTTL).then(() => {
+            notesRefreshed++;
+          }),
+        );
+      }
+      if (!contactsExist) {
+        refreshTasks.push(() =>
+          fetchAndCacheContacts(opp.cwOpportunityId, subTTL).then(() => {
+            contactsRefreshed++;
+          }),
+        );
+      }
+    }
+
+    // Proactively refresh products only for hot opps (updated within 3 days).
+    // 30-minute lazy-cached products are filled on-demand by the endpoint
+    // and do not need background refresh.
+    if (productsTTL === PRODUCTS_TTL_HOT && !productsExist) {
+      refreshTasks.push(() =>
+        fetchAndCacheProducts(opp.cwOpportunityId, productsTTL).then(() => {
+          productsRefreshed++;
+        }),
+      );
+    }
+
     // Also refresh company CW data if the key is missing
     if (opp.company?.cw_CompanyId) {
       const cwCompanyId = opp.company.cw_CompanyId;
-      refreshTasks.push(
+      refreshTasks.push(async () => {
-        (async () => {
+        const companyExists = await redis.exists(
-          const companyExists = await redis.exists(
+          companyCwCacheKey(cwCompanyId),
-            companyCwCacheKey(cwCompanyId),
+        );
-          );
+        if (!companyExists) {
-          if (!companyExists) {
+          await fetchAndCacheCompanyCwData(cwCompanyId, ttl);
-            await fetchAndCacheCompanyCwData(cwCompanyId, ttl);
+          companiesRefreshed++;
-            companiesRefreshed++;
+        }
-          }
+      });
-        })(),
-      );
     }
   }
 
-  // Run all refresh tasks concurrently with bounded concurrency
+  // Run refresh thunks with bounded concurrency and inter-batch delay.
-  const CONCURRENCY = 10;
+  // Each thunk is only invoked here — no requests fire until we call them.
+  // CW rate-limits aggressively so we keep this conservative.
+  const CONCURRENCY = 6;
+  const BATCH_DELAY_MS = 250;
+  let timeoutCount = 0;
+
   for (let i = 0; i < refreshTasks.length; i += CONCURRENCY) {
-    await Promise.allSettled(refreshTasks.slice(i, i + CONCURRENCY));
+    const batch = refreshTasks.slice(i, i + CONCURRENCY);
+    const results = await Promise.allSettled(batch.map((fn) => fn()));
+    for (const r of results) {
+      if (r.status === "rejected") timeoutCount++;
+    }
+    // Small delay between batches to avoid overwhelming CW
+    if (i + CONCURRENCY < refreshTasks.length) {
+      await new Promise((resolve) => setTimeout(resolve, BATCH_DELAY_MS));
+    }
+  }
+
+  if (timeoutCount > 0) {
+    console.warn(
+      `[cache] refresh: ${timeoutCount} task(s) failed (likely CW timeouts) — will retry next cycle`,
+    );
   }
 
   events.emit("cache:opportunities:refresh:completed", {
     totalOpportunities: opportunities.length,
     activitiesRefreshed,
     companiesRefreshed,
+    notesRefreshed,
+    contactsRefreshed,
+    productsRefreshed,
+    oppCwDataRefreshed,
     skipped,
   });
 }

src/modules/cw-utils/activities/activities.ts

@@ -115,6 +115,24 @@ export const activityCw = {
     return activityCw.fetchAll(`opportunity/id=${opportunityId}`);
   },
 
+  /**
+   * Fetch Activities by Opportunity (Direct)
+   *
+   * Lightweight single-call variant that skips the count request.
+   * Fetches up to 1000 activities in a single GET — sufficient for
+   * virtually all opportunities. Used by the background cache refresh
+   * to avoid doubling CW API calls.
+   */
+  fetchByOpportunityDirect: async (
+    opportunityId: number,
+  ): Promise<CWActivity[]> => {
+    const conditions = encodeURIComponent(`opportunity/id=${opportunityId}`);
+    const response = await connectWiseApi.get(
+      `/sales/activities?pageSize=1000&conditions=${conditions}`,
+    );
+    return response.data;
+  },
+
   /**
    * Create Activity
    *

src/modules/cw-utils/cwApiLogger.ts

@@ -0,0 +1,142 @@
+/**
+ * @module cwApiLogger
+ *
+ * Axios interceptor-based logger that records every ConnectWise API
+ * request to a JSONL (newline-delimited JSON) file for post-hoc analysis.
+ *
+ * Each line in the log file is a self-contained JSON object with:
+ *   - timestamp (ISO-8601)
+ *   - method, url, baseURL
+ *   - status (HTTP status or null on network error)
+ *   - durationMs (wall-clock time from request start → response/error)
+ *   - error (error code / message, if any)
+ *   - timeout (configured timeout in ms)
+ *
+ * Logging is **opt-in** — set the `LOG_CW_API` environment variable to
+ * any truthy value to enable it. When enabled, each process start creates
+ * a new timestamped file inside the `cw-api-logs/` directory:
+ *
+ *   LOG_CW_API=1 bun run dev          # uses cw-api-logs/<timestamp>.jsonl
+ *   bun run dev:log                    # shorthand (sets LOG_CW_API=1)
+ *
+ * Appends are non-blocking (fire-and-forget) to avoid slowing down
+ * the actual API flow.
+ *
+ * Usage:
+ *   import { attachCwApiLogger } from "./modules/cw-utils/cwApiLogger";
+ *   attachCwApiLogger(connectWiseApi);
+ */
+
+import { appendFile, mkdir } from "fs/promises";
+import path from "path";
+import type { AxiosInstance, InternalAxiosRequestConfig } from "axios";
+
+const LOG_DIR = path.resolve(process.cwd(), "cw-api-logs");
+
+/** Build a timestamped filename like `2026-03-02T14-30-05.123Z.jsonl` */
+function buildLogPath(): string {
+  const ts = new Date().toISOString().replace(/:/g, "-");
+  return path.join(LOG_DIR, `${ts}.jsonl`);
+}
+
+let LOG_PATH: string | null = null;
+
+// Symbol used to stash the start time on the request config
+const START_TIME = Symbol("cwLogStartTime");
+
+interface TimedConfig extends InternalAxiosRequestConfig {
+  [START_TIME]?: number;
+}
+
+export interface CwApiLogEntry {
+  timestamp: string;
+  method: string;
+  url: string;
+  baseURL: string;
+  status: number | null;
+  durationMs: number;
+  error: string | null;
+  timeout: number | undefined;
+}
+
+/** Write a single log entry (fire-and-forget). */
+function writeEntry(entry: CwApiLogEntry): void {
+  if (!LOG_PATH) return;
+  appendFile(LOG_PATH, JSON.stringify(entry) + "\n").catch((err) => {
+    // Swallow write errors — logging should never crash the app
+    console.error("[cw-logger] failed to write log entry:", err.message);
+  });
+}
+
+/**
+ * Attach request/response interceptors to an Axios instance to log
+ * every CW API call with timing information.
+ */
+export function attachCwApiLogger(api: AxiosInstance): void {
+  if (!process.env.LOG_CW_API) {
+    return;
+  }
+
+  // Create the log directory and build a unique file path for this run
+  LOG_PATH = buildLogPath();
+  mkdir(LOG_DIR, { recursive: true }).catch((err) => {
+    console.error("[cw-logger] failed to create log directory:", err.message);
+  });
+
+  // ---- Request interceptor: record start time --------------------------
+  api.interceptors.request.use((config: TimedConfig) => {
+    config[START_TIME] = performance.now();
+    return config;
+  });
+
+  // ---- Response interceptor: log successful calls ----------------------
+  api.interceptors.response.use(
+    (response) => {
+      const config = response.config as TimedConfig;
+      const start = config[START_TIME] ?? performance.now();
+      const durationMs = Math.round(performance.now() - start);
+
+      writeEntry({
+        timestamp: new Date().toISOString(),
+        method: (config.method ?? "GET").toUpperCase(),
+        url: config.url ?? "",
+        baseURL: config.baseURL ?? "",
+        status: response.status,
+        durationMs,
+        error: null,
+        timeout: config.timeout,
+      });
+
+      return response;
+    },
+
+    // ---- Error interceptor: log failed calls -----------------------------
+    (err) => {
+      const config = (err.config ?? {}) as TimedConfig;
+      const start = config[START_TIME] ?? performance.now();
+      const durationMs = Math.round(performance.now() - start);
+
+      writeEntry({
+        timestamp: new Date().toISOString(),
+        method: (config.method ?? "GET").toUpperCase(),
+        url: config.url ?? "",
+        baseURL: config.baseURL ?? "",
+        status: err.response?.status ?? null,
+        durationMs,
+        error: err.code
+          ? `${err.code}: ${err.message}`
+          : (err.message ?? "unknown"),
+        timeout: config.timeout,
+      });
+
+      return Promise.reject(err);
+    },
+  );
+
+  console.log(`[cw-logger] logging CW API calls to ${LOG_PATH}`);
+}
+
+/** Returns the current log file path (or null if logging is disabled). */
+export function getCwLogPath(): string | null {
+  return LOG_PATH;
+}

src/modules/cw-utils/cwConcurrencyLimiter.ts

@@ -0,0 +1,79 @@
+/**
+ * CW API Concurrency Limiter
+ *
+ * Limits the number of simultaneous in-flight requests to the ConnectWise
+ * API. CW responds significantly slower under high concurrency (observed
+ * ~3× slower at 9 concurrent vs 5–6 concurrent), so bounding the
+ * parallelism actually reduces total wall-clock time.
+ *
+ * Implemented as an Axios request interceptor that gates on a simple
+ * counting semaphore. When the limit is reached, new requests queue and
+ * resolve in FIFO order as earlier requests complete.
+ */
+
+import type { AxiosInstance, InternalAxiosRequestConfig } from "axios";
+
+// ---------------------------------------------------------------------------
+// Semaphore
+// ---------------------------------------------------------------------------
+
+class Semaphore {
+  private _current = 0;
+  private _queue: (() => void)[] = [];
+
+  constructor(private _max: number) {}
+
+  /** Acquire a slot — resolves immediately if under the limit, else waits. */
+  acquire(): Promise<void> {
+    if (this._current < this._max) {
+      this._current++;
+      return Promise.resolve();
+    }
+    return new Promise<void>((resolve) => {
+      this._queue.push(resolve);
+    });
+  }
+
+  /** Release a slot — wakes the next queued caller, if any. */
+  release(): void {
+    const next = this._queue.shift();
+    if (next) {
+      // Hand the slot directly to the next waiter (don't decrement)
+      next();
+    } else {
+      this._current--;
+    }
+  }
+}
+
+// ---------------------------------------------------------------------------
+// Interceptor attachment
+// ---------------------------------------------------------------------------
+
+/**
+ * Attach a concurrency-limiting interceptor to an Axios instance.
+ *
+ * @param api  - The Axios instance to limit.
+ * @param max  - Maximum concurrent in-flight requests (default: 6).
+ */
+export function attachCwConcurrencyLimiter(api: AxiosInstance, max = 6): void {
+  const sem = new Semaphore(max);
+
+  // Request interceptor: wait for a slot before the request fires
+  api.interceptors.request.use(async (config: InternalAxiosRequestConfig) => {
+    await sem.acquire();
+    return config;
+  });
+
+  // Response interceptor: release the slot on success or failure
+  api.interceptors.response.use(
+    (response) => {
+      sem.release();
+      return response;
+    },
+    (error) => {
+      sem.release();
+      return Promise.reject(error);
+    },
+  );
+}

src/modules/cw-utils/fetchCompany.ts

@@ -1,12 +1,18 @@
 import { connectWiseApi } from "../../constants";
 import { Company } from "../../types/ConnectWiseTypes";
+import { withCwRetry } from "./withCwRetry";
 
 export const fetchCwCompanyById = async (
   companyId: number,
 ): Promise<Company | null> => {
   try {
-    const response = await connectWiseApi.get(
+    const response = await withCwRetry(
-      `/company/companies/${companyId}`,
+      () => connectWiseApi.get(`/company/companies/${companyId}`),
+      {
+        label: `fetchCompany#${companyId}`,
+        maxAttempts: 3,
+        baseDelayMs: 1_500,
+      },
     );
     return response.data;
   } catch (error) {

src/modules/cw-utils/members/fetchAllMembers.ts

@@ -17,20 +17,26 @@ export interface CWMember {
  * Fetches every member from ConnectWise using pagination and returns them
  * in a Collection keyed by their identifier (e.g. "jroberts").
  *
+ * @param opts.conditions - Optional CW conditions string to filter members
  * @returns {Promise<Collection<string, CWMember>>} Collection of CW members keyed by identifier
  */
-export const fetchAllCwMembers = async (): Promise<
+export const fetchAllCwMembers = async (opts?: {
-  Collection<string, CWMember>
+  conditions?: string;
-> => {
+}): Promise<Collection<string, CWMember>> => {
   const members = new Collection<string, CWMember>();
   const pageSize = 1000;
+  const conditionsParam = opts?.conditions
+    ? `&conditions=${encodeURIComponent(opts.conditions)}`
+    : "";
 
-  const { data: countData } = await connectWiseApi.get("/system/members/count");
+  const { data: countData } = await connectWiseApi.get(
+    `/system/members/count${conditionsParam ? `?${conditionsParam.slice(1)}` : ""}`,
+  );
   const totalPages = Math.ceil(countData.count / pageSize);
 
   for (let page = 0; page < totalPages; page++) {
     const { data } = await connectWiseApi.get<CWMember[]>(
-      `/system/members?page=${page + 1}&pageSize=${pageSize}`,
+      `/system/members?page=${page + 1}&pageSize=${pageSize}${conditionsParam}`,
     );
 
     for (const member of data) {

src/modules/cw-utils/members/memberCache.ts

@@ -102,3 +102,40 @@ export const resolveMember = async (
     cwMemberId: cwMember?.id ?? null,
   };
 };
+
+/**
+ * Resolve Multiple CW Identifiers in a Single Batch
+ *
+ * Same as `resolveMember` but batches the DB query so that N identifiers
+ * require only **one** `findMany` instead of N `findFirst` calls.
+ *
+ * @param identifiers - Array of CW member identifiers
+ * @returns Map of identifier → ResolvedMember
+ */
+export const resolveMembers = async (
+  identifiers: string[],
+): Promise<Map<string, ResolvedMember>> => {
+  const unique = [...new Set(identifiers)];
+
+  // Single batched DB query for all identifiers
+  const localUsers = await prisma.user.findMany({
+    where: { cwIdentifier: { in: unique } },
+    select: { id: true, cwIdentifier: true },
+  });
+  const userMap = new Map(localUsers.map((u) => [u.cwIdentifier, u.id]));
+
+  const result = new Map<string, ResolvedMember>();
+  for (const identifier of unique) {
+    const cwMember = memberCache.get(identifier);
+    const name = cwMember
+      ? `${cwMember.firstName} ${cwMember.lastName}`.trim() || identifier
+      : identifier;
+    result.set(identifier, {
+      id: userMap.get(identifier) ?? null,
+      identifier,
+      name,
+      cwMemberId: cwMember?.id ?? null,
+    });
+  }
+  return result;
+};

src/modules/cw-utils/members/refreshCwMembers.ts

@@ -0,0 +1,106 @@
+import { prisma } from "../../../constants";
+import { events } from "../../globalEvents";
+import { fetchAllCwMembers, type CWMember } from "./fetchAllMembers";
+import { setMemberCache } from "./memberCache";
+import { CwMemberController } from "../../../controllers/CwMemberController";
+
+/**
+ * Is Regular User
+ *
+ * Returns true if the CW member looks like a real person rather than
+ * a service account (e.g. "labtech", "Admin"). A regular user must
+ * have a last name and an email address.
+ */
+const isRegularUser = (member: CWMember): boolean =>
+  !member.inactiveFlag &&
+  Boolean(member.lastName?.trim()) &&
+  Boolean(member.officeEmail?.trim());
+
+/**
+ * Refresh CW Members
+ *
+ * Syncs local CwMember records with ConnectWise using a stale-check
+ * pattern:
+ *   1. Fetch all members from CW
+ *   2. Filter to regular users (active, non-service accounts)
+ *   3. Compare against local cwLastUpdated timestamps
+ *   4. Upsert stale/new records
+ *   5. Also refreshes the in-memory member cache
+ */
+export const refreshCwMembers = async () => {
+  events.emit("cw:members:db:refresh:check");
+
+  // 1. Fetch all members from CW
+  const allCwMembers = await fetchAllCwMembers();
+
+  // Also refresh the in-memory cache with ALL members (used for name resolution)
+  await setMemberCache(allCwMembers);
+
+  // 2. Filter to regular users only (active, has last name + email)
+  const cwMembers = allCwMembers.filter(isRegularUser);
+
+  // 2. Fetch all DB records with their identifier and cwLastUpdated
+  const dbItems = await prisma.cwMember.findMany({
+    select: { cwMemberId: true, cwLastUpdated: true },
+  });
+  const dbMap = new Map(
+    dbItems.map((item) => [item.cwMemberId, item.cwLastUpdated]),
+  );
+
+  // 3. Determine stale / new IDs
+  const staleIds: number[] = [];
+
+  for (const [, member] of cwMembers) {
+    const cwLastUpdated = member._info?.lastUpdated
+      ? new Date(member._info.lastUpdated)
+      : null;
+    const dbLastUpdated = dbMap.get(member.id) ?? null;
+
+    if (!dbLastUpdated || (cwLastUpdated && cwLastUpdated > dbLastUpdated)) {
+      staleIds.push(member.id);
+    }
+  }
+
+  if (staleIds.length === 0) {
+    events.emit("cw:members:db:refresh:skipped", {
+      totalCw: cwMembers.size,
+      totalDb: dbItems.length,
+      staleCount: 0,
+    });
+    return;
+  }
+
+  events.emit("cw:members:db:refresh:started", {
+    totalCw: cwMembers.size,
+    totalDb: dbItems.length,
+    staleCount: staleIds.length,
+  });
+
+  // 4. Upsert stale/new items
+  const staleIdSet = new Set(staleIds);
+  const updatedCount = (
+    await Promise.all(
+      [...cwMembers.values()]
+        .filter((m) => staleIdSet.has(m.id))
+        .map(async (member) => {
+          const mapped = CwMemberController.mapCwToDb(member);
+
+          return prisma.cwMember.upsert({
+            where: { cwMemberId: member.id },
+            create: {
+              cwMemberId: member.id,
+              ...mapped,
+            },
+            update: mapped,
+          });
+        }),
+    )
+  ).filter(Boolean).length;
+
+  events.emit("cw:members:db:refresh:completed", {
+    totalCw: cwMembers.size,
+    totalDb: dbItems.length,
+    staleCount: staleIds.length,
+    itemsUpdated: updatedCount,
+  });
+};

src/modules/cw-utils/opportunities/opportunities.ts

@@ -2,14 +2,18 @@ import { Collection } from "@discordjs/collection";
 import { connectWiseApi } from "../../../constants";
 import {
   CWOpportunity,
+  CWOpportunityCreate,
   CWOpportunitySummary,
   CWForecast,
   CWForecastItem,
   CWForecastItemCreate,
+  CWProcurementProduct,
+  CWProcurementProductCreate,
   CWOpportunityNote,
   CWOpportunityNoteCreate,
   CWOpportunityNoteUpdate,
   CWOpportunityContact,
+  CWOpportunityUpdate,
 } from "./opportunity.types";
 
 export const opportunityCw = {
@@ -98,6 +102,45 @@ export const opportunityCw = {
     return response.data;
   },
 
+  /**
+   * Create Opportunity
+   *
+   * Creates a new opportunity in ConnectWise via POST.
+   * Strips null/undefined values from the payload — CW rejects
+   * null reference objects on create; omitting them lets CW apply
+   * its own defaults.
+   */
+  create: async (data: CWOpportunityCreate): Promise<CWOpportunity> => {
+    const cleaned = Object.fromEntries(
+      Object.entries(data).filter(([, v]) => v != null),
+    );
+    const response = await connectWiseApi.post("/sales/opportunities", cleaned);
+    return response.data;
+  },
+
+  /**
+   * Update Opportunity
+   *
+   * Applies a JSON Patch update to an opportunity record in ConnectWise.
+   * Each key in `data` produces a replace operation.
+   */
+  update: async (
+    opportunityId: number,
+    data: CWOpportunityUpdate,
+  ): Promise<CWOpportunity> => {
+    const operations = Object.entries(data).map(([key, value]) => ({
+      op: "replace" as const,
+      path: key,
+      value,
+    }));
+
+    const response = await connectWiseApi.patch(
+      `/sales/opportunities/${opportunityId}`,
+      operations,
+    );
+    return response.data;
+  },
+
   /**
    * Fetch Opportunities by Company
    *
@@ -352,8 +395,72 @@ export const opportunityCw = {
     opportunityId: number,
   ): Promise<Record<string, unknown>[]> => {
     const response = await connectWiseApi.get(
-      `/procurement/products?conditions=${encodeURIComponent(`opportunity/id=${opportunityId}`)}&fields=id,forecastDetailId,cancelledFlag,quantityCancelled,cancelledReason,cancelledBy,cancelledDate`,
+      `/procurement/products?conditions=${encodeURIComponent(`opportunity/id=${opportunityId}`)}&fields=id,forecastDetailId,cancelledFlag,quantityCancelled,cancelledReason,cancelledBy,cancelledDate,customFields`,
     );
     return response.data;
   },
+
+  /**
+   * Create Procurement Products
+   *
+   * Creates one or more procurement products linked to an opportunity.
+   * This endpoint supports procurement customFields (unlike forecast items).
+   */
+  createProcurementProducts: async (
+    data: CWProcurementProductCreate | CWProcurementProductCreate[],
+  ): Promise<CWProcurementProduct[]> => {
+    const productsToCreate = Array.isArray(data) ? data : [data];
+    const created: CWProcurementProduct[] = [];
+
+    for (const product of productsToCreate) {
+      const response = await connectWiseApi.post(
+        `/procurement/products`,
+        product,
+      );
+      created.push(response.data as CWProcurementProduct);
+    }
+
+    return created;
+  },
+
+  /**
+   * Fetch Procurement Product by Forecast Detail
+   *
+   * Finds the procurement product linked to a given forecast item ID
+   * on an opportunity.
+   */
+  fetchProcurementProductByForecastDetail: async (
+    opportunityId: number,
+    forecastDetailId: number,
+  ): Promise<CWProcurementProduct | null> => {
+    const conditions = `opportunity/id=${opportunityId} and forecastDetailId=${forecastDetailId}`;
+    const response = await connectWiseApi.get(
+      `/procurement/products?conditions=${encodeURIComponent(conditions)}&fields=id,forecastDetailId,description,customerDescription,quantity,price,cost,taxableFlag,specialOrderFlag,customFields`,
+    );
+
+    const items = (response.data ?? []) as CWProcurementProduct[];
+    return items[0] ?? null;
+  },
+
+  /**
+   * Update Procurement Product
+   *
+   * Applies a JSON Patch update to a procurement product record.
+   */
+  updateProcurementProduct: async (
+    procurementProductId: number,
+    data: Record<string, unknown>,
+  ): Promise<CWProcurementProduct> => {
+    const operations = Object.entries(data).map(([key, value]) => ({
+      op: "replace" as const,
+      path: key,
+      value,
+    }));
+
+    const response = await connectWiseApi.patch(
+      `/procurement/products/${procurementProductId}`,
+      operations,
+    );
+    return response.data as CWProcurementProduct;
+  },
 };

src/modules/cw-utils/opportunities/opportunity.types.ts

@@ -68,6 +68,7 @@ export interface CWOpportunity {
   closedDate: string;
   closedBy: CWMemberReference;
   totalSalesTax: number;
+  probability: CWReference;
   shipToCompany: CWCompanyReference;
   shipToContact: CWContactReference;
   shipToSite: CWSiteReference;
@@ -113,6 +114,7 @@ export interface CWForecastItem {
     _info?: Record<string, string>;
   };
   productDescription: string;
+  customerDescription?: string;
   productClass: string;
   revenue: number;
   cost: number;
@@ -129,6 +131,7 @@ export interface CWForecastItem {
   sequenceNumber: number;
   subNumber: number;
   taxableFlag: boolean;
+  customFields?: CWCustomField[];
   _info?: Record<string, string>;
 }
 
@@ -210,6 +213,7 @@ export interface CWForecastItemCreate {
   catalogItem?: { id: number };
   forecastDescription?: string;
   productDescription?: string;
+  customerDescription?: string;
   quantity?: number;
   status?: { id: number };
   productClass?: string;
@@ -224,6 +228,81 @@ export interface CWForecastItemCreate {
   recurringCost?: number;
   cycles?: number;
   sequenceNumber?: number;
+  customFields?: Array<
+    Partial<Omit<CWCustomField, "connectWiseId" | "rowNum" | "podId">>
+  >;
+}
+
+export interface CWProcurementProductCreate {
+  opportunity?: { id: number };
+  catalogItem: { id: number };
+  description: string;
+  customerDescription?: string;
+  quantity?: number;
+  price?: number;
+  cost?: number;
+  taxableFlag?: boolean;
+  dropshipFlag?: boolean;
+  billableOption?: string;
+  customFields?: Array<
+    Partial<Omit<CWCustomField, "connectWiseId" | "rowNum" | "podId">>
+  >;
+}
+
+export interface CWProcurementProduct {
+  id: number;
+  forecastDetailId?: number;
+  description?: string;
+  customerDescription?: string;
+  quantity?: number;
+  price?: number;
+  cost?: number;
+  taxableFlag?: boolean;
+  specialOrderFlag?: boolean;
+  customFields?: CWCustomField[];
+  _info?: Record<string, string>;
+}
+
+export interface CWOpportunityUpdate {
+  name?: string;
+  notes?: string;
+  rating?: { id: number };
+  type?: { id: number };
+  stage?: { id: number };
+  status?: { id: number };
+  priority?: { id: number };
+  campaign?: { id: number };
+  primarySalesRep?: { id: number };
+  secondarySalesRep?: { id: number } | null;
+  company?: { id: number };
+  contact?: { id: number } | null;
+  site?: { id: number } | null;
+  expectedCloseDate?: string;
+  customerPO?: string | null;
+  source?: string | null;
+  locationId?: number;
+  businessUnitId?: number;
+}
+
+export interface CWOpportunityCreate {
+  name: string;
+  expectedCloseDate: string;
+  primarySalesRep: { id: number };
+  company: { id: number };
+  contact: { id: number };
+  type?: { id: number };
+  stage?: { id: number };
+  status?: { id: number };
+  priority?: { id: number };
+  campaign?: { id: number };
+  secondarySalesRep?: { id: number } | null;
+  site?: { id: number } | null;
+  notes?: string;
+  rating?: { id: number };
+  source?: string | null;
+  customerPO?: string | null;
+  locationId?: number;
+  businessUnitId?: number;
 }
 
 export interface CWOpportunitySummary {

src/modules/cw-utils/opportunities/processOpportunityResponse.ts

@@ -14,6 +14,7 @@ export const processOpportunityResponse = (opportunity: CWOpportunity) => ({
   expectedCloseDate: opportunity.expectedCloseDate,
   closedDate: opportunity.closedDate,
   closedFlag: opportunity.closedFlag,
+  probability: Number(opportunity.probability?.name) || 0,
   type: opportunity.type
     ? { id: opportunity.type.id, name: opportunity.type.name }
     : null,

src/modules/cw-utils/procurement/catalog.ts

@@ -66,10 +66,28 @@ export const catalogCw = {
 
     return allItems;
   },
+  fetchByCatalogId: async (cwCatalogId: number): Promise<CatalogItem> => {
+    try {
+      const response = await connectWiseApi.get(
+        `/procurement/catalog/${cwCatalogId}`,
+      );
+      return response.data;
+    } catch {
+      const fallback = await connectWiseApi.get(
+        `/procurement/catalog/items/${cwCatalogId}`,
+      );
+      return fallback.data;
+    }
+  },
   fetch: async (id: string): Promise<CatalogItem> => {
-    const response = await connectWiseApi.get(
+    const numericId = Number(id);
-      `/procurement/catalog/items/${id}`,
+    if (!Number.isFinite(numericId)) {
-    );
+      const response = await connectWiseApi.get(
-    return response.data;
+        `/procurement/catalog/items/${id}`,
+      );
+      return response.data;
+    }
+
+    return catalogCw.fetchByCatalogId(numericId);
   },
 };

src/modules/cw-utils/procurement/listenInventoryAdjustments.ts

@@ -0,0 +1,469 @@
+import { prisma, redis, connectWiseApi } from "../../../constants";
+import { withCwRetry } from "../withCwRetry";
+import { catalogCw } from "./catalog";
+import { CatalogItem } from "./catalog.types";
+
+type JsonObject = Record<string, unknown>;
+
+type TrackedProduct = {
+  cwCatalogId: number;
+  product: string;
+  onHand: string;
+  inventory: string;
+  key: string;
+};
+
+type AdjustmentSnapshot = {
+  key: string;
+  trackedRows: TrackedProduct[];
+  signature: string;
+};
+
+const ADJUSTMENTS_ENDPOINT = "/procurement/adjustments?pageSize=1000";
+const CATALOG_ITEM_CACHE_PREFIX = "catalog:item:cw:";
+const CATALOG_ITEM_CACHE_TTL_SECONDS = 20 * 60;
+const MAX_SYNC_PER_CYCLE = Number(
+  process.env.CW_ADJUSTMENT_SYNC_MAX_PER_CYCLE ?? "50",
+);
+const SYNC_COOLDOWN_MS = Number(
+  process.env.CW_ADJUSTMENT_SYNC_COOLDOWN_MS ?? `${10 * 60 * 1000}`,
+);
+
+let previous = new Map<string, AdjustmentSnapshot>();
+let previousProductState = new Map<number, string>();
+const lastSyncedAt = new Map<number, number>();
+let inFlight = false;
+
+const isObject = (value: unknown): value is JsonObject =>
+  typeof value === "object" && value !== null && !Array.isArray(value);
+
+const toObject = (value: unknown): JsonObject => {
+  if (!isObject(value)) return {};
+
+  return value;
+};
+
+const stableStringify = (value: unknown): string => {
+  if (Array.isArray(value)) {
+    const entries = value.map((entry) => stableStringify(entry)).sort();
+
+    return `[${entries.join(",")}]`;
+  }
+
+  if (isObject(value)) {
+    const keys = Object.keys(value).sort();
+    const pairs = keys.map(
+      (key) => `${JSON.stringify(key)}:${stableStringify(value[key])}`,
+    );
+
+    return `{${pairs.join(",")}}`;
+  }
+
+  return JSON.stringify(value);
+};
+
+const readPathValue = (obj: JsonObject, path: string): unknown => {
+  const parts = path.split(".");
+  let current: unknown = obj;
+
+  for (const part of parts) {
+    if (!isObject(current)) return null;
+    current = current[part];
+  }
+
+  return current;
+};
+
+const firstValue = (obj: JsonObject, paths: string[]): unknown => {
+  for (const path of paths) {
+    const value = readPathValue(obj, path);
+    if (value === null || value === undefined || value === "") continue;
+
+    return value;
+  }
+
+  return null;
+};
+
+const asNumber = (value: unknown): number | null => {
+  if (typeof value === "number" && Number.isFinite(value)) return value;
+  if (typeof value === "string" && value.length > 0) {
+    const parsed = Number(value);
+    if (Number.isFinite(parsed)) return parsed;
+  }
+
+  return null;
+};
+
+const asText = (value: unknown): string => {
+  if (value === null || value === undefined || value === "") return "-";
+  if (
+    typeof value === "string" ||
+    typeof value === "number" ||
+    typeof value === "boolean"
+  ) {
+    return String(value);
+  }
+
+  if (Array.isArray(value)) {
+    return `[${value.map((entry) => asText(entry)).join(",")}]`;
+  }
+
+  if (!isObject(value)) return String(value);
+
+  const preferredFields = ["name", "identifier", "id", "code", "value"];
+  for (const field of preferredFields) {
+    const fieldValue = readPathValue(value, field);
+    if (fieldValue === null || fieldValue === undefined || fieldValue === "")
+      continue;
+    if (typeof fieldValue === "object") continue;
+
+    return String(fieldValue);
+  }
+
+  return stableStringify(value);
+};
+
+const adjustmentKey = (adjustment: JsonObject): string => {
+  const keyPaths = [
+    "id",
+    "adjustmentId",
+    "procurementAdjustmentId",
+    "recordId",
+    "recId",
+    "_info.id",
+    "_info.href",
+  ];
+
+  for (const path of keyPaths) {
+    const key = firstValue(adjustment, [path]);
+    const keyText = asText(key);
+    if (keyText !== "-") return keyText;
+  }
+
+  return `anon:${stableStringify(adjustment)}`;
+};
+
+const trackedRow = (detail: JsonObject): TrackedProduct | null => {
+  const cwCatalogId = asNumber(
+    firstValue(detail, [
+      "catalogItem.id",
+      "catalogItemId",
+      "catalog.id",
+      "catalogId",
+      "item.id",
+      "itemId",
+      "product.id",
+      "productId",
+      "id",
+    ]),
+  );
+  if (!cwCatalogId) return null;
+
+  const onHand = asText(
+    firstValue(detail, [
+      "onHand",
+      "onHandQty",
+      "onHandQuantity",
+      "qtyOnHand",
+      "quantityOnHand",
+      "quantity.onHand",
+    ]),
+  );
+  const inventory = asText(
+    firstValue(detail, [
+      "inventory",
+      "inventoryQty",
+      "inventoryLevel",
+      "quantity",
+      "qty",
+    ]),
+  );
+  if (onHand === "-" && inventory === "-") return null;
+
+  const product = asText(
+    firstValue(detail, [
+      "product.name",
+      "product.identifier",
+      "item.name",
+      "item.identifier",
+      "catalogItem.name",
+      "catalogItem.identifier",
+      "productName",
+      "productIdentifier",
+      "sku",
+      "identifier",
+    ]),
+  );
+
+  return {
+    cwCatalogId,
+    product,
+    onHand,
+    inventory,
+    key: `${cwCatalogId}|${product}|${onHand}|${inventory}`,
+  };
+};
+
+const trackedRows = (adjustment: JsonObject): TrackedProduct[] => {
+  const detailCandidates = [
+    readPathValue(adjustment, "adjustmentDetails"),
+    readPathValue(adjustment, "details"),
+    readPathValue(adjustment, "lineItems"),
+  ];
+
+  for (const candidate of detailCandidates) {
+    if (!Array.isArray(candidate)) continue;
+
+    const rows = candidate
+      .map((entry) => trackedRow(toObject(entry)))
+      .filter((entry): entry is TrackedProduct => entry !== null)
+      .sort((a, b) => a.key.localeCompare(b.key));
+
+    if (rows.length > 0) return rows;
+  }
+
+  const root = trackedRow(adjustment);
+  if (!root) return [];
+
+  return [root];
+};
+
+const snapshot = (rows: unknown[]): Map<string, AdjustmentSnapshot> => {
+  const out = new Map<string, AdjustmentSnapshot>();
+
+  for (const entry of rows) {
+    const adjustment = toObject(entry);
+    const key = adjustmentKey(adjustment);
+    const rowsTracked = trackedRows(adjustment);
+    const signature = stableStringify(rowsTracked);
+    out.set(key, {
+      key,
+      trackedRows: rowsTracked,
+      signature,
+    });
+  }
+
+  return out;
+};
+
+const changedCatalogIds = (
+  before: Map<number, string>,
+  after: Map<number, string>,
+): Set<number> => {
+  const changed = new Set<number>();
+
+  for (const [cwCatalogId, nextSignature] of after) {
+    const prevSignature = before.get(cwCatalogId);
+    if (!prevSignature) {
+      changed.add(cwCatalogId);
+      continue;
+    }
+
+    if (prevSignature === nextSignature) continue;
+    changed.add(cwCatalogId);
+  }
+
+  return changed;
+};
+
+const productState = (
+  adjustments: Map<string, AdjustmentSnapshot>,
+): Map<number, string> => {
+  const grouped = new Map<number, Set<string>>();
+
+  for (const snapshot of adjustments.values()) {
+    for (const row of snapshot.trackedRows) {
+      const rows = grouped.get(row.cwCatalogId) ?? new Set<string>();
+      rows.add(row.key);
+      grouped.set(row.cwCatalogId, rows);
+    }
+  }
+
+  const state = new Map<number, string>();
+  for (const [cwCatalogId, rows] of grouped) {
+    state.set(cwCatalogId, stableStringify([...rows].sort()));
+  }
+
+  return state;
+};
+
+const applySyncGuards = (ids: number[]): number[] => {
+  const now = Date.now();
+  const cooledIds = ids.filter((cwCatalogId) => {
+    const last = lastSyncedAt.get(cwCatalogId);
+    if (!last) return true;
+
+    return now - last >= SYNC_COOLDOWN_MS;
+  });
+
+  if (cooledIds.length <= MAX_SYNC_PER_CYCLE) return cooledIds;
+  return cooledIds.slice(0, MAX_SYNC_PER_CYCLE);
+};
+
+const fetchAdjustments = async (): Promise<unknown[]> => {
+  const response = await withCwRetry(
+    () => connectWiseApi.get(ADJUSTMENTS_ENDPOINT),
+    {
+      label: "inventory-adjustments",
+      maxAttempts: 3,
+    },
+  );
+  const payload = response.data;
+
+  if (Array.isArray(payload)) return payload;
+  if (isObject(payload) && Array.isArray(payload.data)) return payload.data;
+
+  return [];
+};
+
+const cacheKey = (cwCatalogId: number) =>
+  `${CATALOG_ITEM_CACHE_PREFIX}${cwCatalogId}`;
+
+const cwLastUpdated = (item: CatalogItem): Date => {
+  const value = item._info?.lastUpdated;
+  if (!value) return new Date();
+
+  const parsed = new Date(value);
+  const invalidDate = Number.isNaN(parsed.getTime());
+  if (invalidDate) return new Date();
+
+  return parsed;
+};
+
+const syncCatalogItem = async (cwCatalogId: number): Promise<boolean> => {
+  try {
+    const item = await withCwRetry(
+      () => catalogCw.fetchByCatalogId(cwCatalogId),
+      {
+        label: `catalog-item:${cwCatalogId}`,
+        maxAttempts: 3,
+      },
+    );
+    const onHand = await withCwRetry(
+      () => catalogCw.fetchInventoryOnHand(cwCatalogId),
+      {
+        label: `catalog-onhand:${cwCatalogId}`,
+        maxAttempts: 3,
+      },
+    );
+
+    const persisted = await prisma.catalogItem.upsert({
+      where: { cwCatalogId },
+      create: {
+        cwCatalogId,
+        identifier: item.identifier,
+        name: item.description,
+        description: item.description,
+        customerDescription: item.customerDescription,
+        internalNotes: item.notes,
+        category: item.category?.name,
+        categoryCwId: item.category?.id,
+        subcategory: item.subcategory?.name,
+        subcategoryCwId: item.subcategory?.id,
+        manufacturer: item.manufacturer?.name,
+        manufactureCwId: item.manufacturer?.id,
+        partNumber: item.manufacturerPartNumber,
+        vendorName: item.vendor?.name,
+        vendorSku: item.vendorSku,
+        vendorCwId: item.vendor?.id,
+        price: item.price,
+        cost: item.cost,
+        inactive: item.inactiveFlag,
+        salesTaxable: item.taxableFlag,
+        onHand,
+        cwLastUpdated: cwLastUpdated(item),
+      },
+      update: {
+        identifier: item.identifier,
+        name: item.description,
+        description: item.description,
+        customerDescription: item.customerDescription,
+        internalNotes: item.notes,
+        category: item.category?.name,
+        categoryCwId: item.category?.id,
+        subcategory: item.subcategory?.name,
+        subcategoryCwId: item.subcategory?.id,
+        manufacturer: item.manufacturer?.name,
+        manufactureCwId: item.manufacturer?.id,
+        partNumber: item.manufacturerPartNumber,
+        vendorName: item.vendor?.name,
+        vendorSku: item.vendorSku,
+        vendorCwId: item.vendor?.id,
+        price: item.price,
+        cost: item.cost,
+        inactive: item.inactiveFlag,
+        salesTaxable: item.taxableFlag,
+        onHand,
+        cwLastUpdated: cwLastUpdated(item),
+      },
+    });
+
+    await redis.set(
+      cacheKey(cwCatalogId),
+      JSON.stringify({
+        cwCatalogId,
+        onHand,
+        cwItem: item,
+        dbItem: persisted,
+        syncedAt: new Date().toISOString(),
+      }),
+      "EX",
+      CATALOG_ITEM_CACHE_TTL_SECONDS,
+    );
+
+    return true;
+  } catch (err) {
+    console.error(
+      `[inventory-adjustments] failed to sync catalog item ${cwCatalogId}`,
+      err,
+    );
+    return false;
+  }
+};
+
+export const listenInventoryAdjustments = async (): Promise<void> => {
+  if (inFlight) return;
+  inFlight = true;
+
+  try {
+    const rows = await fetchAdjustments();
+    const current = snapshot(rows);
+    const currentProductState = productState(current);
+
+    if (previous.size === 0) {
+      previous = current;
+      previousProductState = currentProductState;
+      console.log(
+        `[inventory-adjustments] baseline captured (${current.size} adjustments, ${currentProductState.size} products)`,
+      );
+      return;
+    }
+
+    const changedIds = [
+      ...changedCatalogIds(previousProductState, currentProductState),
+    ].sort((a, b) => a - b);
+    const guardedIds = applySyncGuards(changedIds);
+    previous = current;
+    previousProductState = currentProductState;
+    if (guardedIds.length === 0) return;
+
+    let successCount = 0;
+    for (const cwCatalogId of guardedIds) {
+      const ok = await syncCatalogItem(cwCatalogId);
+      if (!ok) continue;
+      lastSyncedAt.set(cwCatalogId, Date.now());
+      successCount += 1;
+    }
+
+    const skippedByCooldown = changedIds.length - guardedIds.length;
+
+    console.log(
+      `[inventory-adjustments] inventory changed for ${changedIds.length} products, queued ${guardedIds.length}, synced ${successCount}, cooldown/cap skipped ${skippedByCooldown}`,
+    );
+  } catch (err) {
+    console.error("[inventory-adjustments] listener failed", err);
+  } finally {
+    inFlight = false;
+  }
+};

src/modules/cw-utils/procurement/refreshCatalog.ts

@@ -2,6 +2,31 @@ import { prisma } from "../../../constants";
 import { events } from "../../globalEvents";
 import { catalogCw } from "./catalog";
 
+const CONCURRENCY = 6;
+const BATCH_DELAY_MS = 250;
+
+const sleep = (ms: number) => new Promise((resolve) => setTimeout(resolve, ms));
+
+const runSlowParallel = async (
+  tasks: Array<() => Promise<void>>,
+): Promise<number> => {
+  let failureCount = 0;
+
+  for (let i = 0; i < tasks.length; i += CONCURRENCY) {
+    const batch = tasks.slice(i, i + CONCURRENCY);
+    const results = await Promise.allSettled(batch.map((task) => task()));
+
+    for (const result of results) {
+      if (result.status === "rejected") failureCount += 1;
+    }
+
+    if (i + CONCURRENCY >= tasks.length) continue;
+    await sleep(BATCH_DELAY_MS);
+  }
+
+  return failureCount;
+};
+
 export const refreshCatalog = async () => {
   events.emit("cw:catalog:refresh:check");
 
@@ -46,101 +71,104 @@ export const refreshCatalog = async () => {
     staleCount: staleIds.length,
   });
 
-  // 4. Fetch full catalog data, then filter to only stale items
+  // 4. Fetch full CW item data for stale IDs using slow, bounded concurrency
-  const staleIdSet = new Set(staleIds);
+  const cwItemMap = new Map<number, any>();
-  const allCwItems = await catalogCw.fetchAllItemsFromCw();
+  const itemFetchTasks: Array<() => Promise<void>> = staleIds.map(
-  const allStaleItems = new Map<number, any>();
+    (cwId) => async () => {
+      const item = await catalogCw.fetchByCatalogId(cwId);
+      cwItemMap.set(cwId, item);
+    },
+  );
+  const itemFetchFailures = await runSlowParallel(itemFetchTasks);
 
-  for (const [id, item] of allCwItems) {
+  // 5. Fetch inventory onHand for stale IDs using the same slow parallel strategy
-    if (staleIdSet.has(id)) {
-      allStaleItems.set(id, item);
-    }
-  }
-
-  // 5. Batch fetch inventory onHand for stale items (50 concurrent)
   const onHandMap = new Map<number, number>();
-  const batchSize = 50;
+  const inventoryTasks: Array<() => Promise<void>> = staleIds.map(
+    (cwId) => async () => {
+      try {
+        const onHand = await catalogCw.fetchInventoryOnHand(cwId);
+        onHandMap.set(cwId, onHand);
+      } catch {
+        onHandMap.set(cwId, 0);
+      }
+    },
+  );
+  const inventoryFailures = await runSlowParallel(inventoryTasks);
 
-  for (let i = 0; i < staleIds.length; i += batchSize) {
+  // 6. Upsert stale/new items with bounded slow parallel execution
-    const batch = staleIds.slice(i, i + batchSize);
+  let updatedCount = 0;
-    await Promise.all(
+  const upsertTasks: Array<() => Promise<void>> = staleIds.map(
-      batch.map(async (cwId) => {
+    (cwId) => async () => {
-        try {
+      const item = cwItemMap.get(cwId);
-          const onHand = await catalogCw.fetchInventoryOnHand(cwId);
+      if (!item) return;
-          onHandMap.set(cwId, onHand);
+
-        } catch {
+      const cwLastUpdated = item._info?.lastUpdated
-          onHandMap.set(cwId, 0);
+        ? new Date(item._info.lastUpdated)
-        }
+        : new Date();
-      }),
+      const onHand = onHandMap.get(cwId) ?? 0;
+
+      await prisma.catalogItem.upsert({
+        where: { cwCatalogId: cwId },
+        create: {
+          cwCatalogId: cwId,
+          identifier: item.identifier,
+          name: item.description,
+          description: item.description,
+          customerDescription: item.customerDescription,
+          internalNotes: item.notes,
+          category: item.category?.name,
+          categoryCwId: item.category?.id,
+          subcategory: item.subcategory?.name,
+          subcategoryCwId: item.subcategory?.id,
+          manufacturer: item.manufacturer?.name,
+          manufactureCwId: item.manufacturer?.id,
+          partNumber: item.manufacturerPartNumber,
+          vendorName: item.vendor?.name,
+          vendorSku: item.vendorSku,
+          vendorCwId: item.vendor?.id,
+          price: item.price,
+          cost: item.cost,
+          inactive: item.inactiveFlag,
+          salesTaxable: item.taxableFlag,
+          onHand,
+          cwLastUpdated,
+        },
+        update: {
+          name: item.description,
+          identifier: item.identifier,
+          description: item.description,
+          customerDescription: item.customerDescription,
+          internalNotes: item.notes,
+          category: item.category?.name,
+          categoryCwId: item.category?.id,
+          subcategory: item.subcategory?.name,
+          subcategoryCwId: item.subcategory?.id,
+          manufacturer: item.manufacturer?.name,
+          manufactureCwId: item.manufacturer?.id,
+          partNumber: item.manufacturerPartNumber,
+          vendorName: item.vendor?.name,
+          vendorSku: item.vendorSku,
+          vendorCwId: item.vendor?.id,
+          price: item.price,
+          cost: item.cost,
+          inactive: item.inactiveFlag,
+          salesTaxable: item.taxableFlag,
+          onHand,
+          cwLastUpdated,
+        },
+      });
+      updatedCount += 1;
+    },
+  );
+  const upsertFailures = await runSlowParallel(upsertTasks);
+
+  const failedTasks = itemFetchFailures + inventoryFailures + upsertFailures;
+  if (failedTasks > 0) {
+    console.warn(
+      `[catalog-refresh] ${failedTasks} slow-parallel task(s) failed; remaining items will retry next cycle`,
     );
   }
 
-  // 6. Upsert only the stale/new items
-  const updatedCount = (
-    await Promise.all(
-      staleIds.map(async (cwId) => {
-        const item = allStaleItems.get(cwId);
-        if (!item) return null;
-
-        const cwLastUpdated = item._info?.lastUpdated
-          ? new Date(item._info.lastUpdated)
-          : new Date();
-        const onHand = onHandMap.get(cwId) ?? 0;
-
-        return await prisma.catalogItem.upsert({
-          where: { cwCatalogId: cwId },
-          create: {
-            cwCatalogId: cwId,
-            identifier: item.identifier,
-            name: item.description,
-            description: item.description,
-            customerDescription: item.customerDescription,
-            internalNotes: item.notes,
-            category: item.category?.name,
-            categoryCwId: item.category?.id,
-            subcategory: item.subcategory?.name,
-            subcategoryCwId: item.subcategory?.id,
-            manufacturer: item.manufacturer?.name,
-            manufactureCwId: item.manufacturer?.id,
-            partNumber: item.manufacturerPartNumber,
-            vendorName: item.vendor?.name,
-            vendorSku: item.vendorSku,
-            vendorCwId: item.vendor?.id,
-            price: item.price,
-            cost: item.cost,
-            inactive: item.inactiveFlag,
-            salesTaxable: item.taxableFlag,
-            onHand,
-            cwLastUpdated,
-          },
-          update: {
-            name: item.description,
-            identifier: item.identifier,
-            description: item.description,
-            customerDescription: item.customerDescription,
-            internalNotes: item.notes,
-            category: item.category?.name,
-            categoryCwId: item.category?.id,
-            subcategory: item.subcategory?.name,
-            subcategoryCwId: item.subcategory?.id,
-            manufacturer: item.manufacturer?.name,
-            manufactureCwId: item.manufacturer?.id,
-            partNumber: item.manufacturerPartNumber,
-            vendorName: item.vendor?.name,
-            vendorSku: item.vendorSku,
-            vendorCwId: item.vendor?.id,
-            price: item.price,
-            cost: item.cost,
-            inactive: item.inactiveFlag,
-            salesTaxable: item.taxableFlag,
-            onHand,
-            cwLastUpdated,
-          },
-        });
-      }),
-    )
-  ).filter(Boolean).length;
-
   events.emit("cw:catalog:refresh:completed", {
     totalCw: cwSummaries.size,
     totalDb: dbItems.length,

src/modules/cw-utils/procurement/refreshInventory.ts

@@ -2,6 +2,11 @@ import { prisma } from "../../../constants";
 import { events } from "../../globalEvents";
 import { catalogCw } from "./catalog";
 
+const CONCURRENCY = 6;
+const BATCH_DELAY_MS = 250;
+
+const sleep = (ms: number) => new Promise((resolve) => setTimeout(resolve, ms));
+
 export const refreshInventory = async () => {
   events.emit("cw:inventory:refresh:check");
 
@@ -23,13 +28,13 @@ export const refreshInventory = async () => {
     totalItems: dbItems.length,
   });
 
-  // 2. Batch fetch inventory onHand for all items (50 concurrent)
+  // 2. Slow-parallel fetch inventory onHand for all items
   const onHandMap = new Map<number, number>();
-  const batchSize = 150;
+  let failedCount = 0;
 
-  for (let i = 0; i < dbItems.length; i += batchSize) {
+  for (let i = 0; i < dbItems.length; i += CONCURRENCY) {
-    const batch = dbItems.slice(i, i + batchSize);
+    const batch = dbItems.slice(i, i + CONCURRENCY);
-    await Promise.all(
+    const results = await Promise.allSettled(
       batch.map(async (item) => {
         try {
           const onHand = await catalogCw.fetchInventoryOnHand(item.cwCatalogId);
@@ -39,6 +44,13 @@ export const refreshInventory = async () => {
         }
       }),
     );
+
+    for (const result of results) {
+      if (result.status === "rejected") failedCount += 1;
+    }
+
+    if (i + CONCURRENCY >= dbItems.length) continue;
+    await sleep(BATCH_DELAY_MS);
   }
 
   // 3. Only update items where onHand has changed
@@ -71,4 +83,10 @@ export const refreshInventory = async () => {
     totalItems: dbItems.length,
     updatedCount,
   });
+
+  if (failedCount > 0) {
+    console.warn(
+      `[inventory-refresh] ${failedCount} task(s) failed; fallback values were used and will retry next sweep`,
+    );
+  }
 };

src/modules/cw-utils/withCwRetry.ts

@@ -0,0 +1,90 @@
+/**
+ * Generic retry wrapper for ConnectWise API calls.
+ *
+ * Retries on transient errors (ECONNABORTED, ECONNRESET, ETIMEDOUT,
+ * ECONNREFUSED, ERR_NETWORK) with exponential backoff.  Non-transient
+ * errors (e.g. 404, 400) are re-thrown immediately.
+ */
+
+const TRANSIENT_CODES = new Set([
+  "ECONNABORTED",
+  "ECONNRESET",
+  "ETIMEDOUT",
+  "ECONNREFUSED",
+  "ERR_NETWORK",
+  "ENETUNREACH",
+]);
+
+export interface CwRetryOptions {
+  /** Maximum number of attempts (including the first). Default: 3 */
+  maxAttempts?: number;
+  /** Base delay in ms before the first retry. Doubles each retry. Default: 1000 */
+  baseDelayMs?: number;
+  /** Optional label for log messages. */
+  label?: string;
+}
+
+/**
+ * Execute `fn` and retry up to `maxAttempts - 1` times on transient
+ * Axios / network errors.
+ */
+export async function withCwRetry<T>(
+  fn: () => Promise<T>,
+  opts: CwRetryOptions = {},
+): Promise<T> {
+  const { maxAttempts = 3, baseDelayMs = 1_000, label } = opts;
+
+  let lastError: unknown;
+
+  for (let attempt = 1; attempt <= maxAttempts; attempt++) {
+    try {
+      return await fn();
+    } catch (err) {
+      lastError = err;
+
+      if (!isRetryable(err) || attempt === maxAttempts) throw err;
+
+      const delay = baseDelayMs * 2 ** (attempt - 1); // 1s, 2s, 4s …
+      const tag = label ? `[${label}] ` : "";
+      console.warn(
+        `${tag}CW transient error (attempt ${attempt}/${maxAttempts}), retrying in ${delay}ms — ${describeErr(err)}`,
+      );
+      await sleep(delay);
+    }
+  }
+
+  // Should never reach here, but satisfy TS:
+  throw lastError;
+}
+
+// ---------------------------------------------------------------------------
+// Helpers
+// ---------------------------------------------------------------------------
+
+function isRetryable(err: unknown): boolean {
+  if (typeof err !== "object" || err === null) return false;
+  const e = err as Record<string, any>;
+  if (!e.isAxiosError) return false;
+
+  // Retry on known transient codes
+  if (TRANSIENT_CODES.has(e.code)) return true;
+
+  // Also retry on 5xx server errors from CW
+  const status = e.response?.status;
+  if (typeof status === "number" && status >= 500) return true;
+
+  return false;
+}
+
+function describeErr(err: unknown): string {
+  if (typeof err !== "object" || err === null) return String(err);
+  const e = err as Record<string, any>;
+  if (e.isAxiosError) {
+    const method = (e.config?.method ?? "?").toUpperCase();
+    const url = e.config?.url ?? "unknown";
+    return `${method} ${url} → ${e.code ?? `HTTP ${e.response?.status}`}`;
+  }
+  return (e as Error).message ?? String(err);
+}
+
+const sleep = (ms: number) => new Promise((r) => setTimeout(r, ms));

src/modules/globalEvents.ts

@@ -186,6 +186,10 @@ interface EventTypes {
     totalOpportunities: number;
     activitiesRefreshed: number;
     companiesRefreshed: number;
+    notesRefreshed: number;
+    contactsRefreshed: number;
+    productsRefreshed: number;
+    oppCwDataRefreshed: number;
     skipped: number;
   }) => void;
   "cache:opportunities:refresh:error": (data: { error: unknown }) => void;
@@ -201,6 +205,25 @@ interface EventTypes {
     totalUsers: number;
     usersUpdated: number;
   }) => void;
+
+  // ConnectWise Members DB Sync Events
+  "cw:members:db:refresh:check": () => void;
+  "cw:members:db:refresh:started": (data: {
+    totalCw: number;
+    totalDb: number;
+    staleCount: number;
+  }) => void;
+  "cw:members:db:refresh:completed": (data: {
+    totalCw: number;
+    totalDb: number;
+    staleCount: number;
+    itemsUpdated: number;
+  }) => void;
+  "cw:members:db:refresh:skipped": (data: {
+    totalCw: number;
+    totalDb: number;
+    staleCount: number;
+  }) => void;
 }
 
 export const events = new Eventra<EventTypes>();

src/modules/pdf-utils/generateQuote.ts

@@ -0,0 +1,782 @@
+import PdfPrinter from "pdfmake/src/Printer";
+import { readFileSync } from "node:fs";
+import { join } from "node:path";
+
+export interface QuoteLineItem {
+  qty: number;
+  description: string;
+  unitPrice: number;
+  narrative?: string;
+}
+
+export interface CustomerInfo {
+  name: string;
+  company?: string;
+  attention?: string;
+  address: string[];
+}
+
+export interface CustomerContact {
+  email?: string;
+  phone?: string;
+}
+
+export interface QuoteDetails {
+  quoteNumber: string;
+  date: string;
+  description: string;
+}
+
+export interface TaxConfig {
+  rate: number;
+  label: string;
+}
+
+export interface SalesRepInfo {
+  name: string;
+  email?: string;
+}
+
+export interface QuoteMetadata {
+  quoteId?: string;
+  createdById?: string;
+  createdByName?: string;
+  createdByEmail?: string;
+  createdAt?: string;
+  downloadedAt?: string;
+  downloadedById?: string;
+  downloadedByName?: string;
+  downloadedByEmail?: string;
+}
+
+export interface QuoteData {
+  customer: CustomerInfo;
+  contact: CustomerContact;
+  quote: QuoteDetails;
+  lineItems: QuoteLineItem[];
+  tax: TaxConfig;
+  salesRep?: SalesRepInfo;
+  quoteNarrative?: string;
+  isPreview?: boolean;
+  showLineItemPricing?: boolean;
+  metadata?: QuoteMetadata;
+}
+
+export interface QuoteTheme {
+  brandPrimary: string;
+  brandDark: string;
+  brandLight: string;
+  accent: string;
+  headerBg: string;
+  footerBg: string;
+}
+
+const DEFAULT_THEME: QuoteTheme = {
+  brandPrimary: "#8B5E0B",
+  brandDark: "#5C3D07",
+  brandLight: "#F5EDE0",
+  accent: "#C67F17",
+  headerBg: "#2D2317",
+  footerBg: "#F5EDE0",
+};
+
+const SLATE = "#3A3A3A";
+const SLATE_MID = "#636363";
+const SLATE_LIGHT = "#8E8E8E";
+const WHITE = "#FFFFFF";
+const ROW_ALT = "#FAF7F2";
+const DIVIDER = "#D4C5A9";
+
+const PAGE_H = 792;
+const PAGE_W = 612;
+const MARGIN_L = 40;
+const MARGIN_R = 40;
+const MARGIN_TOP = 26;
+const MARGIN_BOTTOM = 65;
+const CONTENT_W = PAGE_W - MARGIN_L - MARGIN_R;
+
+const DEFAULT_DISCLAIMER =
+  "Prices valid for 30 days from quote date. Taxes invoiced per jurisdiction regardless of presence on this quote.";
+
+const COMPANY = {
+  name: "Total Tech Solutions LLC",
+  contactPerson: "Courtney Stevens",
+  address: ["PO Box 331", "Murray, KY 42071"],
+  phone: "(270) 761-8324",
+  email: "courtney.stevens@totaltech.net",
+  licenseInfo: "Licensed in Kentucky & Tennessee  ·  TN License #2173",
+} as const;
+
+const DEFAULT_LOGO_PATH = join(process.cwd(), "logo.png");
+
+const fontDir = join(process.cwd(), "node_modules/pdfmake/build/fonts/Roboto");
+const fonts = {
+  Roboto: {
+    normal: join(fontDir, "Roboto-Regular.ttf"),
+    bold: join(fontDir, "Roboto-Medium.ttf"),
+    italics: join(fontDir, "Roboto-Italic.ttf"),
+    bolditalics: join(fontDir, "Roboto-MediumItalic.ttf"),
+  },
+};
+
+const printer = new PdfPrinter(fonts as never);
+
+const fmt = (n: number) =>
+  "$" + n.toFixed(2).replace(/\B(?=(\d{3})+(?!\d))/g, ",");
+
+const hr = (color = DIVIDER, weight = 0.75) => ({
+  canvas: [
+    {
+      type: "line",
+      x1: 0,
+      y1: 0,
+      x2: CONTENT_W,
+      y2: 0,
+      lineWidth: weight,
+      lineColor: color,
+    },
+  ],
+});
+
+function loadLogoDataUrl(logoPath: string): string | null {
+  try {
+    const raw = readFileSync(logoPath);
+    const ext = logoPath.toLowerCase().endsWith(".png") ? "png" : "jpeg";
+    return `data:image/${ext};base64,${raw.toString("base64")}`;
+  } catch {
+    return null;
+  }
+}
+
+export async function generateQuote(
+  data: QuoteData,
+  theme: Partial<QuoteTheme> = {},
+  logoPath = DEFAULT_LOGO_PATH,
+): Promise<Buffer> {
+  const t: QuoteTheme = { ...DEFAULT_THEME, ...theme };
+  const subTotal = data.lineItems.reduce(
+    (sum, item) => sum + item.qty * item.unitPrice,
+    0,
+  );
+  const taxAmount = subTotal * data.tax.rate;
+  const total = subTotal + taxAmount;
+  const logoDataUrl = loadLogoDataUrl(logoPath);
+
+  const showPricing = data.showLineItemPricing ?? false;
+
+  const tableHeader = [
+    { text: "Qty", style: "thCell", alignment: "center" },
+    { text: "Description", style: "thCell" },
+    ...(showPricing
+      ? [
+          { text: "Unit Price", style: "thCell", alignment: "right" },
+          { text: "Total", style: "thCell", alignment: "right" },
+        ]
+      : []),
+  ];
+
+  const colCount = showPricing ? 4 : 2;
+
+  const tableRows: Record<string, unknown>[][] = [];
+  for (const item of data.lineItems) {
+    // Build the description cell — stack description + narrative so they
+    // are a single cell and pdfmake never splits them across pages.
+    const descriptionCell: Record<string, unknown> = item.narrative
+      ? {
+          stack: [
+            { text: item.description, style: "tdCell" },
+            {
+              text: item.narrative,
+              style: "narrative",
+              margin: [0, 2, 8, 0],
+            },
+          ],
+        }
+      : { text: item.description, style: "tdCell" };
+
+    tableRows.push([
+      { text: String(item.qty), style: "tdCell", alignment: "center" },
+      descriptionCell,
+      ...(showPricing
+        ? [
+            {
+              text: fmt(item.unitPrice),
+              style: "tdCell",
+              alignment: "right",
+              noWrap: true,
+            },
+            {
+              text: fmt(item.qty * item.unitPrice),
+              style: "tdCell",
+              alignment: "right",
+              noWrap: true,
+            },
+          ]
+        : []),
+    ]);
+  }
+
+  const headerImage = logoDataUrl
+    ? { image: logoDataUrl, width: 200 }
+    : {
+        stack: [{ text: COMPANY.name, style: "companyName" }],
+        width: 200,
+      };
+
+  const docDefinition = {
+    pageSize: "LETTER" as const,
+    pageMargins: [MARGIN_L, MARGIN_TOP, MARGIN_R, MARGIN_BOTTOM] as [
+      number,
+      number,
+      number,
+      number,
+    ],
+
+    info: {
+      title: `Quote ${data.quote.quoteNumber}`,
+      author: data.metadata?.createdByName ?? COMPANY.name,
+      subject: data.quote.description,
+      creator: COMPANY.name,
+      producer: COMPANY.name,
+      keywords: [
+        data.metadata?.quoteId ? `quoteId:${data.metadata.quoteId}` : null,
+        data.metadata?.createdById
+          ? `createdById:${data.metadata.createdById}`
+          : null,
+        data.metadata?.createdByEmail
+          ? `createdByEmail:${data.metadata.createdByEmail}`
+          : null,
+        data.metadata?.createdAt
+          ? `createdAt:${data.metadata.createdAt}`
+          : null,
+        data.metadata?.downloadedAt
+          ? `downloadedAt:${data.metadata.downloadedAt}`
+          : null,
+        data.metadata?.downloadedById
+          ? `downloadedById:${data.metadata.downloadedById}`
+          : null,
+        data.metadata?.downloadedByName
+          ? `downloadedByName:${data.metadata.downloadedByName}`
+          : null,
+        data.metadata?.downloadedByEmail
+          ? `downloadedByEmail:${data.metadata.downloadedByEmail}`
+          : null,
+        data.isPreview ? "preview:true" : null,
+      ]
+        .filter(Boolean)
+        .join("; "),
+    },
+
+    defaultStyle: {
+      font: "Roboto",
+      fontSize: 9.5,
+      color: SLATE,
+      lineHeight: 1.3,
+    },
+
+    styles: {
+      companyName: { fontSize: 18, bold: true, color: t.brandDark },
+      quoteLabel: { fontSize: 24, color: t.accent, bold: true, opacity: 0.12 },
+      sectionTitle: {
+        fontSize: 8.5,
+        bold: true,
+        color: t.brandPrimary,
+        characterSpacing: 1.2,
+      },
+      sectionBody: { fontSize: 9, color: SLATE },
+      sectionMuted: { fontSize: 8.5, color: SLATE_MID },
+      infoLabel: {
+        fontSize: 8,
+        bold: true,
+        color: SLATE_LIGHT,
+        characterSpacing: 0.5,
+      },
+      infoValue: { fontSize: 10, bold: true, color: t.brandDark },
+      contactLabel: { fontSize: 8, bold: true, color: SLATE_LIGHT },
+      contactValue: { fontSize: 9, color: SLATE },
+      thCell: {
+        fontSize: 8.5,
+        bold: true,
+        color: WHITE,
+        characterSpacing: 0.5,
+      },
+      tdCell: { fontSize: 9, color: SLATE },
+      narrative: {
+        fontSize: 8,
+        color: SLATE_MID,
+        italics: true,
+        lineHeight: 1.2,
+      },
+      totalsLabel: { fontSize: 9, color: SLATE_MID },
+      totalsValue: { fontSize: 9, color: SLATE, bold: true },
+      totalFinalLabel: { fontSize: 11, bold: true, color: WHITE },
+      totalFinalValue: { fontSize: 12, bold: true, color: t.brandDark },
+      footerText: { fontSize: 7.5, color: SLATE_MID },
+      footerBold: { fontSize: 7.5, color: t.brandPrimary, bold: true },
+      disclaimer: { fontSize: 7, color: SLATE_LIGHT, italics: true },
+    },
+
+    ...(data.isPreview
+      ? {
+          watermark: {
+            text: "PREVIEW",
+            color: t.brandDark,
+            opacity: 0.15,
+            bold: true,
+          },
+        }
+      : {}),
+
+    background: () => ({
+      canvas: [
+        { type: "rect", x: 0, y: 0, w: PAGE_W, h: 6, color: t.accent },
+        { type: "rect", x: 0, y: 6, w: 4, h: 786, color: t.brandLight },
+      ],
+    }),
+
+    content: [
+      {
+        margin: [0, 4, 0, 0],
+        columns: [
+          headerImage,
+          {
+            stack: [
+              { text: COMPANY.name, style: "companyName", alignment: "right" },
+              {
+                text: "QUOTE",
+                style: "quoteLabel",
+                alignment: "right",
+                margin: [0, -4, 0, 0],
+              },
+            ],
+            width: "*",
+          },
+        ],
+      },
+
+      { ...hr(t.accent, 1.5), margin: [0, 8, 0, 0] },
+
+      {
+        margin: [0, 7, 0, 7],
+        columns: [
+          {
+            width: "auto",
+            stack: [
+              { text: "QUOTE NUMBER", style: "infoLabel" },
+              {
+                text: data.quote.quoteNumber,
+                style: "infoValue",
+                margin: [0, 2, 0, 0],
+              },
+            ],
+          },
+          {
+            width: "auto",
+            margin: [30, 0, 0, 0],
+            stack: [
+              { text: "DATE", style: "infoLabel" },
+              {
+                text: data.quote.date,
+                style: "infoValue",
+                margin: [0, 2, 0, 0],
+              },
+            ],
+          },
+          {
+            width: "*",
+            margin: [30, 0, 0, 0],
+            stack: [
+              { text: "DESCRIPTION", style: "infoLabel" },
+              {
+                text: data.quote.description,
+                style: "infoValue",
+                margin: [0, 2, 0, 0],
+              },
+            ],
+          },
+        ],
+      },
+
+      { ...hr(), margin: [0, 0, 0, 10] },
+
+      {
+        columns: [
+          {
+            width: 155,
+            stack: [
+              { text: "FROM", style: "sectionTitle", margin: [0, 0, 0, 6] },
+              {
+                text: data.salesRep?.name ?? COMPANY.contactPerson,
+                style: "sectionBody",
+                bold: true,
+              },
+              {
+                text: COMPANY.name,
+                style: "sectionMuted",
+                margin: [0, 2, 0, 0],
+              },
+              ...COMPANY.address.map((line) => ({
+                text: line,
+                style: "sectionMuted",
+              })),
+              {
+                text: COMPANY.phone,
+                style: "sectionBody",
+                margin: [0, 4, 0, 0],
+              },
+              {
+                text: data.salesRep?.email ?? COMPANY.email,
+                style: "sectionMuted",
+                margin: [0, 1, 0, 0],
+              },
+            ],
+          },
+
+          {
+            width: 175,
+            margin: [25, 0, 0, 0],
+            stack: [
+              {
+                text: "PREPARED FOR",
+                style: "sectionTitle",
+                margin: [0, 0, 0, 6],
+              },
+              { text: data.customer.name, style: "sectionBody", bold: true },
+              ...(data.customer.company
+                ? [
+                    {
+                      text: data.customer.company,
+                      style: "sectionMuted",
+                      margin: [0, 2, 0, 0],
+                    },
+                  ]
+                : []),
+              ...(data.customer.attention
+                ? [{ text: data.customer.attention, style: "sectionMuted" }]
+                : []),
+              ...data.customer.address.map((line) => ({
+                text: line,
+                style: "sectionMuted",
+              })),
+            ],
+          },
+
+          ...(data.contact.email || data.contact.phone
+            ? [
+                {
+                  width: "*" as const,
+                  margin: [20, 0, 0, 0] as [number, number, number, number],
+                  stack: [
+                    {
+                      text: "CONTACT",
+                      style: "sectionTitle",
+                      margin: [0, 0, 0, 6],
+                    },
+                    ...(data.contact.email
+                      ? [
+                          {
+                            columns: [
+                              {
+                                text: "Email",
+                                style: "contactLabel",
+                                width: 40,
+                              },
+                              {
+                                text: data.contact.email,
+                                style: "contactValue",
+                                width: "*",
+                              },
+                            ],
+                          },
+                        ]
+                      : []),
+                    ...(data.contact.phone
+                      ? [
+                          {
+                            columns: [
+                              {
+                                text: "Mobile",
+                                style: "contactLabel",
+                                width: 40,
+                              },
+                              {
+                                text: data.contact.phone,
+                                style: "contactValue",
+                                width: "*",
+                              },
+                            ],
+                            margin: [0, 4, 0, 0],
+                          },
+                        ]
+                      : []),
+                  ],
+                },
+              ]
+            : []),
+        ],
+      },
+
+      { ...hr(), margin: [0, 10, 0, 0] },
+
+      ...(data.quoteNarrative
+        ? [
+            {
+              margin: [0, 8, 0, 6] as [number, number, number, number],
+              table: {
+                widths: [2, "*"],
+                body: [
+                  [
+                    {
+                      text: "",
+                      fillColor: t.accent,
+                      border: [false, false, false, false],
+                    },
+                    {
+                      text: data.quoteNarrative,
+                      fontSize: 9,
+                      color: SLATE_MID,
+                      italics: true,
+                      lineHeight: 1.4,
+                      margin: [8, 6, 8, 6],
+                      fillColor: ROW_ALT,
+                      border: [false, false, false, false],
+                    },
+                  ],
+                ],
+              },
+              layout: {
+                hLineWidth: () => 0,
+                vLineWidth: () => 0,
+                paddingLeft: () => 0,
+                paddingRight: () => 0,
+                paddingTop: () => 0,
+                paddingBottom: () => 0,
+              },
+            },
+          ]
+        : []),
+
+      {
+        margin: [0, 10, 0, 0],
+        table: {
+          headerRows: 1,
+          dontBreakRows: true,
+          widths: showPricing ? [40, "*", 75, 75] : [40, "*"],
+          body: [tableHeader, ...tableRows],
+        },
+        layout: {
+          fillColor: (rowIndex: number) => {
+            if (rowIndex === 0) return t.headerBg;
+            return rowIndex % 2 === 0 ? ROW_ALT : null;
+          },
+          hLineWidth: (i: number, node: { table: { body: unknown[] } }) => {
+            if (i === 0 || i === 1) return 0;
+            if (i === node.table.body.length) return 1;
+            return 0.5;
+          },
+          vLineWidth: () => 0,
+          hLineColor: (i: number, node: { table: { body: unknown[] } }) =>
+            i === node.table.body.length ? t.headerBg : "#E8E0D0",
+          paddingLeft: (col: number) => (col === 0 ? 6 : 8),
+          paddingRight: () => 8,
+          paddingTop: () => 4,
+          paddingBottom: () => 4,
+        },
+      },
+
+      {
+        unbreakable: true,
+        stack: [
+          {
+            margin: [0, 6, 0, 0],
+            columns: [
+              { width: "*", text: "" },
+              {
+                width: 250,
+                table: {
+                  widths: ["*", 110],
+                  body: [
+                    [
+                      {
+                        text: "Subtotal",
+                        style: "totalsLabel",
+                        margin: [0, 5, 0, 5],
+                        border: [false, false, false, true],
+                      },
+                      {
+                        text: fmt(subTotal),
+                        style: "totalsValue",
+                        alignment: "right",
+                        noWrap: true,
+                        margin: [0, 5, 0, 5],
+                        border: [false, false, false, true],
+                      },
+                    ],
+                    [
+                      {
+                        text: data.tax.label,
+                        style: "totalsLabel",
+                        margin: [0, 5, 0, 5],
+                        border: [false, false, false, true],
+                      },
+                      {
+                        text: fmt(taxAmount),
+                        style: "totalsValue",
+                        alignment: "right",
+                        noWrap: true,
+                        margin: [0, 5, 0, 5],
+                        border: [false, false, false, true],
+                      },
+                    ],
+                    [
+                      {
+                        text: "TOTAL",
+                        style: "totalFinalLabel",
+                        fillColor: t.headerBg,
+                        margin: [10, 8, 6, 8],
+                        border: [false, false, false, false],
+                      },
+                      {
+                        text: fmt(total),
+                        style: "totalFinalValue",
+                        alignment: "right",
+                        noWrap: true,
+                        fillColor: t.brandLight,
+                        margin: [6, 7, 8, 7],
+                        border: [false, false, false, false],
+                      },
+                    ],
+                  ],
+                },
+                layout: {
+                  hLineWidth: (i: number) => (i >= 1 && i <= 2 ? 0.5 : 0),
+                  vLineWidth: () => 0,
+                  hLineColor: () => "#E0D6C6",
+                },
+              },
+            ],
+          },
+
+          {
+            margin: [0, 40, 0, 0],
+            columns: [
+              {
+                width: "50%",
+                stack: [
+                  {
+                    canvas: [
+                      {
+                        type: "line",
+                        x1: 0,
+                        y1: 0,
+                        x2: 220,
+                        y2: 0,
+                        lineWidth: 0.75,
+                        lineColor: "#999",
+                      },
+                    ],
+                  },
+                  {
+                    text: "Authorized Signature",
+                    fontSize: 7,
+                    color: "#888",
+                    margin: [0, 3, 0, 0],
+                  },
+                ],
+              },
+              {
+                width: "50%",
+                stack: [
+                  {
+                    canvas: [
+                      {
+                        type: "line",
+                        x1: 0,
+                        y1: 0,
+                        x2: 160,
+                        y2: 0,
+                        lineWidth: 0.75,
+                        lineColor: "#999",
+                      },
+                    ],
+                  },
+                  {
+                    text: "Date",
+                    fontSize: 7,
+                    color: "#888",
+                    margin: [0, 3, 0, 0],
+                  },
+                ],
+              },
+            ],
+          },
+        ],
+      },
+    ],
+
+    footer: (currentPage: number, pageCount: number) => ({
+      margin: [0, 0, 0, 0],
+      stack: [
+        {
+          canvas: [
+            { type: "rect", x: 0, y: 0, w: PAGE_W, h: 44, color: t.footerBg },
+          ],
+        },
+        {
+          margin: [MARGIN_L, -38, MARGIN_R, 0],
+          columns: [
+            {
+              width: "*",
+              stack: [
+                {
+                  text: [
+                    { text: COMPANY.name, style: "footerBold" },
+                    {
+                      text: `  ·  ${COMPANY.licenseInfo}`,
+                      style: "footerText",
+                    },
+                  ],
+                },
+              ],
+            },
+            {
+              width: "auto",
+              text: `Page ${currentPage} of ${pageCount}`,
+              style: "footerText",
+              alignment: "right",
+            },
+          ],
+        },
+        {
+          margin: [MARGIN_L, 4, MARGIN_R, 0],
+          text: DEFAULT_DISCLAIMER,
+          style: "disclaimer",
+        },
+      ],
+    }),
+  };
+
+  const maybeDoc = printer.createPdfKitDocument(docDefinition as never) as any;
+  const pdfDoc =
+    maybeDoc && typeof maybeDoc.then === "function" ? await maybeDoc : maybeDoc;
+
+  if (!pdfDoc || typeof pdfDoc.on !== "function") {
+    throw new Error("Failed to initialize PDF document stream");
+  }
+
+  return await new Promise<Buffer>((resolve, reject) => {
+    try {
+      const chunks: Buffer[] = [];
+      pdfDoc.on("data", (chunk: Buffer) => chunks.push(chunk));
+      pdfDoc.on("end", () => resolve(Buffer.concat(chunks)));
+      pdfDoc.on("error", reject);
+      if (typeof pdfDoc.end === "function") {
+        pdfDoc.end();
+      } else {
+        reject(new Error("PDF document stream does not support end()"));
+      }
+    } catch (err) {
+      reject(err);
+    }
+  });
+}

src/modules/pdf-utils/index.ts

@@ -0,0 +1,2 @@
+export * from "./generateQuote";
+export * from "./injectPdfMetadata";

src/modules/pdf-utils/injectPdfMetadata.ts

@@ -0,0 +1,48 @@
+import { PDFDocument } from "pdf-lib";
+
+export interface DownloadMetadata {
+  downloadedAt: string;
+  downloadedById: string;
+  downloadedByName?: string;
+  downloadedByEmail?: string;
+}
+
+/**
+ * Injects download-time metadata into an existing PDF's document properties.
+ *
+ * Appends download-specific key:value pairs to the PDF's Keywords field
+ * (matching the semicolon-delimited format used at commit time) and updates
+ * the ModificationDate.
+ *
+ * Returns the modified PDF as a `Uint8Array`.
+ */
+export async function injectPdfMetadata(
+  pdfBytes: Buffer | Uint8Array,
+  metadata: DownloadMetadata,
+): Promise<Uint8Array> {
+  const pdfDoc = await PDFDocument.load(pdfBytes);
+
+  // Build new keyword entries in the same format used by generateQuote
+  const newKeywordPairs = [
+    `downloadedAt:${metadata.downloadedAt}`,
+    `downloadedById:${metadata.downloadedById}`,
+    metadata.downloadedByName
+      ? `downloadedByName:${metadata.downloadedByName}`
+      : null,
+    metadata.downloadedByEmail
+      ? `downloadedByEmail:${metadata.downloadedByEmail}`
+      : null,
+  ].filter(Boolean) as string[];
+
+  // Append to existing keywords (preserve commit-time metadata)
+  const existingKeywords = pdfDoc.getKeywords() ?? "";
+  const separator = existingKeywords.length > 0 ? "; " : "";
+  pdfDoc.setKeywords([
+    existingKeywords + separator + newKeywordPairs.join("; "),
+  ]);
+
+  // Update modification date to download time
+  pdfDoc.setModificationDate(new Date(metadata.downloadedAt));
+
+  return pdfDoc.save();
+}